Alcatel One Touch 632 Manual page 38

• Make sure you have dialed a valid number and press the key
• For international calls, check the country and area codes
• Make sure your mobile phone is connected to a network, and that
the network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the optical
finger navigation key
• Check the radio reception icon level
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a
foreign country
I am unable to add a contact in my directory
• Make sure that your SIM card directory is not full; delete some
files or save the files in the product directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail