Gigaset T640 PRO Administration Manual
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Gigaset T640 PRO Administration Manual

Gigaset T640 PRO Administration Manual

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T640
- T440
PRO
PRO
Administration

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Summary of Contents for Gigaset T640 PRO

  • Page 1 T640 - T440 Administration...

  • Page 3: Table Of Contents

    Contents Contents Overview ................3 Connections .
  • Page 4 Contents Backing up and restoring the system ............72 SIP Transports.

  • Page 5: Overview

    LEDs for displaying the status STATUS BRI ports for ISDN telephony ( p. 8); Gigaset T640 PRO: 4 x; Gigaset T440 PRO: 2 x Ports for connecting analogue devices (phone/fax) ( p. 7); Gigaset T640 PRO: 4 x; Gigaset T440 PRO: 2 x Connection to the analogue phone network ( p.

  • Page 6: Leds

    Overview LEDs LEDs on the front: Colour State Description Device being used Green STATUS Flashing Device being restarted Fault on restart Green Power supply available POWER – No power supply LED on port Colour State Description Ethernet connection established Green LAN on right Flashing Port sending data...

  • Page 7: Back

    Overview Back USB ports for connecting peripherals for the server (e.g. mouse and keyboard) VGA port for connecting a screen for the server GE1/GE 2 Currently not used ¢ Earthing screw ( p. 8) ¢ 100-240V~1.5A Power connector ( p. 8) 50-60Hz 250V fuse Possible scenarios...

  • Page 8: Setting Up And Connecting A Device

    Setting up and connecting a device Setting up and connecting a device Observe the safety instructions and the information on the place of installation in the manufacturer documents provided. The installation instructions supplied provide information on initial use of the PABX. Keep to the sequence described for initial use.
  • Page 9 Connecting to the phone network or PABX FXO ports are only available for the Gigaset T640 PRO. An FXO port establishes the connection to the public phone network (PSTN) or an analogue PABX. An FXO port receives the line voltage and ringing current for the phones from the phone network or PABX (as with analogue phones).

  • Page 10: Connecting The Power

    Setting up and connecting a device Connecting ISDN lines The BRI ports (Basic Rate Interface) are used to connect ISDN PABXs. Every BRI port can be configured as an end device connector (TE) ( p. 48). RJ11 phone cable (not supplied) ¤...

  • Page 11: Replacing The Fuse

    Connecting peripherals to the server ports (only for experts) The Gigaset PABX software runs on a server integrated in the device. Normally no direct access to the server is necessary. All configuration and administration functions can be performed from the web interface. The connectors required are available on the back of the device should direct access be required (such as for a reinstallation or fault analysis).

  • Page 12: Installation

    Setting up and connecting a device Installation Installation in a server cabinet The device is intended for installation in a server cabinet. Use the installation adapters supplied. Installation width: 19", height: 1 HE ¤ Attach the installation adapters to both sides of the housing .

  • Page 13: Base Configuration

    Base configuration Base configuration Gigaset T440 PRO / Gigaset T640 PRO PABXs feature comprehensive options for the use, administration and configuration of your phones. This manual describes the administration for both devices. The user instructions provide information on the phone functions and an introduction to the user interface.
  • Page 14 Base configuration ¤ Select country Next . . . Country-specific settings are loaded, such as dial tone and ISDN & FXS/FXO parameters ¤ Change the PIN for Administrator ID admin Next You can now exit the Wizard and configure the other settings later from the Administrator menu of the interface.
  • Page 15 To use the PABX, the license made available on purchasing the system must be activated. ¤ Administration System License ¤ Click and select the license file from your file system Upload The system is now enabled. Information on installing other licences is available from http://wiki.gigasetpro.com or contact your Gigaset partner.

  • Page 16: User Interface

    User interface User interface Once the basic configuration is complete and login is successful, the Home screen of the interface is opened. Change PIN: Personal profile, p. 15. Detailed information on Home screen and Menu: User instructions Logging out Logging out of the user interface: Profile Logout Controls...

  • Page 17: Personal Profile

    User interface Alphabetic filter A bar with the alphabet is shown above lists which can be filtered by alphabetic values. ¤ Click the letters in the ABC bar. Only entries starting with the letter selected are displayed. Which field/fields is/are used for the filter is dependent on the list.

  • Page 18: Changing The Language

    User interface Changing the PIN ¤ Profile Change PIN Enter current PIN Enter new PIN Repeat new PIN Save Changing the language ¤ Profile Change language Select the language required Save The change of language also applies for the language settings on the phone. Pretending to be another user Here you can change settings for users and check them when faults occur.

  • Page 19: Administration Menu Overview

    User interface Administration menu overview Users & extensions Users & groups Users p. 20 Pickup groups p. 24 Hunt groups p. 25 User import p. 22 Name / number p. 23 Permissions Permission groups p. 27 p. 30 Global contacts Contact list p.
  • Page 20 User interface Provisioning Phones p. 41 Provisioning groups p. 41 Key profiles p. 41 Provisioning parameters p. 41 Routes Gateway groups p. 54 SIP gateways p. 54 TDM Gateways FXS ports p. 54 FXO ports p. 54 BRI ports p. 54 Inbound routes Inbound routes p.

  • Page 21: Users, Groups And Extensions

    PABX. If a user has multiple phones (e.g. a desktop phone and a DECT handset), an ID must be set up for every extension. The PABX Gigaset T440 PRO / Gigaset T640 PRO is delivered with a predefined user name for the Administrator. User name = admin, PIN = 0000.

  • Page 22: Managing Users

    Users, groups and extensions Managing users ¤ Administration Users & extensions Users & groups Users Existing users are listed with their login name, correct name, extension and email address. Users registered with the PABX with their extension are denoted by a green dot . Name Number Add user...
  • Page 23 Users, groups and extensions Parameter User User name for logging into the user interface. It must be unique. Value: 2 - 50 alphanumeric chars. (lowercase letter and digits). Extension Extension number. Value: 2 - 10 digits An extension has a fixed assignment to a user. The value must therefore be unique.
  • Page 24 Users, groups and extensions Drop to operator Activated: Incoming calls for the user extension are diverted to a central number when not answered. Enter number in field Operator exten- sion. Provisioning group Assignment of the extension to a provisioning group ( p.
  • Page 25 Users, groups and extensions Example with semicolons and header: 1st line: User;Extension;First name;Last name;PIN;Voicemail box;E-mail; Language;CLIP internal;CLIP external;Hide from phonebook;Drop to operator;Opera- tor extension;Call pick up group;Collective line 2nd line: susi;14;Susan;Brown;12345;14;susan.brown@company.org;English;;111;no;no;1;444 3rd line: ben;15;Ben;Smith;54321;15;ben.smith@company.org;English;;222;no;no;none;none ¤ Administration Users & extensions Users & groups User import Import user user_11.csv...

  • Page 26: Group Management

    Users, groups and extensions Group management Your Gigaset PABX features pickup groups and hunt groups to handle calls which can be accepted by more than one person. Pickup groups Call pickup enables a user to accept a call for another subscriber. For this, the user presses a button on the phone which is specially reserved for this purpose and assigned the "Group...

  • Page 27: Hunt Groups

    Users, groups and extensions Hunt groups A hunt group bundles multiple numbers (extensions), which can then be called using one num- ber. Incoming calls for the number of a hunt group are connected through directly to all the extensions. ¤ Administration Users &...

  • Page 28: Authorisations

    Users, groups and extensions Adding/removing group members ¤ Click next to the group entry . . . The users assigned to the group are listed Adding a user ¤ Open the User list Click on the users to be included in the group (they are marked with a tick) Enter a value for Timeout Click...
  • Page 29 Users, groups and extensions Permission groups An authorisation group comprises a defined number of authorisations. An authorisation group is assigned to user names ( p. 22) or queues ( p. 35). Predefined authorisation groups: Admins Group for the Administrator. This group is assigned to user name admin. This assignment cannot be deleted.
  • Page 30 Users, groups and extensions ¤ Click . . . The group is entered in the list ¤ Click next to the group entry Edit permission group: All Users Name Type Members User Permissions of group: All Users Permission apply to group Call waiting Call recording Monitor queues...
  • Page 31 Users, groups and extensions Edit global contacts Group pickup Hot desking Impersonate Ringtone configuration Manage manual user recordings Member of internal phonebook Set night answer service Receive push messages Allow intercom Night profile status Allow reminder Allow voicemail configuration Queue logon/logoff Call forward queues Monitor queues ¤...
  • Page 32 Users, groups and extensions Call recording is another example where authorisations and authorisation groups are used (Call recording). There is a detailed description in the Gigaset portal at https://teamwork.gigaset.com/gigawiki/display/GPPPO/ FAQ+T640+T440+Call+recording GUI groups Which functions (modules) of the user interface are available to a user is specified by the affiliation to GUI groups.
  • Page 33 Users, groups and extensions Adding/deleting modules ¤ Click next to an entry . . . All GUI modules are listed The positioning of the modules corre- Example sponds to the layout of the user inter- User Settings face. Lower-level modules are denoted by the relevant number of dashes (-, - -, - Service attributes Service attributes...

  • Page 34: Global Contacts

    Add Contact Delete all Contacts Home/ First name Last name Company Office/Quickdial Mobile/Quickdial Quickdial Susan Black Gigaset 11111/1 22222/2 33333/3 James Brown Gigaset 44444/4 55555/5 66666/6 Parameters First name and Last name are used for the name filter. The number filter uses the Office, Mobile and Home parameters.
  • Page 35 Users, groups and extensions Quickdial You can enter a quick dial for Office, Mobile and Home. Dial the quick dial on your phone like this: <Quick dial> Image Image shown when this contact rings. ¤ Click Select the image from the file system on the computer or network .
  • Page 36 Users, groups and extensions Importing contacts You can import contacts saved with an export, or import into the global directory from other directories. An import file with the contacts must be stored locally on your computer or in the network. File format: First name,Last name,Company,Office,Office-Quickdial,Mobile,Mobile- Quickdial,Home,Home-Quickdial,E-mail...

  • Page 37: Queues

    Users, groups and extensions Queues The Queues module makes available an additional group type. It enables a user group to be assigned a queue function for incoming calls. Once a caller is in the queue, checks are performed at specified intervals whether and to which member of the queue group the call can be put through.
  • Page 38 Users, groups and extensions High load announce- Interim announcement interrupting the hold music and informing the ment caller of a high number of calls. ¤ Choose an audio file from the options list. All available voice files are shown. None: The caller is not informed if more than xxx callers waiting: A caller is only notified when more callers than the number specified are waiting.

  • Page 39: Ivr

    Users, groups and extensions ¤ Save the settings with Save . . . The queue is entered in the list You can record yourself, or upload, the audio files for the welcome message and announcements: Administration Users & extensions Audio files ( p.

  • Page 40: Interaction Rules

    Users, groups and extensions Time to wait for input Time the system waits for a response from the caller (pressing of a button). The announcement is repeated if no response is received within this time. Specify the maximum number of repetitions with parameter Repetitions.

  • Page 41: Audio Files

    Users, groups and extensions Audio files You require audio files for greeting text, wait time announcements and announcement text for IVRs. You can load audio files onto your PABX or record them yourself using a phone connected to the PABX. Formats allowed: aif, aiff, wav, au, al, alaw, la, ul, ulaw, lu, gsm, cdr, mp3 and ogg Maximum size:...

  • Page 42: Hold Music

    Users, groups and extensions Hold music Hold music is played for callers who are put on hold during a call or who are waiting in a queue for an agent to become free ( p. 35). Hold music is divided into certain classes. Every class can be assigned multiple audio files (played in sequence).

  • Page 43: Provisioning

    Maxwell 10 Maxwell 3 Maxwell basic For the Gigaset N720 DM/IP PRO only one unassigned account is displayed by default. Display all the Gigaset N720 DM/IP PRO accounts: From the Phone Type list, select the entry Gigaset N720 DM/IP PRO (all).

  • Page 44: Key Profiles

    Provisioning Phones MAC address IP address Phone type (all) MAC address IP address Phone type User Extension Firmware version Martin B... unassign user unassign user Susan Br... unassign user unassign user John Sm... unassign user The following information is displayed for every phone: MAC address IP address as a link to the configuration interface of the end device Phone type...
  • Page 45 Provisioning ¤ Administration Provisioning Key profiles Key profiles Profile Phone type Profil 410/1 Profile Create new Profile ¤ Enter the name for a new profile in field Profile Click Create new Profile . . . The profile is entered into the options lists (in alphabetical order) ¤...

  • Page 46: Provisioning Parameters

    Provisioning profiles are only required in exceptional circumstances. They are used to store func- tions differing from the standard on certain devices. There is detailed information on the parameters for each end device in the Gigaset portal at https://teamwork.gigaset.com/gigawiki/display/GPPPO/Provisioning+step+by+step Creating a provisioning profile ¤...

  • Page 47: Provisioning Groups

    Provisioning Edit provisioning parameters Profile Phone Type Test IP address of the provisioning server IP address of the home PBX Extension User Setting Index Value No entries present ¤ Enter a parameter in field Setting Enter the index as required (the index is at the end of the parameter name in brackets) Enter the required value in field Value Click...

  • Page 48: Routing

    Configuration process You require provider access details and any other information about the connection provided. Help on setting up SIP accounts / trunks is available from: https://teamwork.gigaset.com/gigawiki/display/GPPPO/ITSP+SIP+Trunking ¤ SIP: Set up at least one gateway group ¤...

  • Page 49: Tdm Gateways

    Gigaset T640 PRO. FXS ports – analogue devices On a Gigaset T640 PRO, you can only connect up to four (on a Gigaset T440 PRO up to two) analogue devices to the FXS ports ( p. 7). You can assign devices to users on this screen.
  • Page 50 Routing Setting up an FXO trunk ¤ Enter the trunk name Edit FXO Ports Name Prefix FXO Port FXO Trunk ¤ Use the switch to specify whether a prefix is added at the front ¤ Select the number of ports to form the trunk. Only the number of ports still available is shown.

  • Page 51: Sip Gateways

    At least one SIP gateway must be set up. If the Installation Wizard is used for start-up, a SIP gateway is already available for the trunk line configured. If you use an Internet phone connection, you require the access details from your provider (ITSP). Help on setting up SIP accounts/trunks is available from: https://teamwork.gigaset.com/gigawiki/display/GPPPO/ITSP+SIP+Trunking...
  • Page 52 Routing If you use an analogue or ISDN trunk line, configure the TDM gateways ( p. 47). For every configured TDM gateway (FXO or ISDN trunk), a SIP gateway is automatically set up with the default rules, and displayed on screen SIP gateways. It is normally not necessary to make further changes to the configuration.
  • Page 53 Routing Transport name A transport must be set up for each external connection to an SIP provider which determines the bind address and the bind port. For the popular VoIP providers, you can use the pre-defined SIP transports default-udp or default-tcp. For a secure provider connection, set up another SIP transport ( p.
  • Page 54 Routing Check availabilityEnabled: The PABX checks whether a call is possible with SIP, i.e. whether there is Internet access and the SIP server is available. If yes, the connection is established over SIP, if not, the PABX tries to establish the connection via another gateway in the same gateway group (such as an ISDN connection).
  • Page 55 Routing Trust remote party ID (provider-dependent) no - Deactivated (default) Do not trust the remote party ID for incoming calls Trust Remote-Party-ID Trust the remote party ID for incoming calls The PABX copies the number from the RPI header (instead of from the From header).

  • Page 56: Gateway Groups

    Routing Gateway groups In a gateway group, you combine multiple gateways and define common rules for incoming and outgoing calls. At least one gateway group must be set up so the system can be used for making calls. A gateway (SIP, FXO or ISDN) must be assigned to a gateway group. If the Installation Wizard is used for start-up, a gateway group is already set up with the default settings for the trunk line configured.
  • Page 57 Inbound DIDs Search/replace pattern to cut prefixes Inbound caller ID Search/replace pattern for inbound caller ID (3) Gateways Outgoing caller IDs Extension Caller ID Extension Caller ID Help on testing the interoperability of your SIP trunk is available from: https://teamwork.gigaset.com/gigawiki/display/GPPPO/ITSP+SIP+Trunking...
  • Page 58 Routing Parameter: Permit inbound calls Enabled: calls may also be accepted over the gateway group Outbound caller ID Pattern for handling numbers for outgoing calls. The number replaced is sent to the called party. The caller can be called back on this number. Search/replace pattern for With some providers, the SIP header contains the caller's asserted identity (1)
  • Page 59 Routing Examples of outgoing connection numbers (extension): The connection number should not be sent. ^(.*) All connection numbers are replaced by nothing. Connection number 10 (switchboard) should always be sent ^(.*) All connection numbers are replaced by 10. The number of the connection is sent. ^(.*) All connection numbers are sent...

  • Page 60: Routing

    Routing Routing Routing specifies whether and how incoming and outgoing calls are forwarded to receiving parties through the system. Provider ITSP, ISDN, Analogue ISDN Gateway SIP Gateway FXO Gateway Gateway Group (number assessment) Routing incoming, rules Routing outgoing, rules Local National Ext.
  • Page 61 Routing Diverting certain calls The simplest form for incoming routing is diverting certain calls to a defined extension, e.g. an answering machine or secretariat. ¤ Advanced options = OFF Inbound routes sip trunk1 (sip_trunk1) Gateway group Advanced options Rule Number Target Profile Hotline...
  • Page 62 Routing ¤ In field Rule, enter a name for the profile Select the profile number (1-9) ¤ Date, Weekdays, and Time must be specified for when the rule is to apply Example: Profile for weekday nights Date Leave fields free: the setting applies the whole year Weekdays Select all fields apart from S and S: the setting applies from Monday to Friday...

  • Page 63: Outbound Routes

    Routing From the phone Activate: . . . (for profiles 1-9) Deactivate: Users wanting to use it from the phone must belong to a user group with Set night answer service authorisation. Outbound routes For external routing, you specify which users (or user groups) may dial which external numbers, and how numbers are put through for outgoing calls.
  • Page 64 Routing User group-dependent settings for outgoing calls Outgoing calls can, depending on the authorisation group to which a user belongs, be restricted to certain times and numbers. ¤ Advanced options must be selected with the switch Outbound Routes Advanced options Rule Active Weekdays...

  • Page 65: Call Diverts

    Routing On screen Outbound Routes, set up two rules with name Local Rule 1: the user dials with area code Pattern ^089 = numbers to the local area network with code 089 are allowed Rule 2: the user dials without area code Pattern ^[1-9] = Numbers with no dialling code are allowed All other numbers dialled are rejected (engaged tone).
  • Page 66 Routing Specify rules for call divert Forward ... always full timeout empty Temporary Temporary internal Announcement 3 number number AM with Announcement 2 Default no. external announcement 1 after (s) ¤ Setting up rules separately for internal and external calls: When is call divert to apply?: Configure the settings in the required column.
  • Page 67 Routing Call divert for hunt groups Prerequisite: Hunt groups must be set up ( p. 25) ¤ Administration Routes Call forward Hunt groups The screen shows all hunt groups set up with extensions and names. ¤ Click next to the hunt group for which you want to set up a divert Destination numbers for call forwards ¤...

  • Page 68: System

    Check before an update from version 1.x.x. to version 2.x.x. that the used provider has been re-certified. Go to https://teamwork.gigaset.com/gigawiki/display/GPPPO/ ITSP+SIP+Trunking to find tested providers. Always read the release notes for new firmware. ¤ Download the latest firmware from the Gigaset server and save it to the PC ¤ Administration System Update Installed version shows the version number of the current firmware ¤...

  • Page 69: Cdrs

    System CDRs All outgoing calls are listed on the CDRs (Call Data Records) screen. ¤ Administration System CDRs Information on all calls currently being displayed: Calls: Number of calls displayed Total call duration: Total duration of calls displayed Average call duration: Average duration of calls displayed Duration: Total duration of calls, including ring time The following information is displayed for every call:...
  • Page 70 System Your PABX must be integrated into your local network for it to work properly. Changes to the network configuration can trigger a restart. Changing the network configuration may result in the link between your computer and the PABX going down. You will then not be able to access the user interface. In this case, you must restore access using the new IP address.

  • Page 71: Dhcp Server

    System DNS Server IP address of the DNS server (optional) The DNS (Domain Name System) allows you to assign IP addresses to symbolic names. The DNS server is required to convert the DNS name into the IP address when a connection is being established to a server. By default, the router/gateway's IP address is used here.

  • Page 72: Smtp Server

    DHCP server. SMTP server Using an integrated SMTP server, your Gigaset PABX emails to users voice mails, faxes, backup files, backup reports and other system messages (such as changes to user data by Administrators).

  • Page 73: Fax

    Subscriber Identification) identifies a fax device as a sender of a fax and is normally displayed at the top of a fax received. Consult the provider certifications at https://teamwork.gigaset.com/gigawiki/display/GPPPO/ITSP+SIP+Trunking for more information about fax compatibility. Date & time The current system date and time are displayed and can be changed manually as required. They cannot be changed manually if you are using an NTP server ( p.

  • Page 74: System Settings

    System System settings The System settings screen gives you many ways to change the basic system settings. The parameters are grouped in different tabs depending on function. ¤ Administration System System settings Every parameter is displayed with name, set value and description. Changing a parameter: ¤...

  • Page 75: Manual Backup

    System When Monthly Schedule is selected: ¤ Specify time: In field Days (comma separated), specify the days for the backup Example: Time = 00:30, Days (comma separated) = 1,10,20 A backup is made on the 1st, 10th and 20th of every month at 0.30. When Weekly Schedule is selected: ¤...

  • Page 76: Sip Transports

    System SIP Transports Every external connection to a SIP provider requires a transport which defines the bind address and the bind port. ¤ Administration System SIP Transports A UDP and a TCP transport are pre-configured. The default value for the address is 0.0.0.0 for port 5070.

  • Page 77: Ssl Certificates

    System SSL certificates An SSL certificate uses encryption to create a secure connection. Each SSL certificate contains a key pair made up of a public and a private key. The private key contains the code for encryption and is only known to the owner, the public key contains the information for decryption and is made available to the communication partners on the network.

  • Page 78: Status And Diagnostic Information

    Status and diagnostic information Status and diagnostic information The System status menu has detailed information on the status of the PABX, the connections and interfaces, and diagnostic information. You can restart or shut down the system if required. General information ¤...

  • Page 79: Sip-Status

    Connected, currently no connection Handset offhook Receiver picked up Call connected Connection established FXO ports are only available for the Gigaset T640 PRO. Information on Ethernet connections: Power over Ethernet (PoE) Not connected Not connected Ethernet connected Connection to Ethernet...

  • Page 80: Reboot & Shutdown

    Status and diagnostic information Reboot & shutdown ¤ Administration System status Reboot & shutdown Restarting the PABX: ¤ Click Reboot . . . The system is restarted. It takes about 2 minutes and phoning is not possible during this time. All the configuration settings are kept as they were. Shutting down the PABX: ¤...

  • Page 81: Appendix

    Appendix Appendix Regular expressions Regular expressions are used in the PABX configuration to: formulate search and replace patterns for call numbers. For incoming or outgoing calls, searches are performed on equivalents of the search pattern - places found are replaced by others.
  • Page 82 Appendix ( ) Round brackets Grouping of search patterns when multiple expressions are in a sequence or nested. Resolution is from the inside outwards. Example: (((0049|0)89)3450) stands for 0049893450 or 0893450 Matches of groupings found are stored and can be reused for substitution (backward reference).

  • Page 83: Index

    Index Index CDR refer to Call Data Records ......Certificate ....Administration menu .
  • Page 84 ....max. number of users Gigaset T640 PRO ..... . .
  • Page 85 Index ........Import of user names Load, audio file .
  • Page 86 Index ......Phone Regular expressions ....
  • Page 87 Index ..........State, LEDs GUI authorisation .
  • Page 88 Issued by Gigaset Communications GmbH Frankenstr. 2a, D-46395 Bocholt © Gigaset Communications GmbH 2017 Subject to availability. All rights reserved. Rights of modification reserved. gigasetpro.com A31008-N2003-R103-2-7620...

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