Table of Contents
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Table of Contents
Summary of Contents for Ram Energy Smart meter
- Page 1 Smart meter user guide...
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Page 2: Table Of Contents
Contents: Page Welcome to your smart meter How to make your home more energy efficient Your safety and what to do in emergencies Help, Advice and Services Further help and support Contact us Introduction to your smart meter Getting started with your In Home Display (IHD) -
Page 3: Welcome To Your Smart Meter
Five simple energy efficiency tips www.energysavingtrust.org.uk much energy you are using in your home and we supply you through a smart meter, we will 1. Turn the heating down a bit. When you approximately how much it is costing you in... -
Page 4: Your Safety And What To Do In Emergencies
If you suffer from any of these symptoms, produced by faulty gas appliances so, to ensure Safe registered installer. At RAM Energy, we may and instead open any doors and windows seek medical advice and ask if carbon... -
Page 5: Help, Advice And Services
To help you get the most from your account with used for you to identify any person working us know what it is and we will make sure anyone from RAM Energy visiting your home can confirm us, our website is full of helpful information on: for us or for your gas or electricity network it with you. -
Page 6: Further Help And Support
5. Further help and support 6. Contact us We hope in the first instance you’ll come to us if StepChange Getting in touch with RAM Energy is easy. you need any help. Free advice and help with overcoming debt Phone: 0800 121 6699 problems. -
Page 7: Introduction To Your Smart Meter
Your In Home Display (IHD) This is your smart meter and it records how much electricity and gas you are using. Alternatively you may have a new smart meter to monitor your electric use and your original gas meter. Your Electricity LED... -
Page 8: Ihd Main Menu
9. IHD Main Menu 10. IHD Home Screen The IHD home screen shows your account status DUAL Your account status shows as the default home screen when your IHD ‘wakes up’ after it has been Check your balance and current powered down. -
Page 9: Seeing Your Account Status And Real Time Energy Use
11. Seeing your account status and real time energy use 12. How much energy are you using and how much does it cost? Account status screen Press the dual fuel button or electricity button on the main menu to see your account Electricity Dual status. -
Page 10: Receiving Messages On Your Ihd
You can also see if you’re meeting any targets that you’ve programmed into the IHD. See page 22 - 23 for target setting. Message History Press this button to see if RAM Energy has sent you any messages. Tap the button to see the message in full. View Day of 26.11... -
Page 11: Tariffs
15. Tariffs 16. Settings Your home menu screen contains a tariffs button. The tariff screen will tell you what tariffs you are Your home menu screen contains a settings button. Press this button to see information on your currently on for either your electricity or gas. IHD settings. -
Page 12: Manage Your Energy With Target Setting
17. Manage your energy with target setting 18. Setting a cost target (£) To set targets tap the target option on the settings menu. Settings 14:25 26.11.14 Back Targets £ Step 1. Settings 14:25 26.11.14 Tap the top right option box Please set your daily targets Menu until it shows... -
Page 13: Setting Energy And Eco Targets
19. Setting energy and eco targets 20. Payment and topping up Setting an energy consumption target (kWh) Minimum top-up Remember Your minimum top-up per fuel is £5 so you’ll need to top-up £5 on gas and £5 on electricity to get started. Settings 14:25 26.11.14... -
Page 14: Manually Topping Up Your Meter
Friendly Credit 4. You will see the screen to the right vend code. Press Ram Energy want to make sure that our customers stay safe and so we offer Friendly Credit. Friendly ‘Delete’ to correct. Press ‘Enter’ to Credit is a smart meter function which prevents customers from losing power at vulnerable times. If send. -
Page 15: How To Manually Top Up If Your Ihd Is Missing Or Broken
23. How to manually top up if your IHD is missing or broken 24. Taking a meter reading If there is a problem with your IHD you will need to manually input your Vend Code into your smart Your smart electricity and gas meters both have 10 digit key pads. meter. -
Page 16: Problems With Your Smart Meter
We will fix any problems identified as soon as possible. Reporting repairs to your meter If you’d like to report any issues with your smart meter or IHD you can contact us via our freephone number...
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