Summary of Contents for Synway ATP2410-8
- Page 1 ATP2410 Recording Server ATP2410-8 ATP2410-16 ATP2410-24 Analog Call Recording Server Version 4.0.0.0...
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Page 2: Table Of Contents
Content Content ....................i Revision History..................iii Chapter 1 Overview ................1 Typical Application ..................1 Feature List....................1 Product Appearance ..................3 Button Operation.................... 4 Chapter 2 Installation ...............6 Package List ....................6 Installation Procedure ..................6 Quick Guide ....................6 Chapter 3 Instructions ..............8 System Login .................... - Page 3 3.12 Reboot&Reset ..................... 48 3.13 FTP Feature....................49 3.14 Real-Time Monitoring................... 50 3.14.1 Install “RemoteListener”..................50 3.14.2 Monitor a Channel ....................51 3.14.3 Use Monitoring Tool ....................51 3.15 Alarm Info ....................51 3.15.1 SD Card Alarm......................51 3.15.2 Disk Abnormal Alarm ....................52 3.15.3 Long Time No Recording Alarm................52 3.15.4 Channel Off-line Alarm....................52...
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Page 4: Revision History
Revision History Version Date Comments Initial publication Version 3.1.0.0 2016-7 New Revision Version 4.0.0.0 2016-9 ATP2410 User Manual (Version 4.0.0.0) Page iii... -
Page 5: Chapter 1 Overview
Also they provide the DLL and webservice interfaces for configuration and information inquiry. At present the ATP2410 series has three modules, ATP2410-8, ATP2410-16 and ATP2410-24 which contain 8, 16, 24 channels respectively. - Page 6 Single/multi count terms support, including: caller number, called number, recording time, recording length, call direction, call type (toll/local), etc. Statistical Report Statistical reports can give the amount and length of total calls, toll calls, local calls, outgoing calls, incoming calls and missed calls, as well as the average call length.
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Page 7: Product Appearance
Station information can be imported from Excel. Customer information can be added, deleted or modified. Customer Management Customer information can be exported to Excel. Customer information can be imported from Excel. Audio alarm, pop-up display alarm and mail alarm are available. Multiple alarming conditions are optional: SD Card Alarm, Disk Abnormal Alarm, Long Time No Recording Alarm, Channel Off-line Alarming... -
Page 8: Button Operation
Console Grouding Stud Power Interface Reset Button SD Card Interface RJ11 DVD Interface Network Interface Figure 1-3 Rear Panel 1.4 Button Operation The recording Server is equipped with configuration buttons and OLED display through which users can query the operating status and configure the IP address. The button operations are demonstrated in Figure 1-4 below. - Page 9 ATP2410 User Manual (Version 4.0.0.0) Page 5...
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Page 10: Chapter 2 Installation
Chapter 2 Installation 2.1 Package List ATP2410 Series Recording Server *1, with a 500G 2.5-inch hard disk Foot Bracket*2, Rubber Foot Pad*4, Screw for Foot Bracket*8 User Manual *1 +19V DC Power Supply *1 2.2 Installation Procedure Step 1: Connect the +19V DC power line. - Page 11 Compression Format: G711-A File Format: wav Recording Period: 24 hours Recording Direction: Record all To modify the recording parameters, refer to 3.3.2 Recording Parameters. Note: We suggest that you change the initial password after your first login. For detailed instructions about changing the password, refer to 3.9 Change Password.
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Page 12: Chapter 3 Instructions
Chapter 3 Instructions 3.1 System Login Type the IP address into the browser and enter the login interface. See Figure 3-1. Figure 3-1 Login Interface The recording management software has an initial administrator whose user name is ‘admin’ and initial password is ‘admin’ too. After login, you can see the main interface as below. -
Page 13: Channel State
3.2 Channel State Figure 3-3 Channel State Interface See Figure 3-3 for the channel state interface. The above list shows the operating states of all recording channels. Each channel supports customer and station information inquiry as well as real-time monitoring. The table below explains the query items in Figure 3-3. Item Descriptions The icon... - Page 14 modified by Modify. If there are remote phones and corresponding customer information existing in the database, click one and you can see the customer information interface as below. Figure 3-4 Customer Info Pop-up If there are stations and corresponding station information existing in the database, click one and you can see the station information interface as below.
- Page 15 Figure 3-5 Station Info Pop-up Click Modify in Figure 3-3 to modify information of the corresponding channel. See Figure 3-6 for the channel info modification interface. Figure 3-6 Channel Info Modification Interface The items Monitored Phone, Station and Remarks in Figure 3-6 have the same values as those in the Channel State Interface.
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Page 16: Recoding Options
calls. Outgoing calls only Taking the monitoring end as reference, only record the outgoing calls. Record all Taking the monitoring end as reference, record both the incoming and outgoing calls. Record none Taking the monitoring end as reference, record neither the incoming nor the outgoing calls. - Page 17 Used as a condition to filter recoding files. Three options are available: All, Call Call Direction in, Call out, taking the monitoring end as reference. The default value is All. Length of the recording, used as a condition to filter recoding files. Three options Unlimited, Longer than and Shorter than are available.
- Page 18 Figure 3-8 Recording Query Results The recording query results include Channel No., Call Direction, Missed Call or not, CallerID, DTMF, CalleeID, Recording Start Time, Recording Length, Station No., Station Name, Customer Phone, Remarks&Sign and Add Customer Info of each recording item. On this interface, users can do the following operations: Operation Description...
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Page 19: Recording Parameters
To delete a recording file, check the corresponding checkbox in Figure 3-8 and click the ‘Delete’ button. After deletion, the checkbox in the Select column will turn grey and the recording file become unplayable and undownloadable. Check All means to select all available items in the current page;... -
Page 20: Dvd Writer
and the default format is wav. The vox file has no file header, only saves the recording data and cannot be played through WEB. Therefore, if you need to play the file through WEB, choose the format wav for it. Sets the largest interval (calculated by s) between dialing codes, mainly used for the occasion that the monitoring end works as the calling party. -
Page 21: System Settings
Figure 3-11 DVD Writer Setting Interface See Figure 3-11 for the DVD Writer Setting interface. You can write the recording data into DVD according to your requirement. The table below explains the items in Figure 3-11. Item Description Sets the data search by date or by month. Date, Month Sets a start date and an end date for data search. -
Page 22: System
3.4.1 System Figure 3-13 System Configuration Interface See Figure 3-13 for the System Configuration interface which implements the hardware configuration of the recording server. The table below explains the above items in Figure 3-13. Item Description Serial number of ATP series board (read-only). Board Serial No. -
Page 23: Storage
Bit7~Bit4: The minimum duration of the DTMF signal at off state. Range of value is 0~6 and the unit is 16ms, with the default value of 0; Note: If the values of Bit7~Bit4 are 0, the minimum duration of DTMF signal at off state is determined by the minimum duration at on state. - Page 24 Figure 3-15 Click Format and the recording server will prompt a dialog box asking you to enter the admin password. See Figure 3-16. Figure 3-16 Enter Admin Password After you enter the correct admin password and click OK, the recording server will prompt a dialog box asking you whether to keep the current configuration information in HD.
- Page 25 Figure 3-19 Formatting in Progress Figure 3-20 Storage Configuration Interface See Figure 3-20 for storage configuration. The list in the above figure shows the information of all available disks including disk name, path, type, file format, total capacity, used capacity, available capacity etc.
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Page 26: Number
The path for auto backup of the recording data (read-only). Backup Path Time limit for the backup file, calculated by s, with the default value of 36000. After Time Condition to the expiration, the file will be deleted automatically. Delete a Backup File On the storage configuration interface shown in Figure 3-20, the FTP feature can also be set to ensure the stability of the file backup. - Page 27 Figure 3-22 Number Adding Interface The number adding interface supports adding a single number or a batch of numbers. The table below explains the corresponding items: Item Description The phone number to be added. This item cannot be left empty（not 0 either）. Phone No.
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Page 28: Atp2410
Figure 3-23 Incoming Call Pop-up Display Note: According to the number matching rule, the recording sever will search for numbers by length, that is, match the whole number of the incoming call to the set number at first, and then, if no match is found, ignore the last digit and match it to the set number again, and so forth. -
Page 29: Debugging Log
Figure 3-24 Modify Number Info To delete the numbers, you should check the checkbox before the numbers in Figure 3-21 and click the ‘Delete’ button. Check All means to select all available items in the current page; Uncheck All means to cancel all selections in the current page; Inverse means to uncheck the selected items and check the unselected. - Page 30 Item Description There are four log levels from low to high: Not to output log, Error, Warning and Info. See the table below for their exact meanings. Log Level Description Not to output log Do not output log files. Error message generated in recording which indicates an operation is Error unsuccessful or wrong.
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Page 31: Alarm
3.4.6 Alarm Figure 3-27 Alarm Setting Interface See Figure 3-27 for the alarm setting interface which is used to configure the alarm methods and intervals for the recording server. The table below explains the above items. Item Description Sets whether to restart the recording service (RecSvr) automatically when it cannot be detected by the recording monitoring module (RecMonitor). -
Page 32: Time
Time threshold for no recording alarm at night, calculated by minute. Apart from the Threshold for No time set in the item Daytime Period, all the rest is regarded as night. Record at Night Long Time No Alarm interval in case of no recording. Record Alarm Interval Sets whether to send e-mail to the designated mail box when alarm occurs. -
Page 33: Snmp
See Figure 3-28 for the time setting interface. The time can be modified manually or synchronized with NTP. To change it manually, tick the checkbox after System Time and do the modification in the following edit box. To synchronize it with NTP, tick the checkbox after Synchronize with NTP to enable this feature (disabled by default) and fill in the items Time Zone, NTP Server Address and Period. -
Page 34: Remote Update
3.4.9 Remote Update Figure 3-30 Remote Update Interface Remote update is used to update the WEB interface, the recording service and the kernel version of the recording server. To update, just put the installation package ATP2400_xxxxxx.pack provided by our company to your local PC, select it by Select an Update File and click Update. After update, you should login the system again. - Page 35 For safety reasons, this interface will not show the information and authorities of the super user- administrator. Click the Add New button on the top right corner to add new users. See Figure 3-33. Figure 3-33 Add New User The table below explains the above items in Figure 3-33. Item Descriptions User name displayed on the user management interface.
- Page 36 configurations in the system setting column. Refer to 3.5 User Management. Only the users with this authority can see this column on the menu and enter the user management interface to do corresponding configurations. User Manage Note: As users with this authority can obtain the password of other users from the user info modification interface, the administrator should think it over every time before adding a new one.
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Page 37: Info Management
Figure 3-34 Modify User Info To delete a user, check the checkbox before username in Figure 3-32 and click the Delete button. Check All means to select all available items in the current page; Uncheck All means to cancel all selections in the current page; Inverse means to uncheck the selected items and check the unselected. -
Page 38: Station Management
detailed introductions. 3.6.1 Station Management Figure 3-36 Station Management Interface See Figure 3-36 for the station management interface. The above list shows the information of all stations in the system, including employee number, name, department, position and remarks. Users can add, modify, delete and export such station information. Click the Add New button on the top right corner and you can add new stations to the above list. - Page 39 Department; Other corresponding information of the station to be added. They are optional. Position; Remarks The pattern of the Excel table for the station batch adding: Figure 3-38 Excel Pattern for Station Batch Adding After configuration, click OK to save the above settings into the database. The newly added stations will be displayed in the list in Figure 3-36.
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Page 40: Customer Management
3.6.2 Customer Management Figure 3-40 Customer Management Interface See Figure 3-40 for the customer management interface. The above list shows the information of all customers in the system, including customer name, company, department, position, telephone, e-mail, remarks and so on. Users can add, modify, delete and export customer information on this page. - Page 41 Figure 3-41 Add New Customers The customer adding interface supports adding a single customer or a batch of customers. The table below explains the above items in Figure 3-41. Item Description When this item is checked, you can import up to 400 pieces of customer information from a local .CSV table to the database at a time (An Excel file can be saved as a .CSV file).
- Page 42 adding a new customer and cannot be left empty. Company; Department; Position; Address; Zipcode; Other corresponding information of the customer to be added. They are optional. Fixedlinenum; Phonenum; Faxnum; E-mail; Remarks The pattern of the Excel table for the customer batch adding: Figure -3-42 Excel Pattern for Customer Batch Adding After configuration, click OK to save the above settings into the database.
- Page 43 Figure 3-43 Modify Customer Info Besides, users can do the following operations on the customer management interface: Item Description Export all customer information to local in the form of a .CSV table, facilitating Export the backup of customer information. Delete checked customers. Check All means to select all available items in the current page;...
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Page 44: Statistics Report
3.7 Statistics Report Figure 3-44 Statistics Configuration Interface Statistical Report provides multiple terms and term combinations for recording inquiry and statistics. See Figure 3-44. The table below explains the above items. Item Description Time period of the recording, including time and date. For example, the recording in the above figure is required to start from 2015-01-21 14:02:37 and end at Start Date;... -
Page 45: Operating Log
Figure 3-45 Statistical Report Statistical Report (see Figure 3-45) gives the statistic data of each channel and that of all channels, which include the number of total calls, toll calls, local calls, outgoing calls, incoming calls, missed calls, as well as total call length, average call length, toll call length, local call length, incoming call length and outgoing call length. -
Page 46: Change Password
3.9 Change Password Figure 3-47 Password Changing Interface See Figure 3-47 for the password changing interface. You are required to enter the current password and the new password, and then confirm the new password. Click Save to apply the new password; click Reset to restore the configurations. After changing the password, you are required to login again. -
Page 47: Database Settings
3.10.1 Database Settings Figure 3-49 Database Settings Interface See Figure 3-49 for the Database Settings interface. The database table list shows the basic information and status of the tables in the database. The table below explains the information items in the above list. Item Description Name of the table in the database. -
Page 48: Database Restore
The validity of a backup file in the database (i.e. how soon will a backup file in the Backup Deletion database be deleted), calculated by day, with the default value of 7. Range of Interval value: 1~10. Sets whether to open the database for secondary development. The default Enable External value is No. -
Page 49: Management
the master only, shows the basic information about all devices under management and supports the modification of their parameters and the query of such information as channel state, recording files, statistics reports and operating logs. The interface Master/Slave Settings, open to both the master and the slave(s), is used to set the working mode (master/slave) and the number of the current device. - Page 50 Current working state of a device under the centralized management. The working states include: Working State Description Device Off-line The device fails to be connected or has no response. Normal The device is working normally. DB Abnormal The device database goes abnormal. Rec Program Abnormal The recording service program goes abnormal.
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Page 51: Master/Slave Settings
Note: If the current device has N channels, the device to be synchronized has M channels and M is larger than N, in Configuration, only the first N channels will be synchronized, 3.4.1 System with the parameters on the other M-N channels unchanged. Figure 3-55 Synchronization Interface To delete a slave device from the device list for centralized management, tick the checkbox before the device in Figure 3-52 and click the Delete button. -
Page 52: Reboot&Reset
See Figure 3-56 for the Master/Slave Settings Interface. Both master and slave device users have the right to enter this interface and configure the working mode and the number of the current device. The table below explains the configuration items in Figure 3-56. Item Description Sets the current device to be a master or a slave. -
Page 53: Ftp Feature
Figure 3-58 Clear Data 3.13 FTP Feature The FTP feature is designed for the bulk download of recording files. See below for detailed instructions. Type in ‘ftp://IP address of the recording server’ into the browser and log in FTP. By default the username of FTP is “admin”... -
Page 54: Real-Time Monitoring
3.14 Real-Time Monitoring 3.14.1 Install “RemoteListener” If a channel is recording, its Monitor column on the 3.2 Channel State interface will display the Monitor icon . See Channel 2 in Figure 3-59. Click this icon to monitor the channel in real time. Figure 3-59 Channel State Interface If your computer is not installed with the monitoring plug-in, click the Monitor icon and you can see a prompt asking you to set the security level. -
Page 55: Monitor A Channel
3.14.2 Monitor a Channel After installation, click the Monitor icon of the channel to be monitored on the channel state interface (see Figure 3-59) and a blue icon will appear in the system tray (see Figure 3-64) indicating that the monitoring tool is running. Please note that only when a channel is recording can it be monitored in real time. -
Page 56: Disk Abnormal Alarm
Alarm Message None Warning Tone 1 long sound (A long sound lasts 1000ms) As the SD card is necessary for running of device, this alarm will be reported Note continuously in case of no SD card found in the device. 3.15.2 Disk Abnormal Alarm Alarm Content Disk Full... -
Page 57: Slave Device Off-Line Alarm
3.15.6 Slave Device Off-line Alarm Alarm Content Slave Device in Centralized Management Off-line DEVICE:a(b) is Off Line! Alarm Message a indicates the device IP address while b indicates the device number. 1 long sound (A long sound lasts 100ms) Warning Tone 3.15.7 Database Damage Alarm Alarm Content Database Damaged... -
Page 58: Appendix A Technical Specifications
Appendix A Technical Specifications Dimensions Power Requirements 440×44×200 mm +19V DC ： Maximum power consumption: ≤19W Weight 2.7 kg (Excluding hard disk and accessories) Impedance Input impedance: ≥1MΩ/500V DC; Environment Operating temperature: 0 ℃ —40 ℃ ≥8kΩ/1000V AC Storage temperature: -20 ℃... -
Page 59: Appendix B Troubleshooting
Appendix B Troubleshooting How to solve the problem that I can neither play the recording files nor monitor the recording in real time via IE10? Currently, the IE10 under Win7 or Win8 operating system is integrated with media player12 which is not well compatible with the web. To solve the problem, you can replace it by media player11 or below versions, or use other software such as realplayer (downloaded via http://www.real.com/). -
Page 60: Appendix C Technical/Sales Support
Appendix C Technical/sales Support Thank you for choosing Synway. Please contact us should you have any inquiry regarding our products. We shall do our best to help you. Headquarters Synway Information Engineering Co., Ltd http://www.synway.net/ 9F, Synway D&R Center, No.3756, Nanhuan Road, Binjiang District, Hangzhou, P.R.China, 310053...
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