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XonTel Technology S200 User Manual

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Summary of Contents for XonTel Technology S200

  • Page 1 S200 IP-PBX User Manual XonTel Technology...

  • Page 2: Table Of Contents

    XONTEL S200 Administrator's Guide Table of Contents 1. Introduction .................... 5 1.1 Features .................... 5 1.2 Hardware Specifications ............... 6 1.2.1 Exterior Appearance ..............6 2. System Setup ..................7 2.1 Connection Drawing ................7 2.2 Connecting Ethernet Line ..............7 2.3 Supplying Power .................
  • Page 3 XONTEL S200 Administrator's Guide 6. PBX ...................... 33 6.1 Extensions ..................34 6.1.1 FXS/VoIP Extensions ..............34 FXS Extensions ................... 34 VoIP Extensions ................... 38 6.1.2 Phone Provisioning ............... 42 6.2 Trunks ....................49 6.2.1 Physical Trunk ................... 49 6.2.2 VoIP Trunk..................56 6.3 Outbound Call Control ...............
  • Page 4 XONTEL S200 Administrator's Guide 9.1.1 Sample Routing via VoIP Trunk............112 9.2 Incoming call .................. 114 9.2.1 Sample Routing to an IVR ............114 www.sahabtec.com Page2...

  • Page 5: Introduction

    New products XonTel PBX S200 is a standalone embedded hybrid PBX for medium businesses and remote branch offices of larger organizations (1-200 users per site). XonTel PBX S200 also offers a hybrid solution (a combination of VoIP applications using PSTN/BRI/GSM/UMTS/FXS equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 6: Hardware Specifications

    XONTEL S200 Administrator's Guide 1.2 Hardware Specifications 1.2.1 Exterior Appearance Front Panel 2345678 XonTel Figure1-1 PBX S200 Front Panel Indication 16 Green LEDs ② 16 RJ11 ports ③ Console port (RJ45) ④ WAN/LAN port ⑤ USB 2.0 port ⑥ Audio in/out ⑦...

  • Page 7: System Setup

    XonTel S200 Administrator's Guide 2. System Setup 2.1 Connection Drawing Figure 2-1 2.2 Connecting Ethernet Line XonTel PBX provides two 10/100MEthernet ports with RJ45 interface and LED indicator. Plug Ethernet line into XonTel PBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN.

  • Page 8: Supplying Power

    XonTel S200 Administrator's Guide 2.3 Supplying Power Please follow the steps below to connect the XonTel PBX unit to a power outlet: Connect the small end of the power cable to the power input port on the XonTel PBX back panel, and plug the other end of the cable into a 100V~240V AC power outlet.

  • Page 9: Managing Xontel Pbx

    XonTel S200 Administrator's Guide Managing XonTel PBX 3. Administrator Login From your web browser, input the IP address of the XonTel PBX server. If this is the first time you are configuring XonTel PBX, please use the default settings as below (your PC should be in the same local network with XonTel...
  • Page 10 XonTel S200 Administrator's Guide Figure 3-2 This is the welcome page of XonTel PBX S200 after successful login. Figure 3-3 www.sahabtec.com Page10...

  • Page 11: Status

    XonTel S200 Administrator's Guide 4. Status Click to start to check the status of XonTel PBX S200,where we can check the status of extension, trunk, network and system information. 4.1 Line status In this page, we can check the status of extension and trunks 4.1.1 Extension Status...

  • Page 12: Trunk Status

    XonTel S200 Administrator's Guide 5） : Extension is on hold 4.1.2 Trunk Status Figure 4-2 Trunks: VOIP Trunk: Status Unregistered: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. Service Provider: Status OK: Successful registration, trunk is ready for use.

  • Page 13: System Status

    XonTel S200 Administrator's Guide GSM/UMTS Trunk: Status Idle: The port is idle. Busy: The port is in use. Signal : No signal. : Poor. : Average. : Good. : Excellent. BRI Trunk: Status Ok: The ports connect correctly. Disconnected: The port hasn’t connected to the BRI line 4.2 System Status...

  • Page 14: Network Status

    XonTel S200 Administrator's Guide 4.2.2 Network Status In this page, the IP address of LAN and WAN port will appear, if OPENVPN and VLAN are configured well, they will be display here too. Figure 4-4 www.sahabtec.com Page14...

  • Page 15: System

    XonTel S200 Administrator's Guide 5. System Click to access. In this page, we can configure the network settings, firewall settings, storage management and some other preferences like firmware update and hot standby. 5.1 Network Preferences 5.1.1 LAN Settings Figure 5-1 DHCP ·...
  • Page 16 XonTel S200 Administrator's Guide IP Address · Set the IP Address for XonTel PBX. Recommend to configure a static IP address for XonTel PBX Subnet Mask · Set the subnet mask for XonTel PBX. Gateway · Set the gateway for XonTel PBX.

  • Page 17: Wan Settings

    XonTel S200 Administrator's Guide 5.1.2 WAN Settings Figure 5-2 It supports three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address. Note: 1. WAN port is disabled by default 2. WAN port cannot be used as a router to route the internet packages from WAN port to LAN port.

  • Page 18: Dhcp Server

    (i.e., a scope) configured for a given network. You can set a local network NTP server for XonTel PBX here too Note: XonTel S200 PBX can be working as a DHCP server, but cannot be regarded as a router.

  • Page 19: Vlan Settings

    Note: XonTel PBX S200 is not the VLAN server, a 3-layer switch is still needed, please configure the VLAN information there first, then input the details in XonTel PBX, so that the packages via XonTel PBX will be added the VLAN label before sending to that switch.
  • Page 20 XonTel S200 Administrator's Guide Default Gateway · Set the Default Gateway for XonTel PBX VLAN over LAN NO.2 · Click the NO.2 you can edit the first VLAN over LAN. VLAN Number · .The VLAN Number is a unique value you assign to each VLAN on a single device.

  • Page 21: Vpn Settings

    XonTel S200 Administrator's Guide Set the Subnet Mask for XonTel PBX VLAN over WAN. Default Gateway · Set the Default Gateway for XonTel PBX VLAN over WAN. 5.1.5 VPN Settings A virtual private network (VPN) is a method of computer networking--typically...

  • Page 22: Ddns Settings

    XonTel S200 Administrator's Guide 5.1.6 DDNS Settings DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

  • Page 23: Static Route

    XonTel S200 Administrator's Guide 5.1.7 Static Route XonTel PBX will have more than one internet connection in some situations but it has only one default gateway. You will need to set some Static Route for XonTel PBX to force it goes out through different gateway when access to different internet.

  • Page 24: Firewall Settings

    XonTel S200 Administrator's Guide 5.2 Firewall Settings Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.
  • Page 25 XonTel S200 Administrator's Guide Figure 5-9 Name · A name for this rule, e.g. ‘HTTP’. Description · Simple description for this rule. E.g.: Accept the specific host to access the web interface for configuration. Protocol · The protocols for this rule.

  • Page 26: Ip Blacklist

    XonTel S200 Administrator's Guide Drop: Drop the access from remote hosts. Ignore: Ignore the access. 5.2.2 IP blacklist You can set some packets accept speed rules here. When a IP address which hasn’t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

  • Page 27: Time Interval

    XonTel S200 Administrator's Guide Allowed IP packets number in the specific time interval. Time interval · The time interval to receive IP packets. For example, IP packets 90, time interval 60 means 90 IP packets are allowed in 60 seconds.

  • Page 28: Firmware Update

    XonTel S200 Administrator's Guide Figure 5-13 Time Zone · You can choose your time zone here. Daylight Saving Time · Set the mode to Automatic or disabled Automatically Synchronize With an Internet Time Server · Input the NTP server so that XonTel PBX will update the time automatically Set Date &...

  • Page 29: Hot Standby

    XonTel S200 Administrator's Guide Figure 5-14 5.3.4 Hot Standby Redundancy is achieved by using duplicate hardware and software installations and synchronizing data and operating state.Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backup system takes over with virtual no loss of service.This technique assures absolute reliability no matter what failure occurs.
  • Page 30 XonTel S200 Administrator's Guide Figure 5-15 Mode: Primary means the main unit; Secondary means the standby unit; Secondary/Primary Hostname: If this unit mode is primary, then you need to input the hostname of standby unit; vise versa, if this unit is selected as secondary, then the hostname of primary unit is required.

  • Page 31: Backup And Restore

    2. When you have updated the firmware version, it’s not recommended to restore using old package. Figure 5-16 5.3.6 Reset and Reboot We can reset or reboot XonTel PBX S200 via web directly in this page. Figure 5-17 Reboot System ·...

  • Page 32: Storage Management

    XonTel S200 Administrator's Guide interruption during this time could cause damage to the system. 5.4 Storage Management 5.4.1External Storage The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk.

  • Page 33: Pbx

    XonTel S200 Administrator's Guide Figure 5-19 Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

  • Page 34: Extensions

    In this page, we can configure the extensions’ details and provision the supported models automatically. FXS/VoIP Extensions 6.1.1 There are three types of extensions supported in XonTel S200 PBX: SIP, IAX and analog extension. Note: 1. The max number of SIP/IAX extension is 200...
  • Page 35 XonTel S200 Administrator's Guide There are two analog extensions in XonTel PBX S200 if FXS module is installed, to modify the extension number, please delete it first, and then recreate it again 1) General Figure 6-3 ·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone.
  • Page 36 XonTel S200 Administrator's Guide Enable Send Voicemail · www.sahabtec.com Page36...
  • Page 37 XonTel S200 Administrator's Guide Once enabled, the voicemail will be sent to the below email address as an attachment. ·Send Voicemail to Email Address This option defines whether or not voicemails/Fax is sent to the Email address as an attachment.
  • Page 38 XonTel S200 Administrator's Guide time defined www.sahabtec.com Page38...
  • Page 39 XonTel S200 Administrator's Guide 7) Follow me (Call Forwarding) This function sets inbound call forwarding on an extension. An administrator can configure Follow Me for this extension 8) Volume Settings Rxgain: The Volume sent to FXS extension. Txgain: The Volume sent out by the FXS extension 9) Mobility Extension XonTel PBX allows you to use your mobile phone as extension.

  • Page 40: Voip Extensions

    XonTel S200 Administrator's Guide Figure 6-4 VoIP Extensions A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP Soft- Phone client to register on XonTel PBX Figure 6-5 We can click ‘Add extension’ to start.
  • Page 41 XonTel S200 Administrator's Guide Figure 6-6 1) General Type · Extension type: SIP,IAX or SIP/IAX. SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX.
  • Page 42 XonTel S200 Administrator's Guide 3) Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment. Enable Send Voicemail · Once enabled, the voicemail will be sent to email as an attachement.
  • Page 43 XonTel S200 Administrator's Guide waiting function. .DND Don’t Disturb. When DND is enabled for an extension, the extension will be not available. .User Web Interface Check this option to allow the user to login to the XonTel PBX User Web interface, which can be used to check voicemail and extension recordings.

  • Page 44: Phone Provisioning

    XonTel S200 Administrator's Guide Note: If callback is enabled in the inbound route, the mobility extension function of this inbound route will be disabled 10) Spy Settings XonTel PBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode, refer to 'Feature Codes' page for more information.
  • Page 45 XonTel S200 Administrator's Guide XonTel (S22P, S23P, S19P, S16P) Yealink (T12,T18,T20,T22,T26,T28,T32,T38,VP530,VP-2009) Snom( 300,320,360,370) Polycom (IP 6000,IP 7000,IP 32X,IP33X,IP430,IP450,IP550,IP560,VVX1500) Cisco (IP7940,IP7960) Aastra (480i, 480i CT, 6757i, 6757i CT, 6737i) News: When provisioning XonTel, Yealink and Snom IP phone, XonTel PBX is...
  • Page 46 XonTel S200 Administrator's Guide Figure 6-9 6.1.2.2 Phone book You can add your contacts here and provision them to your IP phone Figure 6-10 1) Add Contact Type · There are three types: None, VIP and Deny list (Blacklist). Group ·...
  • Page 47 XonTel S200 Administrator's Guide Family Name · Input the family of this contact. Only works with XonTel phone. Office Number · Input the office number here Mobile Number · Input the mobile number here Home Number · Input the home number here ·Sub Number...
  • Page 48 XonTel S200 Administrator's Guide Create New Phone have two modes, Create New phone in webpage and Upload the IP Phone’s configure file. Add new phone via webpage Click ‘Add Phone’ and fill in the corresponding information in the popup window...
  • Page 49 XonTel S200 Administrator's Guide Enable the auto redial for IP Phone Auto answer · Configure if auto answer is allowed for IP phone Phone book · Enable the feature of phone book of IP phone 2) Codecs In this page, we can set the codecs for IP phone...
  • Page 50 XonTel S200 Administrator's Guide Line Active: You can choose on/off to enable/disable the account respectively 4) Memory key settings In this page, we can configure the DSS keys of IP phone one by one. Figure 6-15 6.1.2.4 Not configured phone...

  • Page 51: Trunks

    6.2 Trunks 6.2.1 Physical Trunk Multiply physical trunks are supported in XonTel PBX S200, like BRI, PSTN, and GSM/UMTS, please make sure you have installed the modules inside, BRI trunk requires B2 module, PSTN trunk requires the FXO module, while GSM/UMTS trunk, and please install the GSM/UMTS modules inside.
  • Page 52 XonTel S200 Administrator's Guide Figure 6-19 Click edit to configure the details of BRI trunks Figure 6-20 ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'BriTrunk1' Signaling · Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point.
  • Page 53 XonTel S200 Administrator's Guide ·Switch Type National: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking .
  • Page 54 XonTel S200 Administrator's Guide Enable Facility · To enable transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility). · Used with AT&T PRIs.If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this setting.
  • Page 55 XonTel S200 Administrator's Guide DOD Setting Global DOD · Global direct outward dialing number. · Direct Outward Dialing Number. Associated Extension · The extension make call out via BRI Trunk will display the associated DOD. PSTN trunk The public switched telephone network (PSTN) is the network of the world's...
  • Page 56 XonTel S200 Administrator's Guide Volume Setting · Used to modify the volume level of this trunk. Normally, this setting does not need to be changed. Busy Detection 1） ·Busy Detection Busy Detection is used to detect far end hang-up or for detecting a busy signal.
  • Page 57 For FXO trunks, this option forces XonTel PBX to clarify Caller ID incoming calls GSM/UMTS Trunk GSM/UMTS trunks are supported in XonTel PBX S200 if you have got the GSM/UMTS module and SIM cards installed. One GSM/UMTS trunks support only one SIM card for one concurrent call.

  • Page 58: Voip Trunk

    XonTel S200 Administrator's Guide Used to modify the volume level of this trunk. Normally, this setting does not need to be changed. Pin Code · Please enter your SIM card pin code here if your card has a pin code 6.2.2 VoIP Trunk...
  • Page 59 XonTel S200 Administrator's Guide Figure 6-26 Type · SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'XONTEL'.
  • Page 60 XonTel S200 Administrator's Guide account name for SIP Registration) in From Header of the SIP Invite package. Keep this field blank if not needed .Online number Define the online number that expected by ‘Skype Connect ‘and some other SIP service providers. Leave this field blank if not needed.
  • Page 61 XonTel S200 Administrator's Guide Associated Extension · The extension make call out via SIP Trunk will display the associated DOD 2) Add IAX trunk Input correct IAX information (provided by VOIP provider). Inaccurate information will prevent the trunk from registering.
  • Page 62 XonTel S200 Administrator's Guide Define the online number that expected by ‘Skype Connect ‘and some other SIP service providers. Leave this field blank if it's no required. Maximum Channels · Controls the maximum number of outbound channels (simultaneous calls) that can be used on this trunk.
  • Page 63 XonTel S200 Administrator's Guide Type · SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP. IAX - Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.

  • Page 64: Outbound Call Control

    XonTel S200 Administrator's Guide 6.3 Outbound Call Control 6.3.1 Outbound Routes In this page, we can configure the outbound rules to control the outgoing calls. Note: 1. The max number of outbound route is 64 2. If the dial patterns are the same in several routes, XonTel PBX will choose the available routes from top to the last one.
  • Page 65 XonTel S200 Administrator's Guide ·Route Name Name of this Outbound Route. Ex: 'Local' or 'Long Distance' etc. Dial Pattern · Outbound calls that match this dial pattern will use this outbound route. There are a number of dial pattern characters that have special meanings:...

  • Page 66: Speed Dial Settings

    XonTel S200 Administrator's Guide Member Trunks · Defines the trunks that can be used for this outbound route. 6.3.2 Speed Dial Settings Figure 6-31 1) Options The prefix of speed dial · The prefix should be dialed before the speed dial number. Default is *99 Figure 6-32 2) Add new speed dial.

  • Page 67: Inbound Call Control

    XonTel S200 Administrator's Guide 6.4 Inbound Call Control In this page, we can configure the details of IVR, ring group, queue and inbound routes. 6.4.1 IVR When there’s an inbound call aims at Auto Attendant, XonTel PBX will play an IVR recording and route the caller to the requested destination (for example, ‘welcome to XX company, for sales press 1, for technical support press 2, for...
  • Page 68 XonTel S200 Administrator's Guide ·Number XonTel PBX treats IVR as an extension, you can dial this extension number to reach the IVR from internal extension. ·Name A name for the IVR ·Prompt The prompt recording that will be played when this IVR is reached.

  • Page 69: Ring Groups

    XonTel S200 Administrator's Guide Defines the timeout action. A timeout occurs after the IVR prompt has finished playing for the number of times specified by the 'Repeat Count' field. ·Invalid Defines the invalid action. The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR.

  • Page 70: Queues

    XonTel S200 Administrator's Guide Ring Group Number · This option defines the numbered extension that can be dialed to reach this group. ·Strategy This option sets the Ringing Strategy for this Group. The options are as follows: 1. Ring All Simultaneously: Ring all available Extensions simultaneously.
  • Page 71 XonTel S200 Administrator's Guide Note: 1. Dial 'Queue number + '*'' to log in or 'Queue number + '**'' to log out the queue. For example, if the queue number is '680', then agent can dial '680*' to log in or '680**' to log out.
  • Page 72 XonTel S200 Administrator's Guide timeout. Queue Max Wait Time · The maximum number of seconds a caller can wait in a queue before being pulled out. (0 for unlimited). Queue Ring Strategy · This option sets the Ringing Strategy for this Queue.The options are RingAll: Ring All available Agents simultaneously until one answers.
  • Page 73 XonTel S200 Administrator's Guide wait time. 6) Others Music On Hold · Select the 'Music on Hold' Class for this Queue. Leave When Empty · This option controls whether callers already on hold are forced out of a queue that has no agents. There are two options.

  • Page 74: Conferences

    XonTel S200 Administrator's Guide 6.4.4 Conferences Figure 6-39 Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access to the settings options and the admin can kick the last user out and can lock the conference room.

  • Page 75: Inbound Routes

    XonTel S200 Administrator's Guide 6.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 6-41 There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands.
  • Page 76 XonTel S200 Administrator's Guide Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers.The following patterns may be...
  • Page 77 XonTel S200 Administrator's Guide XonTel PBX support mapping to custom ring tone files. For example, if you configure the distinctive ringing for custom ring tone to ‘Family’, the ring tone will be played if the phone receives the incoming call.
  • Page 78 XonTel S200 Administrator's Guide Route the incoming calls to a specific DISA. Queues · Route the incoming calls to a specific Queue. ·Faxes Route the incoming faxes to a specific extension’s mail address. Note: This function only supports T.38 faxes.

  • Page 79: Audio Settings

    XonTel S200 Administrator's Guide Customize an E-mail address to receive the faxes. You should first configure the ‘Voicemail Settings->SMTP Settings for Voicemail’ correctly before you use this option. Faxes · Send faxes to an extension. If choosing a FXS extension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port.

  • Page 80: Music On Hold Prompts

    Note: please make sure if the format is right and its size, the format should be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm . 6.5.2 Music on Hold Prompts In this page, we can upload the music on hold prompts or adjust the volume from Audio In interface (available in XonTel PBX S200) www.sahabtec.com Page78...

  • Page 81: Basic Settings

    Note: please make sure that the format is right and its size, the format should be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm. 6.6 Basic Settings There are some basic settings we need to configure on XonTel S200 PBX like the general preferences, business hours, feature codes, voicemail settings www.sahabtec.com...

  • Page 82: General Preferences

    XonTel S200 Administrator's Guide 6.6.1 General Preferences In this page, there are some general settings of XonTel PBX Figure 6-48 1) General Ring Timeout · Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings. Default value is 30s.
  • Page 83 XonTel S200 Administrator's Guide Music on hold · Used to set hold music for the system. Note: if you need use the ‘live music’ from ‘Audio In’ interface, please choose ‘external music’ here. Tone Region · Please select your country or nearest neighboring country to enable the default dial tone, busy tone, and ring tone for your region.

  • Page 84: Business Hours

    XonTel S200 Administrator's Guide Busy Line Prompt · Configure the prompt when the dialed phone number is busy. ·Dial Failure Prompt Configure the prompt when dial failed due to conjunction no-available channel. 2) Extension Preferences User Extensions · The default value is 500 to 616 Ring Group Extensions ·...

  • Page 85: Feature Codes

    XonTel S200 Administrator's Guide Figure 6-49 1) General Enable or Disable Business Hours · Click it to enable it or not on web directly Enable Office Closed Timing · By dialing *81 (*81 is default) on an extension will force the office time closed for the device whatever the general setting is.
  • Page 86 XonTel S200 Administrator's Guide Figure 6-50 1) General One Touch Record · A user may initiator stop call recording by dialing *1during a call. (*1 is default setting) ·Extension for Checking Voicemail User scan check their Voicemail by dialing *2 on their phone (*2 is default setting).
  • Page 87 XonTel S200 Administrator's Guide setting) Extension Pickup · Users may pickup a specific extension’s incoming call by dialing *04+extension number on their phone (*04 is default setting) Intercom · Define the feature code that is used to dial an extension in intercom mode. For instance setting this value to *5 would allow you to initiate an intercom call with extension 501 by dialing *5501.
  • Page 88 XonTel S200 Administrator's Guide Always forward: Disabled Busy forward to Voicemail: Enabled No answer forward to Voicemail: Enabled Do not disturb: Disabled Enable Forward All Calls · Users may enable always forward by calling *71 on their phone (*71 is default...

  • Page 89: Voicemail Settings

    XonTel S200 Administrator's Guide Disable Do Not Disturb · Users may disable do not disturb by calling *075 on their phone (*075 is default setting) 6.6.4 Voicemail Settings In this page, we can configure some settings for voicemail feature, including general voicemail settings and SMTP settings, which is used for ‘voicemail to...
  • Page 90 XonTel S200 Administrator's Guide Ask Caller to Dial 5 · If this option is set, the caller will be prompted to press 5 before leaving a message. Operator Breakout from Voicemail · If this option is set, the caller can jump out of the voicemail and go to the destination (IVR) you set by dialing “0”.

  • Page 91: Advanced Settings

    XonTel S200 Administrator's Guide Note: If you want to send voicemail messages as email attachments, please configure this section. Figure 6-52 E-mail Address · The E-mail Address that XonTel PBX will use to send voicemail. Password · The password for the email address used above SMTP Server ·...

  • Page 92: Sip Settings

    XonTel S200 Administrator's Guide 6.7.1 SIP Settings Figure 6-53 1) General UDP Port · Port use for sip registrations, Default is 5060. TCP Port · Port use for sip registrations, Default is 5060. TLS Port · Port use for sip registrations, Default is 5061.
  • Page 93 XonTel S200 Administrator's Guide Default Incoming/Outgoing Registration Time · Default Incoming/Outgoing Registration Time: Default duration (in seconds) of incoming/outgoing registration. Register Attempts · The number of SIP REGISTER messages to send to a SIP Registrar before giving up. Default is 8 times.
  • Page 94 XonTel S200 Administrator's Guide Figure 6-54 2) NAT Note: Configuration of this section is only required when using remote extensions. Enable STUN · STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing.
  • Page 95 XonTel S200 Administrator's Guide Yes = Use NAT. Ignore address information in the SIP/SDP headers and reply to the sender's IP address/port. No = Use NAT mode only according to RFC3581. Never = Never attempt NAT mode or RFC3581 support.
  • Page 96 XonTel S200 Administrator's Guide SPEEX: Speex is an Open Source/Free Software patent-free audio compression format designed for speech. The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs. Moreover, Speex is well-adapted to Internet applications and provides useful features that are not present in most other codecs.
  • Page 97 XonTel S200 Administrator's Guide Figure 6-57 5) Advanced Settings From Field · Where to get the caller ID in sip packet. ·To Field Where to get the DID in sip packet. ·180 Ringing It is set when the telecom provider needs. Usually it is not needed.

  • Page 98: Iax Settings

    XonTel S200 Administrator's Guide 6.7.2 IAX Settings Figure 6-58 1) General Bind Port · Port use for IAX2 registrations, Default is4569. Bandwidth · Low/medium/high with this option you can control which codec to be used. Min Registration Time · Minimum duration(in seconds)of a IAX2 registration.Default is 60seconds.

  • Page 99: Blacklist

    XonTel S200 Administrator's Guide a-law: A PSTN standard codec, used outside of North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and...

  • Page 100: Callback Settings

    XonTel S200 Administrator's Guide Figure 6-59 We can add a number with the type: inbound, outbound or both Figure 6-60 Note: It will not working for internal extension number. 6.7.4 Callback Settings XonTel PBX allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for XonTel PBX to cut off the call, then XonTel PBX will call A with this number.
  • Page 101 XonTel S200 Administrator's Guide Note: 1. If you’d like to use callback feature, please make sure if it’s enabled on the inbound route setting panel. 2. No callback rules needed to be set if the trunk supports call back with the caller ID directly.
  • Page 102 XonTel S200 Administrator's Guide Figure 6-63 Step 3: Create Callback Rules You will need to create callback rules when the system should strip or add digits. Figure 6-64 Trunk Name · Choose the trunk with callback rules Strip digits from front ·...

  • Page 103: Dnis Settings

    XonTel S200 Administrator's Guide send 9123456789 to its trunk when call to this number. You should configure 123456789 as the call back number and add 9 before the callback is placed. You can add ‘w’ for analog trunks for some delay too 6.7.5 DNIS Settings...

  • Page 104: Pin User Settings

    XonTel S200 Administrator's Guide Figure 6-66 1) General DISA Name · Give this DISA application a name to help you identify it. PIN# · The password for this DISA Response Timeout · The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.
  • Page 105 XonTel S200 Administrator's Guide Figure 6-67 1) Options Access Code · .Dial this code to access PIN. Prompt for Entry · Prompt caller enter the PIN Number. Prompt for Entry Failure · Prompt the caller when an invalid PIN is entered.

  • Page 106: Paging Groups

    XonTel S200 Administrator's Guide track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. • PIN entered are checked against those stored by the system. If an invalid PIN is entered, the PIN is requested again.
  • Page 107 XonTel S200 Administrator's Guide Figure 6-69 There are two types of paging groups in XonTel PBX S200 1. Internal paging Group In this mode, if you dial its number, XonTel PBX will help to pick up those chosen members and you can talk directly without any rings.

  • Page 108: Sms Settings

    2. External paging group In this mode, the chosen extensions will have the rights to dial the group number, all his voice will be broadcasted via the ‘Audio Out’ interface of S200 6.7.9 SMS Settings It’s allowed for SMS feature when GSM/UMTS modules are installed.
  • Page 109 XonTel S200 Administrator's Guide Figure 6-73 Enable Country Code · If you want to add country code before the dialed numbers, please tick this. Country Code · The country code to be add before the dialed numbers. Receive mails every ·...

  • Page 110: Reports

    XonTel S200 Administrator's Guide Email Address · This email address will be used to: 1. Send email to the addresses listed on “SMS to Email” setting. 2. Receive email and send the text of the email to the target mobile number by SMS.

  • Page 111: System Logs

    XonTel S200 Administrator's Guide Figure 7-1 7.2 System Logs Figure 7-2 You can download and delete the system logs of XonTel PBX. Options Enable Hardware Log · Save the information of hardware; (up to 4 log files) Enable Normal Log ·...

  • Page 112: Logout

    XonTel S200 Administrator's Guide Enable Debug Log · Save debug information (up to 2 log files) We can also enable the SIP/RTP/E1 debug, it’s very useful for checking problems. 8. Logout Click to log out safely to the log in page.

  • Page 113: Use Xontel Pbx

    XonTel S200 Administrator's Guide 9. Use XonTel PBX Figure 9-1 9.1 Make outbound call To make an outbound call, we need to add trunk first. There are 3 types of VoIP Trunk: VoIP Trunk: Connected to remote VOIP service server.

  • Page 114: Sample Routing Via Voip Trunk

    XonTel S200 Administrator's Guide To supply your PBX with access to a public telephone network. FXO interfaces use FXS signaling.FXO interfaces allow you to connect your PBX to real analog phone lines. 9.1.1 Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial ‘0’ through the VoIP Trunk.
  • Page 115 XonTel S200 Administrator's Guide 2. Add Outbound Routes Figure9-3 Now that we have added outbound dialing rule, any call starting with 0 will be routed to the SIP Trunk. www.sahabtec.com Page113...

  • Page 116: Incoming Call

    XonTel S200 Administrator's Guide 9.2 Incoming call 9.2.1 Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s configure digit 0to route the call to extension 300, and digit 1 to route the call to extension 301.
  • Page 117 XonTel S200 Administrator's Guide 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming calls will be sent to the IVR. Figure9-5 www.sahabtec.com Page115...

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