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Troubleshooting
PROBLEM:
Video is Not Displaying Properly When Viewed Through the Headset
POSSIBLE SOLUTIONS:
1. Make sure that the content you are viewing on your smartphone is actual VR content and not just a standard
video file. You can download VR content from either the Google Play store on Android phones or the App Store on
Apple iPhones. A quick search for VR or Virtual Reality games, movies, or videos should yield a number of results.
2. When inserting your phone into the headset, make sure it is aligned properly.
3. Make sure the front cover is properly attached.
Technical Support
For technical support issues please visit our website at www.vivitar.com. You can find manuals, software and
FAQ's at the website. Can't find what you are looking for? Fill out an online ticket and one of our technical
support team members will answer questions or call 1-800-592-9541 in the U.S. or 0-800-917-4831 in the UK
to access our technical support information on the phone.
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