Star Micronics TCP300V Series Operation Manual
  1. Manuals
  2. Brands
  3. Star Micronics Manuals
  4. Card Reader
  5. TCP300V Series
  6. Operation manual
Star Micronics TCP300V Series Operation Manual

Star Micronics TCP300V Series Operation Manual

Point card system
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the TCP300V Series and is the answer not in the manual?

Questions and answers

Related Manuals for Star Micronics TCP300V Series

Summary of Contents for Star Micronics TCP300V Series

  • Page 2 Introduction Thank you for purchasing Star's TCP300V series card reader/writer. Carefully read this "Point Card System" manual prior to using the device, and always keep it handy for reference while using this product. The information contained in this document will help you use the system correctly.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Chapter 1 Before Use Check the accessories............1 Features................1 Names of Parts and Functions..........2 Front side................2 Back side ................3 Tenkey ..................4 Allocation of Each Key ....................5 Installing and Removing the Compact Flash Card..6 Installing a compact flash card................6 Removing a compact flash card................6 Specifications ..............7 Card Specifications ....................7...
  • Page 4 Correcting previous point operations ............. 17 Re-writing a member card ................... 18 Issuing a new member card ................18 Registering a member................... 19 Re-issuing a member card ................... 20 Exchanging a member card ................22 Invalidating a member card ................23 Cleaning........................
  • Page 5 Chapter 3 Troubleshooting and Maintenance Cleaning ................54 Frequency of cleaning................... 54 Cleaning procedures in terminal mode ............54 Cleaning procedures in stand-alone mode ........... 54 When trouble occurs............56 Display messages ....................56 Trouble when turning on the power..............58 Trouble when operating..................59 The information symbols used in this manual provide additional and precautionary information.

  • Page 6: Chapter 1 Before Use Check The Accessories

    Chapter 1 Before Use Check the accessories Check that all of the following items have been included in the package. If any item was not included contact the sales outlet. Cleaning fluid 1 bottle Cleaning cards 2 cards User’s manual 1 booklet TCP300V 1 unit Features High-speed rewriting...

  • Page 7: Names Of Parts And Functions

    Names of Parts and Functions Front side ������� ����� ��� ����� ���������� ��� ������� �� ��� ��������� ��� �� �������� �� ��� ����� ��� ������ �������� ������������� ������ ��� ���� � �� ����� �������� �� ����� ������� �������� ������ ������ ��� ������� ���...

  • Page 8: Back Side

    Names of Parts and Functions Back side ���� ����� ���� ��� ���� ����� �� ������� ��� ������� ����� ����� ��� ���� � ��������� ����� ��������� ��������� ���� �������� �� ��� ��������� ����� ����� �������� �� ���� �������� ��� ������...

  • Page 9: Tenkey

    Names of Parts and Functions � � Tenkey � � � � � � � Numerical keys RTN key Used to input amounts (of money), Used to subtract points when a points and characters. product is returned. See page 5) OK key EXCH key Used to confirm the input.

  • Page 10: Allocation Of Each Key

    Names of Parts and Functions • Allocation of Each Key when Inputting Characters The characters change in the following order when each key is pressed. After switching to the "symbol" mode by displaying the symbols using the F1 key, switch the symbols using the F4 key after pressing any tenkey.

  • Page 11: Installing And Removing The Compact Flash Card

    Installing and Removing the Compact Flash Card Using a compact flash card enables you to save customer data and to load it onto your PC. Compact flash cards are not accessory items. • Installing a compact flash card 1 Make sure that the power switch is turned off. 2 Remove the slot cover.

  • Page 12: Specifications

    Specifications • Card Specifications Printing surfaces of cards are configured into either a single-window type card or a large window type card. MB No. A123456-00001 MB No. A123456-00001 Name ************** Name ************** This time P ± This time P ± Total Pnt Total Pnt Use date...

  • Page 13: Chapter 2 Operating The Reader/Writer Operating Procedures

    Chapter 2 Operating the Reader/Writer Operating procedures This section describes the flow of operating procedures and provides reference page numbers. Normal operations ����� ���� ����� �������� � ������� ���� ���� ��� ���� �� ��� ���� �� ������� ���� ����� ��������� � �������� ���...

  • Page 14: Display Immediately After Turning The Power On

    Manual transmission? [YES] [NO] ’ �� � �� � �� �� � �� � �� Now transmitting... ’ �� � �� � �� �� � �� � ��...

  • Page 15: Initial Operations And Settings

    Initial Operations and Settings Retry confirmation is requested when communications are Retry? [YES] interrupted because of busy lines when communicating with the [NO] computer. To retry, select [YES]. ’ �� �� �� �� � �� � �� � � Shop N. [1234-56] The system idles again when communications end normally.

  • Page 16: Basic Operations

    Basic Operations • Adding points Points are added according to the amount paid for a product. When the multiplier of the points is not changed 1 Insert a member card while the system is idling. [A123456-00200] 2 Input of the sales price is requested. Use the tenkeys to input the [750p] Total Pnt price, then press...

  • Page 17: When Change The Point Multiplier

    Basic Operations When change the point multiplier 1 Insert a member card while the system is idling. [A123456-00200] [750p] Total Pnt 2 Press the switch. [ X1] Multiplier The multiplier for the term is initialized if there is a term set Sales with a multiplier for that term.
  • Page 18 Basic Operations When ECO points are set ( See pages 38 and 41) Add ECO point? 6 A confirmation for adding eco-points is displayed. Select for [YES] and for [NO]. [YES] [NO] [YES] and [NO] can be switched using . Use confirm the selection.

  • Page 19: Exchanging Points

    Basic Operations • Exchanging points Points are subtracted from the card when the points accumulated are exchanged for a product or certificates. Insert card to 1 Press the switch while the system is idling. exchange points 2 Insert a member card. ’...

  • Page 20: When Change The Point Multiplier

    Basic Operations [A123456-00200] Points are subtracted for the amount being converted, and the -20p] This time P member card data and the display are changed. 830p] Total Pnt The additional points, eco-points and welcome points which have been added when making a purchase are not subtracted.

  • Page 21: Inputting A Password

    Basic Operations • Inputting a password A password is required to issue a member card or to change the settings. 1 When the input of a password is requested, input the 4 digit Input password password, use the tenkeys to input the password and press If it is correct, the screen proceeds to the next display.

  • Page 22: Correcting Previous Point Operations

    Basic Operations • Correcting previous point operations Only the previous points that were added or subtracted by purchasing an item, returning an item or converting points can be deleted. 1 Press while the system is idling. Function 1 In Function 1, use either to select [Correct last item], [Correct last issue]...

  • Page 23: Re-Writing A Member Card

    Basic Operations • Re-writing a member card Member cards can be re-written when the information on the card is not clear. 1 Press while the system is idling. Function 1 In Function 1, use either to select [Rewrite card], and [Correct last issue] [Rewrite card]...

  • Page 24: Registering A Member

    Basic Operations Input additional 4 Input the additional points when issuing the new card. points If there are no additional points being added, input "0" and press ’ �� �� �� �� � �� � �� � � Insert card to issue 5 Insert a new member card.

  • Page 25: Re-Issuing A Member Card

    Basic Operations Input member's name 3 Input the name of the member customer, and press (max.14characters) See pages 5 for details on inputting characters.) ’ �� � �� � �� �� � �� � �� • Re-issuing a member card Re-issue a member card when the magnetic information on the current card can no longer be read.
  • Page 26 Basic Operations 5 Use the tenkey to input the machine’s administration number Input machine administration no. and press ’ �� � �� � �� �� � �� � �� Input member's No. 6 Use the tenkey to input the member’s number and press [123456-00200] ’...

  • Page 27: Exchanging A Member Card

    Basic Operations • Exchanging a member card Exchange a member card when the printing area of the card has degraded. 1 Press while the system is idling. Function 1 In Function 1, use either to select [Invalidate member [Set member's name] [Reissue card] card], and press [Exchange...

  • Page 28: Invalidating A Member Card

    Basic Operations 7 Insert a new member card. Insert blank card ’ �� � �� � �� �� � �� � �� [A123456-00200] 8 The current data is recorded and written to the new card. 20p] This time P 180p] Total Pnt Ca u t i o n To prevent erasing data because of a mis-operation of the...

  • Page 29: Cleaning

    Basic Operations 4 A confirmation for voiding the card is displayed. Void card? to select [YES]. [YES] [NO] [YES] and [NO] can be switched using . Use confirm the selection. ’ �� � �� � �� �� � �� � �� If [NO] is selected, the system idles again.

  • Page 30: Automatic Communication

    ’ �� � �� � �� �� � �� � �� Now transmitting... ’ �� �� �� �� � �� � �� � �...

  • Page 31: Delete History

    Basic Operations 4 A retry confirmation is displayed when there is a failure in Retry? communications because the line is busy. To retry, select [YES]. [YES] [NO] The journal data is erased when this ends normally and the history information is saved as a backup file. Up to 10 files can be saved as a backup.

  • Page 32: Delete All History

    Basic Operations • Delete all history This deletes all backup files and history information. Input password 1 Turn on the power while pressing 2 After the message "Delete all history" is displayed, the system request a password. Input the password, and press See page 16) ’...

  • Page 33: Welcome Point Only

    Welcome point only • Adding points The machine can be set as a "machine for welcome points" when setting the system ( see page 41). After making the setting, points are added to customer member cards when they visit the shop. The set number of points are added ( see page 51) when the Insert card to add...

  • Page 34: Delete All History

    Welcome point only • Delete all history When the amount of space available left on the memory card Memory card full! (compact flash card) falls below 10%, the loading of history Transfer history information is periodically requested. If necessary, load that history information from the memory card (compact flash card) directly to the office computer, then batch ’...

  • Page 35: Check Operations

    Check Operations • Checking the current settings You can check the current machine settings. Use the key to call up the next settings to check. Use the key to quit checking and to return to the machine to its idling state. Press the switch.
  • Page 36 Check Operations A member point The point conversion ratio for member rank A is displayed. convert ratio [$ 1.00] ’ �� � �� � �� �� � �� � �� B member threshold The threshold values for member ranks B and A are displayed. [ 5000p] A member threshold [ 8000p]...
  • Page 37 Check Operations When applying points according to the price of customer Additional point purchases, the additional points added or the ECO points are ECO point displayed. Additional point and ECO point are added only when [YES] is selected in the confirmation display when adding points. ’...

  • Page 38: Checking The Compact Flash Card

    Check Operations • Checking the compact flash card Checking the amount of space on the compact flash card 1 Press while the system is idling. In Function 2, use either Function 2 to select [Memory card], and press [Cleaning] [Check memory card] [Check daily journal] [Set clock]...
  • Page 39 Check Operations Redeem points The number of points converted and the total number of points are displayed. 1times] 500p] ’ �� � �� � �� �� � �� � �� Returned goods The number of times items were returned and the total value of the returns, and the total number of points associated with the 2times] returns are displayed.
  • Page 40 Check Operations Insert a card to print the journal data. Insert card to print daily journal Caut io n Always use a journal data card. Do not use a member card. If a member card is used, information on the card will be ’...

  • Page 41: Settings And Making Setting Changes

    Settings and Making Setting Changes • Setting the date and time This sets the date and time Also, it is possible to set time corrections in weekly units. Function 2 1 Turn on the power while pressing , or press while the [Cleaning] system is idling.

  • Page 42: Setting Messages

    Settings and Making Setting Changes • Setting messages Any messages for campaign information or shop information can be printed and switched for any occasion. 1 Press while the system is idling. In Function 2, use either Function 2 to select [Message], and press [Check daily journal] 2 After the message "Set message"...

  • Page 43: Changing Settings Relating To Points

    Settings and Making Setting Changes • Changing settings relating to points It is possible to change settings such as for points for term multiplier, etc. 1 Press while the system is idling. Function 2 [Adjust display] In Function 2, use either to select [Setting], and [Set message] press...
  • Page 44 Settings and Making Setting Changes To set the term of multiplier 2 (Time), use the tenkeys to input the Input term of multiplier no.2 targeted time frame and multiplier for the time. (time range) Then, press [10:00~11:00] [X02] If [NO] is selected on the previous screen, the setting screen is ’...

  • Page 45: Changing The Password

    Settings and Making Setting Changes • Changing the password The currently set password can be set to a new password. 1 Press while the system is idling. In Function 2, use either Function 2 to select [Message], and press [Adjust display] [Set message] [Change setting] [Change...

  • Page 46: Setting The System

    Settings and Making Setting Changes • Setting the system Various system settings can be made. How to make settings without using a system setting card 1 Turn on the power while pressing the switch. Input password 2 After the message "Set memory card" is displayed, the system request a password.
  • Page 47 Settings and Making Setting Changes A confirmation for setting using a system setting card is Set with system displayed? setting card? [NO] to select [NO] . [YES] [YES] and [NO] can be switched using . Use confirm the selection. ’ �� �...
  • Page 48 Settings and Making Setting Changes When not setting member rank: Input point Use the tenkeys to input the point ratio, and press to confirm convert ratio When setting member ranks, set the point ratio for each member rank and set the threshold for member ranks B and A. ’...
  • Page 49 Settings and Making Setting Changes Input the threshold for member rank A, and press to confirm. Input member rank A A member card that has accumulated points beyond the input threshold threshold is handled as member rank A. [ 8000p] If the setting value of the threshold for member rank A is less than the setting value for the threshold for member rank B, ’...
  • Page 50 Settings and Making Setting Changes Use the tenkeys to set the number of points to add when Input additional applying points according to the price of customer purchases, point and press to confirm. A check is displayed when adding additional points. They are added only by selection [YES].
  • Page 51 Settings and Making Setting Changes To set the valid date, set the term. Input term of Use the tenkey to a value between 1 and 99, and press validity If [NO] is selected on the previous screen, the setting screen is months] not displayed.
  • Page 52 Settings and Making Setting Changes Use the tenkeys to input the transmission time, and press Input data Transmissions are performed with the office computer at the time transmission time set for each day. [00:00] If [NO] is selected on the transmission confirmation screen, the setting screen is not displayed.
  • Page 53 Settings and Making Setting Changes <Example of a System Setting Card Print-out> System setting card 1 System setting card 2 Normal Additional point Large window type Media type ID ECO point Rank C point ratio 1p / $1.00 Welcome point Rank B point ratio 2p / $1.00 Redeem point unit...

  • Page 54: How To Set Using The System Setting Cards

    Settings and Making Setting Changes How to set using the system setting cards 1 Turn on the power while pressing the switch. Input password 2 After the message "Set memory card" is displayed, the system request a password. Input the password, and press See page 16) ’...
  • Page 55 Settings and Making Setting Changes A confirmation for setting using a system setting card is Set with system displayed? setting card? [YES] to select [YES]. [NO] [YES] and [NO] can be switched using . Use confirm the selection. ’ �� �...
  • Page 56 Settings and Making Setting Changes If [ Welcome point only] is selected: See the settings made from page 43 for [Normal] operations. Select the card printing type. Select card printing Select for [Small window type] and for [Large window type type].
  • Page 57 Settings and Making Setting Changes Use the tenkeys to set the number of points to automatically Input welcome point add when a customer visits the shop according to the price of customer purchases, and press to confirm. If set to 0 points, or it was confirmed that nothing was input, nothing will be added when a sale occurs.

  • Page 58: Adjusting The Display

    Settings and Making Setting Changes Insert the system setting card 2. Insert system setting card 1 If [NO] is selected on the previous screen, the setting screen is not displayed. ’ �� � �� � �� �� � �� � �� If you create a system setting card, the system settings can be automatically set by the magnetic data recorded on this system setting card when setting the system.

  • Page 59: Chapter 3 Troubleshooting And Maintenance Cleaning

    Chapter 3 Troubleshooting and Maintenance Cleaning Use the accessory cleaning fluid and cleaning card to clean the rollers inside the machine. • Frequency of cleaning • To attain the best quality, it is recommended that the machine be cleaned every day. Or, clean once every 300 prints.
  • Page 60 Cleaning 3 Dampen the felt surface of a cleaning card with cleaning fluid. 4 Insert the cleaning card from the normal card insertion inlet. ���� ����� ���� ������� ���� ������� 5 After cleaning, allow the machine to sit for approximately one minute to allow the cleaning fluid to dry.

  • Page 61: When Trouble Occurs

    When trouble occurs • Display message If the following messages appear on the display during operation, check the following cause and handling procedures. If the message continues to appear after taking measures to handle the problem, contact your dealer. Cause: No memory card has been set.
  • Page 62 When trouble occurs Cause: An error has occurred in the card reader/writer hardware. Hardware error has occurred! Handling: Check if a card is jammed. Turn the power to the card reader/writer on again. ’ �� � �� � �� �� � �� � �� Cause: A problem in writing to the member card occurred.

  • Page 63: Trouble When Turning On The Power

    When trouble occurs Cause: A compact flash memory card internal error has occurred. Handling: Check whether the compact flash card is correctly System Error ! installed. ( See page 6) Turn the power to the card [0002] reader/writer on again. ’...

  • Page 64: Trouble When Operating

    When trouble occurs • Trouble when operating Symptom Possible Cause Handling Reading/writing Using the appropriate card type. Use our specified card. errors Using other user card. Use the correct card. Card data erased by magnet. Replace the card, or reissue a new one. See pages 20 and 22) Card is damaged or bent.
  • Page 65 When trouble occurs 4 While pulling the snap lever (green) on the mechanism toward the front, lift the mechanism upward. 5 While the mechanism is completely opened, remove the jammed card. ���� ����� Cau ti on Do not touch the thermal head or erasing head.There is the danger of getting burned.
  • Page 66 Electronic Devices Division 536 Nanatsushinya, Shimizu-ku,Shizuoka 424-0066, Japan Tel:0543-47-0122 http://www.star-m.jp/dl/dl03.htm...

Table of Contents