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8
Troubleshooting
If you have trouble with your device, try
these procedures before you contact a
service professional.
Contacting a service center
If you have attempted the
troubleshooting solution and are still
having problems with your device, make
a note of the following information and
contact your local dealer or Samsung
after-sales service:
• Model number(s) of your device
• Serial number(s) of your device
• A clear description of the problem
When contacting Samsung, use the
contact phone numbers, web addresses,
or postal addresses for your
residence.
When you try to turn on your device,
the following messages may appear:
Message
The SIM card
is missing.
Enter PIN.
region
of
Try this to solve the
problem:
Check that the SIM card
has been correctly
installed.
When using the device for
the first time or when the
PIN check feature is
enabled, you must enter
the PIN supplied with the
SIM card. To disable the
PIN check feature, tap
Start → Settings →
Personal tab → Phone →
Phone tab, and then clear
the Require PIN when
phone is used check
box.
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