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CTP Systems CTPhone 1900 Applications Manual

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CTPhone 1900
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DOC00101-01 5/97

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Summary of Contents for CTP Systems CTPhone 1900

  • Page 1 CTPhone 1900 System application manual DOC00101-01 5/97...
  • Page 3 1900 system application manual...
  • Page 4 The information in this manual is subject to change without notice and should not be construed as a commitment by CTP Systems, Inc. Furthermore, CTP Systems, Inc. reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

  • Page 5: Table Of Contents

    Summary of Changes ..............xi CTPhone 1900 System Overview CTPhone 1900 System Components .
  • Page 6 CTP Systems-provided Equipment ........
  • Page 7 ............. . 3-22 Upgrading Base Station or CTPhone 1900 System Software .
  • Page 8 Handset Charger LEDs ........... . 5-19 CTPhone 1900 System Specifications System Specifications .
  • Page 9 ......2-13 Overview of CTPhone 1900 System Cabling ....... . 3-4 Optional External Alarm .
  • Page 11 DOC00101-01 Tables Base Station Traffic Requirements ......... . 2-8 Signal Attenuation Caused by Building Materials .
  • Page 13 CTP Systems CTPhone™ 1900 system adds wireless phone service to new or existing Private Branch Exchanges (PBX), Centrex service, or key systems. The CTPhone 1900 system operates in both single building and campus environments. Components of the CTPhone 1900 system are base stations, handsets, a CTPhone Controller, and CTPhone Manager software.

  • Page 14: Ctphone 1900 System Components

    CTPhone Controller (connected to analog line cards in the existing PBX, Centrex or key system) Figure 1-1 illustrates a CTPhone 1900 system connected to a PBX. Ana- log lines in the PBX connect to the CTPhone Controller and provide a sig- nal to the Base Stations.
  • Page 15 (users) a base station supports depends on the traffic require- ments of your system. Engineering guidelines are provided in the CTPhone 1900 System Planning chapter. Base stations may be mounted on walls or ceilings up to 800 feet (244 meters) from the CTPhone Controller using twisted pair cable.

  • Page 16: How Ctphone Calls Take Place

    CTPhone Controller. Up to eight system IDs with associated handset IDs may be programmed into a CTPhone handset, allowing it to operate in multiple CTPhone 1900 systems. For more information on system and handset IDs, see Table 4-D on page 4-10.

  • Page 17: Calls Initiated From A Ctphone Handset

    68 registration number is 5RYISR-23723-WC-T. The Ringer Equivalence Number is specified as 0.6B. The CTPhone 1900 system is designed to operate under FCC Part 15 rules for Unlicensed Personal Communications Service (U-PCS) equip- ment in the 1920–1930 MHz band. Part 15 ID numbers for the eight-chan- nel base station, four-channel “Mini”...

  • Page 18: Ctphone 1900 System Features

    1-16 DOC00101-01 CTPhone 1900 System Features System Features Base Stations The eight-channel CTPhone base station is shown in Figure 1-3. antennas antennas LEDs Figure 1-3. Eight-Channel CTPhone Base Station Base stations may be mounted on walls or ceilings up to 800 feet (244 meters) from a CTPhone Controller when they receive power from the Controller.

  • Page 19: Base Station

    See Base Station LEDs page 5-11 for details. Typical office environm ent Base Station 328 feet (100 m eters) 333,560 square feet (31,000 square meters) Outdoors environm ent 3280 feet m axim um (1000 m eters) Figure 1-4. Eight-Channel Base Station Broadcast Range CTPhone 1900 System Overview...
  • Page 20 -40° to 122° F (-40° to 50° C). You may mount the outdoor base station on a wall or on a circular mast up to 3280 feet (1000 meters) from the control- ler. A lightning/surge protection card mounted inside the base station enclosure shields DC/data lines against indirect surge. CTPhone 1900 System Overview...

  • Page 21: System Administration

    CTPhone Only or Twinning CTPhone 1900 systems may be set up to offer users a CTPhone only option or CTPhone handsets integrated with wired phones. In the latter case, calls to a particular extension ring the wired and CTPhone exten- sion.

  • Page 22: Handoff

    See also Bit Error Rate Test , below. Alarm Monitoring The CTPhone Controller sends information about operation of and alarm conditions in the CTPhone 1900 system out its RS-232-C port. The CTPhone Manager program is capable of receiving and displaying alarm information received from the CTPhone Controller.

  • Page 23: Multiple Simultaneous Users

    Multiple Simultaneous Users The CTPhone 1900 system accommodates 16 users (8 per cell) in simul- taneous conversation with no degradation in performance. Unlicensed Operation The CTPhone 1900 system operates in the 1920–1930 MHz band, which...

  • Page 24: Handset Display

    It also provides prompts that assist callers through various tasks like storing speed dial numbers and setting ring type. You can also control the amount of contrast in the handset display. CTPhone 1900 System Overview...

  • Page 25: Internal Antenna

    DOC00101-01 1-23 Handset icons used with the CTPhone 1900 system are shown below. off-hook signal strength/ lock battery ringing/ring volume strength alphanumeric mode Internal Antenna The CTPhone handset features an internal antenna which is not subject to physical damage because it is not extracted or retracted during phone use.

  • Page 26: Low Battery Alert

    Multiple System Access The CTPhone handset holds up to eight system IDs. Multiple system IDs allow a single handset to be used in up to eight different CTPhone 1900 systems. Each system must have the appropriate configuration when this option is used.

  • Page 27: Removable Battery Pack

    The CTPhone handset comes with a charger that accommodates both handset and spare battery. LEDs on the charger indicate that charging is in progress. See CTPhone Handset Charger on page 5-17 for detailed information. Figure 1-8. Handset Charger CTPhone 1900 System Overview...

  • Page 28: Carrying Case

    1-26 DOC00101-01 Carrying Case The CTPhone 1900 handset has multiple carrying case options: • Belt Clip (P/N PST20034) • Leather Case with Belt Clip and Strap (P/N PST20035; available with or without a keypad cover) • Belt Clip with Vibrating Alert (P/N to be determined)
  • Page 29 It covers the following topics: • possible CTPhone 1900 system configurations (page 2-2) • how to design a CTPhone 1900 system so that base stations provide optimum coverage and support expected traffic (page 2-6) • testing for optimum base station placement (page 2-18)

  • Page 30: Ctphone 1900 System Planning

    DOC00101-01 Possible System Configurations This section describes several ways to set up a CTPhone 1900 system. Reading this section will help you decide the best way to set up your sys- tem. Reading Pre-installation Tasks on page 2-6 will help you finalize base station placement.

  • Page 31: Multiple Systems (Ctphone Controllers) In Separate Locations

    Maximum Number of Configured Users: 32 per system (CTPhone Control- ler) Base Station broadcast area Base Station 1 Base Station 2 CTPhone Controller 1 Location 1 Location 2 Base Station 3 Base Station 4 CTPhone Controller 2 Figure 2-2. Multiple Systems CTPhone 1900 System Planning...

  • Page 32: Multiple Systems Configured As A Single System

    CTPhone Controller 1 and 2 CTPhone Controller 1 32 analog lines from office Base Station 3 Base Station 4 telephone system CTPhone Controller 2 Figure 2-3. Double Punch Down to Two Controllers for Increased Roaming Coverage Area CTPhone 1900 System Planning...

  • Page 33: Multiple Overlapping Systems

    Controller 1 First 32 lines Base Station 3 from telephone system Base Station 2 CTPhone Base Station 4 Controller 2 Second 32 lines from telephone system Figure 2-4. Overlapping Systems to Increase Number of Handset Users CTPhone 1900 System Planning...

  • Page 34: Pre-Installation Tasks

    DOC00101-01 Pre-installation Tasks Several factors affect the quality of service for a CTPhone 1900 system: • location of base stations • number of CTPhone handset users within base station range • obstructions between base stations and CTPhone handsets • coverage area •...

  • Page 35: Base Station Broadcast Range

    For example, two base stations (BS1 and BS2) are required to support 32 CTPhone handset users in the factory area in the site illustrated in Figure 2-6. 320’ BS1 BS2 168’ manufacturing floor (32 CTPhone handset users) Figure 2-6. Using Multiple Base Stations to Handle Traffic Requirements CTPhone 1900 System Planning...
  • Page 36 Typical usage assumes .1, .15, and .2 Erlangs (6 minutes, 9 minutes, and 12 minutes, respectively) per line during the busiest hour of the day. CCS stands for centi-call seconds, or 100 seconds of phone conversation. Assuming base stations are co-located. CTPhone 1900 System Planning...

  • Page 37: Determining Base Station Placement

    CTPhone 1900 system. This section provides guidelines and examples you can use to determine base station placement in your site.
  • Page 38 CTPhone Base Stations use vertically polarized antennas. That means the four retractable antennas should maintain vertical orientation relative to the earth’s horizon. For example, antennas should be fully extended at a 90° angle in relation to the base station when the unit is ceiling mounted. CTPhone 1900 System Planning...
  • Page 39 All metallic materials reflect RF energy, creating conditions for multipath interference . RF energy reflects at a 180° angle from the arriving wave. This creates a condition where reflected signal waves arrive from many directions at many different angles, which disperses the original signal CTPhone 1900 System Planning...

  • Page 40: Attenuation

    Increases or reductions of 3 dB result in doubling or halving signal power strength. You should try to limit total loss (accumulated by range and obstructions) to 100 dB. Distance Figure 2-10 illustrates the signal attenuation caused by distance in direct line of sight conditions. CTPhone 1900 System Planning...

  • Page 41: Signal Attenuation Caused By Range

    In the example shown in Figure 2-11, the base station is placed to maximize line of sight and oriented to provide greater coverage down the horizontal corridor. corridor Figure 2-11. Maximizing Line of Sight CTPhone 1900 System Planning...

  • Page 42: Examples

    If the manufacturing area does not obstruct base station antennas, their broadcast range will be greater. 320’ (ceiling mounted) 168’ manufacturing area (32 CTPhone handset users) 200’ 140’ offices front door Figure 2-12. Centralized Base Station Placement CTPhone 1900 System Planning...

  • Page 43: Base Station Aligned With Corridor To Adjoining Area

    Instead of placing both base stations close to each other, BS1 is placed near the conference rooms and entrance area to accommodate greater potential traffic in these areas. CTPhone 1900 System Planning...

  • Page 44: Base Station Placement In Office Environment

    (Figure 2-15). Base Station Front 200 meter circle Wall Radiation Pattern 200 meter circle Figure 2-15. Base Station Wall Mounting Radiation Pattern CTPhone 1900 System Planning...
  • Page 45 Note The total vertical height of approximately 260 feet (open space only with not obstructions;Figure 2-17). Side View 260 feet (80 meters) 650 feet (approximately 200 meters) Figure 2-17. Base Station Elevation Angle: Wall & Ceiling Mounting CTPhone 1900 System Planning...
  • Page 46 Observe the LEDs on front of the Stand-Alone Base Station until all red LEDs are off and only the green LED is on. Handset Set-Up Step Procedure Make sure that your handsets are fully charged. Press to turn on the handset CTPhone 1900 System Planning...
  • Page 47 Handset Bit Error Rate (BER) Test: Note This is an optional test. Refer to Bit Error Rate (BER) Testing on page 5-14 for additional information. Step Procedure With the handset in the idle state, enter ## ** CTPhone 1900 System Planning...
  • Page 48 • GOOD (indicating the beginning of the handoff overlap area). • the LCD display permanently changes from GOOD to POOR (indicating the end of the coverage area). Press . The handset returns to the idle state. CTPhone 1900 System Planning...

  • Page 49: Ctphone 1900 System Hardware & Software Installation

    CTPhone 1900 System Hardware & Software Installation This chapter explains how to install and configure your CTPhone 1900 system. It covers the following topics: • how to install and cable the hardware components (base stations and CTPhone Controller) of the CTPhone 1900 system (page 3-2) •...

  • Page 50: Hardware Installation

    (for gauge requirements, see Table 3-D on page 3-15) • optional external alarm (see Figure 3-2 on page 3-7 for specifications) Base Station • base station cable (see requirements in Table 3-C on page 3-6) CTPhone 1900 System Hardware & Software Installation...

  • Page 51: Recommended Installation Order

    DOC00101-01 Recommended Installation Order Following is the recommended order for installing your CTPhone 1900 system. Table 3-A. Installation Order Task Instructions Install system cabling. page 3-4 Complete base station installation. page 3-8 Complete physical installation and grounding of the page 3-13 CTPhone Controller.

  • Page 52: Ctphone 1900 System Cabling

    DOC00101-01 CTPhone 1900 System Cabling Figure 3-1 presents an overview of CTPhone 1900 system cabling. The CTPhone Controller has two 25-pair connectors that connect to analog lines and base stations. Punching down two sets at each connector block allows users to have both CTPhone and wired extensions.

  • Page 53: Ctphone Controller

    Tip, ring — station 32 Receive from base station 1 Transmit to base station 1 Tip, ring — external alarm connection Tip, ring — external alarm connection Receive from base station 2 Transmit to base station 2 CTPhone 1900 System Hardware & Software Installation...
  • Page 54 Connect cables to pair 24 (receive) and pair 25 (transmit) on connecting block P1. Run the cables to the second base sta- tion and attach RJ11 connectors to them. See Table 3-C on page 3-6 for cable requirements. CTPhone 1900 System Hardware & Software Installation...

  • Page 55: Optional External Alarm

    CTPhone Controller. Punch down the cable on con- necting block P2 on the MDF. For instructions on connecting transmit and receive cables installed in steps 4 and 5 to base stations, see See Mounting Base Stations on page 3-8. CTPhone 1900 System Hardware & Software Installation...

  • Page 56: Base Station Installation

    Insert anchors into the drilled holes. Then insert #8 screws in the anchors, leaving a gap between the wall and screw head. Mount the base station eyelets on the screws. CTPhone 1900 System Hardware & Software Installation...

  • Page 57: Base Station Input Power

    CTPhone Controller. CTP Systems provides an optional universal 115/230 V, 50/60 Hz power supply with barrel jack connection to the base station [P/N PSY30102, also requires a power cord (P/N CBL30001)]. The specifications for the con- nection are shown in Figure 3-6.

  • Page 58: Base Station Indicators

    2 Tip 1 RX - 2 RJ11 3 No Connection 4 No Connection 5 Ring 2 TX - 1 6 Tip 2 TX - 2 RJ45 Figure 3-7. “Mini” Base Station Wiring Diagram CTPhone 1900 System Hardware & Software Installation...

  • Page 59: Replacing A Base Station

    Procedure Determine the location of the second base station. Complete the necessary cabling for the base station. See CTPhone 1900 System Cabling on page 3-4. Install the base station. See Base Station Installation on page 3-8. CTPhone 1900 System Hardware & Software Installation...
  • Page 60 If your current system software doesn’t support two base sta- tions, copy the new CTPhone software to the personal com- puter and perform a software upgrade, as described on page 3-22 and page 3-23. CTPhone 1900 System Hardware & Software Installation...

  • Page 61: Ctphone Controller Installation

    To prevent accidental removal of the power cord connected to J1 on the CTPhone Controller, the power cord should be attached by ty-rap to the power strain relief above the ground screw on the CTPhone Controller (see Figure 3-3 on page 3-7). CTPhone 1900 System Hardware & Software Installation...

  • Page 62: Grounding Requirements

    3-14 DOC00101-01 AC Power CTP Systems supplies an optional power supply that has universal input (110/220V AC), operates at 50–60 Hz, and provides 48V DC. The power supply includes a cable with barrel jack connection to the CTPhone Con- troller and 110V AC cable.

  • Page 63: Ctphone Controller Indicators

    3-16). Installing an Analog Line Module in the CTPhone Controller Step Procedure Power down the CTPhone Controller. Remove the screws securing the cover of the CTPhone Con- troller case and lift the cover. CTPhone 1900 System Hardware & Software Installation...

  • Page 64: Ctphone Controller Case (Top View)

    Figure 3-11. Gently press the card into the DIN con- nector and standoffs. DIN connector J5 DIN connector J6 25-pair connectors circuits 17–24 circuits 25–32 ALM card plugged into standoffs DIN connector J4 Figure 3-11. ALM Connections on the CTPhone Controller CTPhone 1900 System Hardware & Software Installation...

  • Page 65: Connecting A Personal Computer To A Ctphone Controller

    J2 of the CTPhone Controller. power cord strain relief -48 VDC RJ45 25-pair female connectors input used (admin port) (to analog lines and base stations) Figure 3-13. CTPhone Controller RS-232-C Connection CTPhone 1900 System Hardware & Software Installation...
  • Page 66 Table 3-E. DB9 and DB25 Adapter Pinouts 8 Pin Jack DB9-F DB25-F 1/BLU not connected not connected 2/ORG 3/BLK 4/RED 5/GRN 6/YEL 7/BRN not connected not connected 8/WHT not connected not connected CTPhone 1900 System Hardware & Software Installation...

  • Page 67: Software Installation

    3-19 Software Installation The following sections describe the steps involved in loading CTPhone Manager and CTPhone 1900 system software on a personal computer. Exactly follow the process as described. CTPhone Manager Hardware and Software Requirements The CTPhone Manager, which runs under Microsoft® Windows™, is used to configure CTPhone extensions and CTPhone handset features on the CTPhone Controller.
  • Page 68 If you use a single PC to maintain two systems, beware that the CTPhone Manager only reports general alarms when it is connected to a CTPhone Controller. The CTPhone Controller does store up to 12 critical alarms in a rolling buffer. CTPhone 1900 System Hardware & Software Installation...

  • Page 69: Installing Ctphone Manager On A Personal Computer

    The Setup program copies files to the hard disk and creates a Wireless program group containing the CTPhone Manager software and on-line help on your PC. For information on starting and using the CTPhone Manager see the CTPhone 1900 System Configuration chapter. CTPhone 1900 System Hardware & Software Installation...

  • Page 70: Installing Ctphone Software

    Make sure the PC is connected to a CTPhone Controller. Turn on the PC and start Windows. In the Wireless program group, double-click the Wireless Manager icon. The following CTPhone Manager Setup dialog box appears. CTPhone 1900 System Hardware & Software Installation...

  • Page 71: Performing A Software Upgrade

    In the Wireless Manager tool bar, click on the icon. In the dialog box, select the file you installed in the Wireless \SOFT- WARE subdirectory. Click on OK. Click OK to confirm the software upgrade process. CTPhone 1900 System Hardware & Software Installation...
  • Page 72 Configure each system setting; to simplify the process now, use the recommended settings shown in Table 4-A on page 4-7. If your system has two base stations, make sure to enter TRUE in for the Second BS Service Enabled parameter. CTPhone 1900 System Hardware & Software Installation...

  • Page 73: Software Reloading

    CTPhone Controller, you should try reloading software. (See CTPhone Controller LEDs on page 5-9 if you need more information.) To reload software, follow instructions in Performing a Software Upgrade (First-Time) on page 3-23. CTPhone 1900 System Hardware & Software Installation...

  • Page 74: Software Upgrades

    Software Upgrades Upgrading Base Station or CTPhone 1900 System Software CTP Systems provides upgrade software for the CTPhone Controller and base stations which can be installed using the CTPhone Manager. When- ever you perform an upgrade you should use the latest software upgrade that you have.
  • Page 75 CTPhone 1900 System Configuration This chapter explains how to configure and activate your CTPhone 1900 system. It covers the following topics: • startup of the CTPhone Manager (page 4-2) • guidelines for completing software configuration (page 4-2) • how to initialize a CTPhone handset (page 4-10) •...

  • Page 76: System Configuration

    To start the CTPhone Manager on-line help, click on the icon in the CTPhone Manager tool bar (see Figure 3-14 on page 3-23). To get context-sensitive help on a particular CTPhone Manager screen or dialog box, press function key F1 on your keyboard. CTPhone 1900 System Configuration...

  • Page 77: Configuration Check List

    DOC00101-01 Configuration Check List Following is a list of things you must do to configure a CTPhone 1900 sys- tem. This check list is also in the CTPhone Manager on-line help. Check COM ports Set system date and time Configure system parameters...

  • Page 78: Important Tips For Using Ctphone Manager

    Print the contents of this window Get database information from CTPhone Controller Send database information to CTPhone Controller Open Save Print Send text edit box Figure 4-1. System Settings, User Database, & Feature Table Dialog Box Tool Bar CTPhone 1900 System Configuration...

  • Page 79: Recommended Configuration Method

    Table 4-D on page 4-10 for an explanation of handset ID. Note Even though the table shows all 32 lines, you should only configure as many extensions as your CTPhone Controller will support (8, 16, 24, or 32). CTPhone 1900 System Configuration...

  • Page 80: Ctphone Handset Features - Feature Table

    General Guidelines for Configuring Event Sequences • Consider the order in which commands and text displays should occur during the execution of a telephone feature. • The Terminate Call command can only be used as the last event in a sequence. CTPhone 1900 System Configuration...
  • Page 81 Parameter Description mended Range Setting Setting System ID ID for this CTPhone 1900 system. n.a. ID shown Handsets must be programmed with on Control- this ID to operate in this system. The ID ler label for your system is written on a label on the CTPhone Controller.
  • Page 82 P2, pair 5 P2, pair 6 P2, pair 7 P2, pair 8 P2, pair 9 P2, pair 10 P2, pair 11 P2, pair 12 P2, pair 13 P2, pair 14 P2, pair 15 P2, pair 16 CTPhone 1900 System Configuration...
  • Page 83 Table 4-C. CTPhone Handset Feature Data – CTPhone Manager Feature Table Events 1–20 Sequence (Use commands or text displays listed below.) FLSH FNC 1 FNC 2 (call back) FNC 3 (transfer) FNC 4 (conference) FNC 5 FNC 6 FNC 7 (mail) FNC 8 (call wait)

  • Page 84: Ctphone Handset Initialization

    Note You should back up configuration files on the CTPhone Controller after completing step 2 by using the Get function (see Figure 4-1). Table 4-D explains the IDs configured in a CTPhone 1900 system. Figure 4-2 illustrates the relationship between these IDs.

  • Page 85: Storing Ids In The Ctphone Handset

    SYSTEM CONFIG. appears in the display. Press SID #0 appears in the display. Enter the system ID for a CTPhone 1900 system in which you want the handset to operate. If you make a mistake, press to erase the last digit.

  • Page 86: Providing Fcn Key Feature Access Information To Users

    FLSH party Voice Mail Idle CALL Pickup Steps required before dialing the FCN key are in regular type face. CTPhone Handset User Instructions Operating instructions for the CTPhone handset are in the CTPhone Handset User Guide. CTPhone 1900 System Configuration...
  • Page 87 DOC00101-01 4-13 CTPhone 1900 System Configuration...

  • Page 89: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting This chapter covers diagnostic and troubleshooting information for the CTPhone 1900 system. Troubleshooting on page 5-2 covers troubleshooting procedures. • General Information on page 5-9 covers information and operation of • the system that may be useful to you while troubleshooting the system.

  • Page 90: Troubleshooting

    DOC00101-01 Troubleshooting General System Troubleshooting When troubleshooting problems, here is a general list of information sources and things to check: • handset and battery symptoms and handset displays • base station and CTPhone Controller LEDs • alarms reported in the CTPhone Manager •...
  • Page 91 DOC00101-01 Polarity Check that transmit and receive pairs are consistent between the CTPhone Controller and base stations throughout the system. Sometimes switching pairs at the base station will solve a problem quickly. Continuity You can use an installer’s test set at individual MDF/IDF locations to check analog line continuity throughout a system.
  • Page 92 DOC00101-01 Checking CTPhone Controller-Base Station Cable Distance Step Procedure Make sure all wiring between the CTPhone Controller, MDF/ IDFs, and base stations is complete. In addition, make sure primary protectors are installed, if they are required. (For information on primary protection requirements for UL1459 compliance in the United States, see Appendix A;...
  • Page 93 DOC00101-01 Checking CTPhone Controller-Base Station Cable Distance Based on which pins returned a valid reading in step 8, check readings between the following pairs: Valid reading pins 24/50 – measure pins 25/49 Valid reading pins 24/25 – measure pins 49/50 The readings between the sets of pins you measure should be similar.

  • Page 94: Ctphone Handset Problems

    DOC00101-01 CTPhone Handset Problems Called party can hear you but cannot be heard Conversation broken up Handoff clicks occur during conversation The handset signal strength is inadequate. Try moving closer to a base station. If the problem is reported by many individuals, try moving the base station to a location that provides better coverage.
  • Page 95 DOC00101-01 were associated with the wrong analog line when the first phone call was made. The alarm reports the handset ID. To fix this problem, you will need to locate both handsets and correct the databases using the following instructions: Get the User database to determine which handsets are involved.

  • Page 96: Battery Problems

    DOC00101-01 NO SERVICE! message You pressed CALL on a handset that is not locked, due to being out of range or all eight channels of the base station are being used for other calls (or all four channels of the “Mini” base station are in use). Try powering off and powering on the handset or try moving to another location closer to a system base station.

  • Page 97: General Information

    DOC00101-01 General Information This section covers information and operation of the system that you will need to refer to when troubleshooting the CTPhone 1900 system. CTPhone Controller LEDs Boot Sequence After power is applied to the CTPhone Controller, all LEDs except for POWER, RLOS1, and RLOS2 go through the changes described below.
  • Page 98 5-10 DOC00101-01 Table 5-B. CTPhone Controller LEDs During Boot Up and Normal Operation LED #/Label Color Meaning When Lit POWER Green CTPhone Controller power is on. 9 MASTER Yellow This LED should always be lit. Green Boot Up: The test(s) to check integrity of the con- 8 BUSY1 nection to base station 1 failed.

  • Page 99: Ctphone Controller Critical Alarm Relay

    DOC00101-01 5-11 CTPhone Controller Critical Alarm Relay When a critical alarm is detected, a relay on the CTPhone Controller is triggered and LED S3 flashes. The relay activates an external alarm, if one is installed (see installation instructions and specifications in Figure 3-2 on page 3-7).
  • Page 100 5-12 DOC00101-01 Base Station LEDs During Power On/Reset The Table 5-C explains how to interpret base station LED readings that occur during power on or reset. The LEDs must be read in combination to understand their meaning. The footnotes to the table contain troubleshoot- ing suggestions.
  • Page 101 Test base station transmit/receive cables by replacing the base station with a functional one. If persistent, make sure the CTPhone 1900 system has been activated or check CTPhone Controller configuration. Also try resetting the CTPhone Controller from the CTPhone Manager.

  • Page 102: Ctphone Handset Functions

    5-14 DOC00101-01 CTPhone Handset Functions Bit Error Rate (BER) Testing After activating your system, you can use a CTPhone handset to perform Bit Error Rate (BER) testing. During a BER test, the handset displays results that help you determine the quality of coverage of the base station the handset is locked onto.

  • Page 103: Handset Operation/Functions Under Password Protection

    Handset Operation/Functions Under Password Protection Table 5-F lists functions in the handset that are accessed by password. Note that some functions are for use by CTP Systems only. Table 5-F. Handset Password Protected Functions Function What it Does Bulker DU CTP Systems use only.
  • Page 104 5-16 DOC00101-01 Table 5-F. Handset Password Protected Functions (cont.) Function What it Does Bulker call CTP Systems use only. Bulker end CTP Systems use only. Reset to factory Restores the handset to factory default settings. All defaults changes made via the handset menu are removed.

  • Page 105: Ctphone Handset Charger

    DOC00101-01 5-17 Handoff by Recall After entering the password and seeing BULKER DU in the display: Press until HAND OFF BY RCL appears in the display. Press until the option you want, HAND OFF RCL ON or HAND OFF RCL OFF, appears in the display. Press to return to idle mode or press to go the next pass-...

  • Page 106: Handset Charger Leds

    5-18 DOC00101-01 If you place a fully charged battery in the charger, it will detect the charged condition and cancel rapid charging. The LED changes to amber, red, and then green. Important Note Do not use a battery before it has completed the rapid charge cycle, even if the handset battery icon reports full strength.
  • Page 107 DOC00101-01 5-19 Replacing a Defective Handset Step Procedure In the Wireless Manager tool bar, click In the Configure Window menu bar, pull down the Select Database menu. Click User Database. From the User Database toolbar, click Get. The current CTPhone Controller information displays.

  • Page 109: Ctphone 1900 System Specifications

    CTPhone 1900 System Specifications System Specifications Operating frequency band: 1920–1930 mHz sub-band FCC 15.323 Isochronous device Maximum base stations: Maximum number of cells Maximum users per system: 1535 Maximum channels per base station: Maximum handsets/system: 1535 Maximum simultaneous calls/system: Typical indoor base station to handset distance:30-70 meters (98-230 feet)

  • Page 110: Ctphone Controller Specifications

    Standard Light Gray (RAL 7035) Input power: -48 V DC line power (from Controller) +5.2 V DC local power Operating temperature: 0° to 40° C Storage temperature: -10° to 70° C Peak transmission power: 80 milliwatts CTPhone 1900 System Specifications...

  • Page 111: Base Station Power Supply (Local Power Option Only)

    Cable: IEC 320, American three-prong Input power: 115/230 V AC 0.6/0.3 A 50/60 Hz Output power: 5.2 V DC@ 2.5 A Max 20 W Operating temperature: 10° to 40° C Storage temperature: 0° to 50° C CTPhone 1900 System Specifications...
  • Page 112 Outdoor Base Station Enclosure Size (L x W x D) 118.11 “ x 96.46 “ x 55.12 “ (300 cm x 245 cm x 140 cm) Temperature Range -40° to 176° F (-40° to 80° C) CTPhone 1900 System Specifications...

  • Page 113: Handset Specifications

    Peak transmission power: 80 milliwatts Average transmission power: 5 milliwatts π/4 differential (QPSK) Modulation technique: Antennas: 1 internal Antenna gain: 3 dBi maximum, 2 dBi typical Ringer: Variable ring types: Variable ring volumes: 3, plus mute (no ring) CTPhone 1900 System Specifications...

  • Page 114: Handset Battery

    Programmable pause, programmable wait, available numbers display Programmable features: Ring type, ring volume, keypad beeper, auto-answer operation, display contrast, time format, idle message, CTPhone 1900 system access Other features: Internal antenna, multi-system use (up to 8), microphone mute, ringer mute, call volume...

  • Page 115: Handset Charger Specifications

    120 V/60 Hz in transformer): 230 V/50 Hz Output voltage: 9V 1A DC -15 + 10% output Rapid charging current: 600 mA Rapid charging time: 2 hours maximum System Administration System Administration: CTPhone Manager (Windows™-based software program) CTPhone 1900 System Specifications...
  • Page 116 CTPhone Controller LEDs Handset charger LEDs (fast charge, slow charge, discharge) CTPhone handset signal strength indicator Statistics: Base station busy, all-channels-busy, and over- flow peg counts Base station busy and all-channels-busy usage Security: System registration of handsets CTPhone 1900 System Specifications...
  • Page 117 DOC00101-01 CTPhone 1900 System Specifications...

  • Page 119: Regulatory Information (United States)

    • UTAM FCC Part 68 The CTPhone 1900 UPCS equipment complies with Part 68 of FCC rules. Product labels contain, among other information, the FCC registration number. You must provide this information to the telephone company if they request it.
  • Page 120 Part 68 compliant. If the CTPhone 1900 UPCS equipment causes harm to the telephone net- work, the telephone company will notify you in advance. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible.

  • Page 121: Fcc Part 15

    Figure A-1. Primary and Secondary Protectors When using 66-50 connecting blocks for your MDF, CTP Systems recom- mends protector ITW Linx SCP-9 for secondary protection and out-of- building primary protection (see Figure A-1). Protector SCP-9 provides overvoltage protection of 600 VAC/DC and overcurrent protection of 350mA.
  • Page 122 DOC00101-01 block-mounted protector that provides both primary and secondary protec- tion for out-of-building circuits. MDF/IDF Double punch down on system side pair 1 To OPS Analog Line Unit Office 25-pair cable Telephone System pair 16 To ONS Analog Line Unit 25-pair cable WFC/P1 pair 1...

  • Page 123: Utam Requirements

    DOC00101-01 UTAM Requirements The CTPhone 1900 system is also designed to operate under FCC Part 15 rules for Unlicensed Personal Communications Service (U-PCS) equip- ment in the 1920–1930MHz band. Because microwave services are cur- rently also offered in this band, the FCC has designated UTAM, Inc. to...
  • Page 125 Index Numerics illustrated 1-22 recommended charging method 5-8 25-pair cable and connector requirements 3-2 specifications 6-8 talk time 1-22 type 1-23 activating CTPhone systems 4-10 battery strength icon 1-21 alarm monitoring 1-19 beep on roam 5-17 ALM. see Analog Line Module BER test.
  • Page 126 DOC00101-01 coverage, base station 1-17 Get command 4-5 critical alarm relay 3-7 5-12 hardware and software requirements 3-17 in multiple system environments 3-17 CTPhone Controller Analog Line Modules 3-13 on-line help 4-2 bootup messages 3-21 overwriting configuration information 4-5 cable connections 3-5 password 3-19 –...
  • Page 127 5-7 charger 6-9 storing in CTPhone Controller 4-12 installation order 3-3 equipment installing check list 3-2 Analog Line Modules in CTPhone Controller 3-13 CTP Systems- provided 3-2 – base stations 3-8 3-10 customer provided 3-2 – CTPhone Controller 3-11 3-13...
  • Page 128 DOC00101-01 mounting brackets base station 3-8 receive pairs 3-5 CTPhone Controller 3-11 – regulatory information 1-15 multiple system reloading software 3-21 access 1-22 reset – configuration 2-3 base station 5-6 multi-story environments 2-9 CTPhone Controller 1-13 3-22 mute, ringer 1-21 system 5-5 reset button, CTPhone Controller 1-13 reset to factory defaults 5-18...
  • Page 129 DOC00101-01 system ID 4-7 4-11 4-12 system parameters Base Station 1 ID 4-7 Base Station 2 ID 4-7 Dial Tone Delay 4-7 DTMF Cycle Duration 4-7 DTMF Off duration 4-7 FT Inter-Event Pause 4-7 FT Pause Duration 4-7 Hook Flash Duration 4-7 Second BS Service Enabled 4-7 Stop Ringing Time 4-7 System ID 4-7...
  • Page 132 Printed in USA...

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