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Troubleshooting
Summary of Contents for InstantWave NWH1022
- Page 1 CardBus Enhanced Wireless Network Adapter OEM’s manual Version A1 NWH1022 National Datacomm Corporation Fl., No. 24-2, Industry East Road IV Science-based Industrial Park Hsinchu, Taiwan, R.O.C. Technical Support E-mail: techsupt@ndc.com.tw NDC World Wide Web http://www.ndclan.com.tw/...
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Page 2: Fcc Warning
TRADEMARKS NDC and InstantWave are trademarks of National Datacomm Corporation. All other names mentioned in this document are trademarks/registered trademarks of their respective owners. NDC provides this document “as is,” without warranty of any kind, either expressed nor implied, including, but not limited to, the particular purpose for which it is intended. NDC may make improvements and/or changes in this manual or in the product(s) and/or the program(s) described in this manual at any time. -
Page 3: Packing List
One InstantWave NWH1022 CardBus enhanced wireless network adapter with integrated antenna • Four floppy disks – one containing drivers, two containing the InstantWave HighRate Utility for the NWH1022, and one containing this user’s guide in PDF format CardBus Enhanced Wireless Network Adapter iii... -
Page 4: Table Of Contents
NSTALLATION IN INDOWS Uninstalling the Driver from Windows 2000 ..........11 XP ................. 11 NSTALLATION IN INDOWS Uninstalling the Driver from Windows XP............. 11 THE INSTANTWAVE HIGHRATE UTILITY..........13 ..............13 TILITY NSTALLATION ................14 SING THE TILITY Adapter Properties ..................17 Site Survey (Infrastructure Mode Only) ............ - Page 5 NDC LIMITED WARRANTY................32 SPECIFICATIONS ....................34 APPENDIX ......................36 INDEX........................37 CardBus Enhanced Wireless Network Adapter v...
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Page 6: List Of Figures
List of Figures 1. A ................2 IGURE ETWORK 2. A ............2 IGURE NFRASTRUCTURE ETWORK 3. R ............3 IGURE OAMING IN THE OMAIN 4. A -1............5 IGURE ARDWARE IZARD 5. A -2............6 IGURE ARDWARE IZARD 6. A -3............ -
Page 7: Introduction
NWH1022 CardBus enhanced wireless network adapter, and also explains how to install and use the InstantWave utility program. Your InstantWave wireless network adapter is part of a family of easy-to-use, high- performance wireless communication products. This family of products includes: •... -
Page 8: Terminology Used In This Guide
Terminology Used in this Guide Ad Hoc Network An ad hoc network is formed by a number of wireless stations (without an access point) communicating via radio waves. For the users, the shared resources on the wireless network appear exactly as they would on a regular wired network. The wireless operation of the network is totally transparent. -
Page 9: Figure 3. Roaming In The Figure 4. Add New Hardware
The convenience of a mobile PC is the ability to move freely. The concept is similar to that of a cellular phone moving from one base station to another. InstantWave offers built-in high-performance seamless roaming capabilities. CardBus Enhanced Wireless Network Adapter 3... -
Page 10: Adapter Installation
Adapter Installation The adapter fits into a Type II or Type III CardBus slot, also known as a PCMCIA or PC Card slot. The antenna is encased in a plastic case, in line with the main body of the adapter, such that it extends outside the slot when the adapter is inserted. -
Page 11: Driver Installation/Uninstallation
Driver Installation/Uninstallation For Windows 98 see the following section, for Windows Me go to page 8, for Windows 2000 go to page 10, and for Windows XP go to page 11. Note that if networking components have not yet been installed in the operating system, you may be asked to insert the Windows installation CD-ROM during installation of the driver. -
Page 12: Figure 5. Add New Hardware
Figure 5. Add New Hardware Wizard-2 step4. Choose Search for the best driver for your device (Figure 5). Click Next to open the following window (Figure 6). Figure 6. Add New Hardware Wizard-3 step5. Insert the driver disk. Check Floppy disk drives, check Specify a location, and enter a:\win98 (assuming the floppy drive is A). -
Page 13: Uninstalling The Driver From Windows 98
Figure 7. Add New Hardware Wizard-4 step6. The Add New Hardware Wizard will indicate that Windows 98 found the driver (Figure 7). Click Next and follow the on-screen instructions to complete the installation. Uninstalling the Driver from Windows 98 To completely remove the adapter and driver from your system you will need to physically remove the adapter (with the system powered off). -
Page 14: Installation In Windows Me
Installation in Windows Me Complete the following procedure to install the driver in Windows Me: step1. Turn on the power and start Windows Me. step2. Windows Me will detect the adapter. The Add New Hardware Wizard will open (Figure 8). Figure 8. -
Page 15: Figure 9. Add New Hardware
Figure 9. Add New Hardware Wizard-2 step4. Check Search for the best driver for your device and check Specify a location. Assuming the floppy drive is drive A, type a:\win98 (the driver is the same as that for Windows 98). step5. -
Page 16: Uninstalling The Driver From Windows Me
step6. Click Next. The Add New Hardware Wizard will complete the installation. step7. Click Finish and follow the on-screen instructions to complete the installation. Uninstalling the Driver from Windows Me To completely remove the adapter and driver from your system you will need to physically remove the adapter (with the system powered off). -
Page 17: Uninstalling The Driver From Windows 2000
Uninstalling the Driver from Windows 2000 To completely remove the adapter and driver from your system you will need to uninstall the device driver first: step1. Click Start/Settings/Control Panel. Double-click the System icon, then select the Hardware tab and click Device Manager. step2. - Page 18 step1. Click Start/Settings/Control Panel. Double-click the System icon, then select the Hardware tab and click Device Manager. step2. Highlight the entry TI ACX100 WLAN Adapter in the Network Adapters section. step3. Click the right mouse button and select Uninstall. step4. Click OK to confirm the device removal.
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Page 19: The Instantwave Highrate Utility
HighRate Utility Installation step1. Insert InstantWave Utility disk 1 in the floppy disk drive and click Start/Run. Type a:\setup.exe (where the floppy disk drive is A). step2. A Welcome screen will appear. After reading the installation description, click Next to advance to the Choose Destination Location dialog box (Figure 11). -
Page 20: Using The Highrate Utility
Click OK to complete the installation. Using the HighRate Utility The InstantWave HighRate Utility toolbar appears in the top right corner of the screen whenever the computer is started up with the adapter inserted. You can also display the toolbar as follows: step1. -
Page 21: Figure 13. Toolbar
Station Traffic Monitor • Site Survey step5. Right-click the InstantWave toolbar’s title bar. Four functions are available: #" Move is used to move the toolbar to a suitable screen position. #" Close is used to close the toolbar. #" Preferences allows you to customize utility settings. -
Page 22: Figure 14. Preferences
Figure 14. Preferences #" Launch InstantWave Utility on startup automatically starts the utility at each system boot. #" Show Icon on the Taskbar displays an icon on the taskbar (Figure 15). Figure 15. Lamp Icon The color of the icon indicates the wireless adapter’s current status:... -
Page 23: Adapter Properties
Preferences, and Help. Adapter Properties Click the Adapter Properties icon on the InstantWave utility toolbar to open the Adapter Properties window (Figure 16). Adapter Properties allows the user to view the adapter properties, and to change the wireless configuration of the InstantWave station. - Page 24 Configuration Configuration (Figure 16) displays, and allows you to modify, some important parameters of the InstantWave adapter. All parameter changes are saved and are referred to by the InstantWave driver when the system boots. • Network Mode – The IEEE 802.11 and IEEE 802.11b wireless specifications allow for two types of network, infrastructure and ad hoc.
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Page 25: Figure 17. Adapter Properties
Advanced Information Click the Advanced Information tab to view read-only information that may be useful in troubleshooting (Figure 17). Figure 17. Adapter Properties/Advanced Information The window is divided into three sections as described below: • Type and Version – This section shows the driver and firmware version numbers and the kind of chipset in the adapter. -
Page 26: Figure 18. Adapter Properties
Link Info Click the Link Info tab to view wireless connection properties (Figure 18). Figure 18. Adapter Properties/Link Info • State – State shows whether the client is connected to an AP or not. If connected, it also shows the BSSID (Basic Service Set ID) address of the AP. This is also the AP’s MAC address. - Page 27 using and change to the same channel automatically. In ad hoc network node, the channel number must be set manually on each client that wishes to connect. • Current Tx Rate – Shows the current wireless transmission rate. • Signal Strength – Displays the signal strength level. •...
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Page 28: Figure 19. Adapter Properties
Figure 19. Adapter Properties/Encryption • WEP – WEP stands for Wired Equivalent Privacy and is an encryption scheme that provides secure wireless data communications. WEP uses a 40-, 128-, or 256-bit key to control network access. In order to decode transmissions, each wireless client on the network must use exactly the same key. - Page 29 • WEP Key Generation – There are two ways to create a WEP key: The first is by entering text in the Passphrase field and then clicking Generate. For 40-bit WEP, four WEP keys will be generated – Key 1, Key 2, Key 3, and Key 4.
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Page 30: Figure 20. Troubleshooting
Troubleshooting Should a problem be encountered that cannot be resolved using the ‘Troubleshooting’ section of this manual, click the Troubleshooting tab (Figure 20). Figure 20. Troubleshooting A diagnosis program will run and display a diagnostic message. Follow the on- screen instructions to send the message, together with a description of the symptoms, to NDC’s technical support via e-mail. -
Page 31: Site Survey (Infrastructure Mode Only)
Site Survey (Infrastructure Mode Only) Site Survey scans for all existing APs and displays the domain name (SSID), BSSID (MAC ID), channel number, signal strength, network mode, WEP status, and estimated distance. It also gives users the option of selecting a particular access point to associate with (and thus “join”... -
Page 32: Signal Quality Indicator
The tool shows the amount of data transmitted/received from/to this station. This information is useful when diagnosing networking throughput problems. Uninstalling the InstantWave Utility Should you wish to uninstall the utility, click Start/Programs/InstantWave/ HighRate utility/Uninstall HighRate Utility Or carry out the following steps: step1. -
Page 33: Driver/Utility Upgrade Procedure
To upgrade the InstantWave adapter driver or utility, you need to uninstall the current driver or utility first. See the index (last pages in this guide) to find the location of detailed uninstallation instructions for your operating system. -
Page 34: Troubleshooting
Troubleshooting This section provides you with some troubleshooting information should you encounter installation or operation problems with InstantWave products. If your problem still cannot be remedied after going through the Troubleshooting section, check the FAQs at http://www.ndc.com.tw/support/insfaq.htm If you still have a problem, call the reseller from whom you purchased the InstantWave product, or contact NDC technical support for assistance (see Technical Support, page 31). - Page 35 1. Move your wireless PC closer to the access point often interrupted (the (AP) to find a better signal. If the signal is still InstantWave Lamp icon weak, change the angle of the antenna. indicator shows red, or the 2. There may be interference, possibly caused by a link quality indicator microwave oven, 2.4-GHz wireless phone, or...
- Page 36 Please be patient X20. There was no and wait 3 to 5 minutes for the machine to problem while installing boot. After booting, the NWH1022 will operate the driver or utility, but normally. when I reboot the notebook it seems hung/frozen.
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Page 37: Technical Support
Technical Support Support from Your Network Supplier If assistance is required, call your supplier for help. Have the following information ready before you make the call. LED status. A list of the product hardware (including revision levels), and a brief description of the network structure. -
Page 38: Ndc Limited Warranty
NDC Limited Warranty Hardware NDC warrants its products to be free of defects in workmanship and materials, under normal use and service, for a period of 12 months from the date of purchase from NDC or its Authorized Reseller, and for the period of time specified in the documentation supplied with each product. -
Page 39: Limitation Of Liability
!" Your name/address/email address/telephone/fax Inform the distributor or retailer. Ship the product back to the distributor/retailer with prepaid freight. The purchaser must pay the shipping fee from the distributor/retailer to NDC. Any package sent C.O.D. (Cash On Delivery) will be refused. Charges: Usually RMA (Returned Material Authorization) items will be returned to the purchaser via airmail, prepaid by NDC. -
Page 40: Specifications
Specifications General Regulatory FCC Part 15 Class B. (US) Compliance CE: ETS 300 328 and ETS 300 826 TELEC: ARIB STD-T66 Computer Slot Type PCMCIA Type II or Type III Standards IEEE 802.11b, Wi-Fi compliant Operating Systems Microsoft Windows 98/Me/2000/XP Supported Data Rate 22/11/5.5/2/1 Mbps, with auto fallback... - Page 41 Wireless Emission Type Direct Sequence Spread Spectrum RF Frequency Range 2471 to 2497 MHz – Japan Band 2400 to 2483.5 MHz – North America, Europe, and Extended Japan Band 2445 to 2475 MHz – Spain 2446.5 to 2483.5 MHz – France Transmitter RF Output Power: 15 dBm (typical) Data Modulation Type: BPSK (1 Mbps), QPSK (2/5.5/11...
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Page 42: Appendix
Appendix This appendix lists the channels supported by the world’s regulatory domains. The channel numbers, channel center frequencies, and regulatory domains are shown in the table. Channel Center FCC/ ETSI Spain France Japan Number Frequency Canada (MHz) 2412 2417 2422 2427 2432 2437... -
Page 43: Index
Index Access Point ..1, 2, 18, 21, 25, 29 Join ..........25 Activity LED ........4 Ad Hoc Network ......2 Launch Utility on Startup ..... 16 Adapter Bus type......19 LEDs..........4 Adapter Properties......17 Link Info ........20 Adapter Status ...... - Page 44 Technical Support ......31 from Windows XP ....11 Toolbar ......... 14 the InstantWave Utility..... 26 Traffic Monitor......26 Upgrades........27 Transmission Rate ......18 Using the Utility Program..... 14 Troubleshooting ......28 Type and Version ......19 Warranty ........32 WEP..........