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VIAAS Bullet User Manual

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VIAAS
User Guide
If extra support is needed please call VIAAS Technical Support
at 408.342.5570, or email support@viaas.com
Copyright 2017 VIAAS, Inc. • 475-B Vandell Way, Campbell, CA, 95008 • +1.408.342.5570 • viaas.com

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Summary of Contents for VIAAS Bullet

  • Page 1 VIAAS User Guide If extra support is needed please call VIAAS Technical Support at 408.342.5570, or email support@viaas.com Copyright 2017 VIAAS, Inc. • 475-B Vandell Way, Campbell, CA, 95008 • +1.408.342.5570 • viaas.com...

  • Page 2: Table Of Contents

    1.3.3 Bullet Camera Installation in an Outdoor Enclosure ....... . .

  • Page 3: Overview

    VIAAS is a cloud-connected, cloud-managed surveillance solution providing professional-grade features through a modern web browser or mobile device. VIAAS maintains your privacy. Everything recorded on the camera is fully encrypted and remains encrypted at all times – on the microSD card, on the Internet, and in cloud storage.

  • Page 4: Release Notes

    Single Level of Groups There is no longer any "nesting" of groups. Security and Mobile Access. Improvements to security and mobile access. VIAAS, please note the following: If you are transitioning from a previous version of Each user in your account currently has custom permissions.

  • Page 5: What's New In Viaas

    Be sure to read Understanding Locations, Groups, and Roles for information on these new features. Note that while these additions are useful for all VIAAS installations, they are most helpful for organizations with multiple cameras in multiple geographic locations. Copyright 2017 VIAAS, Inc.

  • Page 6: Getting Started

    Bullet Camera Installation in a Heated Outdoor Enclosure Registering for the First Time The first time you log into VIAAS, you must provide the following information to complete your registration: Serial number of the device, located on a sticker on the back of the device...

  • Page 7: Recommendations

    Add cameras to the system. Define new locations if needed, otherwise, assign cameras to existing locations. (Refer to How to Manage Cameras Define roles. (Refer to How to Manage Users and Roles Add users to the roles. (Refer to How to Manage Users and Roles Copyright 2017 VIAAS, Inc.

  • Page 8: Viaas Camera Installation Tips

    VIAAS. You should have already let them load the latest firmware before reaching the installation site, as described above. If your camera is not connecting to VIAAS, you might want to connect a laptop to the same cable that the camera is connected to and see if the laptop can access the Internet.
  • Page 9 Installing an IR Illuminator If you are installing an IR illuminator ring on the VIAAS Bullet camera, remove the sticker covering the contacts at the front of the camera. Find the contact pads in the camera, and then look where the spring pins in the IR ring will contact the pads. Line the pins up over the pads and snap the ring in place.
  • Page 10 The VIAAS Bullet camera is not weatherproof. To install them outdoors, you will need housings. Contact VIAAS Sales for assistance in purchasing outdoor housings. For particularly cold or hot climates, VIAAS Sales can suggest housings with heaters and fans. Most of the housings come with a ¼-20 screw with a low profile head for attaching the camera to the sled. Be sure to use that screw; any other screw could prevent the sled from seating in the track.
  • Page 11 VIAAS Bullet and Dome Cameras For VIAAS Bullet and Dome cameras, motion detection is set using Regions of Interest. On the Settings page of the web interface, scroll down to the Zone Editor section. Click Create Zones to open a tool to draw boxes around "Regions of Interest" where motion should be detected, and other motion in the image can be ignored.
  • Page 12 Wi-Fi settings and you will have to connect the camera to a wired Internet connection for a couple of minutes until the settings are saved. Contacting Technical Support For assistance, contact VIAAS Technical Support. Call 408-342-5570 between 8:30am-5:30pm Pacific time Email support@viaas.com...

  • Page 13: Viaas Bandwidth Calculator

    VIAAS Bandwidth Calculator Use the VIAAS Bandwidth Calculator for quick minimum bandwidth calculations. VIAAS Bandwidth Click to download the Calculator. VIAAS Camera Installation Tips Refer to for information on bandwidth requirements. Copyright 2017 VIAAS, Inc.

  • Page 14: Camera Framing

    Low Light If you want very good performance at night with very low light, use an IR illuminator. They are inexpensive and very effective. VIAAS works well in Night Mode on its own, down to about 1 lux, and has usable images down to 0.1 lux. Almost any "legal" indoor workplace lighting including emergency lighting will work well.

  • Page 15: Camera Mounting

    Keep going until it is tight. Now make sure the camera can tilt (align the slot with direction of the camera). Tilt the camera to about the right angle, and tighten up the set knob. Plug in your Power-Over-Ethernet and you are done. Copyright 2017 VIAAS, Inc.

  • Page 16: Bullet Camera Installation In An Outdoor Enclosure

    Bullet Camera Installation in an Outdoor Enclosure This document explains how to install a Bullet Camera into an outdoor enclosure. Step 1: Install the Wi-Fi Antenna (Optional) If you will be installing a Wi-Fi antenna, complete the steps in this section.
  • Page 17 If the cable gland is too large for your cable, you can wrap a section of the cable in electrical tape to increase its girth. Install the cable gland or flexible conduit fitting in the camera enclosure, using the provided hole at the rear of the enclosure. Route the cable into the enclosure through the cable gland. Copyright 2017 VIAAS, Inc.
  • Page 18 In the original camera packaging, locate one of the white metallic spacers. Mount the camera to the holder as shown, using the ¼"-20 screw that came in the parts bag and the white metallic spacer from the original camera packaging. Copyright 2017 VIAAS, Inc.
  • Page 19 Connect the Ethernet cable to the camera. If you are using Wi-Fi, connect the RP-SMA extension cable to the camera. Mount the enclosure in a suitable location. Step 4: Assemble the Mount To assemble the mount: Copyright 2017 VIAAS, Inc.
  • Page 20 Disassemble the highlighted section of the arm mount. Remove the base from the bottom of the case. Attach both bases together using the supplied screws, then install it back to the arm mount. Copyright 2017 VIAAS, Inc.
  • Page 21 4. Install the full arm on the camera case, and adjust the angles as needed. This figure shows a completed arm mount installation. The unit is now ready to be installed in the location you have chosen. Copyright 2017 VIAAS, Inc.

  • Page 22: Bullet Camera Installation In A Heated Outdoor Enclosure

    Bullet Camera Installation in a Heated Outdoor Enclosure This document explains how to install a Bullet Camera into an outdoor enclosure with environmental controls. It does not cover the physical mounting of the enclosure mount or running the conduit. Much of the installation work is best done on the ground. You can complete most of the steps in this article before you get to the installation site.
  • Page 23 Step 1: Remove the Enclosure Lid To remove the top, remove the two highlighted screws. Copyright 2017 VIAAS, Inc.
  • Page 24 Strip 3/16” of the insulation from the heater unit power cable and attach it to the control PCB, as shown below. Once the cables are secured, install PCB board back in place and feed the cable through the provided hole in the middle. Copyright 2017 VIAAS, Inc.
  • Page 25 Once you know where to position the camera, tighten the screw, remove the lens cover, then click the camera and its mount into the enclosure. Step 6: Secure Camera Mount and Control PCB Secure the camera mount and control PCB, as shown here. Copyright 2017 VIAAS, Inc.
  • Page 26 Terminate Ethernet cable with an RJ-45, and connect that to the camera. Pass the stripped cable through either one of the conduits located on the back side of the camera. Step 8: Mount Assembly Supplied Mount Accessory Items Copyright 2017 VIAAS, Inc.
  • Page 27 Turn the enclosure over. Align the holes on the underside of the enclosure with the holes in the spacer, as shown below. Continue feeding the control PCB power cable all the way through the arm mount. Secure the arm in place, using the provided screws and hex key, as shown below. Copyright 2017 VIAAS, Inc.
  • Page 28 The completed mount should look like this: Copyright 2017 VIAAS, Inc.
  • Page 29 Step 9: Wi-Fi Antenna Installation (Optional - Wi-Fi only) Note: This section is optional. Use only when installing a Wi-Fi antenna. Open the enclosure. Drill a 1/4" hole on either side of the enclosure. Remove all burrs and cuttings. Copyright 2017 VIAAS, Inc.
  • Page 30 Using the supplied lock washer and nut, install the RP-SMA extension cable into this hole. Connect the RP-SMA cable to the camera and connect the Ethernet cable to the camera, as shown below. Copyright 2017 VIAAS, Inc.
  • Page 31 If you removed the enclosure lid earlier, replace it now. Part II: AT THE INSTALLATION SITE Connecting the Power Adaptor The power adapter for the heater is not outdoor rated. It must be installed in a protected location. Copyright 2017 VIAAS, Inc.
  • Page 32 Short of heating or cooling the assembly, the installer can check at least to assure that 24 VAC is present at the screws on the terminal block where the power connects to the control PCB. The unit is now ready to be installed in the location you have chosen. Copyright 2017 VIAAS, Inc.

  • Page 33: Understanding Locations, Groups, And Roles

    Understanding Locations, Groups, and Roles Before you begin working with VIAAS, it is helpful to understand how cameras and users are organized and managed. Read the following articles to familiarize yourself with the Locations, Groups, and Roles. Understanding Locations Understanding Permissions and Roles Understanding Camera Groups Copyright 2017 VIAAS, Inc.

  • Page 34: Understanding Locations

    Using the location, Superusers can control permissions, notifications, and bandwidth schedules across multiple cameras at once. How you choose to define locations might depend on the size and geography of your organization and how you are using VIAAS. If you have an organization in multiple sites, you might choose to create locations based on geography –...
  • Page 35 Existing VIAAS Users If you were already using VIAAS before the Locations feature was introduced, your cameras will continue to function as they always have. With this release, your cameras are all assigned to a default location. This will not affect your cameras or anything else in your system. It is your choice if you want to make any adjustments.

  • Page 36: Understanding Permissions And Roles

    Roles are a way of grouping users logically, to streamline the process of assigning permissions. The Superuser role is the only role that is predefined with VIAAS. Users who have the Superuser role can control anything in the system. You can create additional roles that help you manage user permissions in your organization.

  • Page 37: Understanding Camera Groups

    All Cameras is a group which contains all cameras in the system. Roles Roles are used to assign permissions to users for certain cameras. For details, refer to Understanding Permissions and Roles How to Manage Users and Roles Copyright 2017 VIAAS, Inc.

  • Page 38: Administrative Functions

    Help at the bottom of the side panel to access Help, Support, and FAQs. Administrative functions include: How to Manage Cameras How to Manage Locations How to Manage Users and Roles How to Manage Camera Groups Copyright 2017 VIAAS, Inc.

  • Page 39: How To Manage Cameras

    Device Type – Select VIAAS or ONVIF Camera. Device Serial Number – (VIAAS cameras only) Enter the serial number of the new camera, found on a sticker on the camera – on the side for bullet cameras and inside the dome for dome cameras.

  • Page 40: How To Manage Locations

    Bandwidth Management Location-based bandwidth is shared by all VIAAS 2.0 cameras at a single location. Administrators can now assign a block of bandwidth to all of the cameras at a location, allowing the VIAAS system to allocate the bandwidth dynamically to each camera, based on factors like how the duty cycle for each camera might change based on time of day and day of the week.

  • Page 41: How To Manage Users And Roles

    The image below shows how you can select one permission for all cameras within a location (see the blue box around the ATL location and all locations after FAT), or a mix of permissions for cameras within a location (see red box around the BLR location). Copyright 2017 VIAAS, Inc.
  • Page 42 This process is the same as that described above for Users. Click Save to save your changes. Editing Users and Roles Editing a User To edit an existing user: Locate that user in the Users List Copyright 2017 VIAAS, Inc.
  • Page 43 Ensure that there are no users associated with that role. Click Edit Role in the row of the user you want to delete. In the Edit Role dialog, click Delete Role Confirm that you really want to delete the role. Copyright 2017 VIAAS, Inc.

  • Page 44: How To Manage Camera Groups

    Select the cameras you want to include in or remove from the group. Use the filter field to help you find cameras. Click Save Deleting a Camera Group In the camera list in the left panel, click the name of the group. Click Delete Copyright 2017 VIAAS, Inc.

  • Page 45: Camera Functions

    To select a single camera, click the name of the camera with a circle next to it. To deselect a camera, location, or group, click it again. The following figure shows two single cameras selected in the ARB location and the entire ATL location of cameras selected. Copyright 2017 VIAAS, Inc.
  • Page 46 Copyright 2017 VIAAS, Inc.

  • Page 47: Configuration Panel

    After the initial setup, control shared configurations by updating settings for the Location. This step requires the Superuser role. Refer to these articles for camera configuration: How to Configure a Single Camera How to Configure Multiple Cameras Copyright 2017 VIAAS, Inc.

  • Page 48: How To Configure A Single Camera

    Interface Preference – Select your preference for this camera: Use Ethernet, Disable Wifi Use Ethernet, Wifi Backup Use Wifi, Ethernet Backup Configure Wireless – Click Configure Wireless to configure and test wireless settings on the camera. Click Done when you have finished. Copyright 2017 VIAAS, Inc.
  • Page 49 Please be patient when configuring a camera, allowing one to two minutes for a change to take effect. Any change you make first goes to the cloud, then to the camera, which must then adjust to that change. Copyright 2017 VIAAS, Inc.

  • Page 50: How To Configure Multiple Cameras

    – The camera is not connected to the system. It might be powered off or there could be a connectivity issue. Replace Card – The SD card is full or getting full. Make space on the card or replace it. Copyright 2017 VIAAS, Inc.

  • Page 51: Images Panel

    Most motion events also include some preview images, visible if you select all images, as described above. When a motion event includes multiple images, the highlight around the frames has rounded corners to show the first and last images of the Copyright 2017 VIAAS, Inc.
  • Page 52 Using the Player When you play a video using VIAAS, a new browser window appears, running the Player. The Player can be resized and can be moved around on your screen. The system remembers the last size and position, and uses that information the next time you play a video.
  • Page 53 Add Event – Saves the currently playing clip/span as an Event. All video and still images recorded by the camera are stored on VIAAS servers only as long as your service plan covers, typically 30 days. To access an event after that time period, save it as an event so it is not deleted.
  • Page 54 Show/Hide Side Panel Click this icon to show or hide the side panel. If you do not need the navigation functionality, hiding the side panel provides more room to display camera images. Copyright 2017 VIAAS, Inc.

  • Page 55: Now Panel

    Motion Images VIAAS cameras have a motion detection feature that is always active. When motion is detected, the camera begins recording video and displays a motion image. Motion images represent each recorded segment, for example, a person walking through a lobby, or a car entering a parking lot.
  • Page 56 Recent average bandwidth usage for the camera, in kilobits per second (kbps). Under normal conditions, it is less than the currently scheduled bandwidth. A much higher number indicates a full or missing SD card or heavy live streaming use. Copyright 2017 VIAAS, Inc.
  • Page 57 Standard Features on the NOW Panel include: Tool Name Description Image Size Tool Use the slider to make each camera image larger or smaller. The smaller the image, the more images you can fit on a single screen. Copyright 2017 VIAAS, Inc.
  • Page 58 Show/Hide Side Panel Click this icon to show or hide the side panel. If you do not need the navigation functionality, hiding the side panel provides more room to display camera images. Copyright 2017 VIAAS, Inc.

  • Page 59: Timeline Panel

    There are several different ways to move the Playhead, which are useful for different reasons. The complete list is: Using the Playhead Navigator Using the Arrow Keys on the Keyboard Dragging the Timeline Clicking the Calendar Using Play Mode Next/Previous Block in Images Panel Using the Playhead Navigator Copyright 2017 VIAAS, Inc.
  • Page 60 Having short intervals between preview images Selecting several cameras to watch at once Having a slow network connection speed As with dragging the timeline, Play Mode improves due to your browser cache and plays faster on a second pass. Copyright 2017 VIAAS, Inc.
  • Page 61 Time Span from the timeline. Timeline Filmstrip Filmstrip displays a series of images from a camera. Display or hide the Filmstrip by clicking the small triangle next to the camera name on the timeline. Copyright 2017 VIAAS, Inc.
  • Page 62 When this happens, the camera continues to function normally, as long as it has power. If a camera is offline, its status in the NOW Panel displays in orange. VIAAS sends an offline alert to let the administrator know. Cameras might go offline if your local network or Internet connection go down, or if you make changes to your network.

  • Page 63: Saved Events Functions

    Deleting Events To delete a saved event: In the Events Panel, hover over the lower left corner of a saved event to display the Delete Event button. Click Delete Event , then click to confirm the deletion. Copyright 2017 VIAAS, Inc.

  • Page 64: How To Update Personal Information

    Logging Out Automatically Spelect an amount of time before the system automatically logs you out. You may manually log out at any time. Changing Password Specify a new password for your profile. Then re-enter the new password. Copyright 2017 VIAAS, Inc.

  • Page 65: How To Use The Viaas Mobile App

    How to Use the VIAAS Mobile App You can view images from your VIAAS cameras from your mobile device using the VIAAS Mobile App – anytime, anywhere. To use the VIAAS App: Download and install the VIAAS app from the Google Play Store or iTunes App Store.
  • Page 66 Use the play and skip buttons on the playhead to view videos. Click Go Live to see full-motion video streaming from the selected camera. When you have finished with your session, be sure to log out from the default page. Copyright 2017 VIAAS, Inc.

  • Page 67: Troubleshooting

    Refer to Saved Events for more information. I can't see any footage. Since VIAAS cameras typically only record when there is activity, it may be that everything is working fine, but nothing has happened recently. To check this: Select Camera Functions...
  • Page 68 My network is down. Now what? VIAAS cameras are resilient to connection issues. They will automatically recover when your network comes back. If you are using Bandwidth Panel, VIAAS records video during the outage. For a more in-depth discussion, see the answer to the next...
  • Page 69 Once the camera gets an address, it tries to connect outbound to VIAAS (almost as if it was a browser) over ports 733, 443 (the SSL port), and then 80.
  • Page 70 My video and images in the dark are really noisy. What can I do? VIAAS is aggressive about trying to get usable images in all cases. At the extremes of its capabilities, it generate noisy images and video. The only real solution to this is to add more light. Consider using an external IR Illuminator if you are monitoring a limited area. It is extremely effective.

  • Page 71: How To Adjust From A Previous Release

    How to Adjust from a Previous Release If you have already been using VIAAS from a previous release, consider adding locations and roles to use all of the functionality of this release. Locations With this release, your cameras are all assigned to a default location. This will not affect your cameras or anything else in your system. It is your choice if you want to make any adjustments.

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