PREMIER TECHNOLOGIES CH 6000 Installation Instructions Manual

Call handler

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•

Make sure that all the phone lines to be connected to the Call

Handler are standard pots (plain old telephone) lines (NOT T1,

ISDN or DSL lines).

•

Determine location of phone lines and phone numbers to be

connected to the Call Handler.

•

Determine which line will be used for downloads (the least

used line) and connect it to the Call Handler.

•

Determine if phone system has a music-on-hold port, the

location and type of connection.

•

Determine if customer has Caller ID. If Caller ID is built into

the phone system, then the Caller ID will not work because it

is blocked by the Call Handler. If a separate Caller ID device(s)

are used, then the Caller ID connection(s) to the phone line(s)

must be made between the phone line demarcation block

(entrance) and the RJ31X block(s) (you may need to re-wire

the Caller ID wiring to keep it connected in front of the Call

Handler).

•

Determine access to 120VAC for Call Handler power (Make

sure that the power is not switched off after business hours).

•

Decide mounting location for the Call Handler. Typically, this

will be in the phone closet.

•

Decide where you will cut each phone line and where you will

insert the RJ31X block in series with that phone line (The

RJ31X should be located within 3 feet of the Call Handler due

to cable lengths provided with the Call Handler).

Preparation

6000 I

ALL

ANDLER

NSTALLATION

continued next page...

NSTRUCTIONS

1 1

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Summary of Contents for PREMIER TECHNOLOGIES CH 6000

Page 1 Preparation • Make sure that all the phone lines to be connected to the Call Handler are standard pots (plain old telephone) lines (NOT T1, ISDN or DSL lines). • Determine location of phone lines and phone numbers to be connected to the Call Handler.
Page 2: Table Of Contents
Table of Contents Preparation ........2 Connections ....... .3-4 Installation Instructions .
Page 3: Connections
The handset jack must be an old style carbon microphone for proper operation (available through Premier Technologies). 6) AC Adapter - 10 VAC power output 7) Earth Ground Connector - To reduce unwanted interference.
Page 4 6000 I ANDLER NSTALLATION NSTRUCTIONS...
Page 5: Installation Instructions
Installation Instructions 1) Mount the Call Handler on the Wall 2) Break each phone line between the demarcation block and the inside phone system. Install one of the provided RJ31X blocks in series (not in parallel) with each phone line. Do not plug the RJ45 (8 wire) patch cord into the RJ31X blocks at this time.
Page 6 Note: If you hear constant clicking from the Call Handler or if the LCD display indicated “RING” with no incoming call, then you have the incoming and outgoing lines on the RJ31X block reversed. Swap the wires on terminals 1 & 8 with those on 4 & 5. Note: If the Call Handler is in off, screen, or night answer mode, then the inside phones will ring.
Page 7 ...continued from previous page Call into each line of the Call Handler to verify correct operation, per the mode of operation. Verify sound quality of audio messages. 8) Connect an RCA audio cable from the 600 ohm port on the Call Handler to the music-on-hold port of the phone system.
Page 8: Call Handler Modes Of Operation
Call Handler Modes of Operation Note: A new unit will not have messages but will behave the same as described below. The call Handler answers an incoming call on Promo Mode: the programmed number of rings (default is 2). The Call Handler plays a short promotional message, then the Handler switches to a transfer message (this may be the same as the on-hold message) and...
Page 9 ...continued from previous page The Call Handler answers an incoming call on Night the programmed number of rings (default is 1) Answer and plays a night answer message. At the Mode end of the message, the Call Handler disconnects. Optionally, the Call Handler can ring the inside phone system while the night answer message is playing.
Page 10: Caller Id Information
Caller ID Information Caller ID information is sent by the phone company approximately 1/2 second after the first ring. Therefore, for Caller ID to work, the answering devices must not pick up before the 2nd ring. If Caller ID is built into the customer’s phone system, then the Caller ID will not work because the Call Handler is blocking the Caller ID information at this point in time If the customer has a Caller ID box that is separate from the phone system, then that Caller ID phone inter-...
Page 11: Voice Mail Compatibility
Call Handler Compatibility with Voice Mail All Call Handler operating modes, except for night answer mode are fully compatible with Voice Mail systems that are downstream from the Call Handler. (Make sure that a stand alone Voice Mail system is connected downstream from the Call Handler and not in front of it.) Night answer mode inhibits Voice Mail because it does not ring the inside lines after the message is done playing.
Page 12: Installation Diagrams
Diagram A Diagram B 6000 I ANDLER NSTALLATION NSTRUCTIONS...
Page 13: Warranty And Fcc Information
This limited warranty does not include labor for installation or removal of the unit, or shipment to Premier Technologies, Inc. This war- ranty is null and void if the label containing the serial number is removed.