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Troubelshooting about new functions
I tried to set up BGM in
MEDIA PLAY.
I can select a file but I cannot
configure the Mood settings.
I cannot enter Photos or Music after
running MEDIA PLAY.
Photo thumbnails are not displayed
in the Photo category.
Video thumbnails are not displayed
in the Movie category.
The JPEG files on the USB memory
are not in the list.
I have connected a digital camera,
but I cannot browse the folders.
I cannot play the currently
highlighted file.
I want to know about supported
photo color formats.
I want to know about the maximum
supported photo resolution.
I want to know about supported
music sampling frequencies.
I cannot play MP3 files downloaded
from websites. (Paid MP3 download
sites such as Melon)
I want to know about supported
USB devices.
The supported photo play is slow.
I cannot play paid MP3 files.
I cannot play a digital camera that
supports PTP.
I cannot use the morning call
function with a digital camera that
supports PTP.
I have changed the device settings
to MSC connection mode after
connecting PTP or during an
operation, but the device is not
recognized.
The WLAN does not work.
An explanation of
The BGM shuffle and Mood settings are only
available when the Music DB configuration is
MEDIA PLAY
complete. Enter the Music category and compelete
the Music DB configuration first.
An explanation of
Check if the USB memory contains MP3 or JPEG
files.
MEDIA PLAY
An explanation of
This may occur when the photo format is not
supported by the TV or the JPEG files do not include
MEDIA PLAY
thumbnails.
An explanation of
A video thumbnail is only displayed when the video
has been played at least once.
MEDIA PLAY
An explanation of
Files with a path longer than 256 characters will not
be displayed.
MEDIA PLAY
An explanation of
When a device is connected in PTP mode, a
browsing folder is not supported.
MEDIA PLAY
An explanation of
Check if another file is selected (checked). The
selected file will be played
MEDIA PLAY
An explanation of
The RGB, YUV, YCbCr, CMYK, YCCK, GRAY
formats are supported.
MEDIA PLAY
An explanation of
The maximum resolution is 15360x8640 pixels.
MEDIA PLAY
An explanation of
Supported frequencies are 8, 11.025, 12, 16, 22.05,
24, 32, 44.1, 48 Khz
MEDIA PLAY
An explanation of
Playing DRM files (used to protect content) is not
supported.
MEDIA PLAY
An explanation of
The TV only supports devices that do not support the
Mass Storage Class or PTP Class.
MEDIA PLAY
Devices are not supported when they are connected
to the TV via a USB hub. Supporting USB devices
that require external power such as an external-type
HDD is not guaranteed. Supporting USB devices that
require an additional device driver installation is not
guaranteed.
An explanation of
Since the TV does not use caching unlike for a PC,
it make take some time to display a high-resolution
MEDIA PLAY
photo.
An explanation of
If the MP3 file is a DRM (Copy Protected) file, the file
will not be played.
MEDIA PLAY
An explanation of
Check the PTP mode of the digital camera.
It will not work in Printer Connection mode.
MEDIA PLAY
An explanation of
A morning call cannot be set with a PTP device.
MEDIA PLAY
An explanation of
Switching the connection mode between MSC and
PTP after a connection is made or during anoperation
MEDIA PLAY
is not supported. You can only change the digital
camera connection mode after disconnecting it.
An explanation of
Equipment other than the WLAN USB stick supplied
by Samsung Electronics (as a bundle) will not work.
MEDIA PLAY
The sharer must support IEEE 801.11 g/b. IEEE
801.11 n is not supported.
Published in Heiloo, Holland.
11/8/15
4. Troubleshooting
4-3
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