Summary of Contents for Blue Coat PacketShaper PS12000 Series
- Page 1 Blue Coat® PacketShaper Maintenance and Upgrade Guide PS12000 Series Document Number: 231-03152 Rev B.0...
- Page 2 Blue Coat may make changes to this document, or to the products described herein, at any time without notice. Blue Coat makes no commitment to update this document.
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Page 3: Table Of Contents
Table of Contents About This Guide ..................5 Safety Warnings and Cautions........................5 Power and Electrical Warnings ......................5 System Access Warnings ........................6 Electrostatic Discharge (ESD) Warning ..................... 6 PacketShaper 12000 Series System Diagram ..................7 PacketShaper LEDs ..........................8 PacketShaper 12000 Input/Output Ports .....................11 PS12000 LAN Expansion Module ..............13 Pre-Installation Checklist ..........................13... - Page 4 Replacing the Power Supply Unit (PSU)....................42 Verifying Power Supply Replacement ....................42 PS12000 Front Bezel...................43 Pre-Installation Checklist ..........................43 Replacing the Bezel ............................44 PacketShaper 12000 Series Maintenance Guide...
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Page 5: About This Guide
About This Guide About This Guide The PacketShaper 12000 Series Maintenance Guide describes how to install field-serviceable components in the PS12000 Series appliance. Note: Review the “Safety Warnings and Cautions” before servicing your appliance. Online Documentation To download the latest version of this guide and other hardware documents, visit: https://bto.bluecoat.com/documentation/pubs/PacketShaper Safety Warnings and Cautions Caution: This product is designed to work with power systems having a grounded neutral. -
Page 6: System Access Warnings
About This Guide System Access Warnings CAUTION To avoid personal injury or property damage, the following safety instructions apply whenever accessing the inside of the product: Turn off all peripheral devices connected to this product. ● Turn off the system by pressing the power button. ●... -
Page 7: Packetshaper 12000 Series System Diagram
About This Guide PacketShaper 12000 Series System Diagram The following illustrations show the location of the replaceable components on the Blue Coat PacketShaper 12000 Series appliance. Data HDD System HDD System Fan Array Bezel Power Supply Units LEM (LAN Expansion Module) Slot... -
Page 8: Packetshaper Leds
About This Guide PacketShaper LEDs The LEDs on the PS12000 series appliances display the health of the appliance and the status of individual components. The front-panel LED indicates power supply input, disk activity, interface activity, and system status. System fan LEDs are located on the system fan board inside the appliance. The failure of a system fan triggers the fan failure LED, which is located on the system fan board inside the chassis, and the system status LED, which is located on the front-panel of the appliance. - Page 9 About This Guide Front Panel LEDs Color Status 3. Interface Blue Interface linked Blue: blinking Network activity No Link 4. System Fault Critical Fault (non-fatal faults [e.g. a disconnected power cord] can also cause a critical fault error; see the Alerts panel in the Sky UI for more information) Red: flickering System errors, non-fatal faults (e.g.
- Page 10 About This Guide Rear Panel LEDs Color Status 1. AC Power Green Powered on and operational Green: flickering 5V standby power is present on the appliance Amber Power supply unit failure, or one of the two power supply units is not connected to an AC power source.
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Page 11: Packetshaper 12000 Input/Output Ports
About This Guide PacketShaper 12000 Input/Output Ports PacketShaper 12000 appliances feature a complement of input/output ports. The available ports are described below. Rear Panel Ports Port information 1. Standby port Onboard 10/100/1000 Base-T interface for use w/direct standby feature 2. Inside port 10/100/1000 Base-T interface pass-through interface 3. - Page 12 About This Guide PacketShaper 12000 Series Maintenance Guide...
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Page 13: Ps12000 Lan Expansion Module
PS12000 LAN Expansion Module This section describes how to install upgrade/replacement LAN expansion modules (LEM) for the PacketShaper 12000 Series appliance. The PacketShaper 12000 Series appliance is equipped with two PCI slots on a riser card: the LEM (LAN expansion module) slot and the main slot. The LEM supports full-height PCI-E expansion cards;... -
Page 14: Lem Card Listing
PS12000 LAN Expansion Module LEM Card Listing The table below lists the available LEM cards for the PS12000 Series appliance and their requirements. A low-profile dual-port card replaces the existing Gigabit card found in the main slot (the left-most expansion slot when looking from the rear). The full-height four-port expansion cards can only be installed into the LEM slot due to the size of the card. - Page 15 PS12000 LAN Expansion Module Additional Network Card Description Expansion Slot Usage Requirements LEM-PS12000-10G-SR Dual-port module: 10GBASE-SR LEM or main slot (using the included Requires Fiber-Optic LEM (1 Bridge) low-profile bracket, PacketWise 8.7.1 or higher “Replacing the LEM Card Bracket (Optional)” on page for more information.) LEM-PS12000-10G-LR Dual-port module: 10GBASE-LR...
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Page 16: Replacing The Lem Card Bracket (Optional)
PS12000 LAN Expansion Module Replacing the LEM Card Bracket (Optional) If your LEM (LAN expansion module) includes the optional low-profile bracket, the card can be installed into either the LEM (full-height) or main (low-profile) slots. These LEM cards come with the full-height bracket preinstalled onto the circuit board. If you want to install the LEM into main, you must first replace the bracket with the optional low-profile bracket. - Page 17 PS12000 LAN Expansion Module Install the low-profile LEM card bracket using the same Phillips head screws that were removed in the previous step. *The LEM card is in the right side up position. Next: • If you are installing a full-height network card into your appliance, see “Installing a LEM Card”...
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Page 18: Installing A Lem Card
PS12000 LAN Expansion Module Installing a LEM Card To install or replace a full-height LEM card in a PacketShaper 12000 Series appliance: Power off the appliance and disconnect both power cords. Unplug the power cords from the AC power outlet and then from the appliance. Remove the rear top cover. - Page 19 PS12000 LAN Expansion Module Carefully remove the PCI riser card assembly. Loosen the thumbscrews. Unlock the release clips Lift the PCI riser card assembly out of the appliance. Unlock the securing tab and remove the dummy expansion slot cover. Set the expansion slot cover aside in a safe location for future use.
- Page 20 PS12000 LAN Expansion Module Insert the new card by holding the edges of the card and gently inserting into the LEM slot. It might be necessary to lightly rock the LEM card into position. Verify that the PCI card has been fully seated and is aligned with the riser card bracket. Lock the securing latch.
- Page 21 PS12000 LAN Expansion Module Carefully reinstall the PCI riser card into the chassis. Align the connectors on the riser card with those on the system board and gently press down until fully seated. Verify that the alignment notch at the front of the riser card is properly aligned and that the blue release clips have locked into place.
- Page 22 PS12000 LAN Expansion Module Install the appliance cabling. Connect the network cabling as necessary for your deployment. Reconnect the power cords. Next: Verify that you have correctly installed the LEM card by “Verifying the LEM Installation” on page 27 PacketShaper 12000 Series Maintenance Guide...
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Page 23: Replacing The Main Slot Lem Card
PS12000 LAN Expansion Module Replacing the Main Slot LEM Card To replace the low-profile LEM card in a PacketShaper 12000 Series appliance: Power off the appliance and disconnect both power cords. Unplug the power cords from the AC power outlet and then from the appliance. Remove the rear top cover. - Page 24 PS12000 LAN Expansion Module Remove the existing network card by opening the securing latch and gently pulling out the card. Insert the new card by holding the edges of the card and gently inserting into the main slot. It might be necessary to lightly rock the LEM card into position. Verify that the PCI card has been fully seated and is aligned with the riser card bracket.
- Page 25 PS12000 LAN Expansion Module Lock the securing latch. Verify that it is fully closed. Carefully reinstall the PCI riser card into the chassis. Align the connectors on the riser card with those on the system board and gently press down until fully seated. Verify that the alignment notch at the front of the riser card is properly aligned and that the blue release clips have locked into place.
- Page 26 PS12000 LAN Expansion Module Replace the rear top cover. Align the top cover along the notches on the chassis. Slide the cover to the front until the gap closes. Secure the top cover with the screw. Syst em Drive Install the appliance cabling. Connect the network cabling as necessary for your deployment.
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Page 27: Verifying The Lem Installation
PS12000 LAN Expansion Module Verifying the LEM Installation To verify that a LEM is correctly installed, check the status of the LEM in the PacketShaper Blue Coat Sky UI. Log into the PacketShaper 12000 Series appliance. From the PacketShaper Sky UI, navigate to the Info tab and review the information in the Alerts and Settings panel. - Page 28 PS12000 LAN Expansion Module PacketShaper 12000 Series Maintenance Guide...
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Page 29: Ps12000 Fan Assembly
PS12000 Fan Assembly This section describes how to replace a fan assembly in the PacketShaper 12000 Series appliance. The PacketShaper 12000 Series appliance contains fan assemblies that maintain the ideal temperature for the motherboard, the backplane, and the disk drives. The fan assemblies are numbered from left to right as indicated in the diagram below: Air Flow Fan Failure LEDs... -
Page 30: Identifying A Faulty Fan Assembly
PS12000 Fan Assembly Identifying a Faulty Fan Assembly Follow these steps to find out which fan assembly is faulty: Log into the PacketShaper 12000 Series appliance. From the PacketShaper Sky UI, navigate to the Info tab. Review the information in the Alerts panel. - Page 31 PS12000 Fan Assembly Remove the airduct by releasing it from the fastener and lifting out of the appliance. Fastener notch Remove the defective fan assembly by holding the front and back of the fan assembly and lifting off the system board. Install the new fan assembly by matching the connectors on the fan assembly with the pins on the system board and press firmly into place.
- Page 32 PS12000 Fan Assembly Replace the airduct by slipping the notched edge over the fastener on the chassis and press down into place. Fastener notch Replace the rear top cover. Align the top cover along the notches on the chassis. Slide the cover to the front until the gap closes. Secure the top cover with the screw.
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Page 33: Verifying Fan Installation
PS12000 Fan Assembly Verifying Fan Installation To verify that a fan unit is has been correctly installed and is operational, check the status of the device in the PacketShaper Sky UI. Log into the PacketShaper 12000 Series appliance. From the PacketShaper Sky UI, navigate to the Info tab. Review the information in the Alerts panel. - Page 34 PS12000 Fan Assembly PacketShaper 12000 Series Maintenance Guide...
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Page 35: Ps12000 Hard Disk Drive
PS12000 Hard Disk Drive This section describes how to replace the hard disk in a PacketShaper 12000 Series appliance. The PacketShaper 12000 Series appliance is equipped with two hard disk drive units - a System and a Data HDD. The location of each drive is shown in the diagram below: SYSTEM HDD DATA HDD System HDD... -
Page 36: Identifying A Faulty Hard Disk Drive
PS12000 Hard Disk Drive Identifying a Faulty Hard Disk Drive Symptoms of a faulty hard disk drive can emerge in several ways, including read/write errors appearing in the Sky UI banner and failure to boot the operating system. If you are experiencing errors that you suspect might be related to the hard drive, run the tests below. -
Page 37: Replacing The Hard Disk Drive (Hdd)
PS12000 Hard Disk Drive Replacing the Hard Disk Drive (HDD) To replace a HDD in a PS12000 Series appliance: Power off the appliance and disconnect both power cords. Unplug the power cords from the AC power outlet and then from the appliance. Remove the faulty HDD assembly from the appliance. - Page 38 PS12000 Hard Disk Drive Install the new HDD assembly. Insert the new HDD assembly into the drive bay by pushing the drive body. Snap the locking lever into place. (Optional) Lock the drive using a flathead screwdriver. Do not overtorque the locking mechanism Lock Reinstall the appliance cabling.
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Page 39: Verifying Hdd Replacement
If you do not see the error message, the new System drive is functioning correctly. If you see an error message indicating a corrupted configuration, please contact Blue Coat Support. Note: You must reconfigure your appliance or load the backup class tree configuration after System drive replacement. - Page 40 PS12000 Hard Disk Drive PacketShaper 12000 Series Maintenance Guide...
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Page 41: Ps12000 Power Supply Unit
Note: If the power cable is not plugged into the power supply unit, the following error is listed in the Alerts panel: Power Supply Number: Presence detected, but non- functional. Blue Coat recommends checking for a disconnected power cord and verifying the power source. PacketShaper 12000 Series Maintenance Guide... -
Page 42: Replacing The Power Supply Unit (Psu)
PS12000 Power Supply Unit Replacing the Power Supply Unit (PSU) To replace a PSU in a PS12000 Series appliance: Disconnect the power cord from the PSU that needs to be replaced. First unplug the power cords from the AC outlet and then from the appliance. Remove the PSU from the appliance by depressing the lever (a) and pulling the handle (b) towards you. -
Page 43: Ps12000 Front Bezel
PS12000 Front Bezel This section describes how to replace the front bezel on a PacketShaper 12000 Series appliance. Pre-Installation Checklist Item Description Tools Required Phillips head screwdriver Components Supplied Front bezel assembly ● Plastic bag containing a sticker for the hardware model identification and blank labels ●... -
Page 44: Replacing The Bezel
PS12000 Front Bezel Replacing the Bezel To replace a broken or damaged front bezel on a PacketShaper 12000 Series appliance: Remove the rear top cover. Remove the screw that secures the top cover. Slide and lift the top cover off the appliance. While pressing the blue button, slide the top cover towards the rear of the appliance. - Page 45 PS12000 Front Bezel Remove the bracket and the retaining clip. Release the thumbscrew on the retaining clip, pull the retaining clip to the right and lift it out of the appliance. Lift the bracket off the appliance. Thumbscrew Bracket Retaining clip Remove the screws that secure the old bezel into place and remove the existing bezel.
- Page 46 PS12000 Front Bezel Peel off the serial number sticker from the old bezel and attach it to the new bezel. Note: If you are unable to peel and reattach the serial number label, use the smaller blank label included with the kit to manually record the hardware serial number and attach it to the bezel.
- Page 47 PS12000 Front Bezel Replace the covers Reattach the front cover. Raise the blue locking tabs to lock the front cover in place. Reattach the rear cover and secure the cover with the screw. Syst em Drive PacketShaper 12000 Series Maintenance Guide...
- Page 48 PS12000 Front Bezel PacketShaper 12000 Series Maintenance Guide...
- Page 50 www.bluecoat.com 231-03152 REV B.0...
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