Synway Syn_PBX80 U20V2 User Manual

Syn_pbx80/100 series

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Summary of Contents for Synway Syn_PBX80 U20V2

Page 2: Table Of Contents
TATUS 2.8 A DVANCED XTENSION ONFIGURATIONS 2.8.1 Edit Properties of One Extension....................25 2.8.2 Search Extension........................27 2.8.3 Edit Properties of Multiple Extensions..................28 2.8.4 Upload/Download Extensions....................29 3 SYN_PBX BASIC............................30 3.1 T RUNKS Copyright ©Synway All Rights Reserved1 / 132 V2.1.2...
Page 3 4.8.1 Configure from the Web......................67 4.8.2 Configure from the Phone......................68 4.9 C RANSFER 4.10 O UMBER TATIONS 4.11 P AGING AND NTERCOM 4.12 W XTENSIONS 4.13 P 4.14 C ECORDING Copyright ©Synway All Rights Reserved2 / 132 V2.1.2...
Page 4 6.1 R EGISTER TATUS 6.1.1 SIP User Status........................105 6.1.2 IAX2 User Status........................105 6.1.3 SIP Trunk Status........................106 6.1.4 IAX2 Trunk Status........................106 6.2 FAX L 6.3 R ECORD 6.3.1 Call Recording......................... 107 Copyright ©Synway All Rights Reserved3 / 132 V2.1.2...
Page 5 ACKUP 8.5.1 T AKE A ACKUP 8.5.2 U PLOAD ACKUP 8.6 R & R ESET EBOOT 8.6.1 Reset............................128 8.6.2 Reboot............................129 8.7 U PGRADE 8.7.1 Web Upgrade........................... 130 8.7.2 TFTP Upgrade......................... 130 Copyright ©Synway All Rights Reserved4 / 132 V2.1.2...
Page 6: Safety Notice
Before you work on any equipment, be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents if you are in a situation that could cause bodily injury. Copyright ©Synway All Rights Reserved5 / 132 V2.1.2...
Page 7: Overview
Since U80 and U100 share the same software their configurations are the same, so in the manual we take Syn_PBX100 as example to show you how to install, manage and use theSyn_PBX80 andSyn_PBX100 SYN_PBX systems. Copyright ©Synway All Rights Reserved6 / 132 V2.1.2...
Page 8: Main Features
Video Codec: H.261/ H.263 / H.263+ /H.264  VPN Server (L2TP/PPTP/OpenVPN/IPSec, up to 20 connections for VPN clients)  VPN Client (L2TP/PPTP/OpenVPN/N2N/IPSec)  DDNS(Dyndns.org/No-ip.com/zoneedit.com/ freedns.afraid.org/www.oray.com/ 3322.org)  IP Phone Provisioning (Akuvox/Cisco/Escene/Fanvil/Grandstream/Htek/Yealink IP Phone)  Copyright ©Synway All Rights Reserved7 / 132 V2.1.2...
Page 9: Applicable Modules
4WCDMA E1/T1 4BRI Notice: 1) Synway Module cards will only function in Syn_PBX IP PBX from Synway; 2) Module cards are packed separately but contained in the same package as theSyn_PBX system. Copyright ©Synway All Rights Reserved8 / 132 V2.1.2...
Page 10: Feasible Module Combinations
E1 Module 4BRI Module GSM/WCDMA FXO/FXS Module GSM/WCDMA Module E1 Module 4BRI Module E1 Module FXO/FXS Module GSM/WCDMA Module E1 Module 4BRI Module 4BRI Module FXO/FXS Module GSM/WCDMA Module Module Combination Table Copyright ©Synway All Rights Reserved9 / 132 V2.1.2...
Page 11: Mechanical Design
WAN Port 10/100/1000 Mbps. LAN Port 10/100/1000 Mbps. HDMI Port For video output. USB Port For USB keyboard or USB storage. Audio In/Out For external paging. Module Slots For Synway Telephony Module Cards. Copyright ©Synway All Rights Reserved10 / 132 V2.1.2...
Page 12: Led Indication
CPE Signaling E1/T1 Green/Off NET Signaling L2/L3 PRI/R2 Off/Red SS7 Signaling Off/Green R2 Signaling Green Connected (No Alarm) Disconnected (Alarm) TE Mode Green NT Mode Module Loading Failure Syn_PBX100 LED Indication Table Copyright ©Synway All Rights Reserved11 / 132 V2.1.2...
Page 13: Environmental Requirements
Android platforms). Desktop phone examples include: CISCO, Grandstream, Yealink, Polycom, Snom, Akuvox, Escene, Favil, HTek etc.Soft Phone examples include 3CX, Linphone, X-Lite, Zoiper etc. IAX compatible endpoints  Analog Phones and Fax Machines  Web Extensions (WebRTC)  Copyright ©Synway All Rights Reserved12 / 132 V2.1.2...
Page 14: Getting Started
Please refer to the guide and properly install Syn_PBX100 in your computer room before turning it on and configure it. Below is what the cover of the Quick Installation Guide looks like. Copyright ©Synway All Rights Reserved13 / 132 V2.1.2...
Page 15: Connect Syn_Pbx To Your Lan
You’ll now be presented with a Certificate Error notice as below, please click “Continue to this website…”and you will be directed to the login page. Please ensure your IE browser version is at least version 9 or you may not be able to access the web interface. Copyright ©Synway All Rights Reserved14 / 132 V2.1.2...
Page 16 Login page appears as below: Enter the default username ‘admin’ and default password ‘admin’ to login in. After successful login, you will be notified to change the default admin password. Please follow the instructions Copyright ©Synway All Rights Reserved15 / 132 V2.1.2...
Page 18: Module Configurations
1. Currently you can install two E1 modules onSyn_PBX80 and Syn_PBX100 systems but only one BRI module on Slot2. 2. BRI module forSyn_PBX-V1 system cannot be used onSyn_PBX-V2, but new BRI modules forSyn_PBX-V2 can be used onSyn_PBX-V1 system as well. Copyright ©Synway All Rights Reserved17 / 132 V2.1.2...
Page 19: User Extensions
“Random” checkbox. Alternatively, you can specify the same password for all new extensions. If you choose this option then please ensure a secure password is set. Copyright ©Synway All Rights Reserved18 / 132 V2.1.2...
Page 20: Other Extension Ranges
Step 3: Default login credentials are username admin and password admin. Step 4: After successful login, navigate to the phone web menu VOIP->SIP, and register an extension number as below example. Copyright ©Synway All Rights Reserved19 / 132 V2.1.2...
Page 21: Softphone On Windows Pc
Install and run Zoiper on your Windows device. Step 3: Click menu “Settings” and select “Create a new account” and select “SIP” protocol and click Next. Step 4: Complete the register credentials as in the example below: Copyright ©Synway All Rights Reserved20 / 132 V2.1.2...
Page 22: Softphone On Android Phone, Iphone Or Ipad
You will be asked “Do you already have an account(username and password)?” tap “Yes” and then tap “Manual configuration” to continue. Step 5: to configure the account as in the below example: Copyright ©Synway All Rights Reserved21 / 132 V2.1.2...
Page 23: Phone Provisioning
SYN_PBX system. Click on “PnP Settings” tab. On this page, tick “Enable” to enable PnP feature. Interface: Select WAN or LAN depending on which interface you have connected the  Copyright ©Synway All Rights Reserved22 / 132 V2.1.2...
Page 24 Manufacturer: Manufacturer of the IP phone, currently, Syn_PBX supports phone  provisioning phones from the following manufacturers: Grandstream, Yealink, Escene, AkuVox, Htek, Synway, Cisco, MOCET and Fanvil. Model: You must specify the exact model number of the phone, even if the phone is from ...
Page 25: Phone Provisioning By Dhcp
The phone can now make and receive phone calls in the same manner SIP/IAX extensions do. 2.7 Extension Status Operator You can check the status of all extensions configured on your Syn_PBX via the page “Operator” section. Copyright ©Synway All Rights Reserved24 / 132 V2.1.2...
Page 26: Advanced Extension Configurations
Name: Alias of this extension which can be the name of the extension user.  Extension: Number of this user extension.  Password: The password used for the phones to register.This can be set manually or can be  Copyright ©Synway All Rights Reserved25 / 132 V2.1.2...
Page 27  SRTP: Secure Real-time Transport Protocol(SRTP) encrypts the RTP traffic to secure your VoIP  phone calls. Before enabling this option you need to ensure the end point can also support SRTP. Copyright ©Synway All Rights Reserved26 / 132 V2.1.2...
Page 28: Search Extension
If there are too many extensions on the extensions page, it is difficult to locate a single extension number to edit its properties, you can search by specifying the extension number and clicking on “Search” button. Copyright ©Synway All Rights Reserved27 / 132 V2.1.2...
Page 29: Edit Properties Of Multiple Extensions
IP" field, then only the unique endpoint with this IP can register to these extensions. Only consider this if these selected extensions are for an individual gateway or a remote office, otherwise please do not configure here or please specify a network address. Copyright ©Synway All Rights Reserved28 / 132 V2.1.2...
Page 30: Upload/Download Extensions
Once complete, the new file can then be used to upload to Syn_PBX system to generate new extensions. Download Extensions(.csv): Here you can download the existing extensions in the system for  backup. The downloaded CSV file can be used for extension list recovery. Copyright ©Synway All Rights Reserved29 / 132 V2.1.2...
Page 31: Syn_Pbx Basic
Protocol: SIP or IAX2 protocol.  Host: The SIP server domain or IP address.  Maximum Channels: Maximum calls that can be made through this trunk at the same time,  0 means unlimited. Copyright ©Synway All Rights Reserved30 / 132 V2.1.2...
Page 33: Fxo/Gsm/Wcdma Trunk
Prefix: The prefix number you enter here will be added in front of any number you dial via  this trunk. This feature is seldom required so please leave this field blank. Copyright ©Synway All Rights Reserved32 / 132 V2.1.2...
Page 34 After completing the above, power on the SYN_PBX and you’ll be able to configure GSM/WCDMA trunks in exactly the same way as you configure FXO trunks. GSM and WCDMA Specifications Module Working Frequencies 2GSM GSM/GPRS 850/900/1800/1900MHz 4GSM GSM/GPRS 850/900/1800/1900MHz Copyright ©Synway All Rights Reserved33 / 132 V2.1.2...
Page 35: E1/T1 Trunk
Method: Defines how to use these channels for outbound phone calls.  Reset Interval: Sets the time in seconds between restart of unused B channels.  Overlap Dial: Overlap dialing mode (sending overlap digits).  Copyright ©Synway All Rights Reserved34 / 132 V2.1.2...
Page 36: Bri Trunk
The ISDN BRI configuration provides 2 bearer channels (B channels) and 1 data channel (D channel). There are 2 channels each BRI port that can be used for voice phone calls. SYNWAY 4BRI module has 4 BRI ports equipped, so in total there are 8 channels available for you to configure BRI trunks.
Page 37: Outbound Routes
Basic->Outbound Routes->DialRules. Navigate to web menu By default there are no existing dial rules configured in the SYN_PBX system. You need to click “New DialRule” button to add a new dial rule. Copyright ©Synway All Rights Reserved36 / 132 V2.1.2...
Page 38 For example a user dialing 912345678 using the dial rule example above, the prefix 9 at the first digit will be removed, and 00 will be added, so eventually the number called will actually be 0012345678. Copyright ©Synway All Rights Reserved37 / 132 V2.1.2...
Page 39: Dial Plans
If you want to restrict some users from calling out through specific trunk lines or you don’t want them to be able to call certain internal destinations, you can create a new dial plan by clicking the “New DialPlan” button. Copyright ©Synway All Rights Reserved38 / 132 V2.1.2...
Page 40: Inbound Control
Below is a list of call destinations available in Syn_PBX system: Extension  Voicemail   Ring Group  Paging Group  Conference  Call Queue  DISA  Time Rule  Copyright ©Synway All Rights Reserved39 / 132 V2.1.2...
Page 41: Ivr
Now you can use your file to setup your personalized IVR menu. IVR menu Inbound Control->IVR. Navigate to web menu: Click “New IVR” button to add an IVR menu. Copyright ©Synway All Rights Reserved40 / 132 V2.1.2...
Page 42  undefined keys are pressed then they will be handled by the “i” parameter, “i” which means invalid. And “t” stands for timeout, after all IVR loops are completed without the caller Copyright ©Synway All Rights Reserved41 / 132 V2.1.2...
Page 43: Ring Group
Ring (each/all) for lasting time(sec): Ring duration of the group members.  If not answered: Defines a destination to redirect incoming calls to if no one answers from  within the ring group. Copyright ©Synway All Rights Reserved42 / 132 V2.1.2...
Page 44: Call Queue
Options” section. Inbound Control->Call Queues Save and go back to page again and now you will be able to configure the existing call queues and add new call queues with available agents. Copyright ©Synway All Rights Reserved43 / 132 V2.1.2...
Page 45 Wrap-Up-Time(sec): This is the amount of time in seconds that an agent has to complete  work on a call after which the call is disconnected. (Default is 0, which means no wrap-up Copyright ©Synway All Rights Reserved44 / 132 V2.1.2...
Page 47: Office Closed Timing
Save: Save the settings of office closed timing.  Cancel: Cancel the settings.  Status: Status of office closed timing, “Enabled” or “Disabled”.  Copyright ©Synway All Rights Reserved46 / 132 V2.1.2...
Page 48: Inbound Routes
DIDs” tab and click “New Number DID” button to add a number DID rule: In this example, if the caller calls your DID number 51097214 the call will go directly to extension Copyright ©Synway All Rights Reserved47 / 132 V2.1.2...
Page 49 IVR. Click DOD Settings tab and click New DOD to add a record. For this example, if the caller 02885337096 calls the office number, the call will go directly to extension 405. Copyright ©Synway All Rights Reserved48 / 132 V2.1.2...
Page 50: Syn_Pbx Advanced
Auto-Answer: Auto-answer enables the SYN_PBX to automatically answer the inbound calls  from analog ports. Fax Detect Time: If auto-answer enabled, you are able to configure the fax auto detection  Copyright ©Synway All Rights Reserved49 / 132 V2.1.2...
Page 51: Global Analog Settings
4.1.2 Global Analog Settings Global Analog Settings are used for configuring the Syn_PBX system to seamlessly work with the telephone lines from your telecommunications provider. Advanced->Options->Global Analog Settings. Navigate to web menu Copyright ©Synway All Rights Reserved50 / 132 V2.1.2...
Page 52  digits been mismatched then to consider it’s not part of the caller ID. Detect Caller ID After: Sets the SYN_PBX system to detect Caller ID after specific rings  received. General Copyright ©Synway All Rights Reserved51 / 132 V2.1.2...
Page 53: Global Sip Settings
Settings. system global SIP preferences. Navigate to web menu General Port: SIP over UDP service port. By default Synway SYN_PBX system uses UDP as SIP  transmission protocol. Port number can be changed here if required. Port: By ticking the “Enable” checkbox you can enable global SIP TCP support. To ...
Page 54 Asterisk supports different QoS settings at the application level for various protocols on both signaling and media. The Type of Service (TOS) byte can be set on outgoing IP packets for various Copyright ©Synway All Rights Reserved53 / 132 V2.1.2...
Page 55 Inband: Sets the SIP channels to use inband signaling or not.  Outbound SIP Registrations The “Outbound SIP Registrations” configures the register behaviors of Syn_PBX system when registering as a client to the other SIP servers. Copyright ©Synway All Rights Reserved54 / 132 V2.1.2...
Page 56: Global Iax Settings
Time(sec): Maximum amount of time that IAX peers can  request as a registration expiration interval (in seconds). Min Registration/Subscription Time(sec): Minimum amount of time that IAX peers can  request as a registration expiration interval (in seconds). Copyright ©Synway All Rights Reserved55 / 132 V2.1.2...
Page 58: Send Fax
There are some optional options for outbound faxes, please navigate to web menu Advanced->Virtual Fax. Enable: Enable Virtual fax feature for receiving and sending faxes.  Country Code: Enter your country code here.(Optional)  Copyright ©Synway All Rights Reserved57 / 132 V2.1.2...
Page 59: Voicemail
 Default minimum duration is 2 seconds, which means voice messages which are less than 2seconds will be ignored by the SYN_PBX system. Playback Options These options are for voicemail message playback. Copyright ©Synway All Rights Reserved58 / 132 V2.1.2...
Page 60: Playback Voicemail On The Phone
Port: Default SMTP service port is 25, but if you are using SSL/TLS then please use port 465.  SSL/TLS: Encrypts a communication channel between the Syn_PBX system and the SMTP  server. Copyright ©Synway All Rights Reserved59 / 132 V2.1.2...
Page 62: Playback Voicemail From Web Gui
By clicking button you can playback this message directly from the web interface. By selecting an extension number and clicking on the “Play” button you can playback this message from the selected extension. Copyright ©Synway All Rights Reserved61 / 132 V2.1.2...
Page 63: Conference
Conference Options Conference DialPlan: Conference admin can use this dialplan to invite other participants.  Play hold music for first caller: Plays the hold music for the first participant in the conference  Copyright ©Synway All Rights Reserved62 / 132 V2.1.2...
Page 64: Dynamic Conference
After a dynamic conference is created, in reality you have entered a static conference room (by default 900 is the first available conference room). You are able to use conference admin menu to invite others to the conference also others can dial 900 to enter this conference. Copyright ©Synway All Rights Reserved63 / 132 V2.1.2...
Page 65: Music Settings
In the Music Management section, you can select a music folder and click “Load” button to check which audio files are inside this folder. By clicking “Delete” button you can delete the existing Copyright ©Synway All Rights Reserved64 / 132 V2.1.2...
Page 66: Disa
Response Timeout(sec):The maximum waiting duration before hanging up if the dialed  number is incomplete or invalid. Defaulted 10 seconds Digit Timeout(sec):The maximum interval time between digits when typing extension  Copyright ©Synway All Rights Reserved65 / 132 V2.1.2...
Page 67: Follow Me E
“number,time”, “number” is one of the number to forward the calls to, “time” defines how long to ring this number. They are separated with a comma without space. Numbers are called in sequence. Copyright ©Synway All Rights Reserved66 / 132 V2.1.2...
Page 68: Call Forward
1. If you are forwarding a call to an external phone number then please ensure that you add a prefix in front of the number if your system requires a prefix to dial out. 2. The forward condition “Always” is mutually exclusive to “Busy” “No Answer”. Copyright ©Synway All Rights Reserved67 / 132 V2.1.2...
Page 69: Configure From The Phone
Activate call forward on busy: Dial *72985337096, press 1 to confirm.  Deactivate call forward on busy: Dial *072.  Activate call forward no answer: Dial *73985337096, press 1 to confirm.  Deactivate call forward no answer: Dial *073.  Copyright ©Synway All Rights Reserved68 / 132 V2.1.2...
Page 70: Call Transfer
Timeout for answer on attended transfer(sec): In an attended transfer, if the third party rang  for 15 seconds without answering, the extension user will go back to the caller and the transfer is terminated. Copyright ©Synway All Rights Reserved69 / 132 V2.1.2...
Page 71: One Number Stations
4.10 One Number Stations One Number Stations is an innovative SYN_PBX feature unique to Synway SYN_PBX. With one number stations feature, you can have the same extension number in several different locations. One number stations feature can put several extension numbers in the same “group”, a main number can be selected from the members and when an incoming call is made to the main number, it will ring all the member extensions including the main number.
Page 72: Paging And Intercom
By calling the paging extension number, all group member phones will auto answer in speaker mode (requires that the IP phones support auto answer feature), the caller can now make a brief announcement to the group members. Copyright ©Synway All Rights Reserved71 / 132 V2.1.2...
Page 73: Web Extensions
As you can see, web extensions use different protocols for signaling and media (WS/WSS) and they are not ordinary SIP/IAX2 extension that can use IP phones or softphones to register so must be treated differently. Download WebRTC patch from the links below: U20V2: http://Synway.com/html/U20_V2.html U50V2: http://Synway.com/html/U50_V2.html Copyright ©Synway All Rights Reserved72 / 132 V2.1.2...
Page 74: Pin Sets
Pin sets can be used to secure your SYN_PBX system phone services and in particular for outbound dial rules and DISA. Advanced->PIN Sets. Click on Navigate to web menu “New PIN Set” button to create a collection of PIN codes. Copyright ©Synway All Rights Reserved73 / 132 V2.1.2...
Page 75: Call Recording
Extension: Select the extensions which you want their calls to be recorded.  Always Recording: If enabled, all calls from the above selected extensions will be recorded  Copyright ©Synway All Rights Reserved74 / 132 V2.1.2...
Page 76: One Touch Recording
IVR menu or reception desk. Advanced->Smart DID. Tick the “Enable” checkbox to enable Smart DID Navigate to web menu functionality. Copyright ©Synway All Rights Reserved75 / 132 V2.1.2...
Page 78: Callback
Callback feature. Destination: An extension or another call destination which will be used to call the callback  number. In the above example, if the caller 13880424687 called the SYN_PBX system, SYN_PBX will Copyright ©Synway All Rights Reserved77 / 132 V2.1.2...
Page 79: Phone Book
Filter: Search contacts by contact name, phone number or speed dial code.  Create Contact: Create a new contact record.  Delete Selected: Delete the selected contacts.  Copyright ©Synway All Rights Reserved78 / 132 V2.1.2...
Page 80: Ldap Server
IP Phone. Organization: Define an organization to describe the members recorded by LDAP (e.g.:  Synway.ltd). This setting will be used on the IP Phone. Port: LDAP service port, the default port number is 389.  4.18.2 Synchronize Contacts with LDAP Server Advanced->Phone...
Page 81: Ldap Client Settings
4.18.3 LDAP Client Settings After enabling the LDAP server, you need configure a client. For example: SYNWAY IP Phone. Phone->Remote Open the web interface of the IP Phone on your browser, navigate to web menu Contact->LDAP Settings. LDAP: Select LDAP server to connect ...
Page 82: Feature Codes
** followed by the extension number and you can pickup a call on a ringing extension if it is in the same pickup group as your extension or not. Transfer Please see chapter 4.9. One Touch Recording Please see chapter 6.3.3. Call Forward Please see chapter 4.8.2. Copyright ©Synway All Rights Reserved81 / 132 V2.1.2...
Page 83 Any extension user can dial *75 and follow the voice prompts to add the numbers to theSyn_PBX system black list. To remove numbers from black list, you can dial *075. Copyright ©Synway All Rights Reserved82 / 132 V2.1.2...
Page 84 Paging: A loudspeaker can be connected to the 3.5mm Audio Out interface on the  back panel of the SYN_PBX U100, by dialing *911 you are able to do a paging call to the loudspeaker to make an instant announcement. Copyright ©Synway All Rights Reserved83 / 132 V2.1.2...
Page 85: Network Settings
For the LAN interface, you can specify 2 additional virtual IP addresses. These can be used to access other networks from the LAN port. DHCP If your Internet connection automatically provides you with a usable IP address, you can select “DHCP” on the WAN interface. Copyright ©Synway All Rights Reserved84 / 132 V2.1.2...
Page 86 If PPPoE is set, you have to specify the username and password given by your ISP and the SYN_PBX system will dial-up to the ISP and once successfully connected, you will have Internet access on the WAN interface. Copyright ©Synway All Rights Reserved85 / 132 V2.1.2...
Page 87: Ipv6 Settings
Network Settings->Network->VLAN. As you can see here on To set VLAN, navigate to web menu this page, you are able to configure 4 VLANs, 2 each for WAN or LAN port. Copyright ©Synway All Rights Reserved86 / 132 V2.1.2...
Page 88: Static Routing
Destination: Set the IP address of destination host or network address. E.g.222.209.4.1,  192.168.10.0. Gateway: Set the gateway address.  After the new record has been manually created you can see it listed here on this page. Copyright ©Synway All Rights Reserved87 / 132 V2.1.2...
Page 89: Vpn
Here on theSyn_PBX system we use IPSec to do the encryption. Network Settings->VPN Server. Check the To configure your L2TP server, navigate to web menu radio button of L2TP to configure L2TP VPN server. Copyright ©Synway All Rights Reserved88 / 132 V2.1.2...
Page 90 If theSyn_PBX system is behind NAT, you need to open ports 500, 4500 and 1701 on the router/firewall. For the VPN client to connect you’ll need to create a VPN user account. Click “VPN User Management” tab and click “New VPN User” button to add a VPN user account. Copyright ©Synway All Rights Reserved89 / 132 V2.1.2...
Page 91: Pptp Vpn
The Point-to-Point Tunneling Protocol (PPTP) uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets. The intended use of this protocol is to provide security levels and remote access levels comparable with typical VPN products. Copyright ©Synway All Rights Reserved90 / 132 V2.1.2...
Page 92 You will need to create a VPN user account for a VPN client to be able to connect to the VPN Server. To create an account, click “VPN User Management” tab and click “New VPN User” button to add a VPN user account. Copyright ©Synway All Rights Reserved91 / 132 V2.1.2...
Page 93: Openvpn
Status: Local IP address 172.16.0.x (An IP address between 172.16.0.2 and 172.16.0.9) Remote IP address 172.16.0.1 5.3.3 OpenVPN OpenVPN is an open-source software application that implements virtual private network (VPN) techniques for creating secure point-to-point or site-to-site connections in routed or bridged Copyright ©Synway All Rights Reserved92 / 132 V2.1.2...
Page 94 Compress Lzo: LZO is an efficient data compression library which is suitable for data  de-compression in real-time. TLS-Server: TLS is an excellent choice for authentication and key exchange mechanism of  Copyright ©Synway All Rights Reserved93 / 132 V2.1.2...
Page 95: Ipsec Vpn
Type: Defaults to Tunnel mode.  IPSec Local IP:Syn_PBX WAN IP, which can be used to connect to the client network.  IPSec Password: Define a password for authentication of the IPSec client.  Copyright ©Synway All Rights Reserved94 / 132 V2.1.2...
Page 96 So if two Syn_PBXs are connected via IPSec transport mode, IPSec only encrypts the communication service ports, unlike Tunnel mode which encrypts the whole LAN subnet. Network Settings->VPN Server. Check the IPSec radio button. Navigate to web menu Copyright ©Synway All Rights Reserved95 / 132 V2.1.2...
Page 97 If a successful connection is established, then the system will display “Status: 2 tunnels have been established!!!”. Because theSyn_PBX system encrypts all service ports over UDP and TCP protocols, this means there will be 2 tunnels established. Copyright ©Synway All Rights Reserved96 / 132 V2.1.2...
Page 98: N2N Vpn Client
With DHCP, computers/IP phones request IP addresses and networking parameters automatically fromSyn_PBX WAN/LAN port which saves administrators a lot of time when compared with having to configure these settings manually. 5.4.1 DHCP Service Network Settings->DHCP Server. Navigate to web menu Copyright ©Synway All Rights Reserved97 / 132 V2.1.2...
Page 99: Dhcp Client List
IP to a unique MAC address assigned to each NIC on your LAN. Network Settings->DHCP Server->Static MAC. Click To create a static Mac, navigate to web menu “New Static MAC” to add a record to the Syn_PBX system. Copyright ©Synway All Rights Reserved98 / 132 V2.1.2...
Page 100: Ddns
Sign up to one of these DDNS service providers’ website and subscribe a dynamic domain name. Network Settings ->DDNS Settings. Once you have your account details, navigate to web menu Enable: Tick to enable DDNS service.  Copyright ©Synway All Rights Reserved99 / 132 V2.1.2...
Page 101: Snmpv
TR069 (Technical Report 069) is a Broadband Forum (formerly known as DSL Forum) technical specification entitled CPE WAN Management Protocol (CWMP). It defines an application layer protocol for remote management of end-user devices. Network Settings->TR069. To configure TR069, navigate to web menu Copyright ©Synway All Rights Reserved100 / 132 V2.1.2...
Page 102: Troubleshooting
Internet Control Message Protocol (ICMP) Echo messages to determine: Whether a remote host is active or inactive.  The round-trip delay in communicating with the host.  Packet loss.  Copyright ©Synway All Rights Reserved101 / 132 V2.1.2...
Page 103: Traceroute
“Run” button to start the process. After the process has competed the system will notify you that “Trace Complete” and you can view which routes the packets have taken before reaching their final destination. Copyright ©Synway All Rights Reserved102 / 132 V2.1.2...
Page 104: Tcpdump
Usually Channel Monitor can be used to capture the caller ID signaling of an FXO channel. If you are experiencing caller ID problem you can perform channel monitor on the FXO port and then analyze the captured packets. If needed, you can send this file to SYNWAY support for help.
Page 105 Then click on “Start” the capture will begin. Now you should make a call in from this channel (port). After the capture is done you’ll get the file listed in the “List of Files” section. Copyright ©Synway All Rights Reserved104 / 132 V2.1.2...
Page 106: Reports
Unregistered: Registration failure or unapplied.  Unreachable: Network issue.  Timeout: Register request timeout.  6.1.2 IAX2 User Status Report->Register Status->IAX2 Users Status. To view IAX2 user status, navigate to web menu Copyright ©Synway All Rights Reserved105 / 132 V2.1.2...
Page 107: Sip Trunk Status
6.1.4 IAX2 Trunk Status To view IAX2 trunk status, navigate to web menu Report->Register Status->IAX2 Trunk Status. Here you can see all of your outbound IAX2 trunks’ status. Copyright ©Synway All Rights Reserved106 / 132 V2.1.2...
Page 108: Fax List
6.3 Record List 6.3.1 Call Recording Report ->Record List. You are able to search all recorded call conversations if On the web page you have configured the extension to be always recorded. Copyright ©Synway All Rights Reserved107 / 132 V2.1.2...
Page 109: Conference
Options: Playback, delete or download the recording file.  Play: Playback the recordings directly on the web page or playback on a specific phone.  Delete: Delete the recorded audio file.  Copyright ©Synway All Rights Reserved108 / 132 V2.1.2...
Page 110: One Touch Recording
“Type 2”, you can specify an extension number and click on “Play” and then the extension will ring and you can pickup the call and the recording will play on the phone. Copyright ©Synway All Rights Reserved109 / 132 V2.1.2...
Page 111: Call Logs
Please do not enable these logs if the system is functioning properly as debug information creates large log files which consume space and also utilize system resources. Copyright ©Synway All Rights Reserved110 / 132 V2.1.2...
Page 112 After checking the checkboxes please click “Save” and the log files will be generated. Each day there will be a new log file generated for each of the log types. Enable them only if you are familiar with these logs for troubleshooting purposes. Copyright ©Synway All Rights Reserved111 / 132 V2.1.2...
Page 113: Security
IP or network to access a specific service. By clicking “Add Rule” button you can add a custom rule for rejecting or accepting an IP address or network address. Copyright ©Synway All Rights Reserved112 / 132 V2.1.2...
Page 114 In the Auto Defense section you can define some custom rules to help the SYN_PBX system determine brute-force attempts. Click “Add Rule” button to add a new custom rule. Copyright ©Synway All Rights Reserved113 / 132 V2.1.2...
Page 115: Service
Administration: If this option is checked then remote web access will be  enabled. Notice: If you want to remote access to SSH and web GUI of the SYN_PBX system, you can forward the corresponding Copyright ©Synway All Rights Reserved114 / 132 V2.1.2...
Page 116: Fail2Ban
Allowed IP: IP address or network to be trusted.  Subnet Mask: Netmask for this IP or network.  Availability: Choose “Yes” to activate this entry, choose “No” to deactivate.  Settings Copyright ©Synway All Rights Reserved115 / 132 V2.1.2...
Page 117 Time” defines the time duration from the first attempt to the last attempt which reaches the “Max Retry” limitation. “Ban Time” is the time in seconds the SYN_PBX system will block the IP which exceeds max retry. These settings don’t take effect on any allowed addresses. Copyright ©Synway All Rights Reserved116 / 132 V2.1.2...
Page 118: System Advanced
Success!”. If failed, then please check if the SYN_PBX can access the Internet or please change to another NTP server and try again. 8.1.2 Manual Time Set If you want to manually set the time for the SYN_PBX system or for some special reason the Copyright ©Synway All Rights Reserved117 / 132 V2.1.2...
Page 119: Module Settings
So if you don’t have E1 and BRI modules installed then you don’t have to configure module settings. 8.2.1 E1 PRI Settings System->Module Settings To configure module settings please navigate to page. Copyright ©Synway All Rights Reserved118 / 132 V2.1.2...
Page 120: T1 Pri Settings
8.2.2 T1 PRI Settings To configure SYNWAY E1 telephony module to work in T1 mode, please choose “T1” in the “Mode” dropdown list. And then configure T1 related parameters given by the telephony provider. Copyright ©Synway All Rights Reserved119 / 132...
Page 121: Bri Settings
V1 platform please make sure adjust the jumper to V1 position. ForSyn_PBX80 and U100 orders you should have received the modules with jumpers on V2 position by default, so you don’t have to change anything on the modules. Please see the picture below. Copyright ©Synway All Rights Reserved120 / 132 V2.1.2...
Page 122 The jumpers for Port 1, 2 and Port 3, 4 are on different position. Attach the BRI lines to these System->Module Settings ports and then configure BRI parameters on page. In the Module Type field you should select ISDN BRI. Copyright ©Synway All Rights Reserved121 / 132 V2.1.2...
Page 123: Mfc/R2 Settings
First: The usual behavior for incoming calls is to get the calling party category and  the ANI as soon as possible, and to get the DNIS afterwards. This doesn't work on all systems, Copyright ©Synway All Rights Reserved122 / 132 V2.1.2...
Page 124: Ss7 Settings
USB. Set how many days to upload once and what time during the day to upload. You also have mandatory upload options when the SD card space is occupied over 40%, 50%, 60% or 70%. The files which can be uploaded are call recordings, voicemails and call logs. Copyright ©Synway All Rights Reserved123 / 132 V2.1.2...
Page 125: Ftp Data Storage
Windows PC to setup an FTP server for the SYN_PBX system to connect to.You must however ensure that your PC is always turned on or at least available at the times when your SYN_PBX is going to upload files. Copyright ©Synway All Rights Reserved124 / 132 V2.1.2...
Page 126 After each upload, with the exception of call logs(Master.csv inside cdr-custom folder) all other files will be removed from the SYN_PBX system, including call recordings(files inside monitor folder) and voice messages(files inside voicemail folder). So after each upload you will only have newly generated audio files. Copyright ©Synway All Rights Reserved125 / 132 V2.1.2...
Page 128: Backup
If you are downloading the backup to your computer hard drive, please keep this file confidential, because this file contains web admin password, user extension password and many other sensitive information which may Copyright ©Synway All Rights Reserved127 / 132 V2.1.2...
Page 129: Upload Backup File
8.6.1 Reset By clicking “Factory Defaults” button you can reset all configurations for the SYN_PBX system. In addition to the configurations to be reset, recording files, voicemail messages and call logs will Copyright ©Synway All Rights Reserved128 / 132 V2.1.2...
Page 130: Reboot
URL https://192.168.1.100:9999. Username and password will all be reset to admin. 8.6.2 Reboot By clicking “Reboot” you can restart the SYN_PBX system, the whole process will be completed in 2 minutes. Copyright ©Synway All Rights Reserved129 / 132 V2.1.2...
Page 131: Upgrade
8.7 Upgrade Synway will update the SYN_PBX firmware at regular intervals for new features and bug fixes. You can visit our official website www.Synway.net to check the updates for your SYN_PBX system. The downloaded firmware package should be in .rar or .zip format, please extract the package first and upgrade with the uImage-md5.xxx file to upgrade your SYN_PBX system.
Page 132 IP address displayed on the TFTP application window. Please double check the file name and TFTP server IP address then click “Apply” you will be able to upgrade the firmware just like web upgrade. Copyright ©Synway All Rights Reserved131 / 132 V2.1.2...

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Synway Syn_PBX80 U20V2 User Manual

Safety Notice

Overview

Getting Started

Syn_Pbx Basic

Syn_Pbx Advanced

Network Settings

Reports

Security

System Advanced

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