Krups KH732 Manual page 10

The international manufacturer's guarantee covers all costs related to restoring the proven defective product
so that it conforms to its original specifications, through the repair or replacement of any defective part and
the necessary labour. At KRUPS's choice, a replacement product may be provided instead of repairing a
defective product. KRUPS's sole obligation and your exclusive resolution under this guarantee are limited
to such repair or replacement.
Conditions & Exclusions
The international KRUPS guarantee only applies within the guarantee period and for those countries listed
in the country list attached and is valid only on presentation of a proof of purchase. The product can be taken
directly in person to an authorised service centre or must be adequately packaged and returned, by recorded
delivery (or equivalent method of postage), to a KRUPS authorised service centre. Full address details for
each country's authorised service centres are listed on KRUPS website (www.krups.com) or by calling the
appropriate telephone number as set out in the country list to request the appropriate postal address.
KRUPS shall not be obliged to repair or replace any product which is not accompanied by a valid proof of
purchase.
This guarantee will not cover any damage which occurs as a result of misuse, negligence, failure to follow
KRUPS instructions, use on current or voltage other than as stamped on the product, or a modification or
unauthorised repair of the product. It also does not cover normal wear and tear, maintenance or replacement
of consumable parts, or the following:
- using the wrong type of water or consumable
- ingress of water, dust or insects into the product
- scaling (any de-scaling must be carried out according to the instructions for use)
- mechanical damages, overloading
- damages or poor results due to wrong voltage or frequency
- accidents including fire, flood, thunderbolt, etc
- professional or commercial use
- damage to any glass or porcelain ware in the product
This guarantee does not apply to any product that has been tampered with, or to damages incurred through
improper use and care, faulty packaging by the owner or mishandling by any carrier.
In order to offer the best possible after-sales service and constantly improve customer satisfaction, KRUPS
may send a satisfaction survey to all customers who have had their product repaired or exchanged in a
KRUPS authorised service centre.
The international KRUPS guarantee applies only for products purchased in one of the countries listed, and
used for domestic purposes only in one of the countries listed on the Country List. Where a product
purchased in one listed country and then used in another listed country:
a) The international KRUPS guarantee does not apply in case of non conformity of the purchased
product with the local standards, such as voltage, frequency, power plugs, or other local
technical specifications
b) The repair process for products purchased outside the country of use may require a longer time
if the product is not locally sold by KRUPS
c) In cases where the product is not repairable in the new country, the international KRUPS
guarantee is limited to a replacement by a similar product or an alternative product at similar
cost, where possible.
Consumer Statutory Rights
This international KRUPS guarantee does not affect the statutory rights a consumer may have or those
rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased
the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other
legal rights which vary from State to State or Country to Country. The consumer may assert any such rights
at his sole discretion.
*** Please keep this document for your reference should you wish to make a claim under the guarantee
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