Advertisement
6. Troubleshooting
This concludes the Quick Start Guide covering the basic functionality of your Judge Surveillance system. Should you
encounter any difficulties with your setting up and using your system, please first refer to the tables below or visit the
Support section on the Judge Surveillance website at www.judgecctv.com.
Area
DVR Security Setup
Changing General Settings
DVR Network Setup
P2P & Remote View Setup
Configuring Cameras
Changing Recording Schedule
Accessing Playback Footage
Backing Up Footage
Problem
The DVR won't power on.
The DVR is not being displayed
on the monitor.
Cameras aren't displaying live
video.
The DVR is displaying No HDD.
The DVR is not recording video.
Motion is not being detected or
recorded by the DVR or unable
to Smart Search.
Cannot connect to DVR on
smartphone or tablet.
The recorder will not detect a
USB device for backup.
Visit
www.judgecctv.com
for full user manual and support
Main Menu -> Setting | System -> Account
Main Menu -> Setting | System -> General
Main Menu -> Setting | Network -> TCP/IP
Main Menu -> Setting | Network -> P2P
Main Menu -> Setting | Camera -> Encode
Main Menu -> Setting | Storage -> Schedule
Main Menu -> Operate | Search
Main Menu -> Operate | Backup
•
Ensure that the power cable is firmly connected to the recorder and to
the wall socket.
•
Confirm that there is power from the outlet.
•
Ensure the display cable is firmly connected to the recorder & monitor.
•
Ensure you have selected the correct input on your monitor.
•
Test the recorder's display output with different monitor.
•
Ensure that you are not in playback mode, right mouse click to exit.
•
Ensure power is connected to cameras and that the BNC connectors
are firmly connected to the DVR via the camera cable.
•
Swap with known working cables and cameras to test.
•
Check if the HDD is installed and properly connected.
•
Check if the HDD is installed and properly connected.
•
Check that the recording method you have chosen to implement is in
use.
•
By default motion detection is enabled, however, check by navigating
to Main Menu -> Setting | Event -> Video Detect. The Enable check box
should be checked for all relevant channels.
•
Ensure that a period has been selected in the Recording Schedule for
motion detection recording and that the period is filled in yellow.
•
Check motion sensitivity and adjust motion detection area, see:
Main Menu -> Setting | Event -> Video Detect: Region | Set.
•
Ensure that the DVR & device are connected to the Internet and that the
connection is strong enough to receive video (min. 3G speeds).
•
Ensure that the admin password is correct in the Easyviewer app.
•
Ensure the extra stream settings are set to recommended settings.
•
Ensure that the USB drive is formatted to FAT32.
•
Try using another USB flash drive to test compatibility.
Menu Navigation
Troubleshooting
Guide Ref.
Section 2.1.1
Section 2.1.2
Section 2.1.3
Section 2.1.3
Section 2.1.4
Section 2.1.5
Section 4
Section 5
Guide Ref.
Section 1.3
Section 1.3
Section 1.3
Section 1.3
Section 1.3
Section 2.1.5
Section 2.1.3
Section 5.1
11
Advertisement
