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WaveWare Rauland responder 5000 User Manual

Messaging server
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Contents
List of Figures ................................................................................................................................................ 4
RMS Server Specifications ............................................................................................................................. 7
Overview ....................................................................................................................................................... 7
Base Operating Mode ............................................................................................................................... 9
Data Inputs .......................................................................................................................................... 10
Data Outputs ....................................................................................................................................... 10
Data Connections ................................................................................................................................ 10
Event Processing Operating Mode.......................................................................................................... 11
Glossary of Terms........................................................................................................................................ 11
Installation of RMS ...................................................................................................................................... 16
Configure Static IP Address ..................................................................................................................... 16
Discover the RMS Using WaveWare Discover and Reset Tool ........................................................... 16
Log Into RMS ....................................................................................................................................... 18
Configuration of RMS Server ...................................................................................................................... 20
Setup ....................................................................................................................................................... 22
User Manual
V1.01
October 26, 2017
WaveWare Technologies, Inc.
1

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  • Page 1: Table Of Contents

    Glossary of Terms............................11 Installation of RMS ............................16 Configure Static IP Address ........................16 Discover the RMS Using WaveWare Discover and Reset Tool ............16 Log Into RMS ............................18 Configuration of RMS Server ........................20 Setup ............................... 22...
  • Page 2 General Settings ..........................22 E-mail Input Server ..........................28 E-mail Output ............................30 Rules and Filters ..........................31 LED Display ............................34 Mass Notification Msgs ........................36 Messaging Groups ..........................37 Predefined Messages .......................... 39 Test Data Outputs ..........................40 System Events ..........................
  • Page 3 Scheduled Reports ..........................92 Generate Reports ..........................93 Appendices ..............................96 Appendix A – Troubleshooting Inability to Discover RMS using the WaveWare Discover and Reset Tool ................................96 Appendix B - TAP Output Processing Flow Chart ..................97 Appendix C - Adjusting the RMS Boot Up Method ................. 99...

  • Page 4: List Of Figures

    List of Figures Figure 1 - RMS System Architecture ......................9 Figure 2 – WaveWare Discover and Reset Tool - Discovery ............... 17 Figure 3 – WaveWare Discover and Reset Tool - Configure ............... 17 Figure 4 – RMS Main Page .......................... 19 Figure 5 –...
  • Page 5 Figure 19 - Utilities with Event Processing Disabled ................... 43 Figure 20 - Utilities with Event Processing Enabled ..................43 Figure 21 - Data I/O Log ..........................44 Figure 22 - Data I/O Log (Copy/Paste Friendly) ..................45 Figure 23 - Data Inputs Configuration ......................46 Figure 24 - Add New Row Popup ........................
  • Page 6 Figure 47 - Zones/Inovonics Sensors Configuration ................... 84 Figure 48 - Assignment to Zone with Filtering .................... 84 Figure 49 - Alert Processing Schedules Configuration ................87 Figure 50 - Alert Processing Schedule Configuration - Default ..............88 Figure 51 - Alert Processing Schedule Configuration - Two Rows .............. 88 Figure 52 - Report Templates Configuration ....................

  • Page 7: Rms Server Specifications

    Apache web server Overview The Rauland Responder 5000 Messaging Server (RMS) is designed to perform alert detection, alert event processing, alert annunciation, logging, and reporting. RMS uses serial port and Ethernet communications to perform these functions, as well as a web server, Android app, and various methods of alert annunciation.
  • Page 8 • Alert messages via serial port and/or Ethernet , using a variety of protocols, including: o COMP1 o COMP2 o Inovonics central receiver o Messaging Client (browser based messaging) o R5000 (Rauland Responder 5000) o SMTP o TAP o HTTP RMS can be configured to detect alert activation using the above types of data inputs, and also using the following methods: •...

  • Page 9: Base Operating Mode

    • Protocol conversion functions • Data logging The Event Processing Mode includes all Base Mode functions, plus: • Alert event life cycle processing functions • Zone based alert notification routing • Alert escalation notification routing • Schedule based alert notification routing Figure 1 - RMS System Architecture Base Operating Mode Configuration of the RMS Base Mode of operation consists of defining the following:...

  • Page 10: Data Inputs

    • Data Inputs • Data Outputs • Data Connections Note that any RMS operations require the definition of the appropriate Data Connections, with each Data Connection associated with the appropriate Data Input and Data Output. Note that the Data Input and Data Output relationships are defined by the Data Connections, which can create one-to-one, one- to-many, many-to-one, and many-to-many data processing relationships.

  • Page 11: Event Processing Operating Mode

    Event Processing Operating Mode The Event Processing mode of operation requires configuration of the Base Operating Mode, including defining one or more Data Connections that use the Event Processing System Data Output, to ensure alert data gets delivered to the Event Processing System for alert processing and routing. The system configuration items associated with the Event Processing System are marked in this manual with an superscript.
  • Page 12 Inovonics Echostream A wireless sensor monitoring infrastructure manufactured by Inovonics that requires no radio license to install, and uses 900 MHz band frequency hopping technology WaveTrac Sensor A Bluetooth Low Energy transmitter that uses regular Bluetooth advertisement transmissions to communicate its status to the WaveTrac sensor monitoring infrastructure WaveTrac Gateway A wireless sensor monitoring infrastructure that requires no radio license to...
  • Page 13 be generated. Receivers Receivers are used by both the Inovonics infrastructure as well as the WaveTrac Sensor infrastructure. All receivers need to be registered with the system for purposes of helping to perform basic alert location calculations when alerts occur, by identifying which receiver was closest to a sensor when an alert is generated.
  • Page 14 Audio File An audio representation of a portion of an alert message, where the system can concatenate audio files and deliver those to alert recipients in an audio fashion. The audio files can be delivered to desktop browser Digital Alert Viewer, to walkie-talkies via two way radio interface, and to PA systems or amplified speaker systems Report Template...

  • Page 16: Installation Of Rms

    Discover the RMS Using WaveWare Discover and Reset Tool The WaveWare Discover and Reset Tool is designed to make it simple to install and configure an RMS. Simply connect the RMS to your LAN, then run the Discover and Reset Tool’s Discovery function to discover the RMS on the LAN.

  • Page 17: Figure 2 - Waveware Discover And Reset Tool - Discovery

    Note that the RMS should be displayed in the list with a Model value of R5000. Click on the displayed record of a discovered RMS to launch the default browser and to pull up the RMS configuration page. Figure 2 – WaveWare Discover and Reset Tool - Discovery Figure 3 – WaveWare Discover and Reset Tool - Configure...

  • Page 18: Log Into Rms

    Note: The RMS ships with DHCP enabled. If the LAN that the RMS is connected to does not allow UDP broadcast packets, then the WaveWare Discover and Reset Tool will not discover the RMS. Refer to Troubleshooting section for how to address this issue.

  • Page 19: Figure 4 - Rms Main Page

    Figure 4 – RMS Main Page...

  • Page 20: Configuration Of Rms Server

    Configuration of RMS Server The RMS is configured via a browser based configuration page that can be located at the current IP address of the RMS. Reference the configuration sequence defined on the main page. The primary means of navigating in the RMS configuration interface is the drop down menus. The drop down menus are organized based upon the following primary factors: •...
  • Page 21 • Zones • Wireless Receivers • LED Displays • Digital Alert Viewers • Audio Gateways • Audio Files Alert Sources • Alert Types • WaveTrac Sensors • Inovonics Sensors • Text Input Alerts Alert Recipients • User Accounts • Pagers •...

  • Page 22: Setup

    Schedules Reports • Report Templates • Scheduled Reports • Generate Reports Notes: 1. All configuration edits are directly saved to the database when you are operating in the grid view. A successful database update is indicated by the selected row flashing green. A failed database update is indicated by the selected row flashing red.

  • Page 23: Figure 5 - General Settings Configuration When Event Processing Is Disabled

    Figure 5 – General Settings Configuration when Event Processing is Disabled Figure 6 - General Settings Configuration when Event Processing is Enabled Following are the components of General Settings page with a description of how they affect system operation. Items marked with are displayed only if Event Processing is enabled.

  • Page 24: Time Zone

    Site Password Defines a value that wireless receivers and other system level devices use as a password to log into the server. Time Zone Defines the time zone that the system uses. When Time Zone is adjusted, the system may be non- responsive for up to 30 seconds.
  • Page 25 Shift 3 Start The time that shift 3 operations start, to help the system perform shift based operations, formatted as HH:MM in 24 hour format, e.g. 24:00. If the update fails, modify your entry to match the HH:MM format and try again. Freq Call TH The minimum time, in minutes, between the time of deactivation of a call for a particular sensor and reactivation of that call, at which that call should be marked as a frequent call, for use in the Frequent...
  • Page 26 OOP Timeout The amount of time, in seconds, required to trigger an out-of-proximity event once an in-proximity signal is no longer detected from a WaveTrac sensor Motion OOP Timeout The amount of time, in seconds, required to trigger an out-of-proximity event once an in-proximity signal is no longer detected from a WaveTrac sensor, and a motion signal has been detected within the OOP timeout period Audio Preamble...
  • Page 27 Reg Key The registration key provided by the distributor to define activation of system features and any system scalability limits. The Authorizations table on the General Settings page indicate what is allowed to function. Inserting a new Registration Key value into the Reg Key field, and pressing the enter key will adjust the Authorizations.

  • Page 28: E-Mail Input Server

    Max Data Outputs Defines the maximum quantity of Data Outputs that will be allowed to be configured Messaging Client Enabled Identifies if the Messaging Client feature is enabled Max Concurrent Browser Alert Client Connections Defines the maximum quantity of Browser Alert Client connections that will be allowed to be concurrently connected to the system.

  • Page 29: Figure 8 - E-Mail Input Server Configuration

    Figure 8 - E-mail Input Server Configuration IP Address/Domain The domain name or IP address of the SMTP server that will process the incoming e-mail. Typically this is the IP address of the system. Address Filtering If checked, the incoming e-mail will be rejected if the domain name or IP address portion of the To: address does not match the IP Address/Domain value.

  • Page 30: E-Mail Output

    If checked, a header value of “Body: “ will be included in front of the Body: address value in the message delivered by the system. E-mail Output The E-mail Output page allows configuration of how e-mail output processing should be performed. This is required only if you have enabled SMTP protocol on a Data Output, you have scheduled Reports, or you intend to e-mail user generated reports.

  • Page 31: Rules And Filters

    Password The password value used to log into the e-mail server. Can be blank if the e-mail server does not require authentication. Test To Address The e-mail To address used when testing the e-mail server connection Port The IP port value to use in communications with the SMTP server Successfully Tested A reference value indicating if the e-mail connection settings have been successfully tested.

  • Page 32: Figure 10 - Rules And Filters Configuration

    Figure 10 - Rules and Filters Configuration Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page.
  • Page 33 The ID field is a reference field identifying the database record ID value Name A reference name to assign to the rule/filter to help you remember what the rule/filter record is supposed to do. Key String The Key String is a text value that is compared to all incoming Data Input values. All rule/filter records will be compared to all incoming Data Input values.

  • Page 34: Led Display

    LED Display The LED Display page allows configuration of how the system manages message display on all of the LED Displays in the system. To accomplish output to one or more LED displays in the system, both Data Outputs and Data Connections need to be created, where they use LED Display protocol. See more information in the Data Outputs section.
  • Page 35 Timestamp Format AM/PM or 24 Hr timestamp display format will be applied, based upon your selection Hold Mode Long Msgs If checked, when message lengths are longer than the visible character length of the display, the message will be presented in hold mode. Otherwise, long messages will be displayed in right to left scrolling mode.

  • Page 36: Mass Notification Msgs

    Mass Notification Msgs The Mass Notification Msgs page allows configuration of priority messages that can appear on LED Displays and can be distributed via a mass notification function. The mass notification messages are assigned in Setup/Rules and Filters, in Alert Sources/WaveTrac Sensors, in Alert Sources/Inovonics Sensors, and in Alert Sources/Text Input Alerts.

  • Page 37: Messaging Groups

    The LED display command code used by the system to cause the priority message to appear on all LED displays in the system. It is recommended that you coordinate with WaveWare before editing or creating any Command values, due to the sensitivity of the LED displays to errors in command code formatting.

  • Page 38: Figure 14- Messaging Group/Recipients Configuration

    Configure Clicking on the Configure link for the selected Messaging Group will cause the Messaging Groups/Recipients Configuration page to appear. Figure 14- Messaging Group/Recipients Configuration Click on the Messaging Group selector to assign or unassign Recipients from the Messaging Group. All of the eligible recipients defined in the system will be displayed.

  • Page 39: Predefined Messages

    Figure 15 - Messaging Group Selector The Search field allows you to narrow your list of items and is case insensitive. If you type a term in the Search field, such as “em”, only items that contain “em” will be displayed. When you click the Select All checkbox, all of the filtered records will be selected.

  • Page 40: Test Data Outputs

    Figure 16 - Predefined Messages Configuration Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page.

  • Page 41: System Events

    Data Output The Data Output that you want to test. Base Test Msg Defines the base value of the test messages to be output during the test. During the test, the system will add a sequential number value to the Base Test Msg to form the complete test message, with the sequence value changing at each test interval.

  • Page 42: Utilities

    Figure 18 - System Events Configuration The ID field is a reference field identifying the database record ID value Name The reference name for the System Event. The reference name will be used to represent the system event when system event related alerts are generated. System Event A system generated event that can be reported to system user accounts.

  • Page 43: Figure 19 - Utilities With Event Processing Disabled

    Figure 19 - Utilities with Event Processing Disabled Figure 20 - Utilities with Event Processing Enabled Troubleshooting Logging If checked, the system will perform troubleshooting logging, so that the WaveTrac Receiver Logs will have useful data in them. WaveTrac Receiver Logs Any WaveTrac Wireless Receivers with assigned Behaviors will be listed here.

  • Page 44: Figure 21 - Data I/O Log

    HTTP Access Log Click the HTTP Access Log link to display a listing of the last 1,000 HTTP access records. Web Server Error Log Click the Web Server Error Log link to display a listing of the last 1,000 Web Server error records. Data I/O Log Click the Data I/O Log link to display a listing of the last 1,000 data input/output records.

  • Page 45: Inputs/Outputs

    Figure 22 - Data I/O Log (Copy/Paste Friendly) Support Session Button Clicking on the Support Session button allows your system to attempt to open a secure communications session between the device and technical support staff. This feature requires the system to be on a network segment with internet access and to be able to use IP port 22 on that connection.

  • Page 46: Figure 23 - Data Inputs Configuration

    • SMTP (e-mail) • • HTTP See appendices for interface protocol details. Note that the Event Processing System and Messaging Client are system specific Data Inputs that cannot be modified. The Event Processing System performs event detection, alert event life cycle management, alert event notification, alert event logging, and alert event reporting.

  • Page 47: Figure 24 - Add New Row Popup

    then click on the Apply button. The Name value can be changed later by simply clicking on the Name cell in the grid and editing it. You will see another popup confirming the addition of the new row. Click on the confirmation window’s OK button, then you will see the new row added to the grid, with default values applied.
  • Page 48 than one value, they should be semi-colon delimited values, while each list should be comma delimited, e.g. tolist=101;114,maintlist=111. Following is a list of Settings parameters available for use with Data Inputs, their range of values, and their default behaviors: • port=NNNN, with values including any valid IP port value •...

  • Page 49: Data Outputs

    Delete Click the Trash Can icon if you want to delete this database record Data Outputs The Data Outputs page allows the configuration of one or more outgoing data system connections or connection to any system that supports one of the following communications protocols: •...
  • Page 50 Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page. Add new data output The Add new data output button allows you to create a new record.

  • Page 51: Data Connections

    use a regular space character, but space characters are difficult to see when troubleshooting failed system operation. You can use blacklist and whitelist settings values to filter which Pager ID values are associated with the output, allowing the output to only be delivered messages associated with the defined Pager ID values. List values are always semi-colon delimited.

  • Page 52: Figure 26 - Data Connections Configuration

    • Protocol splitting • Protocol combining • Event processing, including: o Alert event detection, o Alert event life cycle management o Alert event notification o Alert event logging o Alert event reporting Data connections are required to be configured into the system to allow RMS to perform any processing of incoming or outgoing data.

  • Page 53: Messaging Client

    The ID field is a reference field identifying the database record ID value Name The name of the data connection. Input The Data Input assigned to this data connection. Output The Data Output assigned to this data connection. Note: If you are going to use the RMS Event Processing System, it is necessary that you create a Data Connection that includes Event Processing System as a Data Output, for each of the Data Inputs that you want processed by the Event Processing System.

  • Page 54: Figure 27 - Messaging Client

    Figure 27 - Messaging Client The Messaging Client Recipients list is populated using the following rules: 1. One or more User Accounts have been configured that have non-blank Last, First and/or Dept values, and those User Accounts are assigned a Pager, have a non-blank E-mail value and/or App is enabled for the User Account.

  • Page 55: Facility

    To add User Accounts to an existing Messaging Client Recipients list, edit User Accounts to meet the first rule above. The Recipient list information indicated in parentheses identifies the name of the Data Output associated with that particular recipient, and for a Data Output using Smartphone protocol, the information can indicate if a particular user is currently Offline.

  • Page 56: Residents Ep

    The ID field is a reference field identifying the database record ID value Name The reference name for the Room. Note that the first room in the list is always named “Unassigned” to allow the unassignment of a room from a sensor. Records of ID value 0 and Name value of Unassigned, cannot be deleted from the system.

  • Page 57: Zones Ep

    Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page. Add new resident The Add new resident button allows you to create a new record.

  • Page 58: Figure 30 - Wireless Receivers Configuration With Event Processing Enabled

    Figure 30 – Wireless Receivers Configuration with Event Processing Enabled Figure 31 - Wireless Receivers Configuration with Event Processing Disabled Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value.
  • Page 59 Name The reference name for the Wireless Receiver. The default Name inserted by the system is the detected Address value of the receiver. Address The Address field is a reference field displaying the detected address value of the receiver. The Address field displays an address value formatted as TTAA...AA, where TT is a receiver type prefix and AA...AA identifies the unique address of the receiver.

  • Page 60: Led Displays

    The Proximity Threshold value can range from 50 to 250, with the higher numbers making the WaveTrac wireless receiver less sensitive to proximity detection. This setting does not apply to Inovonics wireless receivers. Proximity Threshold Hi The RSSI value of the wireless signal that the associated WaveTrac Wireless Receiver will use to detect proximity events from WaveTrac Sensors when those WaveTrac Sensors are outputting a high RF signal level, to allow tuning of sensitivity at each receiver.

  • Page 61: Figure 32 - Led Displays Configuration

    Figure 32 – LED Displays Configuration Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page.

  • Page 62: Digital Alert Viewers

    values. Blacklist tells the system to NOT output messages associated with the list of Pager ID values, while whitelist tells the system to output messages associated with the list of Pager ID values. An example blacklist setting is blacklist=101;105. An example whitelist setting is whitelist=102;103;104;200.

  • Page 63: Audio Gateways

    Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page. The ID field is a reference field identifying the database record ID value Name The name of the Digital Alert Viewer, which default displays Address value until you edit this field.

  • Page 64: Figure 34 - Audio Gateways Configuration

    Figure 34 – Audio Gateways Configuration Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page.

  • Page 65: Audio Files

    Audio Files The Audio Files page allows the configuration of audio files that can be delivered. The Audio Files menu item is only available when Event Processing is enabled. The audio files can be delivered to desktop browser Digital Alert Viewer, to walkie-talkies via two way radio interface, and to PA systems or amplified speaker systems.

  • Page 66: Event Processing

    Figure 36 - Audio File Selection Delete Allows you to delete this record. Event Processing The Event Processing menu item is only available when Event Processing is enabled. Alert Types The Alert Types page allows configuration of alert types. The Alert Types menu item is only available when Event Processing is enabled.

  • Page 67: Wavetrac Sensors

    Add new alert type The Add new alert type button allows you to create a new record. To create a new record, click the Add new alert type button. The ID field is a reference field identifying the database record ID value Name The reference name for the Alert Type, used to create part of the alert text for an active alert.

  • Page 68: Figure 38 - Wavetrac Sensors Configuration

    Figure 38 – WaveTrac Sensors Configuration Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page.
  • Page 69 Alert Type Reference text used to create part of the alert text for an active alert associated with this sensor. Alert text format is Alert Type + Room + Resident + " @ " + Location, e.g. Pendant Rm. 201 J. Larsen @ Cafeteria.

  • Page 70: Inovonics Sensors

    Audio File The audio file assigned to the sensor. The audio file will be played by the either the audio file to two way radio interface device or in a Digital Alert Viewer in either a desktop browser or on a digital TV screen.
  • Page 71 Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page. The ID field is a reference field identifying the database record ID value Name The reference name for the Inovonics Sensor.
  • Page 72 Larsen @ Cafeteria. Location information is added to the alert text if the Include Location feature is enabled in General Settings. Resident The resident that the sensor is assigned to. Typically used with mobile sensors. Resident can be an optional assignment that can improve the detail in an alert message, as required. If a resident is assigned to a sensor, and a room is assigned to a resident in the Residents table, that room will take precedence over the Room assigned in this table when the alert is processed.

  • Page 73: Text Input Alerts

    Text Input Alerts The Text Input Alerts page allows configuration of Text Input Alerts that require alert event detection from Data Inputs. The Text Input Alerts menu item is only available when Event Processing System is enabled. Text Input Alerts are auto-detected and auto-registered by the system once a Data Connection is created that links a Data Input to the Event Processing System.
  • Page 74 Alert Type Controls whether or not a Text Input Alert is processed or not. Alert Type is also a reference text used to create part of the alert text for an active alert associated with this Text Input Alert message. Alert text format is Alert Type + Room + Resident + "...

  • Page 75: Alert Recipients

    Priority Checked if any alerts generated by this sensor associated with this Text Input Alert message should be automatically marked as priority. Audio File The audio file assigned to the sensor. The audio file will be played by the either the audio file to two way radio interface device or in a Digital Alert Viewer in either a desktop browser or on a digital TV screen.

  • Page 76: Figure 42 - User Accounts Configuration When Event Processing Is Disabled

    Figure 42 - User Accounts Configuration when Event Processing is Disabled Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page.
  • Page 77 the web configuration interface, with Super providing full access. The difference between Admin and Super, is that Admin does not have access to some of the web configuration functions. Note that the User role allows access to the Messaging Client and Alert Client features. Last The last name of the user, as a reference.

  • Page 78: Pagers

    If the schedule is unassigned, alerts associated with that user will always be sent to the defined recipient. Schedules can be assigned in other areas of the system, such as Rooms, Residents and Wireless Receivers. Where schedules are layered during the process of generating alerts or delivering alert notifications, for the system elements where a schedule is assigned, if any one or more of those assigned schedules indicate that the alert should be generated, the alert will be generated.

  • Page 79: Alert Client

    Figure 43 - Pagers Configuration The ID field is a reference field identifying the database record ID value Name Reference text used for the pager. Create this list, then assign a pager to a User. Pager ID The Pager ID value used for this pager, when communicating to a Data Output that uses a pager compatible protocol, such as TAP or COMP2.

  • Page 80: Zone Assignments

    • Claim (Alert will be marked claimed and text changed to green color in the Alerts list) • Notate (Alert will be marked notated, and (n) will appear to the right of the alert text in the Alerts list). If you click on a notated alert, the notations will appear in a list below the Go Back option.

  • Page 81: Zones/Wavetrac Sensors

    Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page. Add new zone The Add new zone button allows you to create a new record.

  • Page 82: Figure 45 - Zones/Wavetrac Sensors Configuration

    Figure 45 - Zones/WaveTrac Sensors Configuration All of the defined Zones are listed on this page. Click on a specific Zone selector to assign or unassign sensors from the Zone. All of the sensors defined in the system will be displayed. Those assigned to the zone will be checked and highlighted as shown in Figure 28 below.

  • Page 83: Zones/Inovonics Sensors

    Figure 46 - Assignment to a Zone Zones/Inovonics Sensors The Zones/Inovonics Sensors Configuration page allows configuration of the relationships between Inovonics sensors and the Zones configured into the system. The Zones/Inovonics Sensors menu item is only available when the Event Processing System is enabled.

  • Page 84: Figure 47 - Zones/Inovonics Sensors Configuration

    Figure 47 - Zones/Inovonics Sensors Configuration All of the defined Zones are listed on this page. Click on a specific Zone selector to assign or unassign sensors from the Zone. All of the sensors defined in the system will be displayed. Those assigned to the zone will be checked and highlighted.

  • Page 85: Zones/ Text Input Alerts

    Zones/ Text Input Alerts The Zones/ Text Input Alerts Configuration page allows configuration of the relationships between Text Input Alerts and the Zones configured into the system. The Zones/ Text Input Alerts menu item is only available when the Event Processing System is enabled. All of the defined Zones are listed on this page.

  • Page 86: Zones/Data Outputs

    Zones/Data Outputs The Zones/Data Outputs Configuration page allows configuration of the relationships between Data Outputs and the Zones configured into the system. The Zones/Data Outputs menu item is only available when the Event Processing System is enabled. All of the defined Zones are listed on this page. Click on a specific Zone selector to assign or unassign Data Outputs from the Zone.

  • Page 87: Figure 49 - Alert Processing Schedules Configuration

    Figure 49 - Alert Processing Schedules Configuration Filter The Filter field allows you to search the grid for any text value. The grid auto-adjusts to show you records that contain the filter value. To clear the filter, remove the filter text, press the Enter key when the cursor is in a blank Filter field, or refresh the page.

  • Page 88: Figure 50 - Alert Processing Schedule Configuration - Default

    Figure 50 - Alert Processing Schedule Configuration - Default In the following figure, the schedule is made more complex by clicking the green + button to the right, to create another schedule row. In this example, the Sunday button on the first row was clicked to unselect Sunday, then the Sunday button was clicked on the second row to assign Sunday to the second row.

  • Page 89: Reports

    Assigned days are the day assignment buttons with a white background. Once you assign a day for a particular schedule row, you cannot assign that same day to another schedule row until you unassign that day from a schedule row. You can create a schedule with one or more days unassigned. Alert processing will not occur on unassigned days for a particular schedule.
  • Page 90 Add new report template The Add new report template button allows you to create a new record. To create a new record, click the Add new report template button. The ID field is a reference field identifying the database record ID value Name A reference name for the Report Template Report Type...

  • Page 91: Figure 53 - Report Template Configuration

    Figure 53 - Report Template Configuration Report Type The Response Times report displays Total Calls, Avg Response Time, and also splits it out by shift. The Event Activity report displays Time, Room, Type, Response Time, Shift, and Zone for each call event. The Frequent Calls report displays Time, Room, Type, Response Time, Shift, and Zone for calls detected as frequent calls.

  • Page 92: Scheduled Reports

    Figure 54 - Test Template Example Report Scheduled Reports The Scheduled Reports page allows configuration of the scheduled delivery of a specific Report Template, in HTML formatted e-mail, to up to 4 e-mail recipients. Figure 55 - Scheduled Reports Configuration Filter The Filter field allows you to search the grid for any text value.

  • Page 93: Generate Reports

    Report Template The report template assigned to this scheduled report. Recipient A recipient assigned to receive the scheduled report. Only User Accounts who have an e-mail address assigned can be selected to receive scheduled reports. Can be Unassigned. Recipient A recipient assigned to receive the scheduled report. Only User Accounts who have an e-mail address assigned can be selected to receive scheduled reports.

  • Page 94: Figure 56 - Report Generator

    Figure 56 - Report Generator Report Type The Response Times report displays Total Calls, Avg Response Time, and also splits it out by shift. The Event Activity report displays Time, Room, Type, Response Time, Shift, and Zone for each call event. The Frequent Calls report displays Time, Room, Type, Response Time, Shift, and Zone for calls detected as frequent calls.
  • Page 95 Generate Report Button Click the Generate Report button to generate the report to appear in your browser. Report Recipient Select an E-mail address to send an E-mail Report to. The selection list is created from User accounts that have E-mail addresses assigned to them.

  • Page 96: Appendices

    The RMS is normally shipped with DHCP enabled. The WaveWare Discover and Reset Tool, using broadcast UDP packets, is normally used to discover the RMS. If the network that the RMS is connected to prevents broadcast UDP packets, then the WaveWare Discover and Reset Tool will be unable to discover the RMS.

  • Page 97: Appendix B - Tap Output Processing Flow Chart

    Appendix B - TAP Output Processing Flow Chart Following is a flow chart that documents how RMS manages both Ethernet and serial port TAP output. This flow chart is designed to accommodate a wide variety of devices that support TAP protocol. Notes: 1.

  • Page 99: Appendix C - Adjusting The Rms Boot Up Method

    Appendix C - Adjusting the RMS Boot Up Method The RMS is designed to boot up immediately when power is applied. If you want the RMS to only boot up when you press the power button, you can adjust the RMS (Intel NUC) BIOS. The following BIOS screen shows an After Power Failure drop box in the Secondary Power Settings section of the Power tab.

  • Page 100: Appendix D - Remote Support Session

    Appendix D – Remote Support Session You can attempt to establish a secure connection to the support team server by launching the Support Session function from the system. The Support Session feature allows the system to attempt to connect to the support team server using IP port 22 and SSH secure tunneling. You can launch Support Session from either the web interface login page or from the Setup/Utilities page.

  • Page 101: Appendix E - Responder 5000 Messaging App

    Appendix E – Responder 5000 Messaging App The Responder 5000 Messaging App is designed to display notices generated by both the Responder 5000 communications system and by the RMS. Notices are color coded to represent their priority. Notification sounds indicate when new notices arrive. Notification sounds can use app defaults or custom assigned notification sounds.
  • Page 102 Tapping Answer on the answerable notice dialog pops up an answer dialog that establishes an audio call with the originating call device. To end the call, tap the red phone icon.
  • Page 103 To make an outgoing call, you can select Call History from the dropdown menu, then tap on the green speaker icon to launch the call, and tap on the red phone icon to end the call. Priority colors and non-default alert notification sounds can be configured in the Setup/Rules and Filters page of the RMS web config interface.

  • Page 104: Appendix F - Using Rms With Inovonics And Responder 5000 App

    Appendix F – Using RMS with Inovonics and Responder 5000 App Following is an overview of how to implement Inovonics sensor monitoring with the RMS and the Responder 5000 app. The basic description of how this works is as follows: 1.

  • Page 105: Inovonics Interface Event Processing Enabled Configuration

    Inovonics Interface Event Processing Enabled Configuration • Starting with no Data Connections, create Data Input using Inovonics protocol • Create Data Connection between Inovonics data input and Event Processing data output • Create Smartphone data output • Create Data Connection between Event Processing data input and Smartphone data output •...

  • Page 106: Appendix G - Http Data Input Protocol

    with that User Account. When there are Backup Zones assigned to the affected primary Zone, and the Backup Response Threshold value for a given alert is exceeded, that alert will be delivered to any User Account that is marked to receive Supervisory Alerts, using all communication methods associated with that User Account.

  • Page 107: Appendix H - Honeywell Notifier Nws-3 Web Server Fire Panel Integration

    Appendix H - Honeywell Notifier NWS-3 Web Server Fire Panel Integration The Honeywell Notifier NWS-3 Web Server fire panel model has the ability to output e-mail on an alert. Those e-mail alerts may not include an e-mail To: address. In order to route those e-mail alerts through the RMS system, you need to both disable Address Filtering and define a Settings tolist.

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