Table of Contents
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Table of Contents
Summary of Contents for Heidi CP55
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Page 1: User Manual
User Manual... -
Page 2: Table Of Contents
Table of Contents ........................8 Introduction Printer outside features ......................8 1.2. Printer inside features ......................11 Ribbon cartridge features....................12 Display and Buttons ......................13 ......................14 2. Printer installation 2.1. Connecting a power and a USB cable................14 2.2. Fitting the ribbon ........................15 2.3. - Page 3 5.2. Contactless smartcard reader ....................57 ........................60 6. Troubleshooting 6.1. Error Message ......................... 60 6.2. Cleaning the printer ........................ 64 6.3. TPH (Thermal Print Head) replacement ................68 6.4. Card movement ........................70 6.5. Printing quality ........................71 6.6. Magnetic stripe encoding ...................... 73 6.7.
- Page 4 Figure 7 CP55-S & CP55-D Display and Buttons ..................13 Figure 8 CP55 Connection of power and USB cable ................14 Figure 9 CP55 Dual Connection of power and USB cable ..............14 Figure 10 Top Cover open ..........................15 Figure 11 Take out the ribbon cartridge ......................
- Page 5 Figure 25 CP55 Withdrawal a card ......................... 20 Figure 26 CP55 installation of Rear Stacker ..................... 21 Figure 27 CP55 Dual installation of Rear Stacker .................. 21 Figure 28 Setting values in the Configuration program ..............21 Figure 29 Install printer driver 1 ........................22 Figure 30 Install printer driver 2 ........................
- Page 6 Figure 59 CardPrinterConfig – Card Printer Advanced Setup ............41 Figure 60 CardPrinterConfig – Flipper Setup ................... 44 Figure 61 Rear view of CP55 printer 1 ......................45 Figure 62 Rear view of CP55 printer 2 ......................45 Figure 63 Running the NetAdmin ........................46 Figure 64 Network printer is not found ......................
- Page 7 Figure 83 Installation method selection ...................... 58 Figure 84 Driver location ............................. 58 Figure 85 Completing the driver installation .................... 59 Figure 86 Exclusive cleaning card for CP55 printer ................64 Figure 87 Printer cleaning start ........................64 Figure 88 Printer cleaning Step 1 ........................65 Figure 89 Printer cleaning Step 2 ........................
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Page 8: Introduction
1. Introduction 1.1 Printer outside features For the user’s convenience, CP55 printer status can be seen through LCD with LED and the printer can be controlled by two LED buttons. It takes a power via the 24V adaptor provided with the printer. Using USB and Network port, it is communicated with the user’s The following shows the outside functional features found on the printer. -
Page 9: Figure 2 Cp55 Rear Features
CP55 (Figure.3) is the standard card printer. It can be printed in single side with the encoding. This manual is prepared based on CP55. CP55 Dual (Figure.4) has a flipper which can enable to print in both sides. CP55 Dual can print the both side of the card with the encoding. -
Page 10: Figure 4 Cp55-D (Dual)
Figure 4 CP55-D (Dual) -
Page 11: Printer Inside Features
1.2. Printer inside features In CP55 printer, the ribbon is installed by a ribbon cartridge which can be used semi permanently. The following shows the inside functional features found on your CP55 printer. ⑤ ④ ② ③ ① Figure 5 CP55 Inside features ①... -
Page 12: Ribbon Cartridge Features
Ribbon cartridge features CP55 printer uses the ribbon cartridge as below picture. ① Ribbon cartridge ④ ② Take up parts ② ③ ③ Supply parts ④ ① Disposable Cleaning Roller Figure 6 Ribbon cartridge features ① Ribbon cartridge -. Install a ribbon and a disposable cleaning roller provided with the ribbon. -
Page 13: Display And Buttons
Figure 7 CP55-S & CP55-D Display and Buttons The status of CP55 is ‘Initializing’ when boot up. It is changed to ‘System Ready’ if the printer is fine. It is change to ‘Printing’ when the printer is working. In case of sensing an error, it is changed to ‘Error’... -
Page 14: Printer Installation
Connect the power and USB cable as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. Figure 8 CP55 Connection of power and USB cable Figure 9 CP55 Dual Connection of power and USB cable... -
Page 15: Fitting The Ribbon
2.2. Fitting the ribbon Before printing, prepare the related items such as a card, a ribbon and a cleaning roller. In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer. (1) Turn off the printer (2) Open the printer top cover by pressing the top cover open button. -
Page 16: Figure 12 Loading The Ribbon 1
(4) Install a ribbon into the ribbon cartridge as the right picture. Figure 12 Loading the ribbon 1 (5) Insert the supply side of the ribbon ① to no.1 hole and press the opposite ③ (no.2). Insert the take-up side of the ribbon same method to no.3 and no.4. -
Page 17: Figure 15 Peeling The Protective Wrapper
(7) Peel the protective wrapper from the cleaning roller. After removing the protective wrapper, the cleaning roller should be kept clean from fingerprints, dust and foreign substances to avoid contamination because it is adhesive. (Caution! Do not use without peeling off Figure 15 Peeling the protective wrapper the protective wrapper because the cleaning roller cannot perform its function.) -
Page 18: Loading The Cards
2.3. Loading the cards This section shows how to load the plastic cards. (1) Open the input hopper cover. Adjust the card thickness with the card thickness control lever. (Caution! If the adjustment is not correct, it will make some error. Use the type of cards in the specification of this manual. -
Page 19: Figure 21 Loading The Cards 1
(3) Stand the stack of cards vertically after separating Figure 21 Loading the cards 1 (4) Load the cards on the input hopper properly and close the hopper cover. Figure 22 Loading the cards 2 (5) When insert each one card, insert the card to the end as left picture (Caution! If the printer has a lock device,... -
Page 20: The Withdrawal Of Printed Cards
2.4. The withdrawal of printed cards. Printed cards are passed out to the stacker of front bottom side of CP55 printer. Figure 25 CP55 Withdrawal a card CP55’s stacker can be divided as following image. so you can withdraw the printed cards... -
Page 21: Rear Stacker (Option)
2.5. Rear Stacker (Option) CP55 can install a rear stacker for option at the back of the printer. In case of CP55, please install into the slots at the backside. In case of CP55 Dual, please open the back cover of the printer and install it. -
Page 22: Driver Installation (Windows 7 / 8 / 10)
Driver installation (Windows 7 / 8 / 10) 2.6. (1) Please insert the installation CD. Please choose language and click “Driver Install”. Figure 29 Install printer driver 1 (2) When “User Account Control” window is opened, click “Yes” Figure 30 Install printer driver 2 (3) STEP 1: Please turn off printer if it is connected to PC. -
Page 23: Figure 32 Install Printer Driver 4
(4) STEP 2: When you click “Next”, the driver installation will be ready. Figure 32 Install printer driver 4 (5) STEP 3: - USB Please click “Next” if printer is connected to USB only. If you want to install the driver for a printer connected to network, please select the “TCP/IP Network port”... -
Page 24: Figure 36 Install Printer Driver 8
“Close” Figure 36 Install printer driver 8 (9) Please open “Devices and Printers” from “Hardware and Sound”. Please check if “Heidi CP55 Card Printer” is created. Figure 37 Install printer driver 9 (10) Please click the right mouse button after cursor is placed on “Heidi CP55 Card Printer”... -
Page 25: Figure 39 Install Printer Driver 11
(11) Please select “general” tab and click “Print test page” in “Heidi CP55 Card Printer Properties” window. Figure 39 Install printer driver 11 (12) Please check test card if it is printed properly and click “Close” if a card is printed properly. -
Page 26: Driver Configuration
3. Driver configuration 3.1. Printer Properties To check printer properties, you need to open printer driver. Please open “Devices and Printers” and right-click “Heidi CP55 Card Printer”. Click “Printer Properties”. (1) Printing Preferences Please click “Preferences…” shown on the bottom of the left picture. -
Page 27: Figure 43 Input / Output
(3) Input / Output [ Supply Tray ] Supply : You can select “Auto” if CP55 has 1 input hopper. Please select the hopper if it has a multi hopper. Tray : You can select “CR-80” because CP55 supports CR80 cards only. -
Page 28: Figure 45 Encoding
Partial : Partial print mode. It is printed partially for the print area only. Printing speed can be faster than standard mode. Dither : There are 3 possible selections, Threshold, Random, and Diffusion Dither. It is performed with K and KO ribbon only. (Please select “Diffusion Dither”... - Page 29 Track 1 : (default) IATA Track 2 : (default) ABA Track 3 : (default) MINS JIS II Track : (default) JIS II Density: MS encoding density (210, 75) Text Encoding Sentinels : Start, End Marker for text magnetic encoding Start : Start Marker End : End Marker...
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Page 30: Advanced Options
3.2. Advanced Options To change the detailed configuration, In the ‘Layout’ tab shown, Please click “Advanced…” shown on the bottom of the ‘Layout’ tab of the ‘Preferences’ Reset Default Values: Reset to default. Color Correction: You can correct gamma for colors. You need to use CardPrinterConfig to adjust color densities. - Page 31 Black Object: to extract resin black automatically for text, line, box, circle, binary images, etc. Black Text: to extract resin black for text only Black Dots: to extract resin black for all of black Black Dots only: to extract resin black for all of black and not to print on color panels ...
- Page 32 Wait Position [-100:100]: to set the position of card to wait from the criteria position. Unit is 0.1mm Wait Time [0:1000]: to set time to wait. Unit is second...
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Page 33: Other Settings
Default is unchecked “Share this printer”. Figure 47 Printer sharing (2) Ports Port tab shows which port is connected with CP55. CP55 has connection with USB Virtual printer port as left picture because CP55 uses USB connected to PC. (Caution! This port is selected automatically. -
Page 34: Figure 49 Advanced
(4) Color Management In “Color management” tab, you can select color management profile fit to the printer. CP55 uses color profile to express optimal color. The driver selects color profile automatically to fit each ribbon. (It is recommended to maintain default.) -
Page 35: Figure 51 Security
(5) Security You can set the permission to use a printer. Depend on the permission, the certain group or user can print, manage the printer/documents or not. Figure 51 Security (6) Service You can recognize the modules to connect, printer serial, printer ID, driver version, firmware version, type of ribbon &... -
Page 36: Utilities
4. Utilities 4.1. Card Printer Config CP55 is produced with optimized setting. You need to adjust setting value if required or spare parts are replaced using CardPrinterConfig in our Installation CD. You can adjust following settings with CardPrinterConfig. (1) Run CardPrinterConfig Password input window is displayed when you run this program. -
Page 37: Figure 55 Cardprinterconfig - Card Printer Basic Setup
Device: You can select a printer using pull-down menu. “HEIDI CP55 Card Printer” is a name of printer. “CP55” is printer ID, “USB005” is connected port. If you connect the Network printer, please check the “Allow Network Printer” and select in the pull-down menu. - Page 38 ⑥ To set print area. Please set it properly to print on an entire card because CP55 is a direct thermal card printer. When you click “⑦ Print”, a card is printed as like “④ example”. Please set values properly that all circles of each corner are printed and blank spaces are 0.4mm ~ 0.5mm in the top and the bottom of a card.
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Page 39: Figure 56 Color Density
Figure 56 Color density Black Density: To set resin black density. In the picture, barcode is printed to express density. When density is too strong, barcode is printed too thick. When density is too weak, barcode is too thin. Please adjust resin black density to express clear barcode. Please refer to the following pictures. -
Page 40: Figure 58 Overlay Density
Figure 58 Overlay density ⑧ To print calibration card. ⑨ To show advanced Setup. (It is recommended not to set advanced setup.) ⑩ To load or save values. Get Config.: to get values from current printer Set Config. : to set values to current printer Load from File: to load values from file Save to File : to save values to file Load Default : to load default. -
Page 41: Figure 59 Cardprinterconfig - Card Printer Advanced Setup
① You can set Printer ID, PC serial, Print head and Magnetic encryption key. Change Printer ID: When CP55 is used by SDK, you can set unique ID for CP55 printer regardless of whether it is connected by USB or what IP address is. It is useful to connect and use several printers. - Page 42 USB. You can define and save the encryption key to CP55 using “Set Mag. Encrypt Key”. ② To show how many cards are issued with CP55 printer. “Total Issue Count” is the number of issued cards from factory shipment, “User Issue Count” is the number of issued cards from replacing head.
- Page 43 Use USB Serial: When CP55 is connected to USB, it transmits the USB serial number to PC. Default is the same number used by all CP55. Please set this option when you use multiple CP55 printers connected to 1 PC via USB. It enables unique serial numbers for each USB.
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Page 44: Figure 60 Cardprinterconfig - Flipper Setup
(4) Flipper Setup This ‘Flipper’ tab is shown when the flipper option is installed. ① ② Figure 60 CardPrinterConfig – Flipper Setup ① To show installed flipper Firmware version and serial number of flipper ② To set configuration of flipper Device Attribute: Basic attribute of flipper Card In Speed: Set the speed of inputting a card into a flipper Set the speed of moving a card... -
Page 45: Network Configuration
Please connect network cable (RJ45) to a printer. (Network cable is not supplied. Please ask network administrator for more questions.) Figure 62 Rear view of CP55 printer 2 Please run NetAdmin.exe in the CP55 installation CD to set or change network configuration. -
Page 46: Figure 63 Running The Netadmin
(2) Network configuration NetAdmin is run as the Pic.72 after ① turning on CP55 network printer. ② ① Printer Connection Status ③ Searches local network, finds and shows available network printer. ② Network Module Management Searches connected encoder on network module. Reboots, Resets network module. -
Page 47: Figure 65 Connecting To Usb Port
If you are unable to find printer in local network, please connect printer by USB. You can setup network by USB. When you click Refresh, you can find a printer connected by USB as shown in the left picture.. You don’t need to install device driver for network configuration by USB. -
Page 48: Figure 67 Usb Port State
“USB port state” shows USB device status connected on network module. Network module has 4 USB ports. Network module supports PC/SC. When you install the encoders that support PC/SC on network module, you can recognize the status of encoders. Figure 67 USB port state “Reboot module”... -
Page 49: Figure 69 Reset To Default
“Reset to default” resets to default and reboot network module. Please click “Yes” when pop-up window comes out for reset. It takes 1 minute to reboot. Please click “Refresh” after reboot. When proper printer shown, please connect printer by clicking “Connect”. Figure 69 Reset to default “Upgrade firmware”... -
Page 50: Figure 71 Upgrading The Firmware 2
Warning box will be shown during firmware upgrade for network module. It is recommended not to do other work during firmware upgrade for system reliability. Please do not turn off a printer until the upgrade is completed. Figure 71 Upgrading the firmware 2 ... -
Page 51: Figure 73 Dynamic Ip Configuration
Figure 73 Dynamic IP configuration ask network administrator for Static IP. We recommend using Static IP because it is more stable for using CP55 network printer. Wireless Network Configuration For wireless network, the WIFI option should be installed in the Network Module ... -
Page 52: Figure 75 Network Service Configuration
You can change Service Configuration. CP55 network printer provides 3 kinds of service (change “USB Spool”, “Network Spool” and “Network SDK”). You can select and change the service according to the need. In “Network SDK”, you can control the... -
Page 53: Figure 77 Network User Configuration
You can add, change, delete User and change its password. “admin” is administrator and you can’t delete this account. Please don’t forget password for “admin” “Get User”: shows available users “Add User”: makes new user “Del User”: deletes selected user ... -
Page 54: Optional Device Driver Installation
5.1. Contact smartcard reader In CP55 printer, you can install the two types of optional devices which are contact smartcard reader and mobile SIM smartcard reader. If you have one or more smartcard reader devices on your printer, you should install the smartcard device driver as in the following, and connect CP55 printer to your PC. -
Page 55: Figure 79 License Agreement
(2) License agreement The license agreement window is shown. Check at the agreement and click “Next”. Figure 79 License agreement (3) Installation The installation message is shown as the picture. Click “Install” to install driver. Figure 80 Installing the contact smartcard reader driver... -
Page 56: Figure 81 Completing The Smartcard Reader Driver Installation
(4) Complete installation When the installation is completed, the window is shown. Click the “Finish” to complete the installation steps. Figure 81 Completing the smartcard reader driver installation... -
Page 57: Contactless Smartcard Reader
5.2. Contactless smartcard reader In CP55 printer, you can install the two types of smartcard reader which are internal contactless smartcard reader and external contactless smartcard reader. If you have one or more contactless smartcard reader devices on your printer, you should install the contactless smartcard device driver as in the following, and connect CP55 printer to your PC. -
Page 58: Figure 83 Installation Method Selection
(2) Choose the installation method At the window as the picture, select “Install from a list or specific location” and click “Next”. Figure 83 Installation method selection (3) Driver location Insert the smartcard installation CD and find “\Options\ Omnikey 5121” directory on your CD. -
Page 59: Figure 85 Completing The Driver Installation
(4) Complete installation When the installation is completed, the window as the Figure 58 is shown, click “Finish” to complete the installation steps. Figure 85 Completing the driver installation... -
Page 60: Troubleshooting
6. Troubleshooting 6.1. Error Message CP55 printer shows the error message in the LCD display when it occurs. Click the Left button to retry or the right button to cancel an operation. The following shows the error message on your CP55 Printer. For checking a status of printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of Install CD. - Page 61 LCD Message Description and Countermeasures The printer can’t search the ribbon panel in printing or booting up -. Check the operating state of the Ribbon Motor Ribbon Seek Err -. Check the operating state of the ribbon encoder sensor and gears -.
- Page 62 LCD Message Description and Countermeasures Error occurs while initializing Init Error -. Check the status of installation of ribbon Fail to communicate between a printer and a flipper DeviceCon Error -. Check a cable between a printer and a flipper Error occurs while operating a flipper Flipper Error -.
- Page 63 Failed to execute a command of the printer -. Replace the USB cable USB SetCommandFail -. Change the USB port in the PC -. Turn off/on the printer The printing data is full in the spooler Spool Full -. This message disappear after printing all data to send -.
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Page 64: Cleaning The Printer
CP55 printer provider. Figure 86 Exclusive cleaning card for CP55 printer If the exclusive cleaning card is ready, click the “Clean Printer” in the service tab of CP55 printer driver. After click, Clean Printer program to clean the printer is run. -
Page 65: Figure 88 Printer Cleaning Step 1
Step 1. Connect the CP55 printer to PC and turn it on, and prepare the exclusive cleaning card. Figure 88 Printer cleaning Step 1 Step 2. Open the hopper and top cover and remove the card and ribbon cartridge. Figure 89 Printer cleaning Step 2... -
Page 66: Figure 90 Printer Cleaning Step 3
Step 3. Insert the exclusive cleaning card into the printer through input hopper. When the exclusive cleaning card is inserted to the cleaning roller, it will be move automatically. It is normal that the exclusive cleaning card is inserted to the ends and rollers are moving to clean. -
Page 67: Figure 92 Printer Cleaning Step 5
Step 5. Wait until the cleaning is completed. When the cleaning is completed, the exclusive cleaning card will be ejected automatically as the picture. Figure 92 Printer cleaning Step 5 Step 6. Remove the exclusive cleaning card and install ribbon cartridge into the printer. Figure 93 Printer cleaning Step 6... -
Page 68: Tph (Thermal Print Head) Replacement
6.3. TPH (Thermal Print Head) replacement Check the serial number and the resistance of new Thermal Print Head as the Figure. TPH type: A = KEE, B = KPE Serial No.: see the red box. TPH resistance: see the green box. Figure 94 Thermal Print Head 2. -
Page 69: Figure 96 Print Head Replacement
3. Replacing the new TPH Step1: Remove the old TPH from the top cover. (1) Turn off the printer and open the top cover. (2) Hold the TPH and press the locked hook, then the TPH is disconnected.. (3) Disconnect the TPH from print head wire carefully. (Caution: TPH is possible to HOT.) Step2: Installing the new TPH (1) Connect new TPH to the print head wire. -
Page 70: Card Movement
6.4.2. Card Transfer Error occurs when the ribbon is coiled around the transfer roller or the printing roller. Open the top cover and remove the card and the coiled ribbon from CP55 printer using front LED buttons. If this problem occurred frequently, check the below things. -
Page 71: Printing Quality
Printer setting is changed or is not proper. Please contact the local supplier. The transfer roller or the printing roller is contaminated with the dust and dirt. Remove the dust and dirt with the cleaning kit as section 6.1. ... -
Page 72: Figure 100 Printing Quality Trouble 3
6.5.3. Unclear or not uniform print. Uneven or bad card surface. Change the card. Too high or low setting of the color density. Please contact the local supplier. The color density default of your printer needs to be changed. -
Page 73: Magnetic Stripe Encoding
6.6. Magnetic stripe encoding 6.6.1. Magnetic encoding error. First of all, Please press left LED button to retry. The magnetic head is contaminated with the dust and dirt. Clean the magnetic head with the cleaning kit. The magnetic encoding data is not transmitted or the wrong data is transmitted. - Page 74 Change the USB cable. The printing is operated with another printer driver. Select the correct CP55 printer driver again. Wrong USB port setting of the printer driver. Check the port setting of the printer driver and change the port setting.
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Page 75: Specification
7. Specification Model CP55-S CP55-D Printing Print Type Direct to card dye-sublimation/resin thermal transfer Print Area Edge to Edge Resolution 300dpi Dual Side Printing Option (with Flipper) Card Card Feeding Automatic Card Size ISO CR80 Card Thickness 0.38mm (15mil), 1.0mm (40mil) - Page 76 RFID(13.56MHz) Usage The RFID Tag is used for the security and the recognition of the ribbon. To get the optimized printing quality on the printed card, the genuine ribbon of IDP should be used to print cards by using SMART printer. SMART printer can recognize the genuine ribbon by reading the encoded information on the RFID Tag of the ribbons.
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back of card cannot change into mono help me to fix?