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DPS Telecom NetDog 82 BW User Manual

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NetDog 82 BW
USER MANUAL
Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs.
June 23, 2010
Firmware Version 1.0
D-OC-UM106.23100

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Summary of Contents for DPS Telecom NetDog 82 BW

  • Page 1 NetDog 82 BW USER MANUAL Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs. June 23, 2010 Firmware Version 1.0 D-OC-UM106.23100...

  • Page 2: Revision History

    Notice The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing, performance, or use of this...

  • Page 3: Table Of Contents

    LAN Connection Accessing the Internal Batteries NetDog 82 BW Front Panel Alarm and Control Relay Connections Front Panel LEDs Quick Start: How to Connect to the NetDog 82 BW ...via Craft Port ...via LAN GSM/GPRS or CDMA Wireless Modem TTY Interface 11.1...
  • Page 4 Appendixes 12.1 Appendix A — Display Mapping 12.1.1 System Alarms Display Map 12.2 Appendix B — SNMP Manager Functions 12.3 Appendix C — SNMP Granular Trap Packets 12.4 Appendix D — ASCII Conversion Technical Support Frequently Asked Questions 14.1 General FAQs 14.2 SNMP FAQs 14.3...

  • Page 5: Netdog 82 Bw Overview

    Battery Backup for 10+ hours With support with 2 - 2 1/2 amp battery packs, your NetDog 82 BW will maintain monitoring when you need it most. You'll gain 10+ hours of battery backup power (after a 4-hour charge) when commercial LAN fails.

  • Page 6: About This Manual

    While unpacking the NetDog, please make sure that all of the following items are included. If some parts are missing, or if you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at (800) 622-3314.

  • Page 7: Optional Accessories

    10/100BaseT hub. SiteCAM video can be accessed directly from the NetDog's Web Browser Interface. Up to four cameras can be supported. External Temperature Sensor D-PR-991-10A-07 The external temperature sensor provides external temperature readings by plugging the sensor into the TEMP port on the NetDog 82 BW 's front panel.

  • Page 8: Specifications

    Specifications Discrete Alarm Inputs: 8 (Hardware configured: dry contact, TTL internally-based, TTL externally-based) Analog Alarms: 4 (internal temp, external temp, 2 general purpose) Analog Input Range: (–94 to 94 VDC or 4 to 20 mA) Control Relays: 2 Form A Maximum Voltage: 60 VDC/120 VAC Maximum Current:...

  • Page 9: Hardware Installation

    Hardware Installation Tools Needed To install the NetDog, you'll need the following tools: Phillips No. 2 Screwdriver Small Standard No. 2 Screwdriver Wire Strippers/Cutter PC with terminal program (i.e. HyperTerminal) NOTE: To install the NetDog in one of the wall-mount configurations, you will also require a wrench or driver capable of tightening 3/8"...

  • Page 10: Mounting

    Rack-Mounting Instructions The NetDog 82 BW mounts in a 19" rack or a 23" rack using the provided rack ears for each size. Two rack ear locations are provided. Attach the appropriate rack ears in the flush-mount or rear-mount locations shown in Fig.

  • Page 11: Netdog 82 Bw Back Panel

    NetDog 82 BW Back Panel Fig. 7.1 - Pinouts and connectors on the NetDog's back panel. Power Connection The NetDog has one screw terminal barrier plug power connector, located in the middle of the back panel. (See Fig. 7.1) Before you connect a power supply to the NetDog, test the voltage of your power supply: ·...

  • Page 12: Lan Connection

    Accessing the Internal Batteries To conserve battery power, your NetDog 82 BW ships will the internal battery pack(s) disconnected. To plug in the battery packs for the first time, or to change the batteries, follow these simple steps. These instructions assume the NetDog is facing you, as shown below.

  • Page 13: Netdog 82 Bw Front Panel

    NetDog 82 BW Front Panel Fig. 8.1 - Parts and connectors on the NetDog's front panel. Alarm and Control Relay Connections Fig. 8.2 - Alarm and control relay connectors. The NetDog's discrete alarm inputs, control relay outputs, and (optional) analog alarm inputs, and fuse alarm...
  • Page 14 How to Bias Alarm Points Fig. 8.3 - Alarm inputs can be configured with jumpers A through F Fig. 8.4 - Circuit board jumper designations, located in the lower right area of the circuit board. Fig. 8.5 - Each alarm input has four configuration options.

  • Page 15: Front Panel Leds

    Transmit over craft port. Craft Blink Red Receive over craft port. Battery In Commercial power has been lost and the NetDog 82 BW is Solid Green running on battery power. Triggered when the battery voltage drops below 11.7. The Battery Low Solid Red unit will run for approx.

  • Page 16: Quick Start: How To Connect To The Netdog 82 Bw

    ...via Craft Port 1. The simplest way to connect to the NetDog 82 BW is over a physical cable connection between your PC's COM port and the unit's craft port. Note: You must be connected via craft port or Telnet to use the TTY interface.
  • Page 17 HyperTerminal screen. Press Enter to activate the configuration menu. 7. The NetDog 82 BW's main main menu will appear. 8. ESC to the main menu. When asked if you'd like to Type C for C)onfig, then E for E)thernet. Configure the save your changes, type Y for Y)es.
  • Page 18 Now you're ready to do the rest of your configuration via LAN. Plug your LAN cable into the NetDog 82 BW and see Section 9, "Logging On to the NetDog 82 BW" to continue databasing using the Web Browser..via LAN Fig.

  • Page 19: Gsm/Gprs Or Cdma Wireless Modem

    GSM/GPRS or CDMA Wireless Modem You can order your NetDog 82 BW with an optional GSM/GPRS or CDMA wireless modem, which provides wireless network connection. (See Fig. 10.1). The wireless modem is powered by the same –48 VDC power as the NetDog, which provides more secure, more robust operation than modems that run off commercial power.

  • Page 20: Tty Interface

    TTY Interface Fig. 11.1 The TTY interface initial configuration screen From the TTY interface, you can configure the NetDog's Ethernet port settings, monitor the status of base and system alarms, operate control relays, view live ping targets, and view debug or create proxy connections to other ports.

  • Page 21: How To Receive Wireless Alarm Notifications

    Solutions and will be using this provider in the example. 2. Access the TTY interface for the NetDog 82 BW using terminal-emulating software on your PC. Logon to the NetDog and press C)onfig > E)dit. (For help accessing the TTY interface via NetDog's craft port, see section, "Quick Start: How to Connect to the NetDog 82 BW via Craft Port".)
  • Page 22 Mode Description Disables all wireless connectivity Permanent Unit will use wireless connectivity all the time Backup Unit will communicate via wireless when LAN is immediately unavailable. OnDemand Unit will communicate via wireless when LAN is unavailable, but only when an alarm occurs that needs to be reported.
  • Page 23 5. Press Y)es to save your settings and reboot the unit. 6. Check on your PPP timer settings in the NetDog's Web Browser. (See the NetDog 82 BW Web Browser User Manual on the Resource Disk.) In the Edit Menu > Timers, enter the number of minutes before you want to PPP connection to timeout after an event.
  • Page 24 8. In the Open field, type in cmd and click OK. From the Command Line, enter ipconfig and press Enter. Circled in the second image is the designated IP address we need. 9. From the Web Browser interface, go to Edit > SNMP. Enter IP address from Step 8 in the IPA field and Save. 10.

  • Page 25: Monitoring

    11.3 Monitoring 11.3.1 Monitoring the NetDog Connect a PC running VT100 terminal emulation software to the craft port or connect via LAN using a Telnet client with VT100 emulation to port 2002 to reach the monitor menu selection. This section allows you to do full system monitoring of the NetDog, including: all alarms, ping information, relays, analogs, and system status.

  • Page 26: Monitoring Ping Targets

    Fig. 11.3 - This example shows the discrete alarms 11.3.1.2 Monitoring Ping Targets View the status of all your ping targets from the M)onitor menu > P)ing targets option. This screen displays the ping target ID, description, and IP address. Under Status the word Alarm will appear if an alarm has been activated and Clear will appear if an alarm condition is not present.

  • Page 27: Monitoring Analogs

    Fig. 11.5 - The NetDog's two relays can be operated from this screen 11.3.1.4 Monitoring Analogs View the current reading and the alarm status of your analog devices from the M)onitor menu > a(N)alogs option. The value shown is a snapshot of the channels measurement, not a real-time reading. Refresh the readings by re-selecting the analogs option.

  • Page 28: Monitoring The Accumulation Timer

    Fig. 11.7 - Alarms can be viewed from the M)onitor menu > S)ystem option 11.3.1.6 Monitoring the Accumulation Timer The Accumulation Timer keeps a running total of the amount of time a point is in an alarm state. An alarm point that exceeds a user defined threshold will trigger a Accumulation Event system alarm.

  • Page 29: Viewing Live Target Pings

    Accumulated Time The total time the monitored point has been in an ALARM state. Accumulated Since Indicates the last time the accumulation timer was reset. Reset Accumulation Placing a check mark here will reset the timer when the user presses the Timer Submit button.

  • Page 30: Backing Up Netdog Configuration Data Via Ftp

    Fig. 11.11 - Monitor the last 100 events recorded by the NetDog from the M)onitor menu > E)vent log option Event Log Field Description Event number (1–100) Date Date the event occurred Time Time the event occurred Alarm Group State State of the event (A=alarm, C=clear) PRef Point reference (See Appendix A for display descriptions).

  • Page 31: Reloading Netdog Configuration Data

    11.3.5.1 Reloading NetDog Configuration Data 1. From the Start menu on your PC, select RUN. 2. Type "ftp" followed by the IP address of the NetDog you are backing up (e.g. ftp 126.10.120.199). 3. After the connection is made press Enter. 4.

  • Page 32: Debug Input And Filter Options

    11.3.6 Debug Input and Filter Options Debug Input Options Exit Debug Show BAC status points Show task status Show DUART information Show network routing table Clear debug enable bitmap. Turn all debug filters OFF Display Options Debug Filter Options: (1) Alarm toggle switch. Shows posting of alarm data (2) Analog toggle switch.

  • Page 33: Appendixes

    6321-6328 7321-7328 Table A1 - Display descriptions and SNMP Trap numbers for the NetDog 82 BW * The TRAP number ranges shown correspond to the point range of each display. For example, the SNMP Trap "Set" number for alarm 1 (in Display 1) is 8001, "Set" for alarm 2 is 8002, "Set" for alarm 3 is 8003, etc.
  • Page 34 Serial 6 RcvQ full 8693 9693 Serial 7 RcvQ full 8694 9694 Serial 8 RcvQ full 8695 9695 NetDog 82 BW DX 1 fail 8696 9696 NetDog 82 BW DX 2 fail 8697 9697 NetDog 82 BW DX 3 fail 8698 9698...

  • Page 35: System Alarms Display Map

    12.1.1 System Alarms Display Map Display Points Alarm Point Description Solution Toggles state at constant rate as configured by the Timed Tick timer To turn the feature off, set the Timed Timed Tick Tick timer to 0. variable. Useful in testing integrity of SNMP trap alarm reporting.
  • Page 36 Check what is connecting to the Modem RcvQ The modem port received more data NetDog 82 BW. This alarm should not full than it was able to process. occur. Serial 1 RcvQ...
  • Page 37 Display Points Alarm Point Description Solution Under Ports > Options, verify the NetDog 82 BW NGDdx 1 Fail (Expansion shelf 1 DX 1 fail communication link failure) number of configured NGDdx units. Use EXP filter debug and port LEDs to...

  • Page 38: Appendix B - Snmp Manager Functions

    12.2 Appendix B — SNMP Manager Functions The SNMP Manager allows the user to view alarm status, set date/time, issue controls, and perform a resync. The display and tables below outline the MIB object identifiers. Table B.1 begins with dpsRTU; however, the MIB object identifier tree has several levels above it.
  • Page 39 No data* 1-32 Disp 2 Undefined** 33-64 Analog 1 Disp 3 Undefined** 5-64 Analog 2 Disp 4 Undefined** 5-64 Analog 3 Disp 5 Undefined** 5-64 Analog 4 Disp 6 Undefined** 5-64 Analog 5 Disp 7 Undefined** 5-64 Analog 6 Disp 8 Undefined** 5-64 Analog 7...

  • Page 40: Appendix C - Snmp Granular Trap Packets

    Tables C.1 and C.2 provide a list of the information contained in the SNMP Trap packets sent by the NetDog 82 BW. SNMP Trap managers can use one of two methods to get alarm information: 1. Granular traps (not necessary to define point descriptions for the NetDog 82 BW) OR 2. The SNMP manager reads the description from the Trap.

  • Page 41: Appendix D - Ascii Conversion

    12.4 Appendix D — ASCII Conversion The information contained in Table D.1 is a list of ASCII symbols and their meanings. Refer to the bulleted list below to interpret the ASCII data transmitted or received through the data ports. Port transmit and receive activity can be viewed from the Web Browser Interface.

  • Page 42: Technical Support

    Please have your user manual and hardware serial number ready. 3. Have access to troubled equipment. Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem more efficiently. 4. Call during Customer Support hours.

  • Page 43: Frequently Asked Questions

    Frequently Asked Questions Here are answers to some common questions from NetDog users. The latest FAQs can be found on the NetDog support web page, http://www.dpstele.com. If you have a question about the NetDog, please call us at (559) 454-1600 or e-mail us at support@dpstele.com 14.1 General FAQs Q.

  • Page 44: Snmp Faqs

    Q. The LAN link LED is green on my NetDog, but I can't poll it from my T/Mon. A. Some routers will not forward packets to an IP address until the MAC address of the destination device has been registered on the router's Address Resolution Protocol (ARP) table. Enter the IP address of your gateway and your T/Mon system to the ARP table.

  • Page 45: Pager Faqs

    T/MonXM variables are included in the distributed MIB only to provide SNMP managers with a single MIB for all DPS Telecom products. Q. How many traps are triggered when a single point is set or cleared? The MIB defines traps like "major alarm set/cleared,"...
  • Page 46 represents a two-second delay. So, for example, if you wanted an eight-second delay, you would enter "555-1212,,,," in the Pager Number field. Q. What do I need to do to set up e-mail notifications? A. You need to assign the NetDog an e-mail address and list the addresses of e-mail recipients. Let's explain some terminology.
  • Page 48 “Dependable, Powerful Solutions that allow users to monitor larger, more complicated networks with a smaller, less trained staff” “Your Partners in Network Alarm Management” www.dpstelecom.com 4955 E Yale • Fresno, CA 93727 559-454-1600 • 800-622-3314 • 559-454-1688 fax...

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