Safety Instructions Before connecting and starting operation of the FRITZ!Box 7369, ob- serve the following security instructions in order to protect yourself and the FRITZ!Box from harm. General Security Information • The FRITZ!Box has no on/off switch. Therefore it must al- ways be possible to disconnect the FRITZ!Box from the power supply.
Page 9
• The base of the FRITZ!Box can heat up during normal op- eration. This heat can cause damage to heat-sensitive surfaces. – Do not place the FRITZ!Box on heat-sensitive surfac- • During electrical storms, lightning and electrical surges present a danger to connected electrical devices.
Page 10
• Do not use the FRITZ!Box in areas where the use of radio devices is prohibited. Obey any relevant warning signs and instructions from authorized persons. • Follow any instructions to switch off radio devices in hospitals, outpatient treatment centers, medical practic- es or similar facilities.
Page 11
Under unfavorable conditions, radio waves can cause fires or explosions in explosive environments. • Do not install and operate your FRITZ!Box in the vicinity of flammable gases and explosive environments like re- fueling areas, below-deck areas of ships, transport and...
Bold type in the text emphasizes important words. Example Do not leave the page without saving. • Blue font in the text designates links and references within this manual and addresses to be entered in the browser. Example See also the information on page FRITZ!Box 7369...
FRITZ!Box 7369 is the hub of your home network, connecting your computers and network devices with the Internet. You can operate the FRITZ!Box as an Internet router on a DSL or VDSL line. The FRITZ!Box is equipped with ports for computers, tele- phones and USB devices and supports the wireless technolo- gies wireless LAN (WiFi) and DECT.
DECT telephones (analog) fax, answering machine storage media game console video/TV Streaming and USB devices Possibilities for connecting the FRITZ!Box • DSL 1 Socket for connecting to the VDSL2 bonding connector with a second DSL cable • DSL 2 Socket for connecting to the ADSL, ADSL2+ or VDSL2 line •...
DECT base station that supports the DECT-ULE standard. Up to 6 cordless telephones that use the DECT radio standard can be connected, as well as up to 10 FRITZ!DECT smart plugs. Button The FRITZ!Box has the following buttons: FRITZ!Box buttons FRITZ!Box 7369...
Page 16
Pages cordless telephones, see page 120 Locking the Buttons on the FRITZ!Box You can lock the buttons on the FRITZ!Box. Locking the but- tons prevents the settings for your FRITZ!Box or your home network from being changed unintentionally or without au- thorization.
LEDs LEDs The FRITZ!Box 7369 has five LEDs, which flash or light up to display various connection statuses and events. For the “Info” LED you can assign any event desired in addi- tion to the preset events. For more information, read Assigning Any Event to the “Info”...
Page 18
• der “System / Buttons and LEDs / Info Display”. lights or Error: flashes red Open the FRITZ!Box user interface. • Follow the instructions on the “Overview” page in • the user interface Assigning Any Event to the “Info” LED The “Info”...
Contents of the FRITZ!Box Package The FRITZ!Box 7369 is available in several different product variants, each of which is delivered with different compo- nents. See the FRITZ!Box 7369 box for details about what is included in your FRITZ!Box package. •...
Page 20
LAN device, like a FRITZ!WLAN USB Stick, for instance. • for connecting computers using network cables: computer with a network port (network adapter standard Ethernet 10/100/1000 Base-T) • for landline telephony: an analog telephone line FRITZ!Box 7369...
FRITZ!Box on a wall, see page 186. • Place or hang the FRITZ!Box in a dry location that is free of dust and protected from direct sunlight. • For ideal operating conditions, mount the FRITZ!Box on a wall with the cables connected on the bottom.
Page 22
• Configure the “Forgot password” push service. This noti- fication service sends you an access link at regular inter- vals, with which you can access the FRITZ!Box user inter- face even if you have forgotten your password. See Push Services: Using Notification Services...
• Connect the FRITZ!Box to your telephone line. Connecting to Electrical Power Connecting to the power supply Pick up the power supply unit included in the FRITZ!Box package. Use only this power supply unit for connecting to electri- cal power.
Insert the free end of the cable into a connecting jack on the DSL splitter. If you have a VDSL2 bonding connection: Insert the sec- ond DSL cable into the “DSL 1” jack on the FRITZ!Box and into a connecting jack on the DSL splitter: FRITZ!Box 7369...
Page 25
Connecting to the Internet Connecting to the Splitter of an VDSL2 Bonding Connection After a short time the “Power / DSL” LED on the FRITZ!Box lights up. The FRITZ!Box is ready to connect to the Internet. Connecting to the Cable Junction With an additional cable modem you can also use your FRITZ!Box 7369 on a cable connection.
Page 26
Connecting to a Router or a Network You can use the FRITZ!Box at an already existing Internet ac- cess. To do this the FRITZ!Box is connected to the router or network. A network cable is required to connect the FRITZ!Box to a router.
Connecting to the Landline Once you have connected a computer to the FRITZ!Box, you can configure the Internet connection, see Internet Connection over : FRITZ!Box as a Router page Connecting to the Landline You can connect the FRITZ!Box with an analog telephone line.
You can also use any other network cable. For more in- formation, see page 178. Insert the free end of the cable into a LAN socket on the FRITZ!Box. Now the FRITZ!Box and the computer are connected with each other. FRITZ!Box 7369...
178. Insert the free end of the cable into a LAN socket on the FRITZ!Box. The FRITZ!Box and the network hub are now connected with each other. Saving Energy at the LAN Ports For energy-efficient use of your gigabit LAN ports you can...
Page 30
1 Mbit/s. Higher power consumption than in green mode if the LAN port is used. Green Mode As needed, the FRITZ!Box establishes LAN connections with a transmission rate of 100 Mbit/s. Lower power consumption than for the “Power Mode” setting.
Here is how to establish a wireless connection with WPS on a computer with Windows 10, 8, or 7: If the “WLAN” LED on the FRITZ!Box is off, press the “WLAN” button briefly. The wireless radio network of the FRITZ!Box will be switched on.
Page 32
Here is how to establish a wireless connection with WPS on a wireless LAN device without Windows: If the “WLAN” LED on the FRITZ!Box is off, press the “WLAN” button briefly. The wireless radio network of the FRITZ!Box will be switched on.
FRITZ!Box network key on the wireless device. The preset network key is printed on the bottom on the FRITZ!Box. A new network key can be entered in the user inter- face. If the “WLAN” LED on the FRITZ!Box is off, press the “WLAN”...
With mobile devices that have a camera and a QR code reader (app), like smartphones and tablets, you can connect wire- lessly by scaning a QR code. Open the FRITZ!Box user interface. Select “Wireless (WLAN) / Radio Network”. Scan the QR code with your mobile device’s QR code reader, directly from the monitor of from a printout.
The FRITZ!Box User Interface The FRITZ!Box User Interface The FRITZ!Box has a user interface you can open in a web browser on your computer or on mobile devices like a table or smartphone. In the user interface you can configure the FRITZ!Box, enable or disable functions and receive information on the FRITZ!Box and on your connections.
Page 36
The “Overview” page of the FRITZ!Box The name of your FRITZ!Box model is displayed in the header of the FRITZ!Box user interface. Next to it are the links to the FRITZ!Box areas FRITZ!NAS and MyFRITZ!. Under the title line containing the name of the given menu is...
In- correct combinations of settings in these areas can produce a situation in which the FRITZ!Box user interface can no lon- ger be opened. Upon delivery, the FRITZ!Box interface is set to display the standard view.
Assigning FRITZ!Box a Name Assigning FRITZ!Box a Name You can assign an individual name for your FRITZ!Box in the FRITZ!Box user interface. The name is set up under “Home Network / FRITZ!Box Name” and appears in the following ar- eas of your home network display: •...
Internet. Setting a FRITZ!Box Password Overview The basic method of logging in to the FRITZ!Box user interface is to enter the FRITZ!Box password. With this password all us- ers can open the user interface and access all of the FRITZ!Box’s contents and settings.
Page 40
If you lose your FRITZ!Box password, you will have to restore the factory settings to the FRITZ!Box and you will have to re- configure all of your personal settings for your Internet con- nection, your telephone system and your home network.
Page 41
Enter your user name to log in to the user interface of your FRITZ!Box. With the FRITZ!Box password it is not possible to access the FRITZ!Box from the Internet. For users who require access to the FRITZ!Box via Internet, you must also set up an account as a FRITZ!Box user;...
Creating FRITZ!Box Users Creating FRITZ!Box Users Overview You can set up as many as 18 user accounts in the FRITZ!Box. A FRITZ!Box user opens the user interface of the FRITZ!Box by entering her or his personal password. There she or he can view and change those contents or settings for which she or he has been granted access rights.
Page 43
Creating FRITZ!Box Users Configuring Users First you must set up at least one FRITZ!Box user with the right “FRITZ!Box Settings”. Then you can configure more users. You can configure up to 18 user accounts. Configuring Users with the “FRITZ!Box Settings” Right Open the FRITZ!Box user interface.
Page 44
Setting Up More FRITZ!Box Users Open the FRITZ!Box user interface. Select “System / FRITZ!Box Users / Users”. A list of the FRITZ!Box user accounts is displayed. The user accounts can be edited or deleted using the but- tons behind the list entries.
Page 45
Do not create any user accounts for temporary users (like weekend guests, for example) whom you would like to grant Internet access over your FRITZ!Box temporarily. Use the guest access of the FRITZ!Box over wireless LAN instead; see page 145.
Page 46
Check at regular intervals whether a FRITZ!Box user still re- quires access to the FRITZ!Box from the Internet, and if not, disable this feature in the properties of the user. For securi- ty's sake we recommend disabling Internet access to the...
Page 47
Here Is How to Use Access from the Internet • As a FRITZ!Box user with the “FRITZ!Box Settings” right you can view and edit the settings of your FRITZ!Box from anywhere. • With the “VPN” right you can establish a VPN connection between your iOS or Android device and your FRITZ!Box over the Internet.
Page 48
Click “Log Off” here to leave the FRITZ!Box user inter- face. Log off of the FRITZ!Box user interface before you surf the web with your browser. If you do not click on the FRITZ!Box user interface for a period of longer than sixty minutes, you will be logged off automatically.
FRITZ!Box without password protection! Protect your FRITZ!Box by defining a password for the FRITZ!Box user interface. To do this, go to the “System / FRITZ!Box Users / Login to the Home Network” menu and se- lect one of the password protection methods.
Configuring an Internet Connection in the FRITZ!Box Configuring an Internet Connection in the FRITZ!Box Once you have connected the FRITZ!Box to your Internet con- nection, you must configure the Internet connection in the FRITZ!Box user interface so that the FRITZ!Box can establish the connection to your Internet service provider and connect to the Internet.
Select the “Internet / Account Information” menu and enter your account information. Click “Apply” to save your entries. In the Help of the FRITZ!Box user interface you can find de- tailed instructions. Configure Internet Connection for Cable With an additional cable modem you can also use your FRITZ!Box 7369 on a cable connection.
Internet Connection over : FRITZ!Box as a Router You can use the FRITZ!Box at an already existing Internet ac- cess via the “” socket. To do this the FRITZ!Box is connected to the router or network. For this kind of connection the FRITZ!Box can be configured as an independent router or as an IP client in the existing network.
Page 53
Select the “Existing connection over LAN” entry from the “Internet service provider” drop-down list. Click “Apply”. The FRITZ!Box is configured as a router and the network range is changed automatically. The FRITZ!Box, along with the network devices connected with it directly, forms its own self-contained network.
Page 54
Internet connection in the network (IP client mode)”. The FRITZ!Box is integrated into the existing network as an IP client. The FRITZ!Box and the connected network devices re- ceive an IP address from the IP address range of the existing network.
FRITZ!Box. Start the registration of your cordless telephone with a base station. Press and hold down the “DECT” button on the FRITZ!Box until the “Info” LED on the FRITZ!Box flashes. 10 s If you are asked on your cordless telephone for the PIN of the base station, enter the PIN of the FRITZ!Box.
How FRITZ!App Fon Works Once it has been set up on your smartphone, FRITZ!App Fon remains active in the background. Whenever the smartphone is connected with the FRITZ!Box over wireless LAN, the follow- ing applies: • Outgoing calls are dialed using your landline at home rather than the mobile network.
10.3 Connecting an IP Telephone IP telephones are special telephones for Internet telephony (“IP” stands for “Internet Protocol”). If your FRITZ!Box is con- nected with a landline, you can use the connected IP tele- phone to make calls over the landline network as well.
10.4 Connecting a Door Intercom System Door intercom systems with an a/b interface and IP door in- tercoms can be connected to the FRITZ!Box. Then you can an- swer the doorbell on your telephones, speak with visitors, and open the door, even on a mobile telephone or other tele- phone connection away from the home.
FRITZ!Box automatically. This procedure is al- so known as “remote configuration”. Remote configuration starts right after the FRITZ!Box is con- nected to the Internet or right after the FRITZ!Box user inter- face is opened. The configured Internet telephone numbers are located in the user interface under “Telephony / Telephone Numbers”.
Configuring Telephones and Other Terminal Devices in the FRITZ!Box 11.2 Configuring Telephones and Other Terminal Devices in the FRITZ!Box Configure your telephones and other terminal devices in the FRITZ!Box. To do this, for each terminal device define: • the internal name to be displayed in the call list of the FRITZ!Box.
FRITZ!Box as an Internet Router The FRITZ!Box connects computers in your home network with the Internet. This chapter explains the possibilities presented by using the FRITZ!Box as an Internet router and how to take advantage of them. 12.1 Parental Controls: Access Profiles for Internet Use Using access profiles you can control the use of the Internet by devices in your network.
Page 62
Parental Controls: Access Profiles for Internet Use • Network devices that log in to the FRITZ!Box guest net- work are automatically assigned the “Guest” access pro- file. This is the only access profile possible in the guest network. Preconfigured Access Profiles In the FRITZ!Box there are four preconfigured access profiles available for use: “Standard”, “Guest”, “Unrestricted”, and...
Page 63
Web access is blocked for all other network applications. Changes The “Guest” profile can be changed. Automatic assignment All network devices that are con- nected with the FRITZ!Box via the guest access always receive the “Guest” profile. The “Unrestricted” Access Profile Property Description Limitations This profile allows unrestricted use of the Internet.
Page 64
Internet is allowed to be used. shared budget You decide and define whether all network devices that use the same access profile must share this online time limit. For the preconfig- ured “Standard” and “Guest” access profiles, no budget sharing is permitted. FRITZ!Box 7369...
Page 65
The blacklist is a filter list that should be used when access to most websites is to be permitted, and the number of blocked websites is relatively small. – Access to web pages entered in the blacklist is blocked. FRITZ!Box 7369...
Page 66
Internet connection. Limitations The “Internet / Filters” menu is not available if you have con- figured the FRITZ!Box as an IP client. In this case, use the cor- responding functions of the router whose Internet connection is being shared.
Page 67
Internet connection. Limitations The “Internet / Filters” menu is not available if you have con- figured the FRITZ!Box as an IP client. In this case, use the cor- responding functions of the router whose Internet connection is being shared.
Page 68
Internet connection. Limitations The “Internet / Filters” menu is not available if you have con- figured the FRITZ!Box as an IP client. In this case, use the cor- responding functions of the router whose Internet connection is being shared.
Page 69
AVM FRITZ!Box parental controls are installed on the computer as a service. The service must be enabled at all times. If it is not enabled, the FRITZ!Box will not de- tect the user accounts. Windows users that are not de- tected are treated like user accounts without any paren- tal controls.
“OK”. 12.2 Sharing: Making Computers Accessible from the Internet With default settings in the FRITZ!Box, programs on your com- puter and LAN cannot be accessed from the Internet. For applications like online games and file sharing software...
Page 71
IPv6 address. IPv4: Within IPv4 networks you can open the FRITZ!Box firewall for the protocols TCP and UDP when en- tering the port range. One port can be opened for exactly one computer.
Page 72
“IPv6” page. Determining the IPv4 Address for Accessing the FRITZ!Box If you have enabled ports for forwarding in the FRITZ!Box, oth- er Internet users can access your computers at the IP address assigned to your FRITZ!Box by the Internet service provider.
12.4 Access from the Internet via HTTPS, FTP and FTPS Over the Internet it is possible to access the user interface of the FRITZ!Box. With a laptop, smartphone or tablet PC you can configure settings in the FRITZ!Box user interface.
Page 74
Access to storage: Every user who would like to access the storage of the FRITZ!Box externally from the Internet requires a FRITZ!Box user account with the rights to ac- cess from the Internet and to access the contents on the storage media.
Whenever Internet telephony is included in this catego- ry, this application always has the highest priority, even over other real-time applications. Prioritized Applications This category is suitable for applications that require a fast re- action time (for example, company access, terminal applica- tions, games). FRITZ!Box 7369...
Page 76
If no other network applications are active, then the background applications receive the entire bandwidth. Prioritization Method in the FRITZ!Box The following techniques are used in the FRITZ!Box to send data packets according to their prioritization: • Change in the order in which packets are sent to the In-...
Via a VPN (Virtual Private Network) a secure remote access to the network of the FRITZ!Box can be established. VPN in the FRITZ!Box IPSec VPN in the FRITZ!Box is based on the IPSec standard. Computer—LAN Computer-LAN linkup: VPN connections can be configured for individual remote com- puters.
Page 78
VPN: Remote Access to the Home Network The AVM website offers a service page which presents com- prehensive information on VPN in general and in connection with the FRITZ!Box. Visit this page to obtain more detailed in- formation. en.avm.de/service/vpn/overview Configuring VPN in the FRITZ!Box Open the FRITZ!Box user interface.
VPN Service page on the AVM website: en.avm.de/service/vpn/overview 12.7 Freely Selectable DNS Servers DNS servers are preset in the FRITZ!Box for IPv4 and IPv6. These are the DNS servers assigned by the Internet service provider. For both IPv4 and IPv6, the preset DNS server can be replaced by a free DNS server.
Support with the FRITZ!Box The FRITZ!Box supports DNSSEC queries over UDP. The FRITZ!Box has a DNS proxy. The computers in the home network use the FRITZ!Box as a DNS server. The FRITZ!Box for- wards DNSSEC queries from the home network to the Inter- net.
Page 81
• Access to the user interface with http or https over IPv6 • The DNS resolver of the FRITZ!Box supports queries for IPv6 addresses (AAAA records) and can query the upstream DNS resolver of the Internet service provider over IPv6.
Here is how to set up the mobile telephone connection as a substitute upon DSL failure: Insert the USB modem in the USB port on the FRITZ!Box. Open the FRITZ!Box user interface. In the “Internet” menu, the sub-menu “Mobile Commu- nications”...
LISP is a routing architecture which separates information about location and identity. There are two IP addresses: one for the location and one for the identity. The FRITZ!Box can be configured as a LISP router. • This chapter address system administrators.
Page 84
LISP: FRITZ!Box as a LISP Router Properties of RLOC and EID RLOC specifies the location where the addressed network • (network segment or network device) is located is assigned by the Internet service provider • is a public IP address •...
Page 85
FRITZ!Box as a LISP Router • The FRITZ!Box can be configured as a LISP router. • As a LISP router the FRITZ!Box is an xTR (ETR and ITR). Preparations You need a LISP provider. Register with a LISP provider.
Page 86
LISP: FRITZ!Box as a LISP Router All of the information you need to configure the FRITZ!Box as a LISP router is supplied by the LISP provider. Configuring a LISP Router Open the FRITZ!Box user interface. Enable the advanced view. Select the “Internet / Account Information” menu.
Off by Schedule You can configure a schedule for times at which the wireless network of the FRITZ!Box is to be turned on and off automati- cally. This reduces the power consumption of the FRITZ!Box. The FRITZ!Box schedule also affects any other AVM products...
FRITZ!Box that work in the same frequency range You can extend the range of your wireless radio network with a wireless LAN repeater. Or you can set up a second FRITZ!Box as a wireless LAN re- peater. Extending a Wireless Radio Network with a...
Enable the advanced view. Select the “WLAN / Repeater” menu and follow the in- structions displayed on the screen. In the Help of the FRITZ!Box user interface you can find de- tailed instructions. 13.3 Wireless LAN—Getting Technical A wireless LAN is based on standards defined by the Institute of Electrical and Electronic Engineers (IEEE).
Page 90
The throughput rate that can be achieved in your wireless ra- dio network depends on the wireless standards used by the integrated wireless devices. These wireless standards must also be set in the FRITZ!Box. Proceed as follows to check which wireless LAN standards are set and change them if needed: Open the FRITZ!Box user interface.
Page 91
Wireless LAN—Getting Technical Make a note of which standards the wireless devices in your network are compatible with and then adjust the FRITZ!Box settings according to the following information: 11n, 11g In your radio network there are wireless LAN devices that are compatible with one or both of the following standards: •...
Frequency Ranges Wireless LAN uses the frequency ranges at 2.4 GHz and 5 GHz for transmission. With the FRITZ!Box 7369 you can establish wireless LAN con- nections in the 2.4-GHz range. 2.4-GHz Frequency Band In the 2.4-GHz frequency band wireless LAN works in the...
Page 93
Should interference in a wireless network persist, the first step should be to select a different channel. Wireless Auto Channel With the wireless auto channel function, the FRITZ!Box auto- matically searches for the channel subject to the least inter- ference. This process takes into consideration interference...
FRITZ!Box as a Telephone System FRITZ!Box as a Telephone System This chapter describes how to use the FRITZ!Box as a tele- phone system. 14.1 Telephone Book How Can I Use the Telephone Book? On FRITZ!Fon telephones, the telephone book is available in the menu.
Page 95
24 hours. You can also synchronize the telephone books with the click of a button. In the Help of the FRITZ!Box user interface you can find detailed instructions. Configuring Click to Dial Open the FRITZ!Box user interface.
Call List You can use click to dial. In the Help of the FRITZ!Box user in- terface you can find detailed instructions. 14.2 Call List The call list contains your telephone conversations and calls you missed. Symbols in the Call List...
Android smartphone. For more information, read en.avm.de/products/fritzapps. 14.3 Answering Machine You can use the FRITZ!Box as an answering machine without connecting any additional devices. If you have several telephone numbers, you can configure up to five different answering machines.
Page 98
To configure a new answering machine, click the “Anoth- er answering machine” link. In the Help of the FRITZ!Box user interface you can find de- tailed instructions. Picking Up a Call from the Answering Machine You can pick up on your telephone a call that has already been accepted by the answering machine: Press the keys s09 on the telephone.
Page 99
The “Record Greeting” Menu Function Greeting for recording mode Greeting for announcement mode Closing message at end of recording length Listen to greetings > Select greeting with 2 Delete greeting/announcement Start recording > End recording with 1 FRITZ!Box 7369...
Listen to messages in current menu from the beginning Back to main menu 14.4 Fax Function With the FRITZ!Box you can send and receive faxes without a fax machine. The FRITZ!Box can be configured to forward re- ceived faxes by e-mail.
Page 101
Callers can leave a mes- sage, and faxes are forwarded to the fax function. Here is how to enable automatic fax detection: Open the FRITZ!Box user interface. Configure the fax function; see page 100.
All anonymous calls in which the caller does not trans- mit a telephone number Where can I divert calls to? You can divert calls to: • Another telephone number (a different telephone line or mobile telephone number) • One of the FRITZ!Box’s internal answering machines FRITZ!Box 7369...
Select the “Telephony / Call Handling / Call Diversion” menu. Click “New Call Diversion”. Define which calls should be diverted. In the Help of the FRITZ!Box user interface you can find detailed instructions. Define the destination and the type of call diversion. Click “OK” to save the settings.
If you would like use a dial around service number for certain calls, set up a dialing rule in the FRITZ!Box. A dialing rule can specify, for example, that the FRITZ!Box automati- cally dials all international calls using a dial around service.
Page 105
Click “OK” to save the dialing rule. Now whenever you call a telephone number that begins with 00 (2 zeroes) with the FRITZ!Box the call will be dialed using the dial around service number defined in the dialing rule. FRITZ!Box 7369...
Blocking Telephone Numbers and Callers 14.8 Blocking Telephone Numbers and Callers In the FRITZ!Box you can block telephone numbers for outgo- ing and for incoming calls. How Does a Call Block Work? You can configure various kinds of call blocks:...
Do Not Disturb 14.9 Do Not Disturb Do Not Disturb keeps a telephone from ringing at specified times. Calls you miss then appear in the FRITZ!Box call list. Configuring Do Not Disturb Open the FRITZ!Box user interface. Select “Telephony / Telephony Devices”.
Enter an external telephone number, an internal tele- phone number or ss9 for an internal broadcast call. The internal numbers of the telephones you have con- nected are listed in telephone book of the FRITZ!Box us- er interface. Press “OK”.
Page 109
110 number without **>r s41s9r All other telephones connect- ed to the FRITZ!Box (broadcast call) The baby monitor is enabled. Place the handset near the child to be monitored. If the baby monitor is too sensitive, set it to a lower sen- sitivity.
You can conduct free, internal calls between telephones con- nected to the FRITZ!Box. Enter an internal telephone number on the telephone. The internal numbers of the telephones you have con- nected are listed in telephone book of the FRITZ!Box us- er interface. Pick up the handset. Group call A group call or broadcast call is an internal call that is sig- naled on all telephones connected with the FRITZ!Box.
Page 111
Defining the Telephone Number for the Next Call Before making a telephone call you can specify whether the FRITZ!Box connects the call using the landline or a certain In- ternet telephone number. Dialing rules and telephone numbers configured for the tele- phone are overridden for this call.
Page 112
Any party can hang up. The two other parties remain con- nected. Interrupting a Three-Party Conference Call Press the keys R2. You are speaking with party 1 and holding call 2. Press the following keys on the telephone: FRITZ!Box 7369...
Page 113
• The "Call waiting" feature must be enabled for the indi- vidual telephone in the FRITZ!Box. The telephone set- tings can be edited in the user interface of the FRITZ!Box under "Telephony / Telephony Devices". Rejecting a Waiting Call ...
Page 114
They can be used to control ser- vices and features in the telephone network. For information about which keypad sequences you can use, contact your carrier. Press the keys sr<Seq>. <Seq> stands for a keyboard sequence. Pick up the handset. FRITZ!Box 7369...
Pick up the handset and hang it up again. 15.2 Do Not Disturb You can enable the Do Not Disturb feature for the line “Phone”. In the FRITZ!Box user interface you can also configure the Do Not Disturb function for other telephones; see Do Not Disturb page 107.
If your telephony provider supports this, calls will be diverted by your provider. Otherwise the FRITZ!Box establishes a sec- ond connection. In either case, extra charges will accrue ac- cording to your contracted telephone rates.
Page 117
Immediately number> s<own number>r s61s<destination phone delayed (after 20 seconds) number> s<telephone num- ber>r s67s<destination phone only when busy number> s<telephone num- ber>r Pick up the handset. Wait for the second-long positive acknowledgment tone. Hang up the handset. FRITZ!Box 7369...
Page 118
(after 20 seconds) phone number>s r431s<destination only when busy phone number>s Pick up the handset. Wait for the second-long positive acknowledgment tone. Hang up the handset. FRITZ!Box 7369...
Wireless LAN off Pick up the handset and hang it up again. 15.5 Loading Factory Settings All settings you made in the FRITZ!Box will be deleted. Press the keys r991s15901590s. Pick up the handset and hang it up again. The factory settings are loaded. Then the FRITZ!Box will re- start.
FRITZ!Box as a Base Station for DECT Cordless Telephones FRITZ!Box as a Base Station for DECT Cordless Telephones The FRITZ!Box is equipped with a DECT base station, on which you can register and configure a total of up to six DECT cord- less telephones.
How Does DECT Eco Work? When all registered cordless telephones are in standby oper- ation, the DECT radio network of the FRITZ!Box and the tele- phones is switched off. When a call arrives or you press a key on a cordless telephone, the DECT radio network is switched back on.
The “All Devices” tab displays all devices that are attached to the FRITZ!Box or connected with the FRITZ!Box wirelessly. If the FRITZ!Box is being operated in IP client mode, the “All Devices” tab will not be shown. The following devices are displayed: •...
Page 123
Network Settings in the FRITZ!Box • All netwirj devices connected with the FRITZ!Box via net- work cable or wireless LAN. For example: computers (PCs, laptops, ...), mobile terminal devices (smart- phones, tablets, ...), powerline devices, wireless repeat- ers, network-compatible TVs.
Page 124
For network devices there is the setting “Always assign this network device the same IP address”. This setting has the effect that the DHCP server of the FRITZ!Box will assign the same IP address to the device every time it connects to the network. Starting the Computer—Wake on LAN Wake on LAN is a function that allows a computer in the local network to be started when it is accessed from the Internet.
Page 125
Network Settings in the FRITZ!Box Requirements: • The computer must support Wake on LAN. • The computer must be connected with the FRITZ!Box via network cable or via a FRITZ!Powerline device. • For access from the Internet, the computer must be in standby operation.
Page 126
Intended Use of the Address Range address range reserved for the DH- 192.168.178.20 – CP server 192.168.178.200 for FRITZ!Box users with VPN au- 192168178201 – thorization 192.168.178.254 FRITZ!Box 7369...
Page 127
• You want to connect the FRITZ!Box to the local IPv4 net- work in order to make the FRITZ!Box features available to all of the computers in the IPv4 network.
Page 128
172. DHCP Server for IPv4 The FRITZ!Box has a DHCP server for the IPv4 range. The DHCP server is enabled by default in the factory settings. The fol- lowing range of IP addresses is reserved for the DHCP server...
Page 129
DHCP server of the FRITZ!Box. Please note that the FRITZ!Box must be located in the same IP network as all of the device connected with it. Integrate the FRITZ!Box in your network by adjusting the IP address of the FRITZ!Box to your home network.
Page 130
ULA and communication between them is restricted. For this case you can set the FRITZ!Box such that the network devices receive the ULA from the FRITZ!Box. DHCPv6 Servers in the Home Network The FRITZ!Box is equipped with its own DHCPv6 server.
Home Network” area. 17.2 Obtaining an IP Address Automatically The FRITZ!Box has its own DHCP server, which assigns IP ad- dresses to the connected computers. The connected comput- ers must be configured such that they can receive their IP ad- dresses automatically.
Page 132
Obtaining an IP Address Automatically Click the network connection between the computer and the FRITZ!Box with the right mouse button and select “Properties”. Under “This connection uses the following items”, select “Internet Protocol Version 4 (TCP/IPv4)”. Click the “Properties” button.
Page 133
Select the “Using DHCP” option from the “Configure IPv4:” drop-down list. Click “OK”. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Linux For comprehensive information and tips on network settings in Linux, see, for example: www.tldp.org/HOWTO/NET3-4-HOWTO-5.html...
Connecting USB Devices to the FRITZ!Box Connecting USB Devices to the FRITZ!Box The FRITZ!Box has two USB ports to which you can connect various USB devices. All network devices in the FRITZ!Box home network can use these USB devices jointly and simultaneously.
137. • You can connect a USB hub to the FRITZ!Box and use up to four USB devices at this hub. You can use USB hubs with or without a separate power supply. We recommend deploying a USB hub with its own power supply if the USB devices to be connected ex- ceed a total current consumption of 500 mA;...
Accessing USB Memory 18.4 Accessing USB Memory The participants in the home network have various possibili- ties for accessing the various storage media of the FRITZ!Box. • Participants in the home network can use FTP software like FireFTP to exchange files among the FRITZ!Box stor- age media and workplaces.
Sharing a USB Printer 18.6 Sharing a USB Printer You can connect a USB printer to the FRITZ!Box to make it available to all participants in your home network. Using a USB Printer: Possibilities A USB printer connected to the FRITZ!Box can be configured in...
Page 138
“Next”. Enter “fritz.box” in the Hostname or IP address: field. If the FRITZ!Box is configured as a wireless repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
Page 139
“Next”. Enter “fritz.box” in the Hostname or IP address: field. If the FRITZ!Box is configured as a wireless repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
Page 140
As the “Device Type”, select “Automatic detection” and enter in the input field “Host name or IP address”: fritz.box. If the FRITZ!Box is configured as a wireless repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
Enter “9100” as the port. • Enter fritz.box as the printer name. If the FRITZ!Box is configured as a wireless repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
Page 142
Double-click the file and follow the instructions on your screen. The FRITZ!Box USB remote connection software is now in- stalled on your computer. Repeat the steps in these instruc- tions for all other Windows users who wish to use the USB re- mote connection on this computer.
Page 143
Click the USB printer in the “Devices” area. The USB printer is being connected to the computer. Do not conduct any firmware updates for USB devices that are connected with the computer via the FRITZ!Box USB re- mote connection. FRITZ!Box 7369...
Extending the Scope of Functions with Smart Home Extending the Scope of Functions with Smart Home You can expand the scope of functions of your FRITZ!Box with AVM smart home devices for home automation. A smart home device that is especially easy to integrate in your home network is FRITZ!DECT 200.
The guest access in the FRITZ!Box can be configured and pro- vided only if the FRITZ!Box establishes the Internet connec- tion itself. If the FRITZ!Box is operated as an IP client, no guest access can be configured. 20.2 Wireless Guest Access: Private Hotspot For your guests you can configure a wireless guest access.
Page 146
Assign a name for the guest wireless network (SSID) and enter a network key under “Security”. This concludes the configuration of your guest access. Now guests can register their wireless devices with the FRITZ!Box. Manually Registering a Wireless Device with the Wireless Guest Access Your guest starts the wireless LAN software of her or his wireless device and searches for the guest network.
Filters” menu on the “Access Profiles” tab. Configuring Guest Access Set up the guest access as follows: Open the FRITZ!Box user interface. In the “Home Network / Network” menu, select the “Net- work Settings” tab. In the “Guest Access” area, check the box in front of the “Guest access enabled for LAN 4”...
Register your FRITZ!Box with this MyFRITZ! account. Once your FRITZ!Box is registered with your MyFRITZ! account, the FRITZ!Box determines the public IP address each time it is changed and conveys it to the MyFRITZ! account. The FRITZ!Box can be reached at this IP address in the Internet from anywhere in the world.
Select “Create a new MyFRITZ! account”. Enter your e-mail address. If you are already configured as a FRITZ!Box user, enter here the e-mail address you use for the FRITZ!Box user account. Assign a MyFRITZ! password. This password must be dif- ferent from the password for your FRITZ!Box account.
Page 150
To register with your FRITZ!Box, enter the data of your FRITZ!Box user account. You will be directed to the MyFRITZ! page of your FRITZ!Box. Here you have access to the FRITZ!Box functions that are re- leased for sharing in your user account; see...
Page 151
FRITZ!Box user ac- count. You will be directed to the MyFRITZ! page of your FRITZ!Box. In this case no login to MyFRITZ! is required. If you logged in with the FRITZ!Box password, you now have access to all of the contents stored on your FRITZ!Box.
For the following MyFRITZ! activities the HTTPS security proto- col is used: • setting up a MyFRITZ! account with myfritz.net • registration of the FRITZ!Box with the MyFRITZ! account • accessing the MyFRITZ! page of your FRITZ!Box over myfritz.net • accessing the user interface of the FRITZ!Box over myfritz.net...
Push Services: Using Notification Services Push services are notification services that inform you about the activities of your FRITZ!Box and assist you in saving your passwords and FRITZ!Box settings. With the push services you can have e-mail sent to you at regular intervals informing you about the latest connections, usage and configuration of your FRITZ!Box.
FRITZ!Box settings and about securi- ty-relevant events. 22.2 Enabling Push Services A wizard is available in the FRITZ!Box user interface to guide you step by step through the configuration of push services. Open the FRITZ!Box user interface. On the “Overview” page, select the “Wizards” menu.
Page 155
The Help of the FRITZ!Box user interface presents com- prehensive information on the settings of each push ser- vice. Click “OK” to save your settings. In the Help of the FRITZ!Box user interface you can find de- tailed instructions. FRITZ!Box 7369...
In the “Diagnostics” area the FRITZ!Box offers you the possi- bility of checking the status of functions and security-relevant settings of your FRITZ!Box. This ensures safe operation of the FRITZ!Box and makes sure that it is kept up with the latest technical developments. 23.1 Checking FRITZ!Box Functions...
Checking the Security of the FRITZ!Box 23.2 Checking the Security of the FRITZ!Box In the “Security” overview the FRITZ!Box offers you a list of all security-relevant settings that control access to the FRITZ!Box from the Internet or from the home network. This shows, for...
Saving and Restoring Settings Saving and Restoring Settings All of the settings you configure in the FRITZ!Box can be saved in a backup file. With this file you can restore your settings at any time: • in the same FRITZ!Box or another FRITZ!Box of the same model •...
Backup files created with a different FRITZ!Box of the same model. If you apply settings from a backup file that was created with a different FRITZ!Box of the same model, you can re- store all settings if the backup file was protected with a password.
Restarting the FRITZ!Box 24.3 Restarting the FRITZ!Box You can restart the FRITZ!Box via the user interface or on the device. A restart may be necessary if the FRITZ!Box no longer reacts, or if Internet connections can no longer be estab- lished for no apparent reason.
Update: Updating FRITZ!OS Update: Updating FRITZ!OS Always install the latest version of FRITZ!OS on all FRITZ! products in your FRITZ!Box home network. This keeps your FRITZ! products up to date and ensures optimum synchroni- zation of all devices in your home network.
Page 162
Updating FRITZ!Box Automatically Procedure Description Notify me about new The FRITZ!Box indicates that a new ver- versions of FRITZ!OS and sion of FRITZ!OS is available on the start install necessary up- page. You start the update yourself; see dates automatically page 163.
Performing an Update with the Wizard 25.2 Performing an Update with the Wizard A wizard is available in the FRITZ!Box user interface to assist you in updating your FRITZ!Box. The wizard checks whether an update of the FRITZ!OS is available for your FRITZ!Box and guides you step by step through installation.
Updating manually 25.3 Updating manually In some cases it is not possible to perform an automatic up- date, for instance when the FRITZ!Box is not connected to the Internet. Then you have the option of performing an update manually. Downloading the FRITZ!OS File...
Page 165
Updating manually Click the “Save Settings” button to save the current set- tings of your FRITZ!Box on your computer and save the export file on your computer. Using this file you can restore the settings of your FRITZ!Box as needed.
FRITZ!Box are restored to their condition upon delivery. Restoring the factory settings is recommended if you would like to pass the FRITZ!Box on to another user. By restoring the factory settings you can delete incorrect settings that prevent the FRITZ!Box from functioning properly.
Backup” menu. Select the “Factory Settings” tab. Click the “Load the Factory Settings” button. The FRITZ!Box is reset to its factory settings. All settings made during operation will be overwritten. 26.2 Uninstalling Supplementary Software Additional software for the FRITZ!Box is available on the web pages of AVM at en.avm.de/service/downloads.
Page 168
Click the “Programs and Features” entry. The “Uninstall or change a program” list shows all of the programs installed on your computer. Mark the AVM program you want to remove in the list. Click the “Uninstall” button. The program will be removed. FRITZ!Box 7369...
Help in Case of Errors Here you can find assistance if no DSL connection is estab- lished, if the FRITZ!Box cannot be opened, or if errors occur with wireless LAN connections. For more help, see the AVM Knowledge Base in the Internet: en.avm.de/service...
Page 170
“fritz.box”. Google Chrome, for instance, performs a Google search if the address of the FRITZ!Box is not known or was entered incom- pletely. Restarting the FRITZ!Box Disconnect the FRITZ!Box from the power supply.
Page 171
Checking the Proxy Settings of the Web Browser If a proxy server is enabled in your web browser, the address of the FRITZ!Box must be entered as an exception. Check your web browser settings. Firefox Click the orange Firefox button and select “Options / Op-...
Page 172
Connect your computer to the “LAN 2” port of the FRITZ!Box using a LAN cable. If your computer is already connected with the FRITZ!Box over wireless LAN, clear the wireless connection. Make sure that the computer obtains its IP address auto- matically;...
27.3 Cannot Establish a Wireless LAN Connection If you cannot establish a wireless LAN connection between your computer and the FRITZ!Box, this may be due to a variety of causes. Work through the following steps in sequence until the error has been resolved.
Page 174
If the wireless LAN software on your computer cannot find the wireless radio network of the FRITZ!Box, configure the follow- ing setting in the FRITZ!Box: Connect a computer to the FRITZ!Box with a network ca- ble; see page Open the FRITZ!Box user interface.
27.4 Wireless LAN Connection Interrupted If the wireless LAN connection between your computer and the FRITZ!Box is disrupted, this may be due to a variety of causes. Work through the following steps in sequence until the error has been resolved.
Technical Specifications Technical Specifications Facts worth knowing: Here you will find comprehensive tech- nical data on your FRITZ!Box 7369. 28.1 Ports and Interfaces • DSL/telephone port – VDSL/ADSL modem for use with ADSL/ADSL2/AD- SL2+ compliant with ITU G.992.1, ITU G.992.3, ITU G.992.5 (Annex A, B J or M) or VDSL2 compliant...
• Average power consumption: 8 W—11 W The average power consumption was determined at room temperature (23 °C to 27 °C) with the following load: – DSL connection active – wireless LAN on; no devices registered via wireless FRITZ!Box 7369...
100 meters long. Additional network cable is required if you would like to use all • of the FRITZ!Box 7369 network ports. Extension You can extend one or both ends of the network cable. You will need the following components to extend the cable: Standard CAT-5 network cable •...
Page 179
Cables Replacement The network cable is a standard cable. As a replacement, use a standard Cat-5 network cable. • Replacement cable is available from specialized vendors. FRITZ!Box 7369...
29.1 FRITZ!Box Help In the FRITZ!Box user interface you can open the detailed Help by clicking the “question mark” icon. The Help presents de- scriptions and instructions on all settings and functions of your FRITZ!Box.
AVM. The error report helps improve the stability of FRITZ!OS. The feature for automatically sending error reports is located on the “Contents / AVM Services” page of the FRITZ!Box user interface. Evaluating the DSL Connection On the “Internet / DSL Information / Feedback” page you can evaluate your DSL connection.
The contents of the call and numbers participating will not be transmitted to AVM. 29.4 Assistance from the Support Team If you have problems with your FRITZ!Box, proceed as follows: If you have questions about starting operation of your FRITZ!Box, please consult the following chapters: –...
Page 183
Assistance from the Support Team Fill out the form and send it to AVM by clicking the “Sub- mit support request” button. Our Support team will respond by e-mail as quickly as possi- ble. FRITZ!Box 7369...
The licensing conditions are presented in the Help for the FRITZ!Box user interface under the “Le- gal Notice” heading. This documentation and software have been produced with all due care and checked for correct- ness in accordance with the best available technology.
The long version of the declaration of CE conformity is available at en.avm.de/ce. Disposal Information In accordance with European regulations, FRITZ!Box 7369, as well as all devices and electronic components contained in the package, may not be disposed with household waste.
Drilling Template A drilling template is presented below. Use the drilling tem- plate as a guide to mark the holes needed to mount the FRITZ!Box on a wall. FRITZ!Box 7369...
Page 187
This page must be printed out at a size of 100%. Do not enlarge it, adjust its size, reformat or rescale it in your printer settings.
Need help?
Do you have a question about the 7369 and is the answer not in the manual?
Questions and answers