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Kortex 56000 User Manual

A powerful voice modem, answering machine, hands-free speakerphone
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Download this manual See also: Installation Manual
USER GUIDE
PC & MACINTOSH
A POWERFUL
VOICE MODEM
56 K BPS (K56 FLEX) capability
Ideal for high speed Internet
access
ANSWERING MACHINE
A fully featured telephone-fax
answering machine
HANDS-FREE SPEAKERPHONE
Full Duplex Speakerphone
No computer required
®
1.4 Version
FOLLOW ME :
Calls you
automatically
when you
receive faxes
or voices
messages
Print received faxes
simply by pressing the
KORTEX button

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Summary of Contents for Kortex 56000

  • Page 1 A POWERFUL VOICE MODEM 56 K BPS (K56 FLEX) capability Ideal for high speed Internet Print received faxes access simply by pressing the KORTEX button ANSWERING MACHINE A fully featured telephone-fax answering machine HANDS-FREE SPEAKERPHONE Full Duplex Speakerphone No computer required...
  • Page 2 Follow Me Number of ID Number of Messages Indicator Indicator KORTEX Microphone Rewind Volume Level Speaker Phone On/Off Speaker Printing Speaker On Telephone-Fax Answering Machine function Indicator Modem Function Telephone Function Location and purpose of the KORTEX 56000 function keys...

  • Page 3: Table Of Contents

    AFETY PPROVAL ..............10 NSTALLATION SAFETY PRECAUTIONS ....................10 LEANING ....................10 PPROVAL INTRODUCTION .................. 11 KORTEX 56000 FEATURES ..............13 KORTEX 56000 ..............13 FUNCTION KEYS ............... 15 UPPLIED SOFTWARE FEATURES ..................15 INDICATORS USING YOUR KORTEX 56000.............. 18 ............
  • Page 4 ) .............. 32 OLLOW ME AUTOMATIC CALL BACK Set the KORTEX 56000 call back phone number ........ 32 Set the KORTEX 56000 calling days ........... 32 Set the KORTEX 56000 calling times ..........33 Remote change of the call phone number .......... 33 Enabling Follow me ................
  • Page 5 Connection to a sound card using the optional stereo cable (PC only) ......................46 Installation of a Flash memory expansion module......46 KORTEX 56000 MODEM DRIVER INSTALLATION (WINDOWS NT, 95, 98 OR LATER)..................48 SOLVING COMMON PROBLEMS ............50 KORTEX 56000....50...

  • Page 6: Product Registration And Guarantee

    Please note that if you fail to return the product registration certificate with this 15 days period, the guarantee will cover only the first year of usage. ----------------------------------------------------------------------------------------------- KORTEX 5 years product guarantee registration Name : Date of purchase : Surname :...
  • Page 7 HOW TO BENEFIT FROM THE SUPPORT HOT-LINE : You can take advantage of the KORTEX support hot-line during the first 120 days following the purchase of your modem. by sending a fax to +33 (0) 1 49 92 55 48, and our highly...
  • Page 8 This manual contains information that is protected by copyright. The reproduction of this manual either in part or in full is forbidden except with the express written permission of : KORTEX INTERNATIONAL 139, 147 AVENUE PAUL VAILLANT COUTURIER 93126 LA COURNEUVE CEDEX Tél.

  • Page 9: User Safety Precautions

    User Safety Precautions Declaration The KORTEX 56000 conforms to the IEC 950 standard for electrical safety. The unit does not contain a circuit breaker, the wall plug provides the only mechanism to break the power. Furthermore, the mains electrical socket must be in easy reach of the unit.

  • Page 10: Ce Approval Marks

    This product conforms to the standard EN 41003. It can be connected to telephone networks. Installation safety precautions Avoid placing the KORTEX 56000 in a humid environment or near to a heat source. Please do not open the case of your KORTEX 56000, contact after sales service for all repairs.

  • Page 11: Introduction

    G Hands-free telephone G Caller ID Presentation G Flash upgradeable firmware The KORTEX 56000 was conceived as a modem for today that is capable of evolving to meet your needs of tomorrow. Both the KORTEX 56000 hardware and software can be upgraded.
  • Page 12 ® The K.A.O.S. (KORTEX Advanced Operating System) in the KORTEX 56000 can be flash upgraded to meet many upgrade requirements simply by downloading a new version. Numerous function keys and LED’s on the KORTEX 56000 enable you to easily access all major communication features.

  • Page 13: Kortex 56000 Features

    KORTEX 56000 features KORTEX 56000 function keys Using the keys on the KORTEX 56000, you can easily access the available functions: FUNCTION Ans. Enable the answer phone feature. Replay voice messages. PLAY Prints a fax (provided the computer is switched on and necessary software is KORTEX loaded).
  • Page 14 KORTEX 56000. Ann. Announce the currently installed firmware Ann. Ans. version (date and time). Note : Each key press is indicated by an LED (lit, unlit or flashing). BUTTON AT THE BACK OF THE KORTEX 56000 KORTEX 56000 ON/OFF Switch...

  • Page 15: Supplied Software Features

    KORTEX 56000. Retrieve stored messages, faxes and telephone numbers (requires ‘Caller ID’ service) . Print a received fax from the ‘Print’ menu or by pressing the KORTEX function key(your computer must be switched on and the software loaded) .
  • Page 16 Carrier Detect communication progress. Signals that Ring Indicator KORTEX 56000 receiving a call. Unlit when the KORTEX 56000 has not received fax. Flashes KORTEX indicate that faxes have Faxes been received. during announcement of the number of faxes stored.
  • Page 17 LED / KEY MEANING FUNCTION Lit when the KORTEX Hands-Free and Call 56000 is in hands-free screening mode. Flashes when call screening is active. Lit when the answer phone feature is active. Answer phone Flashes when 90% of Ans. feature and Memory-...

  • Page 18: Using Your Kortex 56000

    When the KORTEX 56000 is switched on, for a brief period the indicator lights flash sequentially from left to right. When this flashing stops, the KORTEX 56000 is ready for use. As a general rule, you should not use the function keys whilst the sequential flashing is in progress.

  • Page 19: Replaying The Greeting Announcement

    ² To stop recording, press the announce function key. Ann. PLAY ý The function key is no longer lit. Replaying the greeting announcement ² To replay your greeting announcement, press the announce function key. Ann. ý The announcement is replayed through the KORTEX 56000 loudspeaker.

  • Page 20: Set The Kortex 56000 Date And Time

    Set the KORTEX 56000 date and time You can set the date and time either by using the KORTEX 56000 function keys or by using the supplied communications software. ² To set the date and time push simultaneously the function keys : KORTEX Ans.

  • Page 21: Check The Kortex 56000 Date And Time

    Each key press is confirmed verbally when you release the key. For example, on pressing the 8 (Play) function key you will hear “EIGHT” through the KORTEX 56000 loudspeaker. ² After entering the 10 digits, the date and time is announced verbally for verification.

  • Page 22: Deactivate The Answer Phone Feature

    Ans. The answer phone function key flashes to indicate that the KORTEX 56000 memory is 90% or more full. ² To record new messages you must delete faxes, messages or numbers. ý When the memory is full, a pre-recorded greeting announcement «Thank you for your call»...

  • Page 23: Replay Voice Messages

    ý At the end of replay of each message, the KORTEX 56000 proceeds to the following message ý At the end of replay of the last message, the KORTEX 56000 stops automatically. Stopping the replay of voice messages ² You can stop the replay of voice messages at any time by pressing the function key.

  • Page 24: If You Have Received Calls

    ý After announcing each call’s details, the KORTEX 56000 proceeds to the next call. ý After announcing the last call’s details, the KORTEX 56000 stops automatically. Stopping the replay of details of received calls ²...

  • Page 25: If You Have Received Faxes

    ý If your computer is switched on and the communications software is loaded the KORTEX 56000 will immediately print your fax. Erasing messages You can erase all voice messages, all call details or all faxes.

  • Page 26: Erasing A Voice Message During Replay

    ² To erase all faxes, push the function keys simultaneously. Loudspeaker volume adjustment ² To adjust the loudspeaker volume on the KORTEX 56000 press the «+» and «-» function keys. Note : You can adjust the volume level during replay of a message (greeting announcement, system messages, call details …) or in hands-...

  • Page 27: Using The Kortex 56000 In Hands-Free Mode

    Using the KORTEX 56000 in hands-free mode The KORTEX 56000 enables you to answer a call without using a telephone handset. In hands-free mode you can adjust the speaker volume. If you wish to initiate a call in hands-free mode, you must dial the...

  • Page 28: Call Screening

    LED are no longer lit. Call screening Call screening enables you to listen on the KORTEX 56000 loudspeaker. You can listen to your caller’s telephone number, provided you subscribe to your telephone service provider’s Caller ID service, or you can listen to a caller leaving a message without them hearing you.

  • Page 29: Sleep Mode

    The Remote control feature will only operate after a four digit PIN code has been set. You can set the PIN code using the communications software provide or using the KORTEX 56000 function keys. Note : Remote control is only possible using a touch tone telephone handset.

  • Page 30: Controlling The Answer Phone Feature Remotely

    ý If the PIN codes is not correct, restart the process from the beginning. Note : If you forget your PIN code, reset the code locally on the KORTEX 56000. It is not possible to reset the PIN code remotely.

  • Page 31: Activating The Answer Phone Feature Remotely

    ² To activate the answer phone feature remotely, dial your telephone number and let it ring nine times. ý The KORTEX 56000 will answer and play the greeting announcement. ý Hang-up during the greeting announcement. The KORTEX 56000 is now set to answer calls.

  • Page 32: Follow Me Automatic Call Back

    KORTEX 56000. To use the Follow me function you may set a call back phone number and the calls times periods. Note : If the call back phone number dialled by KORTEX 56000 is Busy or not responding it is redialled a second time.

  • Page 33: Set The Kortex 56000 Calling Times

    KORTEX end of the times is confirmed by pressing the key. ý To instruct the KORTEX 56000 to call you immediately after a new message has been received, enter the special number 9999. The KORTEX 56000 understands this mean ‘imediately’.

  • Page 34: Enabling Follow Me

    Effacer Enr. ² Release the function keys and speak clearly approximately 30cm from the KORTEX 56000 microphone. PLAY ý The function key is now lit to show you that the follow me announcement recording is in progress.

  • Page 35: Replaying The Follow Me Announcement

    Replaying the follow me announcement ² To replay your follow me announcement, press the SPK and announce function keys simultaneously. Ann. ý The announcement is replayed through the KORTEX 56000 loudspeaker. PLAY ý The function key is now lit to show that the follow me announcement is being played.
  • Page 36 Quick Guide to KORTEX 56000 features ----------------------------------- Cut here --------------------------------- FUNCTION KEYS Ans. Switch the answer phone feature on or off. Replay voice messages. PLAY Print a fax (when the computer is switched on and the communications software is loaded). Announce...
  • Page 37 ----------------------------------- Cut here --------------------------------- Remote control (Using a touch tone telephone) Dial : Function ‹ Listen to Follow me information. Œ During replay : erase the current message. During the greeting announcement : record a new greeting announcement. • Replay greeting announcement / Stop recording of the greeting announcement.

  • Page 38: Installing Your Kortex 56000 On A Pc

    Installing your KORTEX 56000 on a PC Recommended configuration Computer PENTIUM Colour screen SVGA 800 x 600 Hard disk 1.2 Go Memory 16 Mb Windows 95 or later Installation of your modem is straight-forward, and requires only five steps 1. Connecting the modem to your PC 2.

  • Page 39: Step 1 : Connection To The Pc

    Contents (PC version) Standard Plus version Optional The KORTEX ADAPTIX modem Communications software Stereo headset with and its user guide. integrated microphone Serial modem cable Internet access & on-line Miniature services software Microphone 12V AC Power supply 16Mbit Memory Expansion module...

  • Page 41: Connection To The Serial Port

    Connection to the serial port Connect the 9 pin male connector on the supplied serial cable to the female serial port socket on your modem. Figure 5 : DB 9 pin male- DB 9 pin female serial cable Check that the cable is firmly connected. Connect the other end of the cable to your PC serial port (COM1 or COM2).

  • Page 42: Installing The Kortex 56000 On A Macintosh

    ® 1. Connecting your modem to the Macintosh 2. Connecting your modem to the power supply and telephone line 3. Connection of optional peripherals (not supplied with the KORTEX 56000) 4. Software installation This chapter show you the procedure to follow to complete the first three of these steps.

  • Page 43: (Macintosh ® Version )

    Contents (Macintosh version) STANDARD In addition OPTIONS KORTEX 56000 modem Communications Stereo headset with and user guide software integrated microphone Macintosh Internet access & On- 16Mbit Memory Expansion DB9 to Mini Din 8 serial line Services software module cable 12V AC...

  • Page 44: Connecting To The Macintosh ® Modem Port

    LINE Optional RJ11 Male micro et Loudspea Female Jack DB9/ Mini Din Cable KORTEX 56000 ® Figure 4’ : connectors (Macintosh version) ® Connecting to the Macintosh modem port Connect the serial cable supplied to the female serial port on your modem and check that it is firmly pushed in.

  • Page 45: Step 2 : Plugging The Modem Into The Power Supply And Phone Line

    Step 2 : Plugging the modem into the power supply and phone line Connection to the power supply Plug the power adapter into the power supply and connect the power cable jack to the female AC IN socket on your modem. (12 V AC) Power supply adapter Note : Do not use any other power supply adapter other than that supplied with your modem.

  • Page 46: Step 3 : Connecting Optional Peripherals

    The headset enables the user to use the hands-free feature without disturbing others nearby. Connect the headset’s red plug to the MIC socket and the black plug to the SPK socket of your KORTEX 56000. These sockets are located at the rear of the modem.
  • Page 47 ² Align the white patch on the Flash memory expansion module with the two white marks on the KORTEX 56000 motherboard. ² Once aligned, firmly push the male connector on the Flash memory White Patch expansion module into the female connector on the motherboard.

  • Page 48: Kortex 56000 Modem Driver Installation (Windows Nt, 95, 98 Or Later)

    KORTEX 56000 modem driver installation (Windows NT, 95, 98 or later) You can install a modem driver which supports Windows 95 or NT communications applications (Hyper Terminal, Dial Up Networking which is used for connection to the Internet, Fax etc). To install the modem driver :...
  • Page 49 In Copy the files from : Indicate the floppy disk drive for example A:\. Click on In Models, select the modem model that you have, for example, KORTEX 56000 External. Click on Select the COM port ; if your modem is connected to COM2,...

  • Page 50: Solving Common Problems

    Ann. You can identify the firmware version number by pressing the: function keys simultaneously. ý The KORTEX 56000 announces verbally the date and time of the installed version of K.A.O.S. (the KORTEX ADVANCED OPERATING SYSTEM). Checking that your KORTEX 56000 is installed correctly Checking the answer phone feature Check that you have connected the power and telephone cables.

  • Page 51: Testing Your Modem Under Windows 95 Or Nt 4.0

    Testing your modem under Windows 95 or NT 4.0 After installing your modem under Windows 95 or NT 4.0, you can easily check that your modem working. this 1. Check that the modem is switched on. 2. Double-click the icon then double click the icon 3.

  • Page 52: Problem Solving : Questions & Answers

    Problem solving : Questions & Answers Answer phone feature ² The KORTEX 56000 does not record the greeting announcement. ý You are not speaking sufficiently close to the microphone. Record the greeting announcement again this time speaking closer to the microphone.

  • Page 53: Modem Feature

    ý Check that your telephone cable is plugged in correctly. Is your modem plugged into an extension of a telephone switchboard(PABX)? Although KORTEX modems are designed to work with most switchboards, if possible, connect your modem to a direct telephone line to see if this resolves the problem.
  • Page 54 ý The communications port is not configured correctly or is in use by another application. Check that the correct COM port is selected in your communications software. ² You are using an extension of a telephone switchboard. ý Check that in the "Dialling prefix" for your communications software you have entered the number necessary to obtain an outside line, followed by a comma (e.g.

  • Page 55: Kortex 56000 Technical Specification

    Modem control language HAYES AT compatible command set Detection & Installation Plug & Play DSP Processor LUCENT Sleep mode The KORTEX ADAPTIX exits sleep mode on detection of RI (Ring Indicator), DTR (Data terminal Ready) or when the KORTEX function key is pressed. Expansion...

  • Page 56: Telephone

    Auto test on power on, local analogue loop, local and remote digital loop Communications Asynchronous Dialing Tone dialling(DTMF) Upgrade* Flash memory, upgrade software available on the Internet : http://www.kortex.com/ PCM 56K* encoding A law and µ TELEPHONE Hands-free telephone SIMULTALK Fax-Switch Fax/Voice/Data Caller ID presentation You may subscribe to the ‘Caller ID’...

  • Page 57: Commands And Registers

    Commands and registers The KORTEX 56000 is programmable by means of HAYES AT commands and registers. For more detailed information on these commands, you can download more detailed documentation from the Internet. HAYES compatible AT commands: Command Function Display firmware version...
  • Page 58 Command Function Send return codes Do not send return codes Access to S registers Tone dialling Numeric responses Verbose responses Connection return codes sent to DTE Protocol return codes disabled Connection return codes sent to DTE Protocol return codes enabled Connection return codes sent to DTE Protocol return codes enabled Level of return codes (see section on return codes)
  • Page 59 Command Function &T1 Analogue loop test &T3 Digital local loop test &K0 Disable flow control &K3 RTS/CTS flow control &K4 XON/XOFF flow control &Q0 Asynchronous mode &Q5 as \N3 &Q6 as \N0 &Q8 MNP Error correction &Q9 V42 or MNP Error correction &S0 DSR always on &S1...

  • Page 60: S Registers

    S Registers Syntax : AT<S register>=<Value> Example : "ATS0=0 " to switch auto-answer off S REGISTERS &F0 Factory Register Function Profile Number of rings on answer Ring counter Escape Carriage Return Line Feed Back Space Wait for dial tone Wait for carrier detect on connection Pause length Carrier duration time Carrier lost duration time...
  • Page 61 S REGISTERS &F0 Factory Register Function Profile Maximum modulation selection Reserved 1200/75 bits/s 300 bits/s Reserved 1200 bits/s 2400 bits/s 4800 bits/s 7200 bits/s 9600 bits/s 12000 bits/s 14400 bits/s 16800 bits/s 19200 bits/s 21600 bits/s 24000 bits/s 26400 bits/s 28800 bits/s 31200 bits/s 33600 bits/s...

  • Page 62: Response Codes

    Response codes Numerical value Literal value Value of ATX X0-X5 and X7 ‚ ‚ CONNECT ‚ ‚ RING ‚ ‚ NO CARRIER ‚ ‚ ERROR ‚ ‚ CONNECT 1200 ‚ NO DIAL TONE ‚ BUSY ‚ NO ANSWER ‚ CONNECT 2400 ‚...
  • Page 63 ‚ CONNECT 36000 ‚ CONNECT 38000 ‚ CONNECT 40000 ‚ CONNECT 42000 ‚ CONNECT 44000 ‚ CONNECT 46000 ‚ CONNECT 48000 ‚ CONNECT 50000 ‚ CONNECT 52000 ‚ CONNECT 54000 ‚ CONNECT 56000 ‚ CONNECT 58000 ‚ CONNECT 60000 ‚...

  • Page 64: Internet Server

    Internet Server* KORTEX on the Internet Using the KORTEX web site you can post technical questions, obtain the latest information on a product and download software and Flash firmware updates. KORTEX Web site: http://www.kortex.com/ ²...

  • Page 65: Before Contacting Technical Support

    Indicated on the modem example : BO000930 Firmware version Send the HAYES command : AT/ in Terminal mode, the response is of the form: KORTEX ADAPTIX 56K Europe 110 780 00 V1.00 BOX Format PC Card, External, … Line type...
  • Page 66 TECHNICAL SUPPORT : TEL : 33 (0) 1 49 92 55 50 FAX : 33 (0) 1 49 92 55 48 E :MAIL ADRESS : support@kortex.com SALES : FAX : 33 (0) 1 49 92 55 77 E :MAIL ADRESS : sales@kortex.com...

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