Philips BDP5502 User Manual page 51

Problem
Music files play choppy.
No Audio signal from Surround
system of the audio system.
Cannot connect to the Internet
although the Connection Test
passes.
Cannot connect to the Network.
Cannot connect to the Network
while my PC is Connected to the
Network.
You are not sure if the unit is
Connected to the Internet.
Cannot use the BD-Live™ function
or Internet data does not download
properly.
D
Note
• Do not attempt to repair the Blu-ray Disc™ Player yourself. This may cause severe injury, irreparable damage to
your Blu-ray Disc™ Player and void your warranty.
• Please have your Blu-ray Disc™ Player model and serial number available before contacting us. These numbers
are available on the cabinet, as well as on the packaging.
EN
CDs / DVDs containing FLAC (.flac) / WAV (.wav) files with high frequency
and large quantization bit rates may not play properly. In such cases, copy
the Music files to a Blu-ray Disc™ or USB Memory Stick, then try playing.
Make sure the audio system is turned on.
Check the Input mode on the audio system if it is on the correct channel.
Check if the Surround system is compatible with either Bitstream or
LPCM. If not sure please check the user manual or contact the Surround
manufacturer. Once confirmed check the setting in the "Setup" of this unit.
Increase the volume level of the Surround system.
Make sure that the Ethernet cable is properly connected to the Modem and
Router.
Confirm that another device, such as a PC, can connect to the Internet.
Check to see if the Modem and Router have Power turned On.
Make sure that the Ethernet cable is properly connected to the Modem and
Router.
Confirm if the Internet light is showing activity (light blinking) on the Modem
and Router.
Check network settings on the unit.
Turn Off this unit and the Modem and Router (if it has a Power button), then
unplug their AC cords. After 30 seconds, plug them back in and turn the
devices back On. If you have a Telephone / Internet modem with your cable
service, then you may have to use its Reset button or remove the Backup
Battery to Reset this type of modem. Now wait for the lights to show activity
and try reconnecting.
Check the cable connection to the Router when connecting with an
Ethernet cable.
Confirm "View network settings" in the Setup.
Turn On the DHCP function on the Router.
Check the content of your Internet service contract to see if your Internet
Service Provider prevents multiple terminals connecting at the same time.
Perform the Connection Test. (refer to page page 41)
Confirm that this unit is successfully Connected to the Internet.
Confirm the BD-Live Connection setting in the Setup.
Connect a USB Memory Stick before inserting a Disc. The USB Memory Stick
must have 1GB or more free space.
Confirm that the USB Memory Stick is properly Connected to this unit.
Make sure that the USB memory stick Connected to this unit is not write-
protected.
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