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Verizon Cellular Network Extender
Installation
In the US, if cellular coverage is not adequate
for communication signal strength, a network
extender is available through an IASD.
1. Place network extender near the most
centrally located window. For best results,
place extender in an elevated location
such as the top of a bookshelf or tall
cabinet. If already using a Wi-Fi router,
keep extender at least 2 feet (61 cm)
away.
Troubleshooting
Problem
Cause
All LEDs OFF
No power to Mobile Link
cellular unit
Top LED OFF
Unit not enrolled
Middle LED
Poor connection
flashing
Bottom LED OFF No cellular network
connection
Bottom LED
Server connection
flashing
pending
Server may be down
Installation and User's Manual for Mobile Link
2. Connect one end of the provided Ethernet
cable to an open port on the router and
connect the other end to the WAN port
located at the rear of the network
extender.
3. Plug the power supply into the 12VDC
power port located at the rear of the
network extender and plug the supply into
an available wall outlet.
Correction
Check 5 Amp fuse located on yellow harness wire.
Check that harness is properly connected to battery.
Reset connector to Mobile Link cellular unit.
Enroll Mobile Link cellular unit at
Verify Mobile Directory Number (MDN) is enrolled on
www.MobileLinkGen.com
Mobile Directory Number (MDN) of Mobile Link cellular unit.
Reset connector at generator controller and Mobile Link
cellular unit.
Replace cable.
Check cellular coverage in area.
Mobile Link cellular unit in "Suspended" mode. Contact
Customer Service for assistance at (US) 1-855-GEN-VIEW
(1-855-436-8439)
Network connection established. Awaiting server response.
Wait for situation to resolve itself.
NOTE: Cellular coverage may be intermittent. Verify cellular
coverage is good in area by trying to make a phone call
from a mobile phone near Mobile Link cellular unit.
Operation and Troubleshooting
www.MobileLinkGen.com
and enrolled number matches
11
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Table of Contents
Troubleshooting
