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Regintech M-office User Manual

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M-office User Manual
1. Introduction .................................................................................................. 3
1.1 Package Contents ............................................................................... 4
1.2 Product Specification .......................................................................... 5
1.3 Main Features ..................................................................................... 5
1.4 Minimum System Requirements ......................................................... 7
1.5 M-office application modes ................................................................. 7
2. Install Skype Software ................................................................................ 10
2.1 Install Skype and Quick Start ............................................................ 10
3. Setup M-office ............................................................................................ 15
3.1 M-office Hardware Setup .................................................................. 15
3.2 M-office Software Setup .................................................................... 17
4. Use M-office ............................................................................................... 27
4.1 Before Making a Call ......................................................................... 27
4.2 M-office Icons .................................................................................... 28
4.3 M-office GUI ...................................................................................... 28
4.3.1 Option ..................................................................................... 29
4.3.2 General Setting Page .............................................................. 31
4.3.3 Audio Setting Page ................................................................. 37
4.3.4 Phone Setting Page ................................................................ 39
4.3.5 Speed Dial Setting Page ......................................................... 44
4.4 Forward mode ................................................................................... 47
4.4.2 Forward to any call .................................................................. 60
4.5 PBX mode ......................................................................................... 66
4.5.1 PBX mode forward .................................................................. 72
4.5.2 Forward to any call .................................................................. 79
4.6 Skype Recording ............................................................................... 85
4.7 Skype Remote Monitor ...................................................................... 89

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  • Page 1: Table Of Contents

    1.2 Product Specification ................5 1.3 Main Features ..................5 1.4 Minimum System Requirements ............7 1.5 M-office application modes ..............7 2. Install Skype Software ................10 2.1 Install Skype and Quick Start ............10 3. Setup M-office .................... 15 3.1 M-office Hardware Setup ..............
  • Page 2 5. FAQs ......................90 6. Regulation ....................123...

  • Page 3: Introduction

    (support PBX analog extension line or carrier landline) to mobile phone Skype or mobile phones via SkypeOut. This device can reduce disrupting your colleagues due to your incoming calls when you are not in office. When M-office is connecting with your office extension line, colleagues at office just call your extension number to reach you and save expensive mobile fee.

  • Page 4: Package Contents

    PBX) or carrier landlines, employees can pick up desk phones to make or receive Skype calls. M-office needs to connect with PC and PC needs to be on for the application. Nowadays there are many cheap and low power mini PCs. With an advanced process processor, PC doesn’t need any fan to cool down and it is very quiet.

  • Page 5: Product Specification

    1.2 Product Specification Model Number M-office Dimensions L x W X H: 81x 37x 19 mm Operating System Support Microsoft Windows 10, 8, 7, Vista or Windows XP Skype Version Support 7.16 or later Interface Ports One USB port to computer...
  • Page 6 SkypeOut at Forward mode)  With M-office connecting with mobile worker’s PBX analog extension line, colleagues at office just call the mobile worker’s extension number to save expensive mobile fee and make communication easy ...

  • Page 7: Minimum System Requirements

    . It might be good to change password regularly. Only enable “forward to any Skype/SkypeOut or landline” function when you need 1.4 Minimum System Requirements To keep normal functions of M-office, user needs to make sure his/her system to meet the following minimum requirements: ...
  • Page 8 PBX mode application...

  • Page 10: Install Skype Software

    The first step of setting up M-office is to install Skype on the computer. 2.1 Install Skype and Quick Start If Skype has been installed, check if it is the version which M-office claims to support as M-office user manual 1.4 Minimum system Requirements.
  • Page 11 Next there pops out one window for “install Skype Click to Call” option. Make the decision and click Continue...
  • Page 12 “Make Bing your search engine and MSN your home page” options window pops out. Make your decision and click Continue...
  • Page 13 After installation is complete, Skype will ask for account login or create a new account. Please login and then Skype is running...

  • Page 15: Setup M-Office

    3. Setup M-office 3.1 M-office Hardware Setup Get the M-office dongle from M-office package and take off the USB connector cover. Plug M-office dongle USB connector into the computer USB port. Connect one telephone cable between the RJ-11 port of M-office dongle and...
  • Page 16 4. Use the 1 to 2 female phone plug jointer to connect carrier landline(or PBX analogue extension line), one phone(or PBX extension phone) and M-office RJ 11 port as below figure.

  • Page 17: M-Office Software Setup

    M-office setup program into the computer. To install the M-office setup program: After the M-office dongle is connected to the computer, it will take up to 15 seconds for the “Found New Hardware” window to appear.
  • Page 18 Insert the M-office Installation CD into the CD-ROM drive of the computer. Double click the M-office setup.exe file. Then follow the instructions to install the M-office setup program. In Windows 2000, user might get below “Digital Signature Not Found” window.
  • Page 19 The “Select Setup Language” window pops up. Choose a preferred language by scrolling down the selection bar. After choosing the language, click OK. The “Welcome to the M-office Setup Wizard” appears. Read the on-screen instructions and click Next.
  • Page 20 In the next window, check the box of “I accept the agreement” after reading the agreement carefully. Then Click Next. Note: User can click Back to go back to the previous step anytime during installation.
  • Page 21 In the next window, designate a folder for the installation. A default folder will appear. If this is not a preferred folder for user, click Browse and choose a folder from the list. After deciding folder for the installation, click Next.
  • Page 22 In the next window, choose a preferred folder for M-office program’s shortcuts in Start Menu folder. A default folder will appear. If this is not a preferred folder, click Browse and choose a folder from the list. User can choose not to create a Start Menu folder.
  • Page 23 10. The next window is to create the Desktop icon or the Quick Launch icon. Check the appropriate box as desired. After M-office software is launched, the Desktop icon will appear on the computer desktop and the Quick Launch icon will appear in the left bottom corner of the Windows screen. Click Next.
  • Page 24 11. The next window contains the related installation information and allows the user to select to start the installation. Carefully examine the configurations. If configurations need to be changed, click Back to make necessary modifications. If not, click Install to start the installation.
  • Page 25 12. In the next window, user can choose to launch M-office. Check the “Launch M-office” box (default is enable). Click Finish to finish the setup.
  • Page 26 13. If user chooses to launch M-office in previous step, Skype will invoke one warning window as below figure. M-office software will usually automatically click “Allow access” option, but user can manually click “Allow access” in case M-office software doesn’t make it.

  • Page 27: Use M-Office

    4. Use M-office 4.1 Before Making a Call Before making a call with M-office, make sure the following requirements have been met:  The whole computer system and internet connection meet or exceed the minimum system requirements in 1.4 Minimum System Requirements ...

  • Page 28: M-Office Icons

    There are Eight choices (Option, Skype Recording, Remote Monitor, Turn on/off Skype automatic updates, About, Check for latest update, Help, and Exit) when user clicks M-office system tray icon at the right-bottom corner of Windows desktop. Option has all settings for M-office. Skype Record (Please refer section 4.6 Skype...

  • Page 29: Option

    User chooses either OK or Apply button, then the new setting will be saved and user has the updated setting when user launches M-office again. User can use Cancel button to cancel the changes and Option dialogue closes immediately.
  • Page 30 Audio Setting Page Phone Setting Page Speed Dial Setting Page...

  • Page 31: General Setting Page

    Language selection, Launch at Windows startup, Skype recovery button, Delay before callout, SkypeOut country code, area code, If M-office software is ended, Skype sound setting recovers, If M-office is running, prevent computer entering sleep, If Remote Monitor function is enabled, prevent computer entering sleep and Set Skype status after office off-hours and Skype forward.
  • Page 32 1. Operation mode: Forward mode and PBX mode. The default setting is Forward mode. 2. Forward mode: Incoming landline or Skype calls can be forwarded to mobile...
  • Page 33 Forward to any call: M-office allows some assigned Skype accounts to call in and then dial extension number, Skype speed dial, SkypeOut or any phone number through landline.
  • Page 34 Chinese. The default language is determined by the “Select Setup Language” setting during M-office setup program is installing. 5. Launch at Windows startup If this setting is enabled, the M-office program will be automatically loaded and executed when the computer operating system is started. The default setting is enable.
  • Page 35 Area code checkbox and choose the appropriate area code. After that, user doesn't need to dial the area code of a traditional local number for a SkypeOut call. M-office program tries to collect the complete area code numbers, but user needs to add area code by himself in case there is any area code missing or new added to prevent possible wrong number dialed out.
  • Page 36 11. If M-office is running, prevent computer entering sleep User can disable this setting, but M-office won't work for Skype calls. User needs to wake up the PC when he wants to use M-office for Skype calls. Default setting is enable.

  • Page 37: Audio Setting Page

    Play office off-hours welcome IVR for incoming calls and Switch M-office operation mode form PBX mode to Forward mode after office hours. 4.3.3 Audio Setting Page In Audio setting page, user can change audio settings including M-office device volume control、Always force M-office device as Skype audio and...
  • Page 38 M-office device volume control User can individually adjust the speaker volume and the microphone volume of M-office. To adjust the audio wave output volume, drag the speaker volume...

  • Page 39: Phone Setting Page

    To adjust the audio wave input and recording volume, drag the microphone volume scroll bar. Note: If user attempts to change M-office volume from Sounds and Audio Devices in control panel, M-office program will adjust the volume to its default value.
  • Page 40 International busy tone setting User can choose the living country from country selection list. Then click OK or Apply. M-office will hook on landline when it detects certain busy tone...
  • Page 41 Incorrect busy tone setting will make your landline always hook off after an incoming landline got call forwarding and remote call party has hung up the call. The default international busy tone country setting is United States. M-office supports busy tone for most countries now. User’s busy tone parameter setting When user can’t find the living country from the list or the country busy tone...
  • Page 42 PBX extension port busy tone If M-office is connected to PBX analogue extension port, user needs to fill in the PBX extension line busy tone frequency and on/off period(cadence) by...
  • Page 43 PBX vendor. If user doesn’t have the busy tone parameters, there is one busy tone detect tool within the M-office installation CD. After running this tool, there is a “Help” button to click to get how to use this tool. It is important to fill in the correct busy tone parameters, otherwise M-office might not work again after the first incoming call.

  • Page 44: Speed Dial Setting Page

    4.3.5 Speed Dial Setting Page Skype doesn't support speed dial function for version 4.0 and later. User can use this page to set speed dial for any Skype user or SkypeOut number. There...
  • Page 45 Skype GUI, these settings still work unless they conflict with the settings in M-office Speed Dial setting page. If there is a speed dial setting conflict between both settings, M-office will choose M-office speed dial setting page as the first priority.

  • Page 47: Forward Mode

    Please select your local country as below figure and fill in the correct PBX extension line busy tone if M-office is connected to PBX analog extension line. Always remember to press “OK” or “Apply” button to save the setting or setting modification and make it valid.
  • Page 48 problem to use the tool, please contact us. For details of busy tone setting, please refer Sec 4.3.4 phone setting page. Note: User needs to pay special attention on enabling forward function. Forward to any SkypeOut or any phone number function will use SkypeOut credits、Skype calling program or landline.
  • Page 49 E-mail or mobile phone number Skype account At forward mode, user needs to fill in forward Skype accounts. If the filled in Skype account format is like e-mail someone@sample.com or mobile phone number, M-office can’t use such information. As following two figures, user needs to click...
  • Page 50 Skype contact with right mouse and choose View Profile. Then get contact’s Skype account ID and fill in M-office for application.
  • Page 51 PC restart every two weeks when M-office should not be in use. Setting and usage Plug M-office device into PC USB port and install M-office setup program. After launching M-office, user can find M-office system tray icon at the right bottom corner of Windows desktop and click with right mouse and choose option as below.
  • Page 52 Default operation mode is Forward mode...

  • Page 53: Landline/Skype Calls Forwarded To Skype/Skypeout

    Skype 7.16.0.102 in some PC for M-office application. With Skype 7.16.0.102, user just needs one Skype account running with M-office. There is no need to have an extra Skype account set for call forward to M-office Skype account. For more details, you can refer 4.4.2 Forward to any call...
  • Page 54 M-office will be set as the Skype audio device when it is running. In order to receive incoming Skype calls, user can consider to enable “Skype calls forwarded to Skype or SkypeOut” and pick up the incoming calls via the assigned forwarded Skype account or phone via SkypeOut.
  • Page 55 It is good to have the setting at 0 when you are far away from M-office, then the incoming landline calls will be forwarded immediately. The default setting is 0 second.
  • Page 56 There are two methods to pick up incoming Skype calls after your PC is running M-office. One is to forward incoming Skype calls to another Skype account like your mobile phone Skype or your mobile phone via SkypeOut. The other method is to set “...
  • Page 57 After M-office is running, most Skype sound settings will be changed. If user often uses M-office PC for Skype talk and wants to keep the preferred Skype sound setting, user can consider to enable this option and Skype sound setting will be changed to user’s previous setting after M-office is ended.
  • Page 58 PC security, user can lock screen of the computer or use screensaver when user leaves away the computer. When the computer screen is locked or screensaver is active, M-office function can still work. For details, please refer FAQ 13 of this manual.
  • Page 59  Play office off-hours welcome IVR for incoming calls If this setting is enabled, there will be a default welcome IVR to remind callers it is not office hours and user can still dial extension number. User can have own customized IVR as below.

  • Page 60: Forward To Any Call

    M-office is set to be Skype’s audio devices when it is running. Make Skype calls: a. If user wants to make Skype calls, M-office software needs to be closed and user makes Skype calls via Skype GUI. User can buy our SkyATA or SkyBox S1 or enterprise multiple ports Skype gateway if user prefers to have Skype talk via a phone.
  • Page 61 Incoming Skype calls for any forward...
  • Page 62 Skype account direct-forwarded to the Skype account running with M-office. Whenever the provided Skype account gets any call, the call will be direct-forwarded to the M-office Skype account. And the caller can do any call forward. In the future, if Skype adds support for DTMF sending during a Skype to Skype call, there is no need to have an extra Skype account set for call forward to M-office Skype account.
  • Page 63 Skype account. For that case, you need to install recent Skype version like 7.32 and log in your M-office Skype account, then install Skype 7.16.0.102 without uninstalling newer Skype. Please don’t log out Skype account when you use Skype 7.16.0.102, or above procedure needs to done again for...
  • Page 64 Skype Speed dial can be set for Skype account or SkypeOut number via Option-Speed Dial page of M-office system tray icon. User can press area code + phone number for local SkypeOut number if correct country code is selected on Option-General page of M-office system tray icon.
  • Page 65 When you make a Skype call to M-office and get a landline dial tone for any phone number call, you need to be quick to dial out, otherwise you might need to redial. This is because carrier landline has time limit for user to pick up a phone and dial phone number.

  • Page 66: Pbx Mode

    Option-General page of M-office system tray icon. For international SkypeOut call, user needs to dial 00+ country code+ area code+ phone number. Frequent calling SkypeOut number can be set a speed dial to make calling convenient. User can add pound key(#) after the dialing number to make an immediate call.
  • Page 67 Please select your local country as below figure and fill in correct PBX extension line busy tone if M-office is connected to PBX analog extension line. Always remember to press “OK” or “Apply” button tone to save the setting or setting modification and make it valid.
  • Page 68 regularly. Only enable “forward to any Skype/SkypeOut or landline” function when you need it. E-mail or mobile phone number Skype account...
  • Page 69 “Allowed Skype accounts for any Skype/SkypeOut call forward” table. If the filled in Skype account format is like e-mail someone@sample.com or mobile phone number, M-office can’t use such information. As following two figures, user needs to click the Skype contact with right mouse and choose View...
  • Page 70 Windows task scheduler( Please refer Microsoft link https://technet.microsoft.com/en-gb/library/cc748993(v=ws.11).aspx) to arrange a PC restart every two weeks and when M-office should not be in use. Setting and usage Plug M-office device into PC USB port and install M-office setup program. After launching M-office, find M-office system tray icon at the right bottom corner of Windows desktop and click with right mouse and choose option as below.
  • Page 71 Then General page of Option pops out.

  • Page 72: Pbx Mode Forward

    It is good to have the setting at 0 when you are far away from M-office, then the incoming landline calls will be forwarded immediately. The default setting is 0 second.
  • Page 73 Extension table...
  • Page 74 To operate at PBX mode, user needs to enable “PBX mode”. Press “Extension table” button to have extension table as the upper figure. There are 10 extension...
  • Page 75 All the assigned Skype accounts need to become a friend(contact) with the Skype account in your PC installed M-office for a high successful Skype call rate. If you want to set a SkypeOut number for call forward, you must make sure M-office PC’s login Skype account has SkypeOut credits or...
  • Page 76 IVRs as below figure. If M-office software is ended, Skype sound setting recovers After M-office is running, most Skype sound settings will be changed. If user often uses M-office PC for Skype talk and wants to keep the preferred Skype sound setting, user can consider to enable this option and Skype sound setting will be changed to user’s previous setting after M-office is ended.
  • Page 77 The default setting is enable. Remote Monitor function doesn’t support now. It will be upgraded in the future. Set Skype status for office off-hours and Skype forward This setting can set Skype status as Online, Away, Do Not Disturb, Invisible or Offline after office hours.
  • Page 78 M-office is set to be Skype’s audio devices when it is running. Make Skype calls: a. If user wants to make Skype calls, M-office software needs to be closed and user makes Skype calls via Skype GUI. User can buy our SkyATA or SkyBox S1 or enterprise multiple ports Skype gateway if user prefers to have Skype talk via a phone.

  • Page 79: Forward To Any Call

    Skype account or SkypeOut number after callers press extension number. 4.5.2 Forward to any call M-office allows some assigned Skype accounts to call in and then dial Skype speed dial, SkypeOut or any phone number through landline in addition to extension number.
  • Page 80 Incoming Skype calls for any forward...
  • Page 81 If user wants to call in M-office Skype and make any Skype/SkypeOut or landline calls, Skype calls at PBX mode needs to be enabled. Skype has DTMF sending problem during a Skype to Skype call for recent Skype versions. M-office can support incoming Skype calls for any Skype, SkypeOut or PSTN number call forward under Skype version 7.17~7.32(Only Skype...
  • Page 82 Skype account. For that case, you need to install recent Skype version like 7.32 and log in your M-office Skype account, then install Skype 7.16.0.102 without uninstalling newer Skype. Please don’t log out Skype account when you use Skype 7.16.0.102, or above procedure needs to done again for...
  • Page 83 There is a second chance to pass the password verify. When you make a Skype call to M-office and get a landline dial tone for any phone number call, you need to be quick to dial out, otherwise you might need to redial.
  • Page 84 Then dial any landline phone number. User has a second chance to pass password verify. Incoming landline calls for any Skype/SkypeOut call If user wants to call in M-office landline and make any Skype or SkypeOut , Landline calls at PBX mode needs to be enabled. □Any Skype/SkypeOut call This option needs to be checked to enable its function.

  • Page 85: Skype Recording

    Note: Because Skype doesn’t support some Skype API for Skype recording in recent Skype versions, M-office recording function doesn’t work for general case now. If recording function is important for user, user can consider to install M-office under Windows XP SP3 or Windows server 2003.
  • Page 86 Skype version later than 7.16.0.102 in the future, user will receive M-office software online update or user can get updated M-office software from “Check for latest update” of M-office system tray icon. There will also be a notice in updated M-office online help or user manual.
  • Page 87 If user clicks “Setting” button, below Skype recording setting page will pop out. After finishing setting changes, please press OK button to save the changes. Record file path: The default folder is My document/Skype record. User can choose own preferred folder.
  • Page 88 Record source option: User can choose to record voices from caller & caller, caller only or callee only. Default setting is Record caller & callee. Record format: Support data format WAV, MP3, WMA, OGG and FLAC. Default setting is MP3 Record window will pop out once there is a Skype call: If it is enabled, Recording window will automatically pop out when there is a Skype call in progress.

  • Page 89: Skype Remote Monitor

    4.7 Skype Remote Monitor Skype remote monitor function is not supported now. It will be online upgraded in the future.
  • Page 90 Q2: How to get latest M-office software? A: User will get upgrade reminder whenever there is a later M-office software release. User can make the decision whenever M-office upgrade reminder pops out. If user chooses “Do not upgrade and don't remind me”, then user won’t get the upgrade reminder again unless user uninstalls M-office...
  • Page 91 Q3: How do I know that M-office is successfully installed? A: The easy way is to check the status of M-office system tray icon at the right-bottom corner of Windows desktop after M-office is running. If you can see the M-office system tray icon presented as or system tray icon shows M-office when mouse cursor is put on M-office system tray icon.
  • Page 92 If you choose "Deny access", but still want to use M-office, please go to the Skype window main menu Tools and choose Options. In the next window, choose Advanced tab in the left. Double click "Manage other program's access to Skype” in "Advanced settings". There will be a "Manage API Access Control"...
  • Page 95 A: If the filled in Skype account format is like e-mail someone@sample.com or mobile phone number, M-office can’t use such information. As following two figures, user needs to click the Skype contact with right mouse and choose View Profile. Then get contact’s Skype account ID and fill in M-office for application.
  • Page 96 Q7: Why M-office asks me to install Skype 7.16.0.102 or earlier version for M-office when I enable Skype calls at PBX mode?( This FAQ is for M-office software version v1.0.0.9 or earlier.) A: User will get pop out message of installing Skype 7.16.0.102 or earlier...
  • Page 97 M-office Skype account direct-forwarded to a new M-office Skype account. Whenever the current M-office Skype account gets any call, the call will be direct-forwarded to the new M-office Skype account. And the caller can do any call forward.
  • Page 98 ” call forward” setting is done, the forward speed is slow at the beginning and it will take no longer than 3 seconds after a short time. Login the current M-office Skype account and go to toolsOptionsCalls Call forwarding as below.
  • Page 99 A: User needs to connect landline or PBX analog extension line to the input(one RJ11) of the attached 1 to 2 RJ11 female plug jointer and connect phone and M-office RJ11 port to the output (two RJ11 ports) of the jointer as below figure. M-office supports landline to Skype forward delay.
  • Page 100 “ Skype sounds for incoming calls” and pick up the incoming Skype calls via clicking Skype incoming call icon. Then have the Skype talk via the selected Skype audio devices. If user wants to make Skype calls, M-office software needs to be closed and...
  • Page 101 Skype/SkypeOut calls with password if “Incoming landline for any Skype/SkypeOut” function is enabled. Q10: Why M-office can’t accept a new landline call after the first landline call is forwarded? A: If user doesn’t select correct country for busy tone at the phone page of “Option”...
  • Page 102 phone screen is locked? A: Why Mobile phone doesn’t have Skype incoming call notification is due to lack of setting Skype notification in mobile phone setting. Iphone or Android users can refer below setting pictures. iPhone Settings -> Notifications -> Skype APP -> Sound and others Android Settings ->...
  • Page 103 If user finds M-office Skype can’t call mobile phone Skype although the reverse call works, such problem might cause by M-office Skype. For that case, user can reset router or ADSL modem for M-office computer internet connection. If the...
  • Page 104 M-office forward function should work . d. Please check if M-office is running properly( Please refer Q 3) and forward setting is correct or not. e Please make sure landline is well connected with M-office RJ11 port.
  • Page 105 When the PC is locked, M-office can still work n b. Screensaver M-office software won’t prevent your computer entering screensaver after M-office software version 1.0.0.10. User can enable screensaver with resume display logon screen as followings.
  • Page 106 Q14: Why can't I use existing Skype audio devices after M-office is Installed? A: After M-office is running, there is a default setting to force Skype audio as M-office. This setting is to make sure Skype audio will be fixed to M-office when you are running M-office.
  • Page 107 Q16: Why I often get busy tone after I dial landline phone number during a Skype to any landline forward call? A: When you make a Skype call to M-office and get a landline dial tone for any phone number call, you need to be quick to dial out, otherwise you might...
  • Page 108 Q17: Why can't I hear the voice of Skype forwarding call from landline although I can see the Skype forwarding call in process? A: Make sure M-office has been chosen as the Skype sound device for Audio In/Out. Go to the Skype window main menu Tools and choose Options. In the next window, click "Audio setting"...
  • Page 109 Q18: After I connected M-office dongle with my computer, I couldn't hear music or voice from my computer. What can be done so that I can listen to music from the preset sound device? A: There are two methods to resolve this problem. Remember to save your setting after modify.
  • Page 110 Then you should be able to listen to music from your preset sound device like speaker. b. Open M-office system tray icon “Option” and click “Audio” page. Make sure Windows default audio setting is not M-office as below figure.
  • Page 111 Windows remote desktop connection? A: When one machine connects the PC with M-office via Windows remote desktop connection, the default setting might leave M-office under the control of the remote connecting machine and cause Skype audio setting error for M-office.
  • Page 114 We found some PC USB port is extended from motherboard through extension connector/cable and sometimes the connector/cable is at bad quality, it will cause M-office to malfunction. For this case, we recommend you to plug M-office into another USB port or use one USB hub with...
  • Page 115 PC USB port and M-office. Q21: Why does M-office fail to initialize? A: Please unplug M-office device and plug in another USB port and run M-office again. If it doesn’t work, it is possible that M-office is damaged.
  • Page 116 Q25: Why can't I start my computer after I plug in M-office dongle? A: Please check your computer's system BIOS Boot up device option setting. Your computer might have boot up device setting as USB device. You can refer to your computer BIOS setting procedure to change USB boot up setting.
  • Page 117 Skype 7.16.0.102, or above procedure needs to done again for Skype 7.16.0.102. Q28: Can I use Skype version later than M-office claims to support in 1.4 Minimum System Requirements? A: Since Skype might change API for the new release, we can't guarantee our M-office software can work with the new update Skype seamlessly.
  • Page 122 A: Right-click M-office system tray icon at the right-bottom corner of Windows desktop and choose "About". Q31: Why I can’t make a Skype call to M-office Skype and then make any Skype, Skypeout or landline call forward? A: Because Skype has problem to send DTMF tones during a Skype to Skype call.
  • Page 123 6. Regulation Regulatory Compliance Notices Class B Equipment This equipment has been tested to comply with the limits for a Class B device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

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