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Bosslan BOSST101 Manual

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BOSSLAN
BOSST101
IP PBX
User's Guide V 1.01
Firmware V 1.00
January 2008

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  • Page 1 BOSSLAN BOSST101 IP PBX User’s Guide V 1.01 Firmware V 1.00 January 2008...

  • Page 2: Preface

    Preface ABOUT THIS MANUAL This manual is designed for use with BOSST101 IP PBX. Information in this document has been carefully checked for accuracy; however, no guarantee is given to the correctness of the contents. The information in this document is subject to change without notice.
  • Page 3 FEDERAL COMMUNICATIONS COMISSION (FCC) STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 4 Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected...

  • Page 5: Table Of Contents

    Contents Preface ............Introducing BOSSLAN BOSST101 IP PBX Package Contents ........BOSST101 Overview ........Front Panel ............ Rear Panel............. Wall Mounting your BOSST101 ....Connecting BOSST101 ....... LAN Connections........... WAN Connection ........... PSTN Connection .......... Web Configurator Web Configurator Overview ......
  • Page 6 Speed Dial ............. Bridge Calls ........... Network Services ........WAN Settings ..........LAN Settings..........NAT Settings..........Firewall Settings ..........QoS Settings ..........Wireless Settings ........... System Maintenance ........Administrator..........System Time..........Backup and Recovery........Voice Upload ..........Firmware Upgrade ......... Tools ..............

  • Page 7: Introducing Bosslan Bosst101 Ip Pbx

    Introducing BOSSLAN BOSST101 IP PBX This chapter introduces the main features of your BOSSLAN BOSST101.

  • Page 8: Package Contents

    Package Contents When unpacking your BOSST101, ensure that you have the following items. If any items are missing or broken please contact your dealer for a replacement. BOSST101 Manual CD x1 External Antenna x1 Phone line (26 AWG) cable used for RJ-11 connection.

  • Page 9: Bosst101 Overview

    Bridge, and telephony services such as Auto Attendants, IP Phones, analog phones, and even the route through which trunk calls are made. The following figure demonstrates BOSST101 applications. INFO: BOSST101 comes with 2 FXO ports and 2 FXS ports. It supports 4 VoIP channels and 12 concurrent calls.

  • Page 10: Front Panel

    Front Panel RESET LINE1 VoIP LAN2 INTERNET Wi-Fi LAN3 LAN1 LINE2 The following table details how the front panel LEDs relate to the rear panel connections. Table 1: Front Panel LEDs State Description Power System Power On Phone 1 Analog Extension (FXS) Line in use Phone 2 Analog Extension (FXS) Line in use LINE 1...

  • Page 11: Rear Panel

    NOTE: BOSST101 provides a RESET button on the front panel to restore its factory default settings. To reset your BOSST101, do the following: Ensure your BOSST101 is powered on. Use a thin tool, such as a paper clip, to press the RESET button for three seconds.

  • Page 12: Wall Mounting Your Bosst101

    Wall Mounting your BOSST101 The BOSST101 chassis can stand-alone or be wall-mounted. It is recommended that you install BOSST101 away from electrical products that it may interfere with, and at an easy-to-reach location for making connections and viewing the LEDs. It is also advised that you allow a few centimeters around BOSST101 for proper ventilation.

  • Page 13: Connecting Bosst101

    Front Panel on page Connecting BOSST101 LAN Connections BOSST101 is also a DHCP server, and provides a simple network environment. The BOSST101’s LAN ports are compatible with standard category 5 RJ45 ethernet cable. Once a connection is established, the LED...

  • Page 14: Wan Connection

    WAN Connection The BOSST101 WAN port can be configured for use with PPPoE, Static IP, or DHCP to access the Internet. NOTE When selecting a codec, ensure the configuration corresponds to the bandwidth provided by your ISP. The following table lists configurations and their required bandwidths for an unsecured network.

  • Page 15: Pstn Connection

    PSTN Connection • Connecting BOSST101 to your Landline: You can connect your PSTN line(s) from the wall jack(s) to your BOSST101. Take note of which telephone line is connected to which BOSST101 FXO line jack as you will need it for configuration.

  • Page 16: Web Configurator

    Web Configurator This chapter details how to access and configure the screens of BOSST101 Web Configurator.

  • Page 17: Web Configurator Overview

    Internet browser to system configuration and settings. Accessing BOSST101 Connect your PC’s LAN port to the BOSST101 LAN port (see LAN Connections on page 12). Configure your PC for use with the TCP/IP protocol, and enable DHCP IP addressing to automatically obtain an IP address from BOSST101.

  • Page 18: Navigating The Web Configurator

    Navigating the Web Configurator This manual uses screenshots taken from BOSST101. BOSST101 screens may vary slightly with the increased number of ports; setup however, remains the same. The following figure shows the first screen displayed after login. INFO: There is a special assistant on the web configurator.

  • Page 19: Navigation Panel

    BOSST101. Click on a category to expand the panel to view submenus. Click an expanded category to roll up that menu and hide the submenus. Quick Configuration In order to begin using your BOSST101 as soon as possible, please see following steps for minimal configuration. Table 1: Quick Configuration Steps Reference 1.

  • Page 20: Status

    System Status The system status screen displays internal and connection data about your BOSST101. It also lists the office hours of a working week and includes non-working days The following table describes the fields in the System Status screen.
  • Page 21 IP Phones that can connect to BOSST101. System Backup Mode This field displays the backup mode status. WAN Information This field displays STATIC if the BOSST101’s IP address manually configured (set by your ISP), PPPoE WAN Mode if your ISP assigned a username and password, or DHCP if the IP address is automatically obtained from a DHCP server.

  • Page 22: Trunk Status

    Trunk Status (Bridge) Bridge Calls enable direct connection to remote locations via another BOSST101 over IP. This field displays the group to which this trunk belongs (groups range from 01 to 10). In order to...

  • Page 23: Handsets Status

    DND If this field displays ON, the handset will ring. If it displays OFF, the handset does not ring. This field displays the username associated with this Owner handset. If there is no handset registered with BOSST101 it displays None.

  • Page 24: Users

    NOTE: Click refresh on your browser at any time to update the status tables. Users This screen displays a summary of all users registered with BOSST101. Users can be added via the Telephony menu. For more information, see the Add/Edit User Screen on page...
  • Page 25 Click Logs (highlighted) in this screen to view call information for a specific user. The following figure shows a typical call record. The following table describes the fields in the Logs screen. Table 6: Call Logs Status Screen Field Description User (EXT xxx) CDR This table displays the call logs for a selected user;...

  • Page 26: Voice Mail Status

    Voice Mail Status The Voice Mail status screen displays BOSST101 total memory capacity in minutes, and the number of used minutes. The following table describes the fields in the Voice Mail screen. Table 7: Voice Mail Status Screen Field Description...

  • Page 27: Global Settings

    Field Description PBX Global Configuration PBX global configuration applies to all BOSST101 services and configurations that are not already individually set. Individual settings take priority over global settings. For example, an Auto Attendant configured for a specific trunk line (see Trunks on page takes precedence over the companywide Auto Attendant.
  • Page 28 Select Sequential to have BOSST101 route your calls through the most recently used trunk. PBX Mode This field displays the PBX Mode of BOSST101. Multi Auto Attendants Configuration Select to enable or disable the Multi Auto Attendant rules.
  • Page 29 Attendants (see Auto Attendants on page 40). INFO: BOSST101 will greet callers and give instructions on how to reach an extension or service. This field lists the days of the week. Click a day of the week to enter the working hours for that day (see Duty Time Configuration Screen on page 29).

  • Page 30: Sip Global Configuration

    The following table describes the fields in the SIP Global Settings screen. Table 10: SIP Global Configuration Screen Field Description SIP Global Configuration Type the port number (between 1024 and 65535) Local Port used by BOSST101 as a SIP server (incoming). The default setting for this field is 5060.
  • Page 31 This field describes the format of data packets. Valid RFC2833 Payload Type payload types are between 96 and 128. This field is set to 101 by default. Select Yes if BOSST101 is behind NAT. This will Under NAT enable NAT traversal for all VoIP calls.

  • Page 32: Telephony Services

    PBX Busy Tone & Silence Configuration Select to apply a voice codec to the telephone call. System Codec BOSST101 supports the G.723, G.729A, G.711 u- law, and G.711 a-law codecs. Play Dial Tone Frequency Enter the value for dial tone frequency. The default value is set from 350 to 440 Hz.

  • Page 33: Trunks

    Description Trunk List (PSTN) PSTN connects calls via the traditional landline. INFO: BOSST101 supports 2 PSTN trunks. By default, all PSTN trunks are set to Shutdown. Trunk List (VoIP) VoIP can use SIP to receive calls and ITSP for Internet telephony without the charges that apply to the traditional landline.
  • Page 34 Table 12: Trunks Screen Click this button to insert a new trunk configuration (Bridge only) into the Bridge List. Delete Click this button to remove the selected trunk (Bridge only) configuration from the Bridge List.
  • Page 35 Edit PSTN Trunk Data Left click the ID hyperlink to enter the Edit Trunk (PSTN) screen in order to configure the desired trunk. The following table describes the fields in the Edit Trunk (PSTN) screen. Table 13: Edit Trunk (PSTN) Screen Field Description Edit Trunk (PSTN)
  • Page 36 Dial In/Out/ Dial In Only/ Dial Out Only/ DID. Co A to D Gain Select the volume level from the PSTN network to BOSST101. Volume level ranges from 1 (low) to 6 (loud). This field is only available if the Mode field is set to Dial In/Out/ Dial In Only/ Dial Out Only/ DID.
  • Page 37 Edit VoIP Trunk Data Left click the ID hyperlink to enter the Edit Trunk (VoIP) screen in order to configure the desired trunk. The following table describes the fields in the Edit Trunk (VoIP) screen. Table 14: Edit Trunk (VoIP) Screen Field Description Edit Trunk (VoIP)
  • Page 38 Table 14: Edit Trunk (VoIP) Screen This field is only available if the Mode field is set to Dial In/Out/ Dial In Only. Enable this field to configure Auto Attendants for this Multi Auto Attendants trunk that differs from the attendants set on the Global Configuration on page For more details on setting Auto Attendants, please Auto Attendants on page...
  • Page 39 This field is only available if the Mode field is set to Dial In/Out/ Dial In Only/ Dial Out Only/ DID. Enable this field to PING have BOSST101 periodically send a signal to the SIP server to keep the connection open (if required). Metho Click this button to save the current settings and return to the previous screen.
  • Page 40 Table 15: Edit/Add Trunk (Bridge) Screen This field is only available if the Mode field is set to Dial In/Out/ DID. Group No. Assign a group number to this trunk between 1 and This field is only available if the Mode field is set to Type Dial In/Out/ DID.

  • Page 41: Auto Attendants

    Table 16: Auto Attendants List Screen Field Description Auto Attendants List There are four preset Auto Attendants in BOSST101, as follows: • On Duty Greeting (Ext 400): This Auto Attendant provides answering services during office hours. • Break Time Greeting (Ext 401): This Auto Attendant provides answering services during the afternoon break •...
  • Page 42 Table 16: Auto Attendants List Screen Off Duty Greeting [402] This Auto Attendant provides answering services outside of office hours. Holidays Greeting [403] This Auto Attendant provides answering services for non-working days. Add Auto Attendants Click the Add button in the Auto Attendants List screen to view the Add Auto Attendants screen.
  • Page 43 This function is useful if you Dial by Name know the name of the person you are calling but not their extension number. Specify how many times BOSST101 repeats the Auto Error Loop Attendant if the caller dials an extension number that doesn’t exist.

  • Page 44: Users List

    Table 18: Users List Screen Field Description Users List This field displays BOSST101-assigned identifier for this user. Click this hyperlink to edit this user. Ext No. This field displays this users extension number. User Name This field displays an identifier for this user (i.e.
  • Page 45 Enter a numeric password in the range 0000~9999 for Password this user to log in to BOSST101. If no password is supplied, the default password is 1234. Enter this user’s first name (up to 16 characters). This field is used for the Dial By Name service where you...
  • Page 46 No Outbound Calls: This user has no calling privileges. Trunk Group Select the trunk lines for this user to make calls. Select the way BOSST101 handles unanswered calls for this user. • Disable: Select this option to enable No Answer / Busy Forward option.

  • Page 47: Handsets

    Cancel Click this button to return to the previous screen without saving. Handsets BOSST101 supports two types of handsets, Analog and IP. IP phones can be desktop phones, WiFi phones or soft phones (uses existing laptop or PC hardware). Each user can have up to 3 handsets ensuring you won’t miss any call.
  • Page 48 Now click this button to remove that entry. Edit Handset Screen (Analog) Use this screen to configure the preset handsets supported in BOSST101. The following table lists the fields in this screen. Table 21: Edit Handset Screen (Analog)
  • Page 49 Select the volume level from this handset to Ext. D to A Gain BOSST101. Levels range from 1 to 9 with Level 9 being the most sensitive. Enter a brief description of the location or owner of...
  • Page 50 Field Description Add/Edit Handset (SIP) The AQ-101 handset is packaged with BOSST101. Configure this handset directly from the Web Configurator and then reboot. This BOSST101 supports up to 24 IP extensions. Port No. This field displays the port number to which the handset is registered.

  • Page 51: Call Restriction

    Table 22: Add/Edit Handset Screen (SIP) This field is only available if your phone Type is AQ- Registration Interface 101. Select WAN or LAN interface to AQ-101 SIP register server address field. This field is only available if your handset Model is AQ-101.

  • Page 52: Dial Plan

    9 or 0, and this field is checked, BOSST101 follows this dialling plan to place the call. PBX Dialling Plan BOSST101 matches a pattern of digits and routes them to a specific trunk. NOTE: BOSST101 does not check numbers beginning with 0 or 9 with the PBX Dialling Plan.
  • Page 53 Table 24: Edit/Add Dial Plan (Trunk/PBX) Screens Field Description Edit/Add Dial Plan (Trunk/PBX) This field displays the BOSST101 assigned identifier for this dialling plan. Click this hyperlink to edit this dialling plan. Activate Enable this trunk dialling plan by selecting Yes in this field.

  • Page 54: Speed Dial

    Cancel Click this button to return to the previous screen without saving. Speed Dial BOSST101 reserves 100 speed dial numbers. This screen divides these numbers into five pages of 20. To use the speed dial function from your handset, first dial *7 and then the speed dial ID.
  • Page 55 The following table lists the fields in this screen. Table 25: System Speed Dial Screen Field Description System Speed Dial This field displays the speed dial number used to dial this entry. Click this hyperlink to edit this speed dial entry. Phone Number This field displays the phone number for this speed dial ID (enter up to 29 numeric characters).

  • Page 56: Bridge Calls

    Bridge Calls BOSST101 enables remote connections to other BOSST101s via an extension. This screen lists the available trunk bridges (see Trunks on page 32) to configure Bridge Calls. The following table lists the fields in this screen. Table 27: Bridge List Screen...
  • Page 57 Table 28: Bridge Call List Select Click this checkbox next to the desired entry to remove. Now click Delete to complete removal. Add Click this button to configure a new bridge call. Click this button to remove any bridge call with the Delete Select box checked, Cancel Click this button to return to the previous screen.

  • Page 58: Network Services

    Network Services WAN Settings BOSST101 provides a flexible networking interface. You can configure your BOSST101 to use a static IP, and as PPPoE or DHCP Client. The following table lists the fields in this screen. Table 30: WAN Configuration Screen...
  • Page 59 This service maps device names to IP addresses in the same way a DNS server works. When accessing a device within the BOSST101 network by name, DNS lookup is not required if the device is already mapped and therefore allows faster connection setup.
  • Page 60 Table 30: WAN Configuration Screen No. This field displays the assigned identifier for this routing table. IP Address This field displays the IP address of a host or router. Netmask This field displays the mask for this IP prefix. Gateway This field displays the static WAN IP address of the remote server that connects to the Internet.

  • Page 61: Lan Settings

    Cancel Click this button to return to the previous screen without saving your settings. LAN Settings A Local Area Network (LAN) is a computer network limited to an immediate area, for example any computer directly or indirectly (via hub/switch) connected to the BOSST101’s LAN ports.

  • Page 62: Nat Settings

    Table 33: LAN Configuration Screen Field Description LAN Configuration IP Address Enter the IP address of BOSST101 on your LAN. Save Click this button to save this setting. DHCP Service Please ensure you have filled in all the fields in this table before enabling the DHCP service.
  • Page 63 IP address or port. This is to create a persistent passage through NAT allowing hosts behind BOSST101 to provide services requiring a static host (i.e. static IP address). Port triggering is only necessary for incoming connections and not returning traffic.
  • Page 64 Table 34: NAT Settings Screen DMZ List A demilitarized zone (DMZ) is a subnet that sits between an internal network and an external network (usually the Internet). Connections from the internal and the external network to the DMZ are permitted, however only connections from the DMZ are permitted to the external network.
  • Page 65 No. This field displays the system assigned identifier for this port triggering. Select the method of network transport for this service. • TCP to have BOSST101 set up a TCP connection which verifies packet order and Service Type data integrity. •...

  • Page 66: Firewall Settings

    Enter the Host IP address to the DMZ List. Click Save to retain the current settings, and Cancel to close this screen. Firewall Settings BOSST101 provides a simple firewall to block unused ports. Use this screen to define port rules. The following table lists the fields in this screen.
  • Page 67 Table 38: Firewall Settings Screen User Defined Service Port List This feature enables you to define a private rule or service. The defined rule is added to the firewall policy. No. This field displays the system assigned identifier for this port service. Service Name This field displays a brief description for this port service.

  • Page 68: Qos Settings

    QoS Settings Quality of Service (QoS) is an important feature that ensures voice packet data sent from BOSST101 is not delayed or dropped due to interference from lower priority traffic. The following table lists the fields in this screen.
  • Page 69 Add QoS Rule No. This field displays the system assigned identifier for this QoS rule. Protocol Select the protocol to configure this QoS rule. Port This field displays the BOSST101 assigned port for this service. Select from the available bandwidth management configuration: •...

  • Page 70: Wireless Settings

    Wireless Settings BOSST101 supports the wireless network connection for use. You can configure the type of wireless switch, encryption mode, and MAC filtering settings for your wireless network. The following table lists the fields in this screen. Table 42: Wireless Settings Screen...
  • Page 71 Table 42: Wireless Settings Screen This field is only available when WEP is selected as the encryption mode. Select to use either an open Security mode security mode (no encryption) or a restricted security mode (with encryption). Select the Frequency/ Channel for the access point to Frequency &...

  • Page 72: System Maintenance

    Administrator Account Account Enter the username for the administrator account to login to the BOSST101 Web Configurator. Enter a numerical password to login to BOSST101 Password within the range 0000 and 9999. If no password is entered the default is 1234.
  • Page 73 Send Test Mail Auto Provisioning Password This service enable automation of setting up a file server (FTP) automated IP phone configuration, NTP for time settings, and registration with BOSST101. Enter a numerical password to use Auto Provisioning Password within the range 0000 and 9999.

  • Page 74: System Time

    Save Click this button to save the current settings. Backup and Recovery BOSST101 can store a snapshot of all system settings in an image file. Should you experience system failure or want to experiment with different configurations, this image file can then be reloaded into BOSST101.
  • Page 75 Table 45: Backup and Recovery Screen Field Description Backup System Image Use this feature to save the BOSST101’s entire configuration (including auto attendants) to an image file. NOTE: The Dial By Name settings in the Add Auto Attendants Screen on page 41 are not saved.

  • Page 76: Voice Upload

    Browse Click this button to open a file requestor to find your greeting sound file on your pc. Upload Click this button to begin transferring the file to BOSST101. Firmware Upgrade In order to keep up with the latest software updates and improved features.

  • Page 77: Tools

    Done Click this button to start the ping test. System Restart Changes made to Global Settings, Voice Settings (Telephony Service), and the Network Service screens do not take affect until BOSST101 is restarted. Click Reboot to have BOSST101 restart. BOSST101 powers down and restarts within 5 minutes.

  • Page 78: Appendices

    Appendices This chapter details additional information regarding your BOSST101.

  • Page 79: Appendix A: Troubleshooting

    Appendix A: Troubleshooting Should you experience difficulties during configuring or operating BOSST101, it is recommended that you review this appendix first. If you don't find the solution to your problem and require further assistance, please contact your dealer. Common Installation checklist: Check your telephone cables are well connected at both tele- phone wall jack and BOSST101.
  • Page 80 Table 1: Common Configuration Problems Voice Setting • If your VoIP extension is behind a NAT firewall you need to configure BOSST101 for NAT traversal (see NAT Settings on page 61). • There is no sound when a VoIP call is The packet is allowed in through your connected.

  • Page 81: Appendix B: Handset Commands

    Appendix B: Handset Commands Quick Commands and DTMF functions can be dialed from a Local Extension or an IP Extension. Please follow Auto Attendant instructions to configure global or personal functions. The following table lists menu shortcuts and their actions. Table 2: Phone Commands Dial Function...
  • Page 82 Table 2: Phone Commands Port and Extension Use this command to listen to the port and extension information information for that station. Broadcast Use this command to make a systemwide broadcast. Use this command to record a greeting for an Auto Record Auto Atten- dant Greeting Attendant greeting (analog extension only).

  • Page 83: Index

    CE COMPLIANCE Holidays Setup Host to IP Mapping Check Extension Command Reference Common Configuration Problems Connecting a Modem LAN Connections Connecting your BOSST101 LAN Ports Connection Bandwidth (Encrypted) LAN Settings Connection Bandwidth (Unsecured) Landline Connection Copyright 2006 MAC Address DHCP Server...
  • Page 84 RTP Port Voice Settings Screen Voice Upload Screen Screws and Screw Plugs selecting a codec Wall Mounting Template Session Initiation Protocol (SIP) Wall Mounting your BOSST101 Signalling Precedence (ToS) WAN Connection SIP Protocol Global Settings WAN Ports Speed Dial WAN Settings...

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