General Inquiries
<docomo Information Center>
(Business hours: 9:00 a.m. to 8:00 p.m.)
0120-005-250
(toll free)
Service available in: English, Portuguese, Chinese, Spanish, Korean.
Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m. (open all year round))
From DOCOMO mobile phones
From land-line phones
(In Japanese only)
(In Japanese only)
151
0120-800-000
(No prefix)
(toll free)
(toll free)
Unavailable from land-line phones, etc.
Unavailable from part of IP phones.
Please confirm the phone number before you dial.
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo Shop etc. near you on
the NTT DOCOMO website.
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
Loss or theft of handset or payment of
cumulative cost overseas
<docomo Information Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code
-81-3-6832-6600
*
(toll free)
for the country you stay
* You are charged a call fee to Japan when calling from a land-line phone, etc.
If you use SH-01E, you should dial the number +81-3-6832-6600
(to enter "+", touch "0" for a while).
From land-line phones
<Universal number>
Universal number
-8000120-0151
*
international prefix
* You might be charged a domestic call fee according to the call rate for the
country you stay.
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
If you lose your handset or have it stolen, immediately take the steps necessary for suspending the use of the handset.
If the handset you purchased is damaged, bring your handset to a repair counter specified by DOCOMO after returning to
Japan.
Don't forget your mobile phone... or your manners!
When using your mobile phone in a public place, don't forget to show common courtesy and consideration for
others around you.
Repairs
(Business hours: 24 hours (open all year round))
From DOCOMO mobile phones
From land-line phones
(In Japanese only)
(In Japanese only)
113
0120-800-000
(No prefix)
(toll free)
(toll free)
Unavailable from land-line phones, etc.
Unavailable from part of IP phones.
Failures encountered overseas
<Network Support and Operation Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code
-81-3-6718-1414
*
(toll free)
for the country you stay
* You are charged a call fee to Japan when calling from a land-line phone, etc.
If you use SH-01E, you should dial the number +81-3-6718-1414
(to enter "+", touch "0" for a while).
From land-line phones
<Universal number>
Universal number
-8005931-8600
*
international prefix
* You might be charged a domestic call fee according to the call rate for the
country you stay.
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Sales:
Manufacturer: SHARP Corporation
'12.9 (1st Edition)
12J SM193
1
SH-01E
'12.9
INSTRUCTION MANUAL
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