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Table of Contents
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Summary of Contents for Vivint V-CAM1
- Page 1 Quick Setup Guide Ping Indoor Camera...
- Page 2 © 2016 Vivint, Inc. All rights reserved. Vivint and its respective logos are either registered trademarks or trademarks of Vivint, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. Getting Started Guide, Version 1 Designed by Vivint.
- Page 3 Getting Started Guide Welcome to Vivint Ping Camera Setup Troubleshooting Regulatory, Service, and Warranty Information Product Specifications...
- Page 4 To chat with a Vivint representative — click the chat icon To contact Vivint Customer Care — call 1.800.216.5232. For faster assistance, make sure you are ready to: 1.
- Page 5 Camera Setup To set up your Ping camera, follow the steps outlined the image below. Important Notes: • Your SkyControl panel must be operating on software version A.01.3.x or higher. • An Internet upload and download speed of 1 Mbps (Megabit per second) is required in order for the Ping camera and the app to function properly.
- Page 6 Troubleshooting Before trying any of these troubleshooting procedures, first review the initial setup (described above) and make sure that each step of the process was completed. Then, if the Ping camera is still not working properly, you can perform the following troubleshooting procedures (in the order listed), checking for proper camera operation in between each individual procedure.
- Page 7 Factory reset the camera 1. Unplug the camera. 2. Wait 1 minute for the camera to completely power off. 3. While the power is off, press and continue to hold down the power button on the camera. 4. With the power button pressed down, plug the camera back in to the wall outlet.
- Page 8 Regulatory, Service, and Warranty Information CAUTION: Unauthorized changes or modifications could void the user’s authority to operate the equipment. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules and Industry Canada license‐exempt RSS standard(s).
- Page 9 FCC ID: 2AAAS-CM01 Industry Canada ID: 10941A-CM01 CAN ICES-3 (B)/NMB-3(B) Service information For all inquiries about the warranty and related service, call Vivint Customer Care at 1.800.216.5232. Limited warranty For the complete warranty and service plan, including details about terms and conditions, go to: support.vivint.com/product/policies.
- Page 10 vivint.com...
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