Table of Contents
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Table of Contents
Summary of Contents for Supra XpressKEY
- Page 1 Supra XpressKEY ® User Manual www.supraekey.com...
- Page 2 Examples may include fictitious names of individuals and companies. Any similarity to names and address of actual businesses or persons is entirely coincidental. Trademarks and Supra and XpressKEY are registered trademarks of United Technologies Corporation. Other trade patents names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
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Page 3: Table Of Contents
Table of Contents Preface ..........................v Safety Terms and Symbols ....................v Introduction ....................1 Supra XpressKEY Overview ..................... 2 System Components ......................2 XpressKEY Basics ......................2 Menu Icons ........................3 Battery .......................... 4 Get Started ....................6 Power Up ..........................7 Automatic Update ...................... - Page 4 Set Up Notifications for Individual Keyboxes .............. 29 Reports ..........................30 Showing Feedback ......................30 Leave Feedback on a Showing ..................30 Locate XpressKEY ......................30 XpressKEY Alerts ......................31 Setup Alert ........................31 Unsubscribe ........................ 32 Use Alert ........................32 Support ....................33...
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Page 5: Preface
Preface The Supra XpressKEY User Manual includes instructions explaining: • how to use the XpressKEY • how to access a keybox • how to view showing activity There is information describing how to contact technical support. For additional information on using the XpressKEY, visit www.supraekey.com... - Page 6 THIS PAGE WAS INTENTIONALLY LEFT BLANK...
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Page 7: Introduction
1 Introduction Supra XpressKEY Overview ..............2 System Components ................2 XpressKEY Basics .................. 2 Menu Icons ..................3 Battery ....................4 Chapter 1 Introduction... -
Page 8: Supra Xpresskey Overview
System Components Component Description Keybox Supra keyboxes hold property keys to the listed properties. To show a listing, access the keys inside the property’s keybox. XpressKEY The XpressKEY provides access to Supra keyboxes and keeps track of its opened keyboxes. -
Page 9: Menu Icons
Flashlight (LED) flashlight. Find more options: Get messages, view showings, read a More Options keybox, set up your preferences for the XpressKEY. Read Keybox Read the keybox to see showings and details. Keybox Settings Change the time the keybox can be opened or set a CBS code. -
Page 10: Battery
Supra XpressKEY battery. You can order the battery online through SupraWEB. WARNING: Do not leave the XpressKEY or battery exposed to high (over 131°F/55°C). Lithium Ion batteries have a risk of fire, explosion, and burns. Do not short-circuit, crush, incinerate, or disassemble the battery. - Page 11 Touchscreen The XpressKEY has a Liquid Crystal Display (LCD) touchscreen. The protective plastic cover can be removed. You can use the protective cover as a template to shape a generic screen protector if needed. Cleaning Tip: You can use the...
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Page 12: Get Started
2 Get Started Power Up ....................7 Agent Identification ................. 7 Automatic Update ..................7 Manual Update and Sync ................ 7 Obtain an Update Code ............... 7 Enter an Update Code ................. 8 Chapter 2 Get Started... -
Page 13: Power Up
If you see the warning, move into cellular coverage. Obtain an Update Code If the XpressKEY is outside the cellular range for more than 24 hours, there are three (3) ways to update your key: Option 1: Get an Update Code with SupraWEB 1. -
Page 14: Enter An Update Code
Enter. You can power the XpressKEY off and back on to initiate an update or if you want to keep the key powered on, perform the following steps. After step 3 below, the radio turns on and the key checks for new information. - Page 15 1. On the main screen 2. Tap About. 3. Tap More. 4. Tap Done to exit. tap the arrow then Next. Chapter 2 Get Started...
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Page 16: Xpresskey Operations
Keybox Showing Hours ..............12 Keybox Battery Warnings ..............12 Cooperating in Neighboring Areas ............12 Call Before Showing ................12 Obtain Key ..................... 13 Open/Release Shackle ................14 Keybox Assistant .................. 14 Flashlight ....................15 Chapter 3 XpressKEY Operations... -
Page 17: Keyboxes
In addition, the ® iBox BT LE uses a low energy battery. The classic iBox (the original Supra iBox) reads only an infrared signal. Note: Direct sunlight can interfere with the infrared communication and shading the area between the XpressKEY and the keybox may be required. -
Page 18: Keybox Showing Hours
Enter the CBS code and select Continue each time an Obtain Key function is performed. See “CBS” on page 22 for more information on how to enter the CBS code into the XpressKEY. Cooperating in Neighboring Areas To access a keybox in a neighboring association or organization, the cooperating association or organization must give you permission to update the XpressKEY for their area. -
Page 19: Obtain Key
To get a key from a keybox a Personal Identification Number (PIN) must be entered to perform the Obtain Key function. The XpressKEY gives an opportunity to to aim the XpressKEY at the keybox up to five (5) minute after starting the operation. -
Page 20: Open/Release Shackle
When performing the Open Shackle function and Put on a listing is selected, a prompt to enter a house address or listing ID displays. If the house address is entered, the Supra system will try to find a match with the house... -
Page 21: Flashlight
TO RELEASE Flashlight Tap the Flashlight button to activate the LED flashlight. Tap it again to turn it off. 1. Tap the Flashlight icon 2. Tap the Flashlight icon to turn it ON. to turn it OFF. Chapter 3 XpressKEY Operations... -
Page 22: Additional Features
Display PIN or Shackle Code Mode ..........20 Change PIN Code ................20 Languages ..................21 Messages ....................21 CBS ......................22 Input Update ..................23 About ...................... 23 View XpressKEY Details ..............23 View Error List ................... 24 Chapter 4 Additional Features... -
Page 23: Manage Keyboxes
10 showings. Up and down scrool arrows allow for easy movement to see more information on the listing and the detail views. Also, you can visit the property listing and use your XpressKEY to determine who has recently accessed your keybox. View the agent’s name, phone number, the date, and time that the property was shown. -
Page 24: View Keybox Showings
On a keybox in your inventory, you can set the time when access is permitted while the agent’s permissions determine if they have access to the keybox. The XpressKEY sends the request directly to the Supra system in real time. -
Page 25: Clear Keybox
You can disable or enable the vibration feedback, show or hide your codes, and change your PIN or language. Vibrate Mode The XpressKEY uses vibration (haptic feedback) along with messages on the screen to communicate with the user. Vibrations are used to communicate when buttons are pushed, the key finishes a task successfully, and errors. -
Page 26: Display Pin Or Shackle Code Mode
When the Display PIN/Shackle mode is enabled, the XpressKEY will display your four-digit Personal Identification Number (PIN) or the keybox shackle code as it is entered into the XpressKEY. Follow the steps below to turn this feature ON or OFF. -
Page 27: Languages
The white text represents an unread message. The XpressKEY can store up to three (3) 140 character text messages. Tap the arrows at the bottom of the screen to maneuver through the message. If three (3) non-expired messages are stored, the next message received will replace the oldest message (even if it is unread). -
Page 28: Cbs
If the CBS code is required in a keybox, you must enter the CBS code into the XpressKEY before accessing the keybox. If an invalid CBS code is entered three (3) times in a row, the operation will fail. Then you must... -
Page 29: Input Update
2. Type in the update 3. Tap Done to exit. code and tap Enter. About The About feature gives you access to useful information about your XpressKEY. • XpressKEY owner, owner’s contact number, and key serial number • If the key is registered on the cellular network, its carrier, signal, SIM information, and the firmware version •... -
Page 30: View Error List
View Error List XpressKEY has the ability to view the previous five (5) error codes and their descriptions. To see more information, use the UP and DOWN arrows to scroll through the individual error codes. 1. Tap About then More. 2. Tap View Errors. -
Page 31: Manage Xpresskey In Supraweb
Set Up Notifications for Indiviual Keyboxes ........29 Reports ....................30 Showing Feedback ................30 Leave Feedback on a Showing ............30 Locate XpressKEY ................30 XpressKEY Alerts .................. 31 Setup Alert ..................31 Unsubscribe..................32 Use Alert .................... 32 Chapter 5 Manage XpressKEY in SupraWEB... -
Page 32: Supraweb Functions
SupraWEB Functions SupraWEB is the agent website, available at www.supraekey.com. With SupraWEB you can perform several functions from your computer. • Obtain an update code for the XpressKEY • Identify keyholder names by key serial number • Manage keybox inventory and listing information •... -
Page 33: Identify A Keyholder By Serial Number
(i.e. the listing agent, office staff, and the home owner) to receive notifications. Notifications are sent to email addresses and cell phone numbers (as text) but not to the XpressKEY. Listing agent - To receive notifications, make sure your email is correct in the Email Address field and check the Send me showing notifications... -
Page 34: End Of Showing Notification
End of Showing Notification The XpressKEY uses GPS to determine when a showing is complete by moving away from the approximate keybox area. End of showing information includes the keybox serial number, the property address, date and time of the end of the showing. End of Showing (EoS) notification allows the listing agent and designated recipients to see when the showing begins and ends for a property. -
Page 35: Set Up Notifications For All Inventoried Keyboxes
Also send a copy... 5. Click Save. Note: The recipients will get an email from the Supra system indicating that their email ID is subscribed to receive showing notifications. Set Up Notifications for Individual Keyboxes You can set up showing notifications to the individual keyboxes in your inventory. -
Page 36: Reports
GPS. The next time the XpressKEY checks in, it sends the network a SMS message containing the current GPS coordinates if the key can obtain a GPS signal. Supra will send an email to notify you when the XpressKEY has reported into the Supra system with its GPS location. Click on the link and Google... -
Page 37: Xpresskey Alerts
® XpressKEY Alerts XpressKEY has an Alert Email feature that boards and associations must first opt-in to this feature for it to be active. The Alert Email feature allows authorized XpressKEY keyholders to send a pre-defined email message from an XpressKEY to a maximum of three (3) selected contacts. -
Page 38: Unsubscribe
Hi, this is Bria Jones. It is important that you call me at 555-555-1234 right away. This alert originated from a Supra XpressKEY. Click here to view a map of the estimated location of the XpressKEY at the time this alert was sent. -
Page 39: Support
6 Support XpressKEY Resources ................34 Contact Us ..................... 34 Regulatory Compliance ................ 34 Chapter 6 Support... -
Page 40: Xpresskey Resources
Document and video training available here is periodically updated and we encourage you to bookmark this page for future reference. Contact Us Need assistance troubleshooting the XpressKEY? Customer Support is available from 5 a.m. to 7 p.m. Pacific Time, seven (7) days a week. Website http://www.supraekey.com... - Page 41 Canada (IC) This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
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