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SilverCare HC100KW User Instruction Manual

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User Instruction Manual
Watch Kit Model #
HC100KW
Pendant Kit Model # HC100KP

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Summary of Contents for SilverCare HC100KW

  • Page 1 User Instruction Manual Watch Kit Model # HC100KW Pendant Kit Model # HC100KP...
  • Page 2 WARNING: If you are using a personal medical device, please consult your personal Healthcare Professional to ensure your personal medical device is shielded from external RF energy before using the SilverCare 7-in-1 Personal Daily-Living system.

  • Page 3: Table Of Contents

    Table of Contents SECTION 1 Getting To Know Your SilverCare System Welcome Page 5 Intended Use Page 6 Getting Started Page 6 Package Contents Page 8 Base Console Layout Page 9 Watch Layout Page 11 Functions Overview Page 12 SECTION 2...
  • Page 4 SECTION 3 Operating Your SilverCare System Digital Timepiece Page 42 Emergency Calling From Watch Page 42 Emergency Calling From Base Console Page 43 Priority Help Calling Page 43 Hands-Free, Incoming Calls Page 44 Paging Your SilverCare Watch Page 45 Medication & Event Reminders Page 45 Home &...

  • Page 5: Getting To Know Your Silvercare

    SECTION 1: Getting To Know Your SilverCare WELCOME Thank you for selecting the SilverCare 7-in-1 Personal Daily-Living Assistant. Whether you have chosen the Pendant-Watch or Wrist-Watch, you have purchased the most sophisticated and dependable multifunction system available. SilverCare empowers you to quickly access your...

  • Page 6: Getting Started

    100 feet in radius normal operating circumstances. This range typically covers you inside your home, garage, front and back yards. Since SilverCare is NOT a cell phone, features like 911 will not work outside of the operating range, but the ICE button and Reminders continue to function while you are away from home.

  • Page 7: Package Contents

    PACKAGE CONTENTS Your SilverCare Package contains the following items: User Manual PC Set-Up Guide QuickStart Guide...

  • Page 8: Base Console Layout

    BASE CONSOLE LAYOUT & DISPLAY SCREEN Adapter Battery Indicator V o l u m e MENU...

  • Page 9: Watch Layout

    WATCH LAYOUT 5A & B Description Description 911 Button Watch Display Screen Priority Help Button (PERS) Microphone Replaceable Cell Batteries Speaker (Internal) ICE Button Battery Back Plate Wireless Lite Switch Button Battery Back Plate Screws (4) Radio Transmitter On/Off WATCH DISPLAY SCREEN IN ACTIVE MODE Current Time Radio Transmitter On/Off...
  • Page 10 SILVERCARE 7-in-1 FUNCTION SUMMARY Digital Watch The waterproof Wrist-Watch and Pendant-Watch function as a stylish timepiece. Priority Help, Voice Caller Clear, two-way voice communication with Emergency Operators, family or neighbors with the press of the “Priority Help” button on Watch or Base Console...

  • Page 11: Setting Up Your Silvercare

    SECTION TWO Setting Up Your SilverCare System (Using Base Console ) CONNECT BATTERY PACK FOR FIRST USE • Remove both screws from door of battery compartment • Lift battery compartment door located on bottom of Base Console, by placing finger or thumb under notch provided •...

  • Page 12: Base Console Initial Setup

    BASE CONSOLE INITIAL SETUP We recommend you position your SilverCare Base Console in a central, easily accessible location in your home, with convenient access to a traditional analog telephone line and AC power outlet.
  • Page 13 CONNECTING THE BASE CONSOLE STEP 1 CONNECT THE ANTENNA Screw the antenna (supplied) to the back of the Base Console as shown above CONNECT TELEPHONE CORD Connect one end of telephone line cord (provided) into telephone wall jack and other end into appropriate jack on back of Base Console marked “LINE”...
  • Page 14 After Set-Up is completed using the PC Interface, return to User Instruction Manual, page 42 for instructions about operating your system To use your SilverCare Base Console to manually set up your system, please continue. NOTE: If the Base Console is disconnected for more...

  • Page 15: Set Date

    INITIAL SET-UP SYSTEM SET-UP Press OK Button to begin set-up process DISPLAY Screen will read: I n i t i a l S e t u p R e m i n d e r I C E B a s e S e t t i n g STEP 2 SET DATE Press OK Button (right side)
  • Page 16 IMPORTANT: The two primary buttons needed to program the system are the “MENU” button to the left of the Base Console screen, which scrolls through list of menu options, and the “OK” button to the right of the Display Screen, which you press to accept your selection, and to enter your data.

  • Page 17: Set Time

    STEP 3 SET TIME DISPLAY Screen will read: D a t e T i m e E x i t Press OK Button to enter TIME set-up mode DISPLAY Screen will read: T i m e : H H : M M A M / P M 0 1 : 0 0 P M E X I T E X I T L e f t / R i g h t : V o l - / + O K...

  • Page 18: Set User Data

    STEP 4 SET USER DATA Display Screen will read: D a t e / T i m e U s e r N a m e 1 U s e r N a m e 2 U s e r N a m e 3 Press OK to enter USER NAME set-up mode for User #1 DISPLAY Screen will read: U s e r N a m e 1...
  • Page 19 Keypad Layout .,@: PQRS WXYZ Example: • For the name JOE, press “5” key once, pause. • Press ”6” key 3 times in rapid succession, pause. • Press “3” key twice in rapid succession. Press OK Button to accept your entry and exit User Name #1 set-up mode DISPLAY Screen will read: J O E...
  • Page 20 Press the OK button once again to enter the recording mode. DISPLAY Screen will read: R e c o r d S a y y o u r n a m e a f t e r p r e s s i n g R E C E X I T E X I T R E C...
  • Page 21 NOTE: If no name is recorded, the outgoing message during an emergency call will say “This is an emergency call from “SilverCare System” rather than being personalized with your name. Press MENU button to move to EXIT. Press OK button to move on to Add/Remove Watch mode.
  • Page 22 You will see this screen: A d d t o S y s t e m E x i t Hold SilverCare Watch to begin the activation process. Press the OK button on Base Console once again and follow instructions on DISPLAY Screen: P r e s s I C E &...
  • Page 23 Please enter phone numbers in the exact order that you prefer to the system to contact people in an urgent situation, as SilverCare will automatically dial the numbers in that order, until a live person is reached, when you press the...

  • Page 24: Enter Priority Help Names

    Remember to consider both home and mobile numbers of loved ones and neighbors when choosing Priority Help list. Keep in mind that your 911 button is separate. STEP 6 ENTER PRIORITY HELP NAME(S) To begin PRIORITY HELP Set-Up, please press MENU button and continue scrolling past User Names 2 through 4 (from our example), until the cursor is pointed to PRIORITY HELP.
  • Page 25 Press OK button to enter name. E n t e r N a m e E X I T L e f t / R i g h t : V o l - / + O K E X I T E X I T E X I T Open the keypad door.
  • Page 26 Press OK button to enter phone number using keypad: E n t e r N u m b e r E X I T ( B a c k s p a c e : V o l - ) E X I T E X I T E X I T...
  • Page 27 STEP 8 ENABLE & DISABLE HOME/AWAY CONTACTS At this time we recommend you re-enter the PRIORITY HELP section to assign one of your contacts as your Home/Away contact. This number will be auto-dialed when you press the HOME/AWAY button on your Base Console, to notify a loved one or neighbor that you have left or returned safely to your home.
  • Page 28 NOTE: You can enable only ONE contact at one time as your HOME/AWAY CONTACT. The system will override your previous setting automatically when you choose a new HOME/AWAY contact. Press MENU button to scroll to Enable Home/Away position. Then press OK button DISPLAY Screen will read E n a b l e H o m e / A w a y E X I T ( U s e K e y P a d )

  • Page 29: Add Silverlite

    Press OK button to return to the MENU. Cursor then points to EXIT. Press OK button to leave INITIAL SET-UP mode, and move to REMINDER section. SET REMINDERS SilverCare provides entry space for six (6) different medication and/or event reminders for EACH User. STEP 10 ADD MEDICATION REMINDERS...
  • Page 30 Press OK button to enter MEDICATION REMINDER mode. Press MENU button to enter screen listing Users. Scroll using MENU button to move cursor to appropriate User. Begin adding reminders for that User. For our example, we will set a medication reminder for our User, JOE.
  • Page 31 Press OK button. DISPLAY screen will say: B E T A B L O C K E R S t a r t D a t e E n d D a t e R e m i n d e r T i m e 1 Press OK button to enter Start Date using keypad: D a t e : M M / D D / Y Y 0 1 / 1 0 / 1 0...

  • Page 32: Event Reminders

    Press OK button to return to MENU. Repeat entire process to enter additional reminder times for this medication. Press OK button when cursor points to EXIT to enter REMINDERS for additional medications. NOTE: Use same technique to enter new MEDICATION REMINDERS for this User.
  • Page 33 Press OK button to reach this screen: 1 A d d R e m i n d e r 2 A d d R e m i n d e r 3 A d d R e m i n d e r E x i t Press OK button to reach this screen: E v e n t N a m e...
  • Page 34 Press OK button to reach this screen D R A P P T 0 1 / 1 0 / 1 0 R e m i n d e r D a t e E v e n t T i m e Press OK button to enter Reminder Date just as you did for Event Date, and enter data.
  • Page 35 SET ICE INFORMATION STEP 12 ADD USER NAME FOR ICE (In Case of Emergency) The information you enter here may assist medical personnel to quickly and easily locate conditions which may affect your treatment plan. You will have the opportunity to enter data for EACH User separately! DISPLAY Screen will read: I n i t i a l S e t - u p...

  • Page 36: Emergency Contact

    NOTE: Your Name will NOT show on display screen, only on Watch STEP 13 ADD EMERGENCY CONTACT DATA (For each desired User you will perform this step) N a m e E m e r g C o n t a c t M e d .

  • Page 37: Medical History

    STEP 14 ADD MEDICAL HISTORY There are two separate sections for entering your personal Medical History information. • 1 option has pre-programmed options • 2 option uses the keypad to enter personalized conditions. Press OK button to begin pre-programmed section. ( These abbreviations are traditionally accepted in medical communities.) Explanation of abbreviations:...

  • Page 38: Allergies, Medication, Blood Type

    Once “Select” option is completed, move cursor to EXIT. Press OK button to EXIT this section and begin entering personalized Med.Hist.Other section. Press OK to reach this screen: M e d . H i s t . O t h e r E X I T E X I T E X I T...
  • Page 39 M e d i c a t i o n 1 M e d i c a t i o n 2 M e d i c a t i o n 3 E x i t Press OK button to enter Medication 1: M e d i c a t i o n 1 E X I T E X I T L e f t / R i g h t : V o l - / + O K...
  • Page 40 If there are no additional Users, press MENU button until cursor points to EXIT. Press OK button to move to Base Setting selection. CUSTOMIZE BASE SETTINGS STEP 16 Set Base Console Preferences This section will allow you to modify your Base Console features for your comfort and convenience.
  • Page 41 Initial Set-Up Section is complete! IMPORTANT NOTE: As you begin to review Section Three, Operating Your SilverCare System, please keep in mind that the system was designed for effective communicating by one person at a time (similar to a walkie-talkie).

  • Page 42: Operating Your Silvercare Tm System

    SECTION THREE Operating Your SilverCare System DIGITAL TIMEPIECE Both the wrist and the pendant style SilverCare™ timepieces are waterproof, providing you the comfort and security wearing it in the shower or while bathing. Activate Backlight by pressing Light Button on side of Watch, for better visibility in dimly-lit areas.

  • Page 43: Emergency Calling From Base Console

    Priority Help contact (in the same order in which they were entered) when you press the Priority Help button on either your SilverCare Watch or Base Console. This permits a clear, two-way conversation, to receive the assistance you need. When a live person is...

  • Page 44: Hands-Free, Incoming Calls

    ANY NUMERIC key on their phone keypad to activate this call. If no live person is answers the first outbound call, the system automatically continues dialing to the second, third, and so on, until a live person is reached. The system is NOT fooled by an answering machine and will continue dialing to reach live person.

  • Page 45: Paging Your Silvercare

    PAGING YOUR SILVERCARE WATCH If you misplace your Wrist-Watch or Pendant- Watch, you can locate it quickly and easily by pressing the Paging button on your SilverCare Base Console. Base Console will indicate “Paging all Watches/Pendants,” counting down for 60 seconds, while Watch will respond within 10 seconds and “beep”...

  • Page 46: Home & Away Notification

    WIRELESS LIGHT ON/OFF SWITCH & RADIO TRANSMITTER ON/OFF SWITCH This important multi-function button on the side of your SilverCare wristWatch or pendant-Watch: 1. Turns on and off a light remotely if pressed and released 2. Turns on DISPLAY backlight for easier viewing of DISPLAY screen in dimly lit areas.

  • Page 47: Ice (In Case Of Emergency) Data

    Priority Help and Watch 911 features to work, if you have it in the “OFF” position and attempt to make a Priority Help or 911 call, the SilverCare System will automatically turn the Radio back on for your convenience...
  • Page 48 SECTION FOUR Checking System Functions Now that system set-up is complete, and you have reviewed operating instructions, we recommend that you check the system in your circumstance, to ensure you are familiar with the operation and limitations of the system. 1.

  • Page 49: Troubleshooting

    Troubleshooting Please call Technical Support @ 1-877-SILVR01 if you have difficulty operating your system after carefully reviewing User Manual. Display Screen Symbols and Messages CONDITION ISSUE Blinking light on Base Console Reset Date/Time Power Outage Phone line out Watch Low Battery No Watch/Pendant Found Watch Screen Messages Radio is off...

  • Page 50: Frequently Asked Questions

    A: You will receive a “Low Battery” signal on your Watch display to warn you the Watch batteries are low and should be replaced. The SilverCare Watch uses two SR44 type batteries. To change them, use the screwdriver included to open the Watch backplate and carefully...
  • Page 51 Q: Do I need to have traditional home phone service? Can’t I use my cell phone? A: YES, you need a traditional analog phone network with RJ11 Jack for the connection of the SilverCare system. You can not use a cellular service.
  • Page 52 “line” jack of the base unit to the RJ11 phone jack on the wall. Q: What if I have DSL service? A: SilverCare works fine with DSL, but you may want to consider purchasing an economical DSL filter from an office supply store to reduce line noise.

  • Page 53: Appendix

    Contact Technical Support @ 1-877-SILVR01 for up-to-date information. NOTE: Your SilverCare system does not contain any User- serviceable parts. Repairs should be made only by an authorized SilverPlus Repair Center. Unauthorized repairs or modifications could result in permanent...
  • Page 54 FCC and Safety Compliance The SilverCare System has been tested and found to comply with Part15 and Part 68 of the FCC Regulations for Class B digital devices, intended to provide reasonable protection against harmful interference in a residential environment. Operation of this system is...

  • Page 55: Caution And Warning

    4. Periodically consider the life of your batteries, and ensure both your Watch and Base Console batteries are in working order. • WE recommend that if you use SilverCare in an emergency, that you change Watch batteries to ensure one hour talk time.
  • Page 56 7. User acknowledges they may be required to turn off their personal communication function (Radio) at certain facilities where use of radio frequency devices is regulated. For example: In an aircraft or a hospital. 8. Since SilverPlus has no control over how long this product remains on a retailers’...

  • Page 57: Product Warranty

    Product Warranty SilverPlus warrants the system against any defect in materials or workmanship for the period of One Year from date of purchase. Should you experience a problem, contact Customer Care @ 877-745-8701 between the hours of 9:00 a.m. and 5:00 p.m. Pacific time. Save sales receipt as proof of purchase, as it is needed for all warranty service.
  • Page 58 Record your SilverCare System information here: Serial Number______________________ Place of Purchase___________________ Date of Purchase____________________ Service Provider: Name_________________________ Phone # _______________________ SilverPlus, Inc. 18 Technology, Suite 158 Irvine, CA 92618 www.GoSilverPlus.com 1-877-SILVR01 1-877-745-8701 Made in China Patents Applied For 2010 SilverPlus...

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