Network Camera Troubleshooting - Somat eDAQlite User Manual

I2773-4.4 en
NOTE
The camera image may be upside down by default. To rotate the image, refer to the
Axis documentation.
5.11.3

Network Camera Troubleshooting

Most of the issues that can cause the camera to not function properly are network
related. Try the following to troubleshoot any camera issues.
Troubleshooting During Configuration
To troubleshoot during camera configuration:
• Repeat the camera configuration steps outlined in
page 103.
• Power cycle any switches or routers on the network.
• If camera cannot be found on the network, try entering the camera serial
number in the Configure Networked Camera section of the web interface to
search for the specified camera.
• Reset the camera to its factory default as outlined in
Factory Defaults" on page 103
If the problem persists:
• Consult with the local IT department to resolve any network issues.
• Contact HBM Somat customer service. Please carefully record all
troubleshooting results before contacting HBM Somat.
Troubleshooting After Configuration
To troubleshoot a previously configured camera:
1. Ping the camera's IP address to confirm that the eDAQ
the camera. To ping the camera, navigate to the system tab on the web interface
and click Command Prompt. In the command prompt, type "ping xxx.xxx.xxx.xxx",
where the x's are the IP address for the camera.
2. If there is no reply, check all the network connections including Ethernet cables,
routers and switches. Make sure the link LEDs on the bottom of the camera near
the Ethernet port are active.
3. If there is a ping reply but the problem remains, reset the camera to its factory
default as outlined in
repeat the camera configuration.
If the problem persists:
• Consult with the local IT department to resolve any network issues.
• Contact HBM Somat customer service. Please carefully record all
troubleshooting results before contacting HBM Somat.
Configured Axis M7001 Does Not Show Video
When using the Axis M7001, make sure to close all live video feeds before recording
data. Live video feeds are opened by clicking the thumbnail in the hardware specifics
column of the web interface. Because of hardware limitations, the M7001 cannot
simultaneously deliver video for recording and as a live, full-resolution feed.
and repeat the camera configuration.
"Setting the Camera to Factory Defaults" on page 103
HBM: public
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Somat eDAQ
"Configuring a Camera" on
"Setting the Camera to
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105