1. Manuals
  2. Brands
  3. Teltronics Manuals
  4. Telephone
  5. Arcata 2203
  6. User manual

Teltronics Arcata 2203 User Manual

For use with the vcse 100
Hide thumbs
Table of Contents

Advertisement

Quick Links

ARCATA 2203 USER GUIDE
(For use with the VCSe 100)
TM
TM
IDEAS THAT COMMUNICATE
TM

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Arcata 2203 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Teltronics Arcata 2203

Summary of Contents for Teltronics Arcata 2203

  • Page 1 ARCATA 2203 USER GUIDE (For use with the VCSe 100) IDEAS THAT COMMUNICATE...
  • Page 2 This document is the copyright of Teltronics, Inc. and is intended for exclusive use of Teltronics customers. All rights are reserved. Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced, modified, republished, distributed, displayed, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Teltronics, Inc.

  • Page 3: Teltronics, Inc. End User License Agreement (12.13.10

    REFERENCE (COLLECTIVELY, “AGREEMENT”) APPLIES TO THE PRODUCTS DESCRIBED HEREIN AND FURNISHED TO YOU BY TELTRONICS OR ITS DISTRIBUTOR OR RESELLER. THE SOFTWARE IS NOT SOLD TO YOU, BUT IS THE PROPERTY OF TELTRONICS AND/OR ONE OR MORE OTHER THIRD PARTY LICENSORS PROTECTED BY COPYRIGHT LAWS AND INTERNATIONAL TREATY. ANY USE OF THE SOFTWARE IS GOVERNED BY THIS AGREEMENT.
  • Page 4 Teltronics grants to You a personal, nontransferable, nonexclusive and revocable license to use the Software solely with the equipment sold to You by Teltronics or its distributor or reseller, or such other equipment as may be authorized by Teltronics to support such use of the Software for your own business operation up to the number of concurrent devices and/or ports as may be authorized by Teltronics.
  • Page 5 You may terminate this Agreement at any time by returning the Software and all copies thereof and extracts therefrom to Teltronics. Teltronics may terminate this Agreement upon the breach by You of any term of this Agreement, and Teltronics shall have the right to injunctive relief enjoining such acts or attempts constituting a breach (in addition to other legal remedies, all of which are non-exclusive).
  • Page 6 Florida but without regard to that state’s conflict of laws principles. The parties agree that any action to enforce any provision of this Agreement or arising out of this Agreement or the business relationship between Teltronics and You will be brought in the state or Federal court of competent jurisdiction in the State of Florida. You and Teltronics agree that the United Nations Convention on Contracts for the International Sale of Goods (1980) shall not apply or govern this Agreement, the performance of, or any transaction between the parties under this Agreement.
  • Page 7 Teltronics, Inc. 2511 Corporate Way, Palmetto, FL 34221. GPL Software is not owned by Teltronics. Notwithstanding anything in this Agreement to the contrary, GPL Software is distributed by Teltronics to End User for End User’s use solely under the terms of the GNU which govern the GPL Software and the copying, distribution, and modification of the GPL Software.
  • Page 8 Teltronics and You and supersede all prior oral and written communications, agreements, promises, and understandings concerning the Software and related Products. In the event of any conflict between the terms of any written agreement executed by You and Teltronics and those of this Agreement, the terms of this Agreement shall prevail.

  • Page 9: Teltronics Products For Voip Communications 911 Emergency Calling Limitations And Obligations

    (“PSTN”) from one or more third party service providers as required for use of Products including without limitation, VOIP phone and Soft Phone software and hardware furnished by Teltronics or its distributors or resellers (“Products”) for voice over internet protocol (“VOIP”) communications.
  • Page 10 TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY 911 DIALING TO AN APPROPRIATE PUBLIC SAFETY ANSWERING POINT (“PSAP”) FOR EMERGENCY SERVICE IS NOT AVAILABLE WHEN USING ANY PORTABLE VOIP PHONE OR SOFTPHONE PRODUCT AT A STREET ADDRESS THAT IS DIFFERENT FROM THE STREET ADDRESS OF THE END USER’S ENTERPRISE WHERE ITS SWITCH IS LOCATED AND CONNECTED VIA AN IP NETWORK...
  • Page 11 LOWING ADDRESS: (INSERT CUSTOMER’S ENTERPRISE ADDRESS WHERE THE PSAP WILL RESPOND TO 911 EMERGENCY CALLS DIALED THROUGH THE SWITCH). (f) Customer agrees to defend, indemnify and hold harmless Teltronics, its subsidiaries, affiliates and their respective officers, directors, employees, distributor, agents and suppliers from any obligations, claims, suits, demands, causes of action,...
  • Page 12 TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY This page intentionally blank. Arcata 2203 User Guide...

  • Page 13: Table Of Contents

    Contents TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10) ..............i TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS ..............vii PREFACE ..........................XVII About the User Guide ..........................xviii Compliance ..............................xx INSTALLING THE PHONE ......................1 Components ..............................1 Attaching the Stand ............................3...
  • Page 14 Power/Status Indication LED ......................19 Display Icons ..............................20 BASIC PHONE FUNCTIONS ....................21 Introduction ..............................21 Making a Call ..............................22 Initiating a Call ............................22 Dialing Options ............................22 On-hook Dialing/Live Dialpad ......................23 Setting a Default Account .........................23 Dialing a Contact ..........................24 Arcata 2203 User Guide...
  • Page 15 Adjusting the Volume on an Active Call ....................35 Denying an Incoming Call ...........................36 Muting a Call ..............................38 Placing a Call on Hold ..........................38 Transferring a Call ............................39 Establishing a 3-Way Conference .......................40 Leaving a Conference ........................41 Arcata 2203 xiii User Guide...
  • Page 16 Setting up Call Forward ........................54 Enabling Call Waiting .........................57 Modifying Basic Settings ..........................58 Changing the Language ........................58 Time and Date ............................60 Change the Time Zone ........................61 Changing the Date & Time ......................62 Adjusting the Volume .........................63 Arcata 2203 User Guide...
  • Page 17 Changing the Ring Tone ........................64 Modifying Advanced Settings ........................65 Accessing Advanced Settings ......................65 Network Settings ..........................65 Arcata 2203 User Guide...
  • Page 18 This page intentionally blank. Arcata 2203 User Guide...

  • Page 19: Preface

    Preface REFACE Thank you for choosing an Arcata phone from Teltronics. Arcata phones are especially designed for power users in an office environment. They feature a fashionable and sleek design and abundant telephony features. In this guide you will find everything you need to quickly use your new phone.

  • Page 20: About The User Guide

    • Using the Basic Call Functions – instructions for performing basic tasks on your phone, such as making a call, using features, and retrieving voice messages. • Customizing Your Phone – instructions to change the default behavior of your phone, such as ring tone and volume. Arcata 2203 xviii User Guide...
  • Page 21 (such as press HOLD). Italic emphasize document names and cross references. caution users about a specific action. warn users of consequences relating to an action. indicate a notation or tip relevant to the current topic. Arcata 2203 User Guide...

  • Page 22: Compliance

    Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Arcata 2203 User Guide...

  • Page 23: Installing The Phone

    Your Arcata phone shipment should include the components listed below. Check this list before installation to ensure that you have received each item. If you are missing any items, contact your distributor. • Phone • Stand • Handset and Cord • Ethernet Cable Arcata 2203 User Guide...
  • Page 24 Installing the Phone Components Arcata 2203 User Guide...

  • Page 25: Attaching The Stand

    Installing the Phone Attaching the Stand Attaching the Stand Arcata 2203 User Guide...

  • Page 26: Connecting The Handset And Headset

    Installing the Phone Connecting the Handset and Headset Connecting the Handset and Headset Note: The headset is not included. Please contact your distributor to purchase. Arcata 2203 User Guide...

  • Page 27: Connecting To The Network And Power

    The Internet Port can be connected to a Hub/Switch or other internet devices (not included). Make sure the Ethernet cable and switch/hub is PoE compliant. CAUTION: If in-line power is provided, do not install the AC adapter. Arcata 2203 User Guide...

  • Page 28: Connecting To Other Network Devices (Optional)

    Connecting to Other Network Devices (Optional) The phone can share the network connection with other network devices, such as a PC. Connect the phone’s PC port and computer’s Network Port together using an Ethernet cable, as shown below. Arcata 2203 User Guide...

  • Page 29: Getting To Know Your Phone

    This section includes the following information: • a description of the buttons and controls on your Arcata series phone. • steps for using the phone user interface to make and receive calls, use features, and configure settings. Arcata 2203 User Guide...

  • Page 30: Phone Description

    Getting to Know Your Phone Phone Description Phone Description Arcata 2203 User Guide...

  • Page 31: Components

    Indicates if the phone is On or Off. See Power/Status Indication LED on page Function Keys See Function Keys on page 11. Volume Adjustment Bar Adjust the volume of the handset, headset, speaker, and ring tone. Arcata 2203 User Guide...
  • Page 32 Use the navigation keys to move within the display menus and to confirm or cancel actions. DTMF Keypad Use the DTMF keys to enter numbers, letters, and special characters. See Using DTMF Keypad in Alpha-numeric Mode on page 17. Arcata 2203 User Guide...

  • Page 33: Function

    If the handset is on-hook (on cradle), pressing the RD button brings up the Call History on the display. Select a number to call and press RD (or Send). Speakerphone Allows for hands-free communication during calls. Arcata 2203 User Guide...

  • Page 34: Using The Phone User Interface

    Press soft keys to initiate an action or to go to another screen. The soft keys change depending on the screen you are on. For example, if you press the Menu soft key, the Main Menu screen appears, as shown on the next page. Arcata 2203 User Guide...

  • Page 35: The Main Menu

    Getting to Know Your Phone Using the Phone User Interface The Main Menu The Main Menu is where you will find all of your basic phone functions and setup options. Arcata 2203 User Guide...
  • Page 36 Select Directory to add or dial a contact, or add a contact to the Blacklist. User Mode By default the phone is in User Mode. To access some Advanced Settings, you must be in Admin Mode. See your System Administrator for information. Arcata 2203 User Guide...

  • Page 37: Accessing Options

    Most options have a number. You can press the number on the phone’s DTMF keypad to access the entry. Procedures in this manual will provide the number for a specific option so you can access it quickly. Arcata 2203 User Guide...
  • Page 38 Procedures in this manual will provide the number for a specific option so you can access it quickly with the DTMF pad without scrolling to it on the screen. A. Use the down Navigation Key to scroll down to desired option. B. Press a softkey or the OK Navigation Key. Arcata 2203 User Guide...
  • Page 39 (small) and then the letters capitalized. Enters the number on the keypad. Small letters. The first press enters the first letter on the key and subsequent presses will enter other letters on the key. CAPITAL LETTERS. Arcata 2203 User Guide...

  • Page 40: Viewing Phone Status

    Press 4 to access More options, then the number of the category you want to view. 1 - Network status: IP Address, MAC Address, WAN/LAN, Gateway and DNS 2 - Phone status: Product Name, Hardware, Firmware, Product ID and MAC 3 - Accounts: The status of SIP accounts on the phone Arcata 2203 User Guide...

  • Page 41: Leds

    Steady Green Account is active Blinking Green (fast) Incoming call Blinking Green (slow) On hold Idle status (registered or unregistered) Power/Status Indication LED LED Status Description Steady Green Power on Power off Flashing Green Incoming Call Arcata 2203 User Guide...

  • Page 42: Display Icons

    Outgoing Call In Hands Free Mode Character Input Method: letters and numbers In Handset Mode Character Input Method: numbers Call Forward Enabled Character Input Method: letters in lower case Character Input Method: letters in upper case Arcata 2203 User Guide...

  • Page 43: Basic Phone Functions

    DTMF keypad, that will be used. If you prefer, however, you can choose to scroll through the options and select them using the OK Navigation Key. See Using the Phone User Interface on page 17 for details. Arcata 2203 User Guide...

  • Page 44: Making A Call

    • With the handset off-hook, press the RD (Redial) button to call the last dialed number. • With the handset cradled, press the RD (Redial) button twice to dial the last number called. • Press the Directory soft key to call a number in your contact list. See Dialing a Contact. Arcata 2203 User Guide...

  • Page 45: On-Hook Dialing/Live Dialpad

    Press the Right Navigation Key to toggle through the accounts on the phone. The accounts will appear on the LCD screen. Stop when you reach the account you want to be the default. When you initiate a call, this account will be used. Arcata 2203 User Guide...

  • Page 46: Dialing A Contact

    Highlight desired contact Soft Key Send Dials contact number Note: Press Option to get more details or delete a contact. * To search for a contact, press the Search soft key. See Searching Contacts on page 25. Arcata 2203 User Guide...

  • Page 47: Searching Contacts

    Soft Key Navigation Keys Down If more than one contact appears, scroll to desired entry Soft Key Send Dials contact number * For help with entering characters, see Using DTMF Keypad in Alpha-numeric Mode on page 26. Arcata 2203 User Guide...

  • Page 48: Audio Redial

    To activate Auto Redial, click the OK soft key. The phone will redial the number according to the interval until the call is answered or the number of redial times you configured is reached. Arcata 2203 User Guide...

  • Page 49: Answering A Call

    Answering a Call Answering a Call • If you are not on an active call, you can answer a call by simply lifting the handset. • To answer in Hands Free mode, press the Answer soft key Arcata 2203 User Guide...

  • Page 50: Other Options For Incoming Calls

    Basic Phone Functions Answering a Call Other Options for Incoming Calls Press Fwd to forward the call to another extension. Press Silence to mute the ring tone. Press Reject to send the call to voice mail. Arcata 2203 User Guide...

  • Page 51: Answering When On A Call

    You can also answer a call by pressing the flashing line key. This will place the active call on hold and answer the ringing call. Alternatively, you can reject the call by pressing the Reject soft key. If your phone is so configured, the call will be sent to the voice messaging system. Arcata 2203 User Guide...

  • Page 52: Call Pick Up

    You can answer a call that comes into another extension in your Pickup Group by lifting the handset and dialing *72. If more than one call is ringing, you will be connected to the call that has been ringing the longest. Arcata 2203 User Guide...

  • Page 53: Group Call Park/Pickup

    Parkade number, which other users will need to pick up the call. Picking up a Call To pick up a parked call from a group: dial *75 plus the Parkade number on which the call is parked (usually announced by a page). Arcata 2203 User Guide...

  • Page 54: Directed Call Park/Pickup

    (or press the OK button or the Send key). Picking up a Call To pick up a parked call on your extension: dial *75 plus the extension number on which the call was parked (usually announced by a page). Arcata 2203 User Guide...

  • Page 55: Paging

    If your phone is on-hook (not being used) you will receive pages sent to any zones which have been assigned to your extension. Unless Page Priority and/or Page Barge have been configured on your phone by your System Adminsitrator, you may or may not receive pages if you are on your phone (off-hook). Arcata 2203 User Guide...

  • Page 56: Adjusting The Ring Volume

    Basic Phone Functions Adjusting the Ring Volume Adjusting the Ring Volume Idle State To adjust the Ring Volume when you are not on an active call, press the Volume Adjustment Bar. The volume level appears on the display. Arcata 2203 User Guide...

  • Page 57: Adjusting The Volume On An Active Call

    To adjust the volume of the handset, headset, or speaker on an active call, press the Volume Adjust Bar. The volume level appears on the display. To adjust the default volume for the handset, headset, speaker, or ring volume, see Adjusting the Volume on page 63. Arcata 2203 User Guide...

  • Page 58: Denying An Incoming Call

    Basic Phone Functions Denying an Incoming Call Denying an Incoming Call Press the Reject soft key to deny an incoming call and send it to voice mail. Arcata 2203 User Guide...
  • Page 59 To automatically reject incoming calls, press the DND soft key on the Idle screen to enable DND Mode. The icon appears in the top-right of the LCD screen. Press the DND soft key again to deactivate DND mode. You can find the incoming call record in the Call History. Arcata 2203 User Guide...

  • Page 60: Muting A Call

    Other calls can be received and made while a call is on hold. If there is more than one call on hold, press the line button for the call you want to resume and then press the Resume soft key or HOLD button to retrieve the call. Arcata 2203 User Guide...

  • Page 61: Transferring A Call

    You can hang up now and the call will be transferred. If you want to make sure the other party answers or you want to speak with the other party before you transfer, wait until they answer and then press the Transfer soft key. Arcata 2203 User Guide...

  • Page 62: Establishing A 3-Way Conference

    Soft Key Conf Establishes the conference with all three parties. Soft Key Cancel Terminates the conference. NOTE: To leave the conference while keeping the other parties connected, see “Leaving a Conference” on page 41. Arcata 2203 User Guide...

  • Page 63: Leaving A Conference

    Down This selects the other Keys line in the conference. Soft Keys Select This disconnects you and reconnects the other two parties in the conference. You can hang up and the other parties will stay connected. Arcata 2203 User Guide...

  • Page 64: Retrieving New Voice Message

    To access your mailbox when you do not have a new message, press the MESSAGE button. If you have multiple accounts on your phone, select the desired account. Press the MESSAGE button again and then enter your password. Contact your System Administrator for information on accessing your voice message from another location. Arcata 2203 User Guide...

  • Page 65: Viewing Call History

    Calls or Forwarded Calls). Navigation Keys Down Highlight entry Soft Key Send Dials number Press the Delete soft key to delete the entry Press the Option soft key to view more details or add the entry to the blacklist. Arcata 2203 User Guide...

  • Page 66: Viewing Missed Calls

    Viewing Missed Calls Viewing Missed Calls Press the View soft key to see missed calls. Message indicates you have missed call(s). Press the Exit soft key to return to main idle screen. Icon indicates missed call. Arcata 2203 User Guide...

  • Page 67: Customizing Your Phone

    Customizing Your Phone USTOMIZING HONE This section provides instructions on how to: • Manage Contacts/Blacklist • Configure Features • Modify Basic Settings • Modify Advanced Settings Arcata 2203 User Guide...

  • Page 68: Managing Contacts/Blacklists

    You can add a contact to a Blacklist to have calls from the contact automatically rejected and sent to voice mail. When viewing calls in your History, you can add them to your contact list or to the blacklist by pressing the Option soft key. Arcata 2203 User Guide...

  • Page 69: Adding A Contact/Blacklist

    Use the Down Navigation Key to scroll Keys through other screens and enter information as desired. See Using DTMF Keypad in Alpha- numeric Mode for help using the DTMF keys and alpha-numeric softkey. Soft Key Save Arcata 2203 User Guide...

  • Page 70: Editing A Contact/Blacklist

    Back soft key to delete existing information. Use the Down Navigation Key to scroll through screens. See Using DTMF Keypad in Alpha-numeric Mode for help using the DTMF keys and alpha-numeric soft key. Soft Key Save Arcata 2203 User Guide...

  • Page 71: Deleting A Contact/Blacklist

    Customizing Your Phone Managing Contacts/Blacklists Deleting a Contact/Blacklist Step Item Press Notes Soft Key Soft Key Enter Contacts or Blacklist Navigation Down Highlight contact Keys Soft Key Option Navigation Down Highlight Delete Keys Soft Key Soft Key Arcata 2203 User Guide...

  • Page 72: Moving A Contact To The Blacklist

    Managing Contacts/Blacklists Moving a Contact to the Blacklist Step Item Press Notes Soft Key Soft Key Enter Contacts Navigation Keys Down Highlight contact Soft Key Option Navigation Keys Down Highlight Move to Blacklist Soft Key Soft Key Arcata 2203 User Guide...

  • Page 73: Configuring Features

    Customizing Your Phone Configuring Features Configuring Features This section includes information on configuring the following features: • Auto Redial • Call Forward • Call Waiting Arcata 2203 User Guide...

  • Page 74: Setting Up Auto Redial

    Before you can use the Auto Redial feature, you must enable it and configure the Redial Interval (default = 10 sec.) and the number of Redial Times (default = 10). Step Item Press Notes Soft Key Menu Keypad Features Keypad Auto Redial Soft Key Switch Change to Enable. Arcata 2203 User Guide...
  • Page 75 Soft Key Delete current value for Redial Interval. Keypad Enter value for Redial Interval. Navigation Down Change Redial Times (Optional) Soft Key Delete current value for Redial Interval. Keypad Enter value for Redial Interval. Soft Key Arcata 2203 User Guide...

  • Page 76: Setting Up Call Forward

    • Busy: Incoming calls are immediately forwarded when the phone is busy. • No Answer: Incoming calls are forwarded when the phone is not answered after a specific period. When your phone is in Call Forward mode, the display shows the icon. Arcata 2203 User Guide...
  • Page 77 Customizing Your Phone Configuring Features Call Forward (continued) Step Item Press Notes Soft Key Menu Keypad Features Keypad Call Forward Keypad Select mode Soft Key Switch Change to Enable Navigation Keys Down Keypad Enter number Soft Key Save Arcata 2203 User Guide...
  • Page 78 To change the Forward to number Step Item Press Notes Soft Key Menu Keypad Features Keypad Call Forward Keypad Select mode Navigation Down Keys Soft Key Back Delete existing number Keypad Enter new number Soft Key Save Arcata 2203 User Guide...

  • Page 79: Enabling Call Waiting

    Call waiting is enabled by default. You will hear an audible tone when there is an incoming call. Step Item Press Notes Soft Key Menu Keypad Features Keypad Call Waiting Soft Key Switch Enable or disable Navigation Key Down Soft Key Switch Enable or disable Play Tone Soft Key Save Arcata 2203 User Guide...

  • Page 80: Modifying Basic Settings

    • Italian • Polish • Portuguese • Spanish • Turkish Note: The languages available depend on the language packs currently loaded in your phone. Please contact your System Administrator for more information about loading language packs. Arcata 2203 User Guide...
  • Page 81 Changing the Language (continued) Step Item Press Notes Soft Key Menu Keypad Settings Keypad Basic Settings Keypad Language Navigation Keys Down Highlight desired language Navigation Keys The language you choose will now appear on the LCD display. Arcata 2203 User Guide...

  • Page 82: Time And Date

    You may need to change the time and date settings on your phone if you are located in a different time zone than your main phone network. This section includes the following tasks: • Change the Time Zone • Change the Time and Date • Change the Time and Date Format Arcata 2203 User Guide...

  • Page 83: Change The Time Zone

    Menu Keypad Settings Keypad Basic Settings Keypad Time & Date Keypad SNTP Settings Soft Key Switch Select desired Time Zone Soft Key Save Caution: Do not change any other SNTP settings without contacting your System Administrator. Arcata 2203 User Guide...

  • Page 84: Changing The Date & Time

    Use right Navigation key to move to next cell. Navigation Key Down Moves to Time section. DTMF Keypad Enter values for Time. Use right Navigation key to move to next cell. Soft Key Save Saves settings Arcata 2203 User Guide...

  • Page 85: Adjusting The Volume

    Modifying Basic Settings Adjusting the Volume Step Item Press Notes Soft Key Menu Keypad Settings Keypad Basic Settings Keypad Phone Volume Keypad See Notes Select volume to change Volume Bar Left/Right Adjust volume to desired level Soft Key Arcata 2203 User Guide...

  • Page 86: Changing The Ring Tone

    Basic Settings Keypad Ring Tone Navigation Keys Down Highlight tone * Navigation Keys OK ** Select tone * Or enter the number for the tone using the keypad and press Save. ** Or press Save soft key. Arcata 2203 User Guide...

  • Page 87: Modifying Advanced Settings

    Enter password. The default password is user. To change the User Password go to Advanced Settings > Set user Password. Network Settings IMPORTANT: Do not change the Network Settings on your phone without first consulting your Network Administrator. Arcata 2203 User Guide...
  • Page 88 • Bridge - The two Fast Ethernet ports will be transparent. • Router - The SIP phone will work as a router. You will need to enter the IP Address, Subnet Mask, and enable DHCP Server. Enable or disable VPN access. Arcata 2203 User Guide...
  • Page 90 Arcata 2203 User Guide Teltronics, Inc. 2511 Corporate Way Palmetto, FL 34221-8478 941.753.5000 Part Number: 610-0000-0848 Rev E...

Table of Contents