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9
Common Troubleshooting
If any problems appear when using the watch phone, please see the below solutions. If
the problems still exist, please contact your local distributor or appointed repair centers for
more assistance. The Toll free number can be found on the last page of the warranty.
9.1 Smart watch cannot power on
1. Press and hold the power button till screen reboots.
2. Check the battery power.
3. Remove battery and install the battery again, then power on.
9.2 No feedback from smart watch for several minutes.
1. Turn off the smart watch.
2. Remove the battery and install again, then power on.
9.3 Smart watch working time is short
If you do not charge the battery for enough time, battery level indicator might be
inaccurate. Please wait about 20 minutes to get the accurate indication after removing the
battery charger.
9.4 Smart watch cannot connect the network when install a SIM card
1. Please make sure your SIM card is installed correctly.
2. Please confirm the effective locations of SIM network with your network supplier.
3. Please make sure your SIM card is still valid.
4. Try to select the network manually.
5. Please try it later if the network is busy.
9.5 Smart watch cannot dial a phone call.
1. Please make sure the telephone number is correct and press the call button.
2. For international calling, please check the country code and area code.
3. Please make sure the phone is in network and not in busy status.
4. Please make sure your SIM card has available funds for calling.
5. Inquire with your network supplier (such as limit, SIM card validity and so on)
6. Please make sure you did not set the call limit in settings.
7. Please make sure you did not set the fixed dialing.
9.6 Music cannot be played.
1. Please check if the music format is compatible, such as MMF format.
2. Please check if the music file is saved under "My Music" folder.
9.7 Smart watch can not sync SMS
1. Please make sure you have downloaded the App on your phone
2. Please check that you have activated the Bluetooth notification function in your Android
phone after installing the App.
9.8 Some apps cannot run.
Some functions, like local dialer, need you to install the SIM card, some other functions,
like camera, need memory space so that you need to install the SD card.
9.9 Watch cannot receive notification from my iPhone.
It only supports Android smartphone for notification, but not iPhone.
7
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