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Cyanna Valley Balboa 100 Owner's Manual

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Cyndi Schuitema
May 22, 2025

I’m getting error codes 63, 23, 24 and then pr. Help? It’s having a problem getting power to it and keeps acting like it’s shorting out

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Summary of Contents for Cyanna Valley Balboa 100

  • Page 2: Table Of Contents

    T BLE OF CONTENTS • Important Safety Instructions Personal Safety Precautions Installation and Set-Up Instructions Electrical Requirements (Balboa 100, Balboa 500) GFCI Wiring Installation (220v) Electrical Specifications • Spa Start up Directions • Operation Instructions Topside Control Instructions (all single pump systems)

  • Page 3: Important Safety Instructions

    IMPORT NT S FETY INSTRUCTIONS When installing and using this electrical equipment, basic safety precautions should always be followed, including the following: RE D ND FOLLOW LL INSTRUCTIONS W RNING: To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
  • Page 4 should never exceed 104°F (40°C). water temperature of 104°F is consid- ered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes. b) Since excessive water temperatures have a high potential for causing fetal injury during the early months of pregnancy, pregnant or possi- bly pregnant women should limit spa water temperature to 100°F (38°C).

  • Page 5: Personal Safety Precautions

    S VE THESE INSTRUCTIONS PERSON L S FETY PREC UTIONS Please use the spa when others are present. Children should have spa access only with the permission and super- vision of an adult. To reduce the risk of child drowning, keep the spa filter clean and unclogged.

  • Page 6: Electrical Requirements (Balboa 100, Balboa 500)

    ELECTRIC L REQUIREMENTS NOTE: Name badge on rub rail indicates equipment location 15 amp GFCI Rating 101 pnp, 102 pnpX, Supreme pnp, Supreme pnpX 50 amp GFCI Rating 103, Supreme pnp, Supreme pnpX • Your 110-volt or 220-volt spa pack is designed to be “PERM NENTLY CONNECTED”.
  • Page 7 220-VOLT (Balboa 500 Power System) WHITE BL CK GREEN* *Green ground connection located on left side of control panel.

  • Page 8: Gfci Wiring Installation (220V)

    GFCI WIRING INST LL TION (220V) (Balboa 500 Power System)

  • Page 9: Electrical Specifications

    ELECTRIC L SPECIFIC TIONS GENER L NOTICE: ll spa electrical wiring must be performed by a qualified, licensed electrician in order to meet NEC (National Electrical Code) state and local codes. The lines carrying power to the spa must be dedicated to the spa and should not be shared with any other appliance(s).

  • Page 10: Spa Start Up Directions

    SP ST RT UP DIRECTIONS ll Cyanna Valley Spas require a solid, flat surface.* This is to ensure that the spa cabinet is not exposed to a pressure stress condition that may result concrete pad is the best example of in cabinet damage and shell cracking.

  • Page 11: Topside Control Instructions (All Single Pump Systems)

    TOPSIDE CONTROL INSTRUCTIONS INITI L ST RT-UP When your spa is first activated, it will go into Priming mode, indicated by “Pr”. The priming mode will last for less than 5 minutes. Then, the spa will begin to heat and maintain the water temperature in the Standard mode indicated by “St”.

  • Page 12: Topside Functions

    TOPSIDE FUNCTIONS JETS Press the “Jets” button once to activate the low speed of the pump and again for the high speed. Press the “Jets” button again to turn off the pump. If left running, the low speed of the pump will automatically turn off after 4 hours, and the high speed will automatically turn off after 15 minutes.

  • Page 13: Diagnostic Messages

    110°F/43°C. If it does not, shut off the power to the spa and call Cyanna Valley or your service organization. “Ice” – Potential freeze No action required. The pump(s) condition detected.
  • Page 14 W RNING! / Shock Hazard! / No User Serviceable Parts. Do not attempt service of this control. Contact Cyanna Valley Spas or service organization for assistance. Installation and/or service must be performed by a licensed electrician and all grounding connections must be properly installed.

  • Page 15: Features Found On Various Cyanna Valley Models

    W TERF LL DJUST BILITY ll Supreme pnp, pnpX, Supreme and Supreme X models feature a Waterfall, which allows the user to regulate the flow of water to the jet by simply turning the valve for the waterfall from “off” to “on”. (See illustration below) LED LIGHTING FE TURE The 103, Supreme pnp, Supreme and Supreme X models are also equipped...

  • Page 16: Spa Jets And Ir Controls

    SP JETS ND IR CONTROLS SP JETS djustable Spa Jets may be turned off and on by rotating jet faceplate left or right. Note DO NOT TURN LL SP JETS OFF T THE S ME TIME. THIS M Y C USE D M GE TO THE PUMP ND MOTOR.
  • Page 17 TURBO/WHIRLPOOL JET (102 pnpX & 103 only) The Turbo jet is located on the filter cavity wall is the Turbo jet. This jet is a combination valve and high capacity jet. To turn the Turbo jet on, simply turn the face counter-clockwise to the first stop position.

  • Page 18: Filling Directions

    FILLING DIRECTIONS FILL THE SP WITH W TER a. Clear all debris from your spa. b. Remove filter element c. Using a garden hose, place hose in filter chamber for filling. Do not fill higher than three quarters of the way up the skimmer opening d.

  • Page 19: Skimmer Side Filter

    “stain n scale” chemical on initial fill and then once a week, thereafter. * Staining of shell due to improper use of chemicals (as recommended by chemical manufacturer) will not be considered a war- ranty defect by Cyanna Valley Spas.

  • Page 20: Maintenance

    M INTEN NCE SP DR INING Every 90 days, depending upon water condition, you may need to renew the spa water. To drain your spa, power must be disconnected at the circuit breaker. Locate the drain faucet inside the spa cabinet (for 101 pnp, 102 pnpX &...

  • Page 21: Spa Surface Care

    SP SURF CE C RE Do not use abrasive solvents or cleaners to clean spa surfaces. Only use the following: Lemon Juice, monia, Vinegar or Soap and Water. LONG-TERM STOR GE (90 days or more) We strongly urge you to contact your dealer to winterize your spa. If you are not going to use your spa for an extended period of time, drain it as described above.

  • Page 22: Spa Pillow Maintenance

    SP PILLOW M INTEN NCE (Supreme spas only) • Your spa pillows need to be washed and rinsed periodically to remove any chemical residue. This should help to eliminate pillows becoming stiff and discolored. Note: Your spa pillows are not covered under your warranty. •...

  • Page 23: Spa Cover Maintenance

    SP COVER M INTEN NCE Please refer to the cover manufacturers care and maintenance form included in the box the cover came in. For proper installation of the cover the tiedown hardware must be installed. FILTER CLE NING (Supreme pnp, Supreme pnpX, Supreme & Supreme X) Remove filter face cover by pulling straight up and slightly toward the spa on front plate/face cover.

  • Page 24: Spa Cabinet Maintenance

    SP C BINET M INTEN NCE Your Cyanna Valley spa cabinet is designed to be maintenance free. However, if dirt or grime should appear simply use a mild soap solution and clean with a rag. OZON TOR (IF INST LLED) If your spa is equipped with an ozonator, it is factory set to filter during the filter cycles only.

  • Page 25: Spa Situations & Solutions

    SP SITU TIONS & SOLUTIONS Situation Cause or Result Product to use Solution Calcium deposits Hard water Stain n Scale dd 1oz. of Stain n Scale on surfaces of heater, fittings pH/total alkalinity pH Up Test water - adjust with or plumbing out of adjustment pH Down...

  • Page 26: Trouble Shooting

    TROUBLE SHOOTING Caution: Cyanna Valley Spas have slide type water shut off valves referred to as Gate Valves. The spa should never be operated with the Gate Valves in the closed position, as this will cause severe damage to the pump and/or heater.

  • Page 27: Warning

    “Warning: Children should not use spas or hot tubs without adult supervision” and “ vertissement: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveil- lance” “Warning: Do not use spas or hot tubs unless all suction guards are installed to pre- vent body and hair entrapment”...
  • Page 28 Email: cyannavalleyspas@gmail.com © 2017 Cyanna Valley Spas...

This manual is also suitable for:

Balboa 500

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