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Zultys WIP2 User Manual

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WIP2
User's Manual
Manual Part Number 90-18800
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale CA 94085-5327
USA
+1-408-328-0450
http://www.zultys.com

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Summary of Contents for Zultys WIP2

  • Page 1 WIP2 User’s Manual Manual Part Number 90-18800 Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 +1-408-328-0450 http://www.zultys.com...

  • Page 2: Revision History

    This document contains proprietary information which is protected by copyright. The contents of this manual and the associated software are the property of Zultys Technologies, and all rights are reserved. No part of this document may be photocopied, reproduced, stored in any computer format, translated to another language, or publicly displayed without the prior written consent of Zultys Technologies.

  • Page 3: Table Of Contents

    C o n t e n t s Chapter 1 Introduction 1.1 Scope ..........1 1.1.1 Audience .
  • Page 4 WIP2 User’s Manual 2.4.6 Correspondence ......... . 10...
  • Page 5 Contents 5.1 Call Appearances ........35 5.2 Display .
  • Page 6 WIP2 User’s Manual 6.3 Call Proceeding and Call Answered ..... . . 57 6.3.1 Display Contents ......... 57 6.3.2 Call Progress Tones .
  • Page 7 Contents 7.6 Messages..........79 7.6.1 Voice Messages (Stutter tone) .
  • Page 8 WIP2 User’s Manual 8.7.4 SIP Settings ..........118 8.7.5 Names &...
  • Page 9 Contents 10.4.3 Manufacture Panel ........157 10.4.4 Logs Panel .
  • Page 10 WIP2 User’s Manual viii...

  • Page 11: Introduction

    The manual assumes you are familiar with networking and telephony principles and practices. If you use WIP2 phones with the MX250 or the MX30, you should read this manual in conjunction with the MX Administrator User’s Manual.

  • Page 12: What This Manual Does Not Include

    Phone Description The WIP2 is a SIP based IP phone that provides two call appearances and interacts with network servers through a wireless access point. Figure 1-1 displays the front side of the phone. The handset speaker, keypad, and microphone are located on this side of the phone.
  • Page 13 1. Introduction Figure 1-2 Rear view of WIP2 phone and cradle • handset and speaker modes • acoustic echo cancellation in speaker mode provides high quality speaker phone • supports all commonly used PBX functions when used in conjunction with an appropriate call control system •...

  • Page 14: Display Description

    1.2.4 USB Port The USB port, located at the bottom of the phone, connects the WIP2 to either a computer for downloading software updates, or a headset that accommodates hands free mobile use. 1.2.5...

  • Page 15: Nomenclature

    1. Introduction • how to make and receive calls • how to access the features of the phone • how to customize the phone to suit your preferences • what to do when you are convinced there is a problem 1.3.2 Nomenclature 1.3.2.1...

  • Page 16: Colophon

    These minor releases may have more capabilities than the current formal release. The features in that software may or may not be described in this manual. This manual is available only in PDF format. You can download the PDF file from the Zultys web site at: http://www.zultys.com...

  • Page 17: Receiving The Phone

    Always retain the packing materials if you suspect that the shipment is damaged — the carrier may need to inspect them. Warning Do not attempt to use the WIP2 phone or its accessories if it or they appear damaged. Immediately report the damage your Zultys reseller. Package Contents 2.2.1...

  • Page 18: Serial Numbers

    • there is a discrepancy between the packing slip and the equipment received • the equipment does not function correctly Your supplier will arrange for repair or replacement, at Zultys’s discretion. In certain cases, Zultys may require a claim settlement.

  • Page 19: Returning Items For Repair Or Replacement

    If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton. Place about 70 mm (3 in) of cushioning material around all sides of the equipment. Zultys is not responsible for any damage that occurs during shipment back to your supplier or to the factory.

  • Page 20: Shipping

    C h a p t e r 3 Installation Preparing the Phone for Use To use your WIP2 phone, you must supply power to the phone and configure the phone to communicate to your wireless access points. Important This device complies with part 15 of the FCC rules. Operation is subject to the...

  • Page 21: Installation

    C h a p t e r 3 Installation Preparing the Phone for Use To use your WIP2 phone, you must supply power to the phone and configure the phone to communicate to your wireless access points. Important This device complies with part 15 of the FCC rules. Operation is subject to the...

  • Page 22: Inserting Battery Into Phone

    Figure 3-1 WIP2 Phone in Charging Cradle Figure 3-2 Grasping the WIP2 to remove the rear cover • To insert a battery into the phone, plug the battery connector into the battery socket, then place the battery onto the bed.

  • Page 23: Power

    Power from an AC Adapter The WIP2 operates from power provided by the ac adapter when the phone is placed in the charging cradle and the ac adapter is properly connected to the cradle and to an ac power source.

  • Page 24: Power On

    Place the phone in the charger cradle that is receiving dc power through an ac adapter. To turn off the WIP2, remove it from the charger cradle, then press the red button until the display light turns off. This requires about two seconds.

  • Page 25: Running A Quick Test

    3. Installation If your system is configured for multiple locations, the WIP2 displays a panel requesting your current location. Select a location with the arrow buttons, then press the LEFT button to enter that location and complete the startup process.

  • Page 26: Communicating With The Network

    WIP2 User’s Manual The WIP2 uses six LEDs to illuminate the display and six LEDs to illuminate the keyboard. Pressing the left soft button turns off the LED that is on and turns on a different LED. Pressing the left soft button twelve times steps through each LED through the LEDs.
  • Page 27 3. Installation Depending on your network, this can take from two to 30 seconds. The phone displays a progress bar on the second row and the time it has been trying in the lower right corner of the display, in minutes, and seconds.
  • Page 28 You need to use the menu to access the status as described in section 8.5.2 on page 90. 1. The WIP2 sends the second request 500 ms after the first request. It sends the third request 1.0 s after that, the fourth...

  • Page 29: Satisfactory Connections

    3.2.6.1 Date and Time The WIP2 receives the time and date from a specified NTP . The time zone can be provided by the system needs to know the difference between the local time and GMT. Instead of asking for a location, the phone therefore displays: Use the Up and Down keys to select the correct time difference.
  • Page 30 3.2.6.3 Viewing Startup Information WIP2 provides menu commands and web interface panels that display when the phone was powered up, when the phone most recently registered with a SIP server, and the network status. The WIP2 provides the following methods for view startup information and network status: •...

  • Page 31: Provisioning The Phone

    TFTP server every time the phone is booted. Each WIP2 phone has a unique MAC address that identifies the device. A TFTP server uses this address to pass configuration data to the device. Phones can access two configuration files: a common configuration file and a specific configuration file.
  • Page 32 WIP2 User’s Manual WIP2_common.cfg The common configuration file specifies parameter settings that are common for all phones that access the TFTP server, such as server addresses, registration periods, and service phone numbers. The common configuration file is stored in the root directory of the TFTP server.
  • Page 33 [GENERAL_INFO] software_version=1.0.0 ;The message displayed on the LCD in idle mode greeting_message=WIP2 SIP Phone password=985897 time_fmt=%H:%M date_fmt=%m/%-d/%Y date_time_order=0 ;This is the offset from GMT, in minutes timezone=-480 country=USA language=ENGLISH clear_settings=2 Figure 4-1 Format for Configuration File (Continued) 4.2.1.4...
  • Page 34 Additionally, the WIP2 can be configured to specify when these user settings are reset, allowing you to retain preferred settings that differ from configuration file commands even when the phone is rebooted.

  • Page 35: Web Interface Configuration Utility

    4. Provisioning the Phone 4.2.2 Web Interface Configuration Utility The phone provides a web interface configuration utility, offering an alternative method of storing information to your phone. Through this utility, you can modify all operating parameters that are available through configuration files. To access the web interface, enter the IP address of your phone in the address entry box of your web browser and press the key button.

  • Page 36: Boot Process Description

    TFTP address parameter (see section 8.7.3.9 on page 117). 4.3.2 Boot Process Description The following steps provision the WIP2 phone: The phone obtains its IP address and the address of the TFTP server. These addresses are obtained in one of the following ways: •...

  • Page 37: Updating Software

    4. Provisioning the Phone Updating Software Zultys periodical releases new versions of the software that controls the WIP2. New versions may provide additional features or enhance the performance of the phone. The following sections describe the phone software update process.

  • Page 38: Update Process

    Access Points by pressing the Left button (Scan). Press the Right button (Apply) to begin the update. During the update, the WIP2 displays a sequence of screens that display update status and information, such as the TFTP server address and the software version number.
  • Page 39 4.4.2.3 Ladder Diagram Figure 4-5 shows the messages used in this process for the WIP2. The following steps describe the process of obtaining the TFTP address from the DHCP server. If the TFTP server address is fixed by the configuration file or web interface, the phone accesses the specified TFTP server and continues with Step 5.
  • Page 40 Messages for WIP2 to Obtain Configuration 10. The WIP2 receives TFTP data (WIP2_version.bin) from the TFTP Server After downloading the software version the WIP2 reboots and repeats all of the steps (except for retrieving software). At this point, the WIP2 performs a checksum verification and compares the new software version file name with the version information stored internally to the .bin file.

  • Page 41: Summary

    Channel: A channel is a division of the 2.4 GHz wireless band that supports a transmission path. The WIP2 supports 11 channels in the US, 13 channels in Europe, and 14 channels in Japan. The channel is not configured by the user.

  • Page 42: Ip Settings

    4.5.2 IP Settings IP settings configure the IP address of the WIP2 and the servers required by the phone. When operating in DHCP mode, the DHCP server provides all of the IP addresses. When DHCP is disabled, the phone is configured in static IP address mode and uses the addresses stored its memory.

  • Page 43: Sip Settings

    0, which corresponds to best effort. If you use differentiated services in your network, you should set the value to 46 (101110 binary) which corresponds to the expedited forwarding per hop behavior (PHB) The WIP2 provides the following methods for setting network IP addresses: • Menu commands: Section 8.7.3 on page 113.

  • Page 44: Codec Settings

    • Web Interface Configuration Utility: Section 10.6.3 on page 166. 4.5.4 Codec Settings Codecs are algorithms that the phone uses to encode voice data. The WIP2 provides the following four codecs: • G.711-µ-law: typically used in North America and Japan •...

  • Page 45: Interacting With The Phone

    A phone that has two lines has two such sets of circuits and can allow two simultaneous calls. The WIP2 phone has a single circuit to connect to the switch. All calls take place over this same circuit, or line. Dedicated software and hardware inside the phone and the switch support two simultaneous conversations.
  • Page 46 WIP2 User’s Manual 5.2.1.1 Icon bar The Icon bar is located at the top of the LCD and displays one or more icons that indicate WIP2 status. Icons displayed by the WIP2 include: • The Antenna icon, located in the left corner of the Icon bar, indicates the reception level of the signal being received from the specified network.

  • Page 47: Display Panels

    WIP2 panels displayed by the LCD. 5.2.2.1 Home panel The WIP2 displays the Home panel when the phone is not servicing a voice call and an option list is not available. • the Icon Bar displays the Antenna icon and the Battery icon •...
  • Page 48 5.2.2.3. — Action options display a data entry panel for specifying contact information. This information may be added to the WIP2 phone book or used to establish a voice call or send an instant message. See section 5.2.2.4. — Information options display an Information panel that displays a parameter setting. See section 5.2.2.5.

  • Page 49: Adjusting The Lcd

    Event Timer (section 5.2.4). WIP2 parameters cannot be modified from an Information panel. Some Information panels display parameters that can be adjusted from a Selection panel. Other Information panels display information that cannot be configured, can be changed only by power cycling the phone, or is changed automatically as the phone is being used.

  • Page 50: Event Timer

    Date and Time Format The WIP2 displays the date and time of day on the bottom two rows of the Status Panel when the phone is inactive. You can adjust the format of the time and date display as follows: •...

  • Page 51: Keyboard

    5.3.1.1 Description of Buttons The six WIP2 buttons are located below the display and access features or functions of the phone or phone system. Figure 2 identifies each WIP2 button. In addition to the following list of primary button functions, specific features are also accessed through these buttons, as explained in the manual sections that describe these features.

  • Page 52: Key Click Tone

    Available key click tones include silence, clicks, beeps, or a bleep tone. The WIP2 provides the following methods for adjusting the key click tone: • Menu commands: Section 8.6.7.9 on page 101 •...

  • Page 53: Dial Timeout

    SIP server. The WIP2 provides the following methods for adjusting the dial timeout value: • Menu commands: Section 8.6.8.2 on page 104 •...
  • Page 54 WIP2 User’s Manual To change the character mode, press the RIGHT Soft Button (Mode) when available or the # button when Mode is not available. 5.3.5.4 Entering Alphanumeric Characters The digit keys 2 to 9 enter letters of the alphabet that are displayed on those keys. When you press a key, it selects the first character.

  • Page 55: Handset, Headset, And Speaker

    Speaker phone: When configured for use as a speaker phone, audio is played through the speaker located on the back of the phone above the battery cover. You speak through the microphone that is used for handset mode. The WIP2 can be conveniently used as a speaker phone when placed in the charger cradle.

  • Page 56: Device Modes

    Device modes specify the manner that listening modes are invoked. Normal Mode defines the default device operation. All manual procedures assume that the WIP2 is in Normal mode unless otherwise stated. Transposed Mode switches the method of initiating voice conversations in handset mode and speaker mode.

  • Page 57: Menu

    Press the UP and DOWN buttons to adjust the volume. Menu The Menu is the collection of List panels that provide access to configuration settings, the WIP2 phone book, and instant message tools. You can view or modify configuration settings and user preferences through the Menu.

  • Page 58: Protected Mode

    Selected configuration parameters are password protected to prevent unauthorized access. You may view these parameter settings at any time, but you must enter Protected mode to modify them. To place the phone in protected mode, enter the WIP2 password in the appropriate data entry panel.

  • Page 59: Storing Phone Numbers

    5.6.2 Call Log The WIP2 call log retains the name and contact information for the most recent 64 calls. To access the call log from the Idle state, press the SEND button: Each line displays the following information about the voice call: •...

  • Page 60: Presence

    The WIP2 provides a menu that changes your presence status if your system supports presence. Section 8.2 on page 82 describes the menu commands that changes your presence state.
  • Page 61 5. Interacting with the Phone • everything that you enter with the menu • call forwarding • the list of recent calls made and received • the list of 100 contacts in the phone book...
  • Page 62 WIP2 User’s Manual...

  • Page 63: Using The Phone

    While the WIP2 performs similarly to a convention telephone, there are subtle differences that affect the manner in which you use the IP phone. This chapter describes using the WIP2 phone to dial, send, receive, and end voice calls.
  • Page 64 WIP2 User’s Manual • The Menu bar displays the Menu and Mode options for the soft buttons. Figure 6-1 Call Panel 6.2.1.1 Accessing the Call Panel To access the Call Panel from the Idle panel, press any number key, the * key, or the # key...

  • Page 65: The Phone Book

    Press the green SEND button to send a call to the specified contact. 6.2.3 The Call Log The WIP2 call log retains the name and contact information for the most recent 64 calls. Section 5.6.2 on page 49 describes the WIP2 call log. To call a call log contact: Access the Call Log while the phone is in Idle Mode by pressing the green SEND button.

  • Page 66: Dialling An Invalid Destination

    Making a Call Without a SIP Proxy The WIP2 phone is intended for use with a telephone system but it is possible to use it without one. You might do this if you have two phones either directly connected or isolated on a network.

  • Page 67: Call Proceeding And Call Answered

    The cadence used for each tone depends upon the country of origin of the tone. The WIP2 receives call status information from the system to which it is connected. It can then play a call status tone to mimic the operation of a conventional phone. The country setting specifies the country setting for these call progress tones.

  • Page 68: Call Answered

    The phone behaves as if the call was established. Because the speech path is open, you may hear a valid busy tone, even though the WIP2 indicates that you are connected. 6.3.2.2...

  • Page 69: Receiving A Call

    When the Phone is Idle or When a Call is on Hold You can specify the manner that the WIP2 informs you of incoming calls when it is idle or when you have a call on hold. Available options include: Select the call alert mode.

  • Page 70: Rejecting Or Not Answering A Call

    Receiving a Call During an Existing Call (Second Call tone) The WIP2 plays a Second Call tone (also call a Call Waiting tone) if you receive a call while talking on the phone. If you receive an incoming call while a call is on hold, the phone plays the ring tone specified in Section 6.4.1.1 on page 59.

  • Page 71: Answering The Call

    Press the # button to answer the call in speaker mode. When you answer an incoming call while talking on the phone, the WIP2 places the existing call on hold and establishes the active voice path with the new call.

  • Page 72: Displaying Call Information

    WIP2 User’s Manual 6.5.2 Displaying Call Information 6.5.2.1 LCD Contents The phone displays the Call Status panel when servicing an active call: • The icon bar displays the antenna icon (indicating strength of signal), a listening device icon (handset or speaker) and the battery icon (indicating remaining power reserves) •...

  • Page 73: Muting A Call

    You might use this feature to communicate with an IVR system. To mute the WIP2 phone during a call: Press the UP button. Use the UP and DOWN buttons to select Mute.

  • Page 74: Ending A Call

    6.6.2 Other Party Ends the Call (Call Disconnect setting) When the party goes on hook, the WIP2 response depends on the Call Disconnect setting. • If Call Disconnect is set to silent, the display immediately returns to the panel that was displayed before servicing the current call.

  • Page 75: Page Calls

    Page Calls A page call is a voice call that is sent to a all devices specified by a paging profile. The WIP2 can perform page calls if the media exchange to which it is connected supports paging. The media exchange defines all paging profiles, specifies the devices that belong to each paging profile, and provides the list of paging profiles to the phone.
  • Page 76 WIP2 User’s Manual...

  • Page 77: Calling Features

    To place a call on hold, perform one of the following procedures: • Press the RIGHT (Hold) button if the Hold option is displayed on the menu bar. The RIGHT button does not offer the Hold option if both call appearances are servicing calls or if the WIP2 is muted. •...
  • Page 78 If you receive an incoming call while you are talking with a person on another call appearance, the phone displays the Incoming Call banner and plays Second Call tone. If you answer the incoming call, the WIP2 automatically places the other call on hold. 7.1.1.4...

  • Page 79: Park

    To park a call, press the LEFT (Options) button and select Park from the Call Options menu. The WIP2 transfers the call to the park server and displays a two digit Pickup number. The party that picks up the parked call must enter this number to specify this call.

  • Page 80: Conference Calls

    The WIP2 supports Conference calls, or simultaneous conversations with two other people. The WIP2 can perform conference calls when operating on a phone system that supports multiple call appearances to the phone. You can have only a single conference call active at a time.

  • Page 81: Display Contents During A Conference Call

    7. Calling Features 7.2.2 Display Contents During a Conference Call 7.2.2.1 Display Both Calls The status panel normally displays information about both call appearances during a conference call: • The first row of the status panel displays the conference participant on call appearance 1. •...

  • Page 82: Suspending And Resuming Conference Calls

    To park a conference call, press the LEFT (Options) button and select Park. When you park a conference call, the WIP2 parks both calls that comprise the conference call. The phone system returns a two digit park number for each call in the conference call: The phone system normally issues sequential numbers for the park numbers, but this cannot be guaranteed.

  • Page 83: Terminating A Conference Call

    7. Calling Features When a conference is muted, the other people on the conference call can continue their conversation uninterrupted. You can hear the conversation but the other people on the conference cannot hear you. To enable the microphone during a conference call, press the LEFT (Options) button, then select Unmute.

  • Page 84: Forwarding Calls

    WIP2 User’s Manual To transfer a call: Ensure that you have at least one free call appearance. You cannot transfer a call if you currently have two calls. Ensure that the call you want to transfer not on hold. Press the LEFT (Options) button and select Transfer.

  • Page 85: Call Forwarding Methods

    WIP2 encryption is based on open standards. To encrypt the conversation, each person must use a device that supports these open standards, such as another WIP2 phone, a Zultys ZIP IP phone, or a compatible phone.

  • Page 86: Encryption Modes

    • If the encryption mode is always on, the WIP2 can make calls only to devices that also support encryption and all calls are encrypted. The phone cannot make a call to, or receive a call from, a device that cannot encrypt the speech and encryption cannot be turned off during a call.
  • Page 87 7.5.2.1 Making an Encrypted Call When the Encryption mode is always on, all WIP2 phone calls are encrypted. Calls to devices that do not support encryption generate a Network Busy panel. When the Encryption mode is normally on: •...

  • Page 88: Encrypted Calls On Hold

    The phone holds this display for the event timeout period or until you either press a key or terminate the call. When the other party attempts to change the encryption engagement of a call, the WIP2 immediately accepts the request if the encryption mode is Normally on or Normally off. The phone signals this change by beeping three times through the audio channel you are using.

  • Page 89: Messages

    Use the UP and DOWN buttons to select Encryption Off. Press the LEFT (Select) button. When the WIP2 is encrypting a conference call, the display shows an encryption icon in the icon bar, but does not display the encryption keys for the audio data streams.

  • Page 90: Text Messages

    Sending and Receiving Text Messages You can exchange instant messages with other SIP devices connected to the same SIP server that services the WIP2. The WIP2 can send message of 1000 characters in length and receive messages of up to 3600 messages.

  • Page 91: Menu Operations

    Self Test: Test the functionality of your phone and its connections to your network. See section 8.8 on page 128. Section 5.5 on page 47 describes the WIP2 menu and includes instruction on navigating through the Menu list panels. See Appendix A, starting on page 173, for a complete summary of the menu structure.

  • Page 92: Presence

    Press the RIGHT (Back) button to exit the Presence list without changing the presence state. Phone Book Menu commands add, edit, and remove contacts from your WIP2 phone book. You can also search for a specific contact or execute a voice call to a contact from phone book menu. Section 5.6 on page 49 describes the WIP2 phone book.
  • Page 93 8. Menu Operations The maximum length of the name is 19 characters. After you type the 19th character, the cursor remains on the last character. If you try to add more characters, the phone plays the # key DTMF digit and replaces the last character in the string with the last typed character. If the name is greater than 15 characters, the display scrolls to show just 15 characters.

  • Page 94: Search

    WIP2 User’s Manual 8.3.2 Search To search for a contact in the phone book: Select Menu | Phone Book Enter the name of the desired contact When you enter the first character, the phone displays a data entry area at the bottom of the phone book panel, listing the characters that you have entered.

  • Page 95: Delete

    You can exchange instant messages with other SIP devices connected to the same SIP server that connects to your WIP2. Section 7.6.2 on page 80 describes the WIP2 capacity for sending text messages and directions for sending and receiving text messages outside of the menu structure.

  • Page 96: Composing And Sending A New Text Message

    (see step 4 in section 8.3.1). If the phone book is empty, the WIP2 displays a Phone Number data entry panel. Enter the phone number of the recipient, then press LEFT (Select).

  • Page 97: Viewing The Outbox

    8.4.3 Viewing the Outbox Instant messages that are sent from the WIP2 are placed in the outbox, where they remain until you delete them. The outbox line of the Instant Message display lists the number of messages that remain in the outbox; the Instant Message display shown in section 8.4 on page 85 indicates that the outbox contains three messages.

  • Page 98: Replying To A Message

    WIP2 User’s Manual The icon bar displays the contact information for the recipient of the message. The status bar displays the time and date the message was sent, followed by the message. Press the UP and DOWN buttons to scroll the message contents on the LCD.

  • Page 99: Configure

    To disable the WIP2 from accepting text messages, select Reject. • To configure the WIP2 to accept and show instant message only it is not in the charging cradle, select Reject if cradled. After selecting the desired option, press the LEFT (Select) option.

  • Page 100: Times

    It is the summation of time spent on calls originated from and received by the WIP2. This time is reset whenever the power is cycled on the phone. The time is shown in days, hours, minutes, and seconds.

  • Page 101: Manufacture

    8.5.2.2 TFTP Address This panel displays the IP address that the WIP2 is using to access the TFTP server. This address is either provided by the DHCP server (section 4.5.2.1 on page 32) or configured as a fixed address (section 4.5.2.2 on page 32).

  • Page 102: User Settings

    WIP2 User’s Manual User Settings User Setting panels display configuration panels that tailor the WIP2 operation to suit your personal preferences. When you select Menu | User Settings, the LCD displays the following options: • LCD Contrast: Select this option to improve the display readability. See section 8.6.1.

  • Page 103: Call Forwarding

    8.6.2 Call Forwarding This panel programs the phone to forward incoming calls. Section 7.4 on page 74 describes the WIP2 call forwarding function. To configure the phone to forward calls: Select Menu | User Settings | Contrast. The phone displays the following options: •...

  • Page 104: Greeting Message

    This panel determines the message that the top row of the status panel display shows when the phone is idle (see section 5.2.3.2 on page 39). When shipped from the factory, the greeting message is set to Zultys WIP2. To change the greeting message: Select Menu |User Settings | Greeting.

  • Page 105: Clear Settings

    8. Menu Operations 8.6.5 Clear Settings This panel determines the settings that the phone uses each time it powers up, as described in section 4.2.1.5 on page 24. To modify the Clear Settings parameter: Select Menu |User Settings | Greeting. The phone displays the following options: •...

  • Page 106: Audio

    8.6.7.1 Ring Tone Settings Ring tone menus specify the ring tones played by the WIP2 when it receives a call. If the Distinctive Rings parameter is set to Allow (see section 8.7.6.3), the Audio panel displays options for External Ring Tone and Internal Ring Tone. If the Distinctive Rings parameter is set to Do Not Allow, the Audio panel displays an option for Ring Tone.
  • Page 107 8. Menu Operations • Internal ring tone determines the tones played by the WIP2 when it receives a call from a phone inside your enterprise. • Ring Tone determines the tones played by the WIP2 when it receives a call from any phone.
  • Page 108 8.6.7.3 Ring Styles The WIP2 alerts you of incoming calls by playing an audible tone or by vibrating. This option specifies the active call alert method. Refer to section 6.4.1.1 on page 59 for more information. To set the ring style for the WIP2: Select Menu | User Settings | Audio | Ring Styles.
  • Page 109 8. Menu Operations Use the UP and DOWN buttons to select the desired option. Press the LEFT (Select) button to activate the highlighted option and return to the User Settings Audio menu. Press the RIGHT (Back) button to return to the User Settings Audio menu without changing the parameter setting.
  • Page 110 8.6.7.7 Second Call Tone The WIP2 plays the second call tone during a phone conversation to alert you that the phone is receiving another call. Refer to section 6.4.1.2 on page 60 for more information. To configure the second call tone: Select Menu | User Settings | Audio | Second call.
  • Page 111 8. Menu Operations As you scroll through the list, the phone plays the highlighted tone. Press the LEFT (Select) button to select the highlighted tone. Press the RIGHT (Back) button to return to the User Settings Audio menu without changing the parameter setting.
  • Page 112 WIP2 User’s Manual 8.6.7.11 Text Message Tone This parameter specifies the tone that the phone emits when you receive a text message. Refer to section 7.6.2 on page 80 for more information on text messages. To configure the startup tone: Select Menu | User Settings | Audio | Text msg tone.
  • Page 113 8. Menu Operations After the phone has retrieved all custom tone files, it displays a list of the available tones: Use the UP and DOWN buttons to highlight the desired tone. Press the LEFT (Select) button to select the highlighted tone. Press the RIGHT (Back) button to return to the User Settings Audio menu without changing the parameter setting.

  • Page 114: Timeouts

    WIP2 User’s Manual WAV files saved on the HTTP server must be encoded as described in section 8.7.6 on page 125. 8.6.8 Timeouts The Timeouts menu configures the timeout periods for displaying messages and sending dialled digits. To access the Timeouts panel, select Menu | User Settings | Timeouts from the Status View display.

  • Page 115: Regional Options

    Event Timer value. 8.6.9 Regional Options Regional Options customize the WIP2 display and call progress tones. To access the Regional Options panel, select Menu | User Settings | Regional Options from the Status View display. The LCD displays the following options: •...
  • Page 116 WIP2 User’s Manual 8.6.9.2 Language This parameter specifies the language that the phone uses to display phone settings and menu options on the LCD. Refer to section 5.2.3.3 on page 40 for more information. To specify the language setting: Select Menu | User Settings | Regional Optns | Language.

  • Page 117: Factory Defaults

    DHCP mode. If the DHCP points to a TFTP server that contains valid configuration files for the WIP2, phone parameters will be set to the values contained in the configuration file. Refer to section 5.8 on page 50 for more information.

  • Page 118: Password

    You can also change your password or exit Protected Mode from this menu. Section 5.5.3 on page 48 describes WIP2 passwords and protected mode. The default password is 985897. This code corresponds to the word “zultys”.
  • Page 119 8. Menu Operations 8.7.1.2 Exiting Protected Mode (Logging out of the Phone) After changing the desired parameters, you should exit protected mode to prevent anyone else from modifying the phone parameters. The phone will automatically exit protected mode if you do not make any configuration changes for ten minutes or when you turn the power off.

  • Page 120: Wi-Fi Settings

    This menu displays the access points from which the WIP2 is able to detect signals. By selecting an access point, you can specify the scan set that the WIP2 accesses to contact the LAN. For more information, refer to section 4.5.1 on page 31.
  • Page 121 8.7.2.2 SSID The SSID menu lists the name of the Service Set that the WIP2 is accessing. You can also view and change the SSID parameter from the Scan menu described in section 8.7.2.1. Refer to section 4.5.1 on page 31 for more information.
  • Page 122 Channel The Channel option on the Wi-Fi panel displays the number of the wireless channel that the WIP2 is using to connect to the LAN. You cannot configure this parameter. Refer to section 4.5.1 on page 31 for more information.

  • Page 123: Ip Settings

    8.7.2.7 WEP Active Keys The WEP menu indicates the WEP security keys that the WIP2 is using for translating data that it is sending to the access point. Refer to section 4.5.1 on page 31 for more information. To view or modify the WEP Active Key setting: Verify that the phone is in protected mode.
  • Page 124 8.7.3.2 Phone Address The Phone Address panel displays the IP address of the WIP2. Refer to section 4.5.2.2 on page 32 for more information. To specify the IP address: Verify that the phone is in protected mode.and that DHCP is set to Disable DHCP .
  • Page 125 Press the RIGHT (Back) button to return to the IP Settings menu without changing the parameter setting. 8.7.3.3 Subnet Mask The Subnet Mask panel displays the subnet mask of the WIP2. Refer to section 4.5.2.2 on page 32 for more information. To specify the subnet mask: Verify that the phone is in protected mode.
  • Page 126 WIP2 User’s Manual To configure the IP address of the Primary DNS server: Verify that the phone is in protected mode. You can view the IP address of the primary DNS server without entering your password. Select Menu | Pswd Settings | IP Settings | Primary DNS.
  • Page 127 8. Menu Operations Press the RIGHT (Back) button to return to the IP Settings menu without changing the parameter setting. 8.7.3.8 TFTP Server The TFTP Server panel specifies the source of the IP address for the server that provides configuration information for the phone. Refer to section 4.3.1.1 on page 25 for more information. To configure the IP address source of the TFTP server: Verify that the phone is in protected mode.

  • Page 128: Sip Settings

    1. RFC 2597 and RFC 2598 define the various code points and per-hop behavior (PHBs). RFC 2474 and RFC 2475 define differentiated services. 2. SIP phones sessions are conducted by exchanging a series of SIP messages with the SIP server. The WIP2 phone will not respond to any SIP message that has a damaged contact field.
  • Page 129 Outbound Proxy Server The Outbound Proxy Server panel displays options for view or editing the IP address, port number, and password of the outbound proxy server that the WIP2 accesses. Refer to section 4.5.3 on page 33 for more information.
  • Page 130 WIP2 User’s Manual To configure the outbound proxy server parameters: Verify that the phone is in protected mode. You can view the backup proxy server parameters without entering your password. Select Menu | Pswd Settings | SIP Settings | Backup proxy.
  • Page 131 8.7.4.4 RTP Start port The WIP2 phone uses eight consecutively numbered RTP and RTCP port numbers (actually UDP port numbers) for communication. RTP carries media and RTCP carries control information. The first two ports are used by the first call appearance to receive RTP media and RTCP control information, respectively.
  • Page 132 WIP2 User’s Manual Press the LEFT (Store) button to store the setting and return to the SIP Settings menu. Press the RIGHT (Cancel) button to return to the SIP Settings menu without changing the setting. 8.7.4.6 Transport Protocol This parameter specifies transport protocol used by the phone to send and receive SIP messages.
  • Page 133 8.7.4.9 Message Validation The Message Validation menu configures the WIP2 to verify the IP address, device ID, and port number of any SIP messages that it receives. The phone discards SIP messages whose parameters do not match those of the phone that sent them. Refer to section 4.5.3 on page 33 for more information.

  • Page 134: Names & Numbers

    WIP2 User’s Manual 8.7.5 Names & Numbers Names & Number panels display and configure the device ID of the phone and the voice mail name or extension. The phone uses the device ID to register with the SIP registrar. Each parameter is password protected;...

  • Page 135: Audio

    To access the Pswd Settings Audio menu, select Menu | Pswd Settings | Audio from the Idle screen. The LCD displays the following options: • Codec: This parameter specifies the algorithm the WIP2 uses to encode speech. Refer to section 8.7.6.1.
  • Page 136 Distinctive rings: This parameter specifies the uses of different tones to alert the user of incoming calls from internal and external sources. Refer to section 8.7.6.3. • Audio URL: This parameter specifies the location of wav files used by the WIP2 for custom ring tones. Refer to section 8.7.6.4. 8.7.6.1 Codec The Codec parameter specifies the algorithm that the phone uses to encode voice data.
  • Page 137 8. Menu Operations • Always on requires all calls involving the phone to be encrypted. Calls to other phones that do not support encryption can not be established. The user has no control of the encryption mode at the time of the call. •...

  • Page 138: Self Test

    8.8.1 The Packet Error Rate test verifies that the WIP2 can exchange data packets with the default gateway and displays the percentage of packets lost during the test. Upon starting the test, the phone pings 1000 data packets to the default gateway IP address. At the conclusion of the test, the display shows the transmission data rate and the packet loss percentage.

  • Page 139: Audio

    Audio Return The Audio Return test generates audio feedback to evaluate the audio paths on the phone. This test is normally performed before the phone is shipped and should be executed by the user only as instructed by Zultys technical support.
  • Page 140 WIP2 User’s Manual...

  • Page 141: Configuration Files

    C h a p t e r 9 Configuration Files Introduction The WIP2 phone obtains it configuration from three possible sources: • what is saved in the phone’s memory • what is saved in a common configuration file • what is saved in a specific configuration file If the Clear User Settings menu command (as described in section 4.2.1.5 on page 24) is set to on...

  • Page 142: Configuration File Format

    WIP2 User’s Manual The common configuration file identifies the location of the specific configuration files. A phone extracts configuration information from the common file first, then from its specific configuration file. Parameter settings in the specific file take precedence over settings of the same parameters in the common file.

  • Page 143: Configuration Parameters

    [NET_CONFIG] use_dhcp=yes tftp_cfg_dir=./WIP2 Figure 9-2 Configuration File Example The name of the parameter and the parameter value must be on the same line. The name of the parameter is not case sensitive; it can be entered in either upper or lower case. However, parameter values are case sensitive.
  • Page 144 WIP2 User’s Manual Parameter Description Reference primary_dns Parameter is IP address of primary DNS Server. Used for manual section 4.5.2.2 on configuration when use_dhcp is set to ‘no’ or DHCP does not page 32 return DNS Server (DHCP option 6). Valid setting is 32 bit IP address in dotted decimal notation.
  • Page 145 This parameter must be set in the common configuration file in order for the phone to read and process its specific configuration file. The default value of ./WIP2 is valid only if your TFTP server contains a directory by that name and if the specific configuration file resides in that directory.

  • Page 146: Sip Configuration

    WIP2 User’s Manual 9.4.2 SIP Configuration SIP parameters allow the phone to operate properly in a SIP environment. Figure 9-5 lists the SIP configuration parameters. Parameter Description Reference auth_password The proxy password authenticates the phone to proxy section 4.5.3 on servers that require authentication.
  • Page 147 9. Configuration Files Parameter Description Reference phone_sip_port Specifies the UDP port number that the phone uses to send section 4.5.3 on and receive SIP messages. Valid settings range from 1025 to page 33 65535. Default value is 5060. proxy_addr Specifies the IP address of the SIP proxy server that the section 4.5.3 on phone will use.
  • Page 148 WIP2 User’s Manual Parameter Description Reference sip_invite_retrans Specifies number of unsuccessful INVITE retransmissions section 4.5.3 on before phone switches to backup proxy. Valid settings page 33 range from 1 to 6. Default value is 6. sip_non_invite_retrans Specifies number of unsuccessful retransmissions (other section 4.5.3 on...
  • Page 149 9. Configuration Files [SIP_CONFIG] phone_sip_port=5060 rtp_start_port=33000 ;The Device ID is the user portion of the SIP URI device_id=West ;The Display Name is sent in SIP messages display_name=Zultys WIP2 ;This must always be set to “yes” register_w_proxy=yes proxy_addr=10.1.32.224 proxy_port=5060 voice_mail_uri=258 registration_expires=3600 Figure 9-6 Sample Configuration File –...

  • Page 150: General Information

    WIP2 User’s Manual 9.4.3 General Information General information parameters configure miscellaneous phone settings. All general information parameters are optional. Figure 9-7 lists the General Information configuration parameters. Parameter Description Reference clear_settings Determines the frequency that settings are cleared when the section 4.2.1.5 on...
  • Page 151 Specifies the message displayed on the top row of the LCD. section 5.2.3.2 on Message contains up to twenty alphanumeric characters. page 39 Default message is WIP2 SIP Phone. idle_rsb Specifies the right soft button option when the LCD displays the section 5.3.4 on Home panel.
  • Page 152 12 hour format: display hours and minutes %l:%M%f Figure 9-8 Time Format Strings Supported by the WIP2 9.4.3.2 Programming Restrictions: Date Format Figure 9-9 lists the valid date formats when you select a time format that does not display seconds.
  • Page 153 Sample Configuration File Figure 9-10 displays the General Information settings section from a sample configuration file. [GENERAL_INFO] software_version=1.0.0 ;The message displayed on the LCD in idle mode greeting_message=WIP2 Phone password=985897 time_fmt=%H:%M date_fmt=%m-%-d-%Y date_time_order=0 ;This is the offset from GMT, in minutes...

  • Page 154: Hardware Configuration

    WIP2 User’s Manual 9.4.4 Hardware Configuration Hardware configuration parameters adjust LCD and volume characteristics. Figure 9-11 lists the hardware configuration parameters. Parameter Description Reference handset_volume Adjusts the handset volume. Values range from 0 (silent) to 20 section 5.4.3 on (loud).

  • Page 155: Audio Information

    9. Configuration Files 9.4.5 Audio Information Audio information parameters configure ring tone styles. Figure 9-13 lists the Audio Information configuration parameters. Parameter Description Reference codec Specifies speech encoding method. Valid settings are 0, 1, 2, and section 4.5.4 on page 34 0 specifies G.711 µ-law 1 specifies G.711 A-law 2 specifies G.729A...
  • Page 156 WIP2 User’s Manual Parameter Description Reference hold_tone This tone is played once every 30 seconds when you have a call section 7.1.1.1 on that is on hold. Valid settings range from 0 to 2 as follows: page 67 0 - off...
  • Page 157 Specifies the http directory location for files that define custom section 6.4.1.1 on ring tones. Valid setting is http://<name of directory> page 59 Default value is http://www.zultys.com/phone_sounds/ startup_tone Specifies the tone that the phone emits when you power up the section 8.6.7.10 on phone.
  • Page 158 WIP2 User’s Manual [AUDIO_INFO] ext_ring_tone=0 ext_cust_ring= int_ring_tone=0 int_cust_ring= ring_tone2=0 cust_ring2= key_click=0 codec=0 distinctive_ring=yes sound_url= Figure 9-14 Sample Configuration File – Audio Information Settings...

  • Page 159: Locations

    9. Configuration Files 9.4.6 Locations Location parameters configure the deployment location for the phones that are controlled by your system. You can specify an identifier and a time zone location for each location in the configuration file. 9.4.6.1 Specifying a Location Each location requires two settings: the identifier and the time zone.
  • Page 160 WIP2 User’s Manual [LOCATIONS] L1=Sunnyvale:Vaqueros T1=PST+8:00 L2=Moscow T2=MST-3:00 L3=Chicago T3=PST+8:00 def_location=Sunnyvale:Vaqueros Figure 9-15 Sample Configuration File – Locations Settings...

  • Page 161: Chapter 10 Web Interface Configuration Utility

    C h a p t e r 1 0 Web Interface Configuration Utility 10.1 Introduction The Web Interface Configuration Utility provides a method to configure your phone by accessing your web browser. This configuration method is convenient for users that do not have access to configuration files through a TFTP server.

  • Page 162: Interface Structure

    The Address bar, located below the Zultys banner, lists the name of the current panel and the web interface path required to display this panel. The data entry section provides information about your phone and data entry boxes for setting parameter values.

  • Page 163: Add Entry Panel

    10. Web Interface Configuration Utility 10.3.1 Add Entry panel The Add Entry panel, shown in figure 10-3, adds contacts into empty phone book memory locations. To access the Add Entry panel, select Phone Book | Add Entry from the menu. Figure 10-3 Phone Book –...

  • Page 164: Delete Panel

    WIP2 User’s Manual Figure 10-4 Phone Book – Edit panel 10.3.3 Delete panel The Delete panel, shown in figure 10-5, removes contacts from of your phone book. To access the Delete panel, select Phone Book | Delete from the interface menu.

  • Page 165: Information

    10. Web Interface Configuration Utility To remove a contact from the phone book: Place a check mark to the left of the contact, Press the Update button. 10.4 Information The Information menu displays circuit status, operational, and manufacturing information about the phone.

  • Page 166: Communications Panel

    Status: This panel displays the WIP2 reception status of the wireless signal. • SSID: This panel the wireless network that the WIP2 is configured to access. Refer to section 4.5.1 on page 31 for information on altering the SSID setting.

  • Page 167: Manufacture Panel

    10. Web Interface Configuration Utility 10.4.3 Manufacture Panel The Manufacture panel, as shown in figure 10-8, displays information concerning the manufacture of your phone. For more information, see section 4.4 on page 27. To access the Manufacture panel, select Information | Manufacture from the interface menu. Figure 10-8 Information –...

  • Page 168: User Settings Menu

    WIP2 User’s Manual Figure 10-9 Current RTP Status Log 10.4.4.2 RTP History Log The RTP History Log, as shown in figure 10-10, displays the RTP settings of the most recent 32 sessions routed through the phone. To access the RTP History Log panel, select Information |Logs | RTP History Log from the interface menu.
  • Page 169 10. Web Interface Configuration Utility Figure 10-10 RTP History Log • LCD contrast: The LCD contrast parameter alters the contrast of the LCD to improve readability. The combo box contains the current LCD contrast value. To change the LCD contrast, select the desired value in the combo box. See section 5.2.3.1 on page 39. •...
  • Page 170 WIP2 User’s Manual Figure 10-11 User Settings – General Info panel • Dial Timeout: The Dial Timeout parameter determines the period that the phone waits after the last digit is dialled before sending the number to the SIP server if the # button is not pressed.

  • Page 171: Date And Time

    10. Web Interface Configuration Utility 10.5.2 Date and Time The Date and Time panel, shown in figure 10-12, restarts the phone to adjust date and time settings and change the GMT time offset. To restart the phone, select Yes and press the Update button.
  • Page 172 WIP2 User’s Manual Figure 10-13 User Settings – Audio panel • Internal call answer: This parameter specifies the phone’s behavior when receiving a call from a source internal to your enterprise. You can set the phone to ring normally or to automatically answer through the speaker or handset after one ring.

  • Page 173: Regional Settings

    10. Web Interface Configuration Utility 10.5.4 Regional Settings The Regional Settings panel, shown in figure 10-14, sets country, language, time format, and date format parameters. To access the Regional Settings panel, select User Settings | Regional Settings from the interface menu. Press the Update button to store changes to the phone. The Regional Settings panel displays the configuration options for the following parameters: Figure 10-14 User Settings –...

  • Page 174: Protected Settings

    WIP2 User’s Manual Figure 10-15 User Settings – Factory Defaults panel 10.6 Protected Settings Protected Settings menu panels alter the communication parameters of the phone. You may need to configure these parameters if your system does not support automatic provisioning.

  • Page 175: Ip Communications

    10. Web Interface Configuration Utility Figure 10-16 Network Setup panel • Use TFTP Server: This parameter specifies the TFTP server address source. When set to From DHCP , the phone obtains the TFTP server address from the DHCP server. When set to Fixed address, the phone uses the fixed TFTP address entered in this panel.

  • Page 176: Sip Communications

    WIP2 User’s Manual Figure 10-17 Protected Settings – IP Communications panel • Subnet Mask: This parameter identifies the subnet mask for the phone. If DHCP is enabled, the phone obtains this parameter from the DHCP server. See section 4.5.2.1 on page 32 and section 4.5.2.2 on page 32.
  • Page 177 10. Web Interface Configuration Utility Figure 10-18 Protected Settings – SIP Communications panel • Backup Proxy Address: This parameter displays the IP address of the backup proxy server. The phone will attempt to switch to the backup proxy if the primary proxy server fails. •...

  • Page 178: Names And Numbers

    • Non-Invite Retransmissions: This parameter specifies the number of unsuccessful message retransmissions (excluding INVITE) the WIP2 attempts before switching to the backup proxy. • Validate Request URI in SIP messages: When this parameter is set to Yes, the phone verifies the IP address, Device ID, and port number of any SIP messages that it receives.

  • Page 179: Audio

    10. Web Interface Configuration Utility • Domain: This parameter specifies the domain name for the enterprise. See section 4.5.3.1 on page 33. • Voice Mail: This parameter specifies the name or number for the server that stores voice mail. See section 7.6.1 on page 79. 10.6.5 Audio The Audio panel, as shown in figure 10-20, controls the way that the phone handles speech and...

  • Page 180: Maintenance

    WIP2 User’s Manual 10.6.6 Maintenance 10.6.6.1 Change Password The Change Password panel, as shown in figure 10-21, allows you to change the phone password. When the phone is shipped from the factory, its default password is 985897. Section 8.7.1 on page 108 describes the equivalent menu command.
  • Page 181 10. Web Interface Configuration Utility Figure 10-22 Maintenance – Backup Configuration panel 10.6.6.3 Restore Configuration The Restore Configuration panel, as shown in figure 10-23, enters a configuration into your phone that you previously stored to your local PC or network. To restore a configuration, press the Browse button to search your system for the backup file, then specify that file and press the Restore button.
  • Page 182 WIP2 User’s Manual Figure 10-23 Maintenance – Restore Configuration panel...

  • Page 183: Appendix A Menu Structure

    A p p e n d i x A Menu Structure Presence (section 8.2) ⇒ ⇒ ⇒ •Available •Not available •Busy ⇒ ⇒ ⇒ •At lunch •In a meeting •Be right back •Appear offline Phone Book (section 8.3) [New Entry] Contact Name ⇒...
  • Page 184 WIP2 User’s Manual User Settings (section 8.6) LCD Contrast Right Button ⇒ ⇒ •Presence •Page •Phone Book Greeting Clear settings ⇒ ⇒ •Never •Next pwr on •Each pwr on Date and Time ⇒ •No, go back •Continue Audio ⇒ ⇒...
  • Page 185 A. Menu Structure ⇒ ⇒ •Device ID •Domain •Voice mail Audio ⇒ ⇒ ⇒ •Codec •Encryption •Distinctive rings •Audio URL • Self Test (section 8.8) Buttons & keys LEDs Audio Audio Return...
  • Page 186 WIP2 User’s Manual...
  • Page 187 A p p e n d i x B Acronyms automatic call distributor channel associated signalling class of service DHCP dynamic host configuration protocol do not disturb domain name service DTMF dual tone multi-frequency FQDN fully qualified domain name Greenwich Mean Time ICMP Internet control message protocol IEEE...
  • Page 188 WIP2 User’s Manual VLAN virtual local area network...

  • Page 189: Index

    I n d e x call disconnect setting connected call ....58 configuration command ..146 connection date indicator ac adapter .
  • Page 190 WIP2 User’s Manual dial timeout external ring tone setting incoming calls configuration command ..141 configuration command ..145 answering ....61 description .
  • Page 191 Index normal display mode ... . . 62 receiving equipment description ....4 normally off, encryption .
  • Page 192 ....40 WIP2 features ..... 2 configuration command .

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