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Xiotech Emprise 7000 Installation & Service Manual

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Summary of Contents for Xiotech Emprise 7000

  • Page 2 Fax: 952.983.3001 Customer Support: 1.800.734.4716 IMPORTANT NOTICE This manual is provided to you by Xiotech Corporation ("Xiotech"), and your receipt and use of this manual is subject to your agreement to the following conditions: • This manual and the information it contains are the property of Xiotech and are confidential. You will keep this manual in a secure location and not disclose or make available its contents to any third party without Xiotech's written permission.

  • Page 3: Table Of Contents

    Emprise 7000 Installation Checklist ............1 Rack Mount Components....................1 Cable the Emprise 7000....................2 Power Up and Configure the Emprise 7000 Components ..........3 Chapter 1: Before Installation ..............5 Emprise 7000 System Components ..................6 Emprise 7000 System Packaging ..................6 Choosing a Location ......................
  • Page 4 Cable Routing Example: Maximum Performance ............42 Cable Routing Example: Optimize Performance............43 Cable Routing Example: Minimize Switches..............44 Connecting Servers to the Emprise 7000 ................45 Connecting Ethernet Cables to the ISE and Network ............47 Private Network Support ....................47 Chapter 4: Configuring the Emprise 7000 ..........
  • Page 5 Replacing a System Controller Power Supply ............. 84 Replacing a System Controller Interface Card............. 85 Replacing a System Controller Fan ................89 Replacing an Emprise 7000 Controller ................92 Upgrading a System Controller for iSCSI ................97 Replacing the ICON Appliance ..................99 Returning a System Controller to its Initial State .............

  • Page 6: Emprise 7000 Installation And Service Guide 1

    Rack mount the system controllers: See page 31. • Verify the air deflector and cards are seated properly. • Install storage side interface cards. • Rack mount the controllers. Rack mount the PDUs. See page 37. Emprise 7000 Installation and Service Guide 1...

  • Page 7: Cable The Emprise 7000

    Connect the power cords to the ISE and ICON appliance. See page 40. (Do not connect the controller power cords yet.) Open the Emprise 7000 Configuration Guide to obtain http://support.xiotech.com the port assignments needed to cable the system. Connect the system controllers and ISE to the storage See page 41.

  • Page 8: Power Up And Configure The Emprise 7000 Components

    Power Up and Configure the Emprise 7000 Components Task Reference Refer to the Emprise 7000 Configuration Guide for the IP http://support.xiotech.com addresses needed for the following steps. Power up and configure the switches. • Storage Fabric See page 51. •...

  • Page 9: Chapter 1: Before Installation

    Use caution when handling electrical equipment. Advisories cover only the procedures outlined in this manual. Not all situations may have been addressed. Xiotech does not claim to have covered every condition or situation that may require a Caution or Warning. Please refer to the documentation for any other peripherals when you are installing or reconfiguring equipment.

  • Page 10: Emprise 7000 System Components

    One or more host-side Fibre Channel switches for connecting servers to the Emprise 7000 (see http://support.xiotech.com for a list of supported switches) • Emprise 7000 Storage Fabric (Fibre Channel switches for interconnection of the Emprise 7000 controllers and ISE) •...

  • Page 11: Choosing A Location

    Install equipment in the rack in such a way that forced air cooling the equipment does not compromise safety. Caution: Install the Emprise system in a location with restricted access to prevent data loss and/or equipment damage caused by tampering. Emprise 7000 Installation and Service Guide 7...

  • Page 12: Installation Requirements

    Compare the packing slip with your order to verify that all of the components you ordered have arrived before you begin the installation. Note: You must be a trained Xiotech engineer to install components of an Emprise system. Contact Xiotech Customer Support at 1.800.734.4716 to schedule an installation at your location.

  • Page 13: Power Considerations

    While not required, Xiotech strongly recommends the use of an Uninterruptible Power Supply (UPS) for an Emprise 7000 system. Use a UPS that shuts down all server connections before it shuts down the Emprise system. When server connections are shut down first, all server I/O will be flushed to disk.

  • Page 14: Power Implementation

    Power Implementation The Emprise 7000 system controllers and ISE have two power supplies. Xiotech requires the components of an Emprise storage platform to be plugged into two power distribution units (PDU) on two separate circuits. You can purchase PDUs directly from Xiotech or through an independent vendor.
  • Page 15 The following figure illustrates how to implement US PDUs with two Emprise 7000 system con- trollers and four ISE. As shown in the figure, two PDUs are required. Important: The following example is for 208V. It is not valid for 120V.

  • Page 16: Emprise 7000 System Specifications

    150m Ethernet Category 5 100m (CAT-5) Emprise 7000 Environmental Specifications Measurement Value Operating Temperature 50-95F° 10-35C° Humidity 20-80% noncondensing Input Voltage 100-240V 50/60Hz Maximum Altitude 8,000 ft. 2,438 Acoustic Output < 65 dBA Emprise 7000 Installation and Service Guide 12...

  • Page 17: Component Physical Specifications

    72.4cm Width 17.5in 44.5cm Height 5.2in 13.2cm Weight* 99.0lb 44.9kg * Weight without DataPacs System Controller Physical Specifications Dimension U.S. Metric Depth 25.6in 65.0cm Width 16.7in 42.0cm Height 3.5in 8.9cm Weight 53.0lb 24.0kg Emprise 7000 Installation and Service Guide 13...

  • Page 18: Storage Fabric Switch Specifications

    18.0lb 8.0kg Management Network Switch Specifications The following table lists the Dell 2724 Emprise Management switch physical specifications. Dimension U.S. Metric Depth 9.07in 23.03cm Width 12.99in 32.99cm Height 1.70in 4.31cm Weight 6.98lb 3.2kg Emprise 7000 Installation and Service Guide 14...

  • Page 19: Pdu Specifications

    NEMA L6-30 plug Output connectors Twelve IEC 320 C13 outlets Maximum total current draw Physical Specifications Measurement U.S. Metric Depth 2.5in 6.4cm Width 17.5in 44.5cm Height 1.7in 4.4cm Weight 5.6lb 2.5kg Weight (shipping) 8.0lb 3.6kg Emprise 7000 Installation and Service Guide 15...

  • Page 20: Environmental Specifications

    0–15,000ft 0–4500m Storage 0–50,000ft 0–15,000m Temperature: Operating 23 to 115° F –5 to 45° C Storage –13 to 149° F –25 to 65° C Humidity Operating 5–95% RH Non-condensing Storage 5–95% RH Non-condensing Emprise 7000 Installation and Service Guide 16...

  • Page 21: Chapter 2: Rack Mounting Emprise 7000 Components

    The components, rails, and rack have sharp edges. To avoid physical harm, use caution when installing components into the rack. The following instructions assume that you are using a standard Xiotech rack, which is 19 inches wide and 29 inches deep. For information about the dimensions of Emprise components, refer to “Emprise 7000 System Specifications”...

  • Page 22: Recommended Placement Of Components

    Recommended Placement of Components Xiotech recommends installing the heaviest components first. Mounting heavy components at the bottom of the rack aids rack stability. If you place heavy components at the top, the rack may become top-heavy, which can be hazardous. The ISE are the heaviest components.

  • Page 23: Rack Mounting An Ise

    Middle layer: Center box, adjustable custom rail kit (1), bezel (1), power cord sets (2) • Bottom layer: Chassis (1) with MRCs (2), battery units (2), DataPacs (2), power supplies(2), bottom cushion Figure 3-1: ISE Crate Emprise 7000 Installation and Service Guide 19...
  • Page 24 With the box cover removed, lift the top cushion to expose the center box (rail kit, bezel, power cords), DataPacs, power supplies, and chassis. Figure 3-2: ISE Crate - Top View Emprise 7000 Installation and Service Guide 20...

  • Page 25: Ise Carton

    Middle layer: Battery units (2), MRCs (2) • Bottom layer: Chassis (1), bottom cushion The two small shipping cartons each contain one DataPac flanked by a top cusion and bottom cushion. Figure 3-3: ISE Carton Emprise 7000 Installation and Service Guide 21...

  • Page 26: Assembling And Installing The Rail Kit

    4. Extend the rear slider until the pair of rear mounting guides engage with the rear rack mount. 5. Secure the rail, at the rear, with three of the rack screws supplied in the rail kit. Mounting Tabs Adjustable Rail Kits Emprise 7000 Installation and Service Guide 22...

  • Page 27: Installing The Ise Chassis

    2. At the front of the rack, slide the chassis (as shipped) into the rack on the custom rails. 3. Secure the chassis to the rack with the four mounting screws included in the hardware packet. Emprise 7000 Installation and Service Guide 23...

  • Page 28: Installing Datapacs

    4. When the battery is firmly in place, close the red latch to secure the battery unit. 5. Tighten the latch handle screws finger tight, being careful not to overtighten them. 6. Repeat these steps for the other battery. Emprise 7000 Installation and Service Guide 24...

  • Page 29: Attaching The Bezel

    Attaching the Bezel Center the bezel over the ISE front and press firmly until it snaps in on all four corners. Emprise 7000 Installation and Service Guide 25...

  • Page 30: Installing Power Supplies

    5. Tighten the latch handles screws finger tight, being careful not to overtighten them. 6. Repeat these steps for the other power supply. MRCs (Pre-installed) Power Supplies Figure 3-5: ISE Shelf Rear View - Power Supply Insertion Emprise 7000 Installation and Service Guide 26...

  • Page 31: Rack Mounting The Switches

    Rack Mounting the Switches To rack-mount the switches shipped with the Emprise 7000 system, see the switch manufacturer’s web site for installation instructions, if necessary. Emprise 7000 Installation and Service Guide 27...

  • Page 32: Rack Mounting The Icon Appliance

    Make sure you are attaching the left rail to the left side of the ICON appliance and the right rail to the right side. The tabs on the outer edges of the left and right rails should be facing outward. Emprise 7000 Installation and Service Guide 28...
  • Page 33 7. Use a screwdriver and the brackets to secure the rack rails to the sides of the rack, making sure that both are at the exact same height, and that both rail guides are facing inward. Emprise 7000 Installation and Service Guide 29...
  • Page 34 Make sure the plastic ear on the right side of the ICON appliance faceplate is pushed securely into the ring on the system. 12. Do not power up the ICON appliance at this time. Emprise 7000 Installation and Service Guide 30...

  • Page 35: Rack Mounting The System Controller

    This section has procedures for: • Verifying that the air deflector and interface cards are seated properly • Installing the host-side FCICs into the system controller • Rack mounting the controller Figure 3-10: Emprise 7000 System Controller Emprise 7000 Installation and Service Guide 31...

  • Page 36: Verifying That The Air Deflector And Cards Are Seated Properly

    Note: Initial shipments of the Emprise 7000 system will have a Model 4000 controller, which varies slightly from the 7000 controller shown below. However, the process for both controllers is the same.
  • Page 37 Fully remove the memory stick and reseat it in the same slot on the motherboard. Push down on the memory stick until the ejector lever locks into the notch on the memory stick. Emprise 7000 Installation and Service Guide 33...

  • Page 38: Installing Storage-Side Fcics Or Nics Into The System Controller(S)

    2 - 4 of this manual. Then have the customer complete iSCSI Configuration in ICON Manager, as described in the ICON Manager User Guide or online help. Emprise 7000 Installation and Service Guide 34...

  • Page 39: Rack Mounting A System Controller

    5. If not already on, put on the anti-static wrist strap and attach it to a grounded surface such as the rack enclosure. Keep the wrist strap on for the remainder of this procedure. Emprise 7000 Installation and Service Guide 35...
  • Page 40 10. Do not connect power cords or power up the controllers at this time. Before applying power, you must finish installing the other components and then complete the procedures in “Chapter 3: Cabling the Emprise 7000” on page 39. Emprise 7000 Installation and Service Guide 36...

  • Page 41: Rack Mounting The Pdu

    You can purchase a PDU from Xiotech for this purpose. Xiotech service personnel can qualify your existing PDU if you choose not to use the Xiotech unit with the Emprise system. The Xiotech PDU has twelve outlets and installs on the outside rails of a standard 19-inch rack.

  • Page 42: Emprise 7000 Installation And Service Guide 39

    Put on the anti-static wrist strap and attach it to a grounded surface such as the exposed metal surface of the chassis or the rack enclosure. Keep the wrist strap on for the remainder of this procedure. Emprise 7000 Installation and Service Guide 39...

  • Page 43: Connecting The Ise And Icon Power Cords

    1. Locate the power cords for the ISE and ICON appliance. 2. From the rear of the rack, plug a power cord into each of the Emprise 7000 system controller power supplies, the ISE, and the ICON appliance.

  • Page 44: Connecting The System Controllers And Ise To The Storage Fabric

    The minimum bend radius given by the FC specifications is 3 inches, although some vendors specify a minimum bend radius of 2 inches for their product. In addition, to avoid damaging the fiber cable, do not roll equipment or chairs over it. Emprise 7000 Installation and Service Guide 41...

  • Page 45: Cable Routing Example: Maximum Performance

    Emprise system controllers. When the 22nd ISE is added, an additional switch pair is required. Important: To ensure that failover functions correctly and to optimize performance of the Emprise 7000 system, use the Emprise 7000 Configuration Guide for the specific port connectivity that applies to the system you are installing.

  • Page 46: Cable Routing Example: Optimize Performance

    Important: To ensure that failover functions correctly and to optimize performance of the Emprise 7000 system, use the Emprise 7000 Configuration Guide for the specific port connectivity that applies to the system you are installing.

  • Page 47: Cable Routing Example: Minimize Switches

    ISE 22. Important: To ensure that failover functions correctly and to optimize performance of the Emprise 7000 system, use the Emprise 7000 Configuration Guide for the specific port connectivity that applies to the system you are installing.

  • Page 48: Connecting Servers To The Emprise 7000

    4. Do not power up the components of the Emprise system yet. Server Server FC Switch FC Switch Host-side ports Controller 0 Host-side ports Controller 1 Figure 4-4: Connecting Servers to the Emprise 7000 with Fiber Cables Emprise 7000 Installation and Service Guide 45...
  • Page 49 FC Switch Ethernet port Host-side Ports iSCSI cable Host-side ports Host-side ports FC port Fiber cable Controller 0 Controller 1 Figure 4-5: Connecting Servers to the Emprise 7000 with Fiber and iSCSI Cables Emprise 7000 Installation and Service Guide 46...

  • Page 50: Connecting Ethernet Cables To The Ise And Network

    Connecting Ethernet Cables to the ISE and Network Best Practice: Using a private/restricted network protects time-critical controller-to-controller communications from disruptions on the public/corporate network. Xiotech requires segregating the public/corporate network from the private/restricted network. Private Network Support Ethernet connection between the system controllers requires high quality service in order to maintain communications between them.
  • Page 51 Use the diagram below to connect the Emprise 7000 system to the private/restricted network and to connect the ISE Ethernet cables. When accessing the ICON setup menu via the serial port, there will be Ctlr Private IP ADDRESS and Ctlr Private NETMASK fields. Use these fields to set the IP address for ICON and the netmask to use the private/restricted network interface.

  • Page 52: Chapter 4: Configuring The Emprise 7000

    Chapter 4: Configuring the Emprise 7000 After you have rack-mounted and cabled the Emprise 7000 system components, complete the procedures in this chapter to power up and configure the system. Caution: Follow the sequence below when powering up the Emprise components. If you do not, the Emprise system may not operate correctly.

  • Page 53: Emprise 7000 Configuration Guide

    Emprise 7000 Configuration Guide The Emprise 7000 Configuration Guide contains the IP addresses you will need for configuring the components in this chapter. Important: • The IP addresses cannot be changed once there is data on the system. • Every Emprise 7000 system must have different IP addresses.

  • Page 54: Powering Up And Configuring The Switches

    2. Make sure that the switch firmware is at the level required by the Support Matrix at http://support.xiotech.com. 3. Download the Cisco configuration file from http://support.xiotech.com. 4. Make sure that you have the Emprise 7000 Configuration Guide available, which lists the required IP addresses for the FC switches. The guide is available from http://support.xiotech.com. Basic Setup 1.
  • Page 55 Would you like to edit the configuration? (yes/no) [n]: Use this configuration and save it? (yes/no) [y]: yes [########################################] 100% Emprise 7000 Installation and Service Guide 52...

  • Page 56: Configure The Switch

    The configuration text file looks like the following: config zone name default vsan 1 member interface fc 1/1 member interface fc 1/2 member interface fc 1/3 member interface fc 1/4 member interface fc 1/5 Emprise 7000 Installation and Service Guide 53...

  • Page 57: Ethernet Switches

    Ethernet Switches Use the Emprise 7000 Configuration Guide to obtain the required IP addresses for step 16 below. 1. Assign the IP address on your laptop to 192.168.2.5. 2. Plug a network cable from your laptop into the Ethernet switch.

  • Page 58: Powering Up And Configuring An Ise

    For example: ise_setup.bat 100116 172.20.1.2 1 See the Emprise 7000 Configuration Guide for the IP addresses to use. For the second MRC in the ISE, the program will automatically increment the last digit of the IP address by one. There-...

  • Page 59: Powering Up And Configuring Icon

    The next component to power up is the ICON appliance. The ICON appliance must be upgraded to release 6.3. You can do this through the Updates node in ICON Manager. See the ICON Manager User Guide (http://support.xiotech.com) or the ICON Manager help for information about performing updates through ICON Manager.

  • Page 60: Powering Up And Configuring A System Controller

    Enter to open the Console Application menu. 4. Type c to continue the controller setup. 5. Use the following table to enter the values for the controller. See the Emprise 7000 Configuration Guide for the controller IP address that is appropriate for your system. Note that Xiotech does not use a Gateway address for the Emprise 7000.
  • Page 61 13. Repeat these steps to power up an additional system controller. Note: Make a note of the IP address and ID for each system controller to use in Configuring Emprise 7000 on page 60. Emprise 7000 Installation and Service Guide 58...

  • Page 62: Powering Up The Servers And Zoning Them

    1. Power up the servers that are attached to the Emprise system. 2. Configure the HBAs in the servers. See the Support Matrix at http://support.xiotech.com to make sure that you use the latest bios, driver, HBA setting, and registry settings when applicable.

  • Page 63: Configuring The Emprise 7000 System

    After this procedure, the host-side FCICs will be in an online state (green LEDs). The attention LEDs on the front panel of the system controllers should be off and not visible. If the LEDs are lit, there are unacknowledged errors in the log. Emprise 7000 Installation and Service Guide 60...
  • Page 64 Note: For more information about LEDs, refer to the Emprise 7000 Hardware Reference. Verify that every component is operating properly before continuing to install additional equipment. Emprise 7000 Installation and Service Guide 61...

  • Page 65: Chapter 5: Servicing The Emprise 7000

    Chapter 5: Servicing the Emprise 7000 This chapter tells you how to replace components of the Emprise 7000 and also how to use the ISE’s CLI to maintain the ISE (restarting, shutting down, and upgrading ISE firmware). Most components of the Xiotech Emprise 7000 system are field-serviceable and replaceable.

  • Page 66: Status Reporting

    Status Reporting The Emprise 7000 provides several ways for you to obtain information about the system: the ICON Manager Event Log, the ICON Manager Physical View, and status LEDs on the Emprise 7000 hardware. You also can use the ISE’s CLI for status reporting of the ISE.

  • Page 67: Icon Manager Event Log

    Component LEDs In addition to information in ICON Manager, there are LEDs on the front and back of the Emprise 7000 to indicate normal operation or failure. See the Emprise 7000 Hardware Reference Guide for a description of these LEDs.

  • Page 68: Emprise 7000 Field Replaceable Units

    Power supplies – Batteries – MRCs – DataPacs • Emprise system controller and its components: – Power supplies – Interface cards (FC or iSCSI) – Fans • ICON appliance • Power Distribution Unit (PDU) Emprise 7000 Installation and Service Guide...

  • Page 69: Replacing An Ise Chassis

    Call Xiotech customer support (1-800-734-4716) if you need to replace an ISE chassis. Adding an ISE Use this procedure for adding an ISE to an existing Emprise 7000 system or for connecting a spare ISE for temporary data migration. 1. Rack-mount the ISE (see page 19 ). If this is a temporary spare, you do not need to rack mount it.

  • Page 70: Replacing Ise Components

    • Logs in ICON Manager Be sure to use a Xiotech-specified replacement SFP only. If the SFP in an MRC fails, it can be replaced using the following procedure: 1. Remove the Fibre Channel cable in the SFP by grasping and gently pinching the cable connector as you gently pull it from the SFP.

  • Page 71: Replacing A Power Supply

    1. Press the switch on the power supply to the off position. 2. Remove the power cord from the power supply. 3. Using a Phillips screwdriver, loosen the two screws securing the latch handle. 4. Open the latch handle fully to unseat the power supply. Emprise 7000 Installation and Service Guide...
  • Page 72 12. Observe the LEDs on the new power supply to ensure that the green LED is on and the amber LED is off. 13. Ensure that the status of the new power supply is operational in the Physical View of ICON Manger, or from the ISE’s CLI, type show ps. Emprise 7000 Installation and Service Guide...

  • Page 73: Replacing The Battery Unit

    Although the ISE does not enter Cache Protection Mode under this condition, removing a battery while the other battery is calibrating may violate the Emprise 7000’s guarantee of at least 96 hours of cache hold-up time. Emprise 7000 Installation and Service Guide...

  • Page 74: Removing/Replacing The Battery

    “Degraded”. This condition is normal. If the other battery in the ISE has less than 96 hours of charge, the ISE may enter Cache Protection Mode. The ISE exits Cache Protection Mode when recharging completes, usually within a few minutes, but possibly as long as 24 hours. Emprise 7000 Installation and Service Guide...

  • Page 75: Replacing A Managed Reliability Controller (Mrc)

    To determine whether the MRC needs to be replaced, check the following: • In the Physical View in ICON Manager, the MRC has a status of Critical or Non- Operational • Logs in ICON Manager MRCs Emprise 7000 Installation and Service Guide...

  • Page 76: Removing An Mrc

    ISE. Handle the replacement MRC by its latch handle and side frames only. 11. Visually examine the connector pins on the replacement MRC, taking care not to touch them. If any pins appear bent or damaged, do not install this MRC. Emprise 7000 Installation and Service Guide...

  • Page 77: Installing The Replacement Mrc

    10. If the MRC is not processing I/O, check the firmware levels of both MRCs in the Physical View of ICON Manager. If the firmware levels are not the same, the MRC must be upgraded. See “Upgrading MRC Firmware” on page 110. Emprise 7000 Installation and Service Guide...

  • Page 78: Replacing A Datapac

    The following tables detail the conditions and general procedures for removing and inserting DataPacs respectively. Except where noted in the following tables, a DataPac may be replaced while the Emprise 7000 is online and performing data I/O to the volumes on the remaining Data- Pac.

  • Page 79: Detecting A Failed Datapac

    To determine whether the DataPac needs to be replaced, check the following: • In the Physical View in ICON Manager, the DataPac has a status of Critical or Non- Operational • Logs in ICON Manager DataPacs Emprise 7000 Installation and Service Guide...

  • Page 80: Removing A Datapac

    DataPac to be removed. • If there is not enough free space in the system, Xiotech will ship a spare ISE. See “Adding an ISE” on page 67. You do not have to rack-mount the spare ISE.
  • Page 81 Go back to the volume. Delete the volume by selecting it and clicking Delete (bottom of screen). Click OK to delete it. g. Repeat steps a through g for all volumes to be deleted. Emprise 7000 Installation and Service Guide...
  • Page 82 Note: The volumes may still show up in ICON Manager until you log off of ICON Manager and log back in again. Caution: Exercise care in removing the DataPac from the chassis. DataPacs weigh between approximately 15 to 21 lbs. Emprise 7000 Installation and Service Guide...

  • Page 83: Installing A New Datapac

    ICON Manager. 6. If not already installed, download and install ActiveTcl from http://support.xiotech.com. 7. Download ise_add_datapac from http://support.xiotech.com and extract the files from the zip file. 8. Use a 9-pin null modem cable to connect the computer with the downloaded files to the serial port on the back of the ISE.
  • Page 84 ICON Manager. In the wizard, make sure that the spare ISE is NOT selected to restripe data away from it. b. Power it off in the ISE Management interface by selecting Maintenance/Shutdown. c. Remove the spare ISE from the Emprise 7000 system and return it to Xiotech. Emprise 7000 Installation and Service Guide...

  • Page 85: Replacing System Controller Components

    I/O, select the Physical View in ICON Manager and choose Shut Down Emprise. Note: Certain replacement procedures will refer to the following failover procedure. Use this procedure only when another procedure specifies it. Emprise 7000 Installation and Service Guide...

  • Page 86: Replacing A System Controller Power Supply

    You can also select the Environmentals View to see the status of the power supplies. 15. Place the failed power supply in the replacement packaging, and follow the instructions for returning it to Xiotech. Emprise 7000 Installation and Service Guide...

  • Page 87: Replacing A System Controller Interface Card

    14. Remove the screw securing the failed card to the controller and retain it for reuse. 15. Pull the failed card out of the controller and set it aside. Emprise 7000 Installation and Service Guide...
  • Page 88 18. Push the controller into the rack. 19. Reinstall the screws that secure the controller to the rack. 20. Connect the cable to the interface card. 21. Reconnect the power cords to the controller power supplies. Emprise 7000 Installation and Service Guide...
  • Page 89 Amber Ethernet (9) Rear Green Battery Backed Memory Card (10): Rear Amber Fault Rear Blue Remove Rear Green Power Table 6-1: System Controller LEDs 4 3 2 1 Figure 6-3: System Controller Front LEDs Emprise 7000 Installation and Service Guide...
  • Page 90 24. In the Physical View, click the controller with the replacement card and choose Activate Controller from the Actions pane. When the controller comes online, verify that all ports are operational in the Physical View. 25. Return the failed part to Xiotech. Emprise 7000 Installation and Service Guide...

  • Page 91: Replacing A System Controller Fan

    12. Locate the failed fan. 13. Press the release tab on the left side of the front chassis fan (when facing the front side of the fan) to release it from its locking position as shown below. Emprise 7000 Installation and Service Guide...
  • Page 92 15. Replace the fan. 16. Replace the controller cover. 17. Slide the controller into the rack and use the screwdriver to replace the screws and secure it in the rack. 18. Reconnect the cables. Emprise 7000 Installation and Service Guide...
  • Page 93 Controller in the Actions pane. A message appears, confirming that you want to activate the controller. Click Yes. 22. When the controller comes online, verify that all ports are operational in the Physical View. 23. Return the failed part to Xiotech. Emprise 7000 Installation and Service Guide...

  • Page 94: Replacing An Emprise 7000 Controller

    Note: Initial shipments of the Emprise 7000 system will have a Model 4000 controller, which you can tell by the model number on the controller chassis. To replace a Model 4000 controller, see “Replacing a Controller” with the Magnitude 3D 3000/4000 documentation at http://support.xiotech.com.
  • Page 95 Figure 6-6: Reseating the Memory Sticks and IPMI Card 15. The new controller has cover plates in the PCI card slots. Remove the PCI cover plates that correspond to the FCICs and the memory card in the old controller. Retain the screws. Emprise 7000 Installation and Service Guide...
  • Page 96 Figure 6-7: Removing the Battery-Backed Memory Card d. Touch the new controller chassis to fully discharge ESD. e. Insert the card into the outermost PCI slot in the replacement controller. Replace the screw that secures the card to the chassis. Emprise 7000 Installation and Service Guide...
  • Page 97 26. At the prompts, type the Dimensional Storage Cluster ID and the controller node ID (0 or 1) recorded from the failed controller. 27. Type y to answer Yes to the controller replacement question. Another message appears. Type y again to apply the changes. The controller completes booting. Emprise 7000 Installation and Service Guide...
  • Page 98 Click OK. d. Verify that the controller is operational in the controller properties. 29. Place the failed controller in the replacement packaging and return it to Xiotech. Emprise 7000 Installation and Service Guide...

  • Page 99: Upgrading A System Controller For Iscsi

    5. Select the controller you want to upgrade and choose Shut Down Controller. A message appears, prompting you to confirm that you want to shut down the controller. Click Yes. Note: If the system has only one controller, choose Shut Down Emprise. Emprise 7000 Installation and Service Guide...
  • Page 100 Click Yes. The controller comes online. Verify that there are no errors. Connect the Controllers to Switch/Server: See “Connecting Servers to the Emprise 7000” on page 45 and the iSCSI cabling diagram in Figure 4-5 on page 46. Configure iSCSI: After the NICs are installed and connected to the servers, the customer can go to System Tools in ICON Manager and configure the system for iSCSI.

  • Page 101: Replacing The Icon Appliance

    Replacing the ICON Appliance Note: Contact Xiotech Customer Support at 1.800.734.4716 for a replacement unit, and make sure that you have it available before replacing any parts of the Emprise system. You can manage multiple Emprise systems with one ICON appliance. If the ICON appliance fails, your Emprise system will remain operational.
  • Page 102 10. From the rear of the rack, attach the power cord to the ICON power supply. Configure the Replacement ICON: See “Upgrading a New ICON Appliance to Release 6.3” at http://support.xiotech.com to upgrade and configure the appliance. Make sure that you download the document that goes with the release level of this system.

  • Page 103: Returning A System Controller To Its Initial State

    Returning a System Controller to its Initial State Caution: This procedure must be performed by Xiotech-certified personnel. Call Xiotech Customer Service for assistance (1.800.734.4716). Caution: This procedure clears the controller completely, causing the loss of data and the loss of connectivity to the ICON and other controllers. Use this procedure only when the controller configuration will not complete during initial installation.

  • Page 104: Upgrading The Controller Firmware With A Cd

    Upgrading the Controller Firmware with a CD Use this procedure to install the current software on a new Emprise 7000 controller or to allow the system controller to be restored back to the factory default condition. Caution: Using the CD will cause you to lose the log information on the platform, as well as the Ethernet configuration information.
  • Page 105 7. When the controller powers up, you will see the following screen: Xiotech Emprise 7000 Controller CD - M012 Note: The version of the software (M012 in this example) will differ depending on the installation CD used. 8. From Hyper-Terminal select option 2 and press Enter. After about a minute, you will see the following screen: 9.

  • Page 106: Changing Icon Network Settings

    Changing ICON Network Settings Through ICON Manager 1. In ICON Manager, select the ICON Manager node. 2. Select Configure ICON Management Port from the Actions Pane. 3. Enter the network settings in the following dialog. Emprise 7000 Installation and Service Guide...

  • Page 107: Changing Icon Network Settings Through A Terminal Emulator

    Flow control None Table 6-2: Serial Connection Settings (Fast) 2. At the login prompt, type the user name (service) and password (Xiotech). 3. At the prompt, type unconfig. 4. ICON reboots and the following menu appears: 1) IP ADDRESS: 10.64.41.102 2) NETMASK: 255.255.255.0...

  • Page 108: Replacing A Power Distribution Unit

    12. Press all power supply switches into the on (I) position (ISE, ICON, controllers, PDU). 13. From the ICON Console, select the Environmentals View and make certain the controller and ISE power supplies are in an operational state. Emprise 7000 Installation and Service Guide...

  • Page 109: Using The Cli To Maintain The Ise

    Alternatively, you can type nseash –c before the command. For example: • nseash -c show ps to show power supply status • nseash -c shutdown to shut down the ISE • nseash -c add mrc1 to add MRC 1 Emprise 7000 Installation and Service Guide...

  • Page 110: Restarting The Ise

    3. In some conditions, the system may reject the restart command and display an informational message explaining the rejection. To override the rejection, re-issue the command with the option in the command line ( --force restart --force Emprise 7000 Installation and Service Guide...

  • Page 111: Shutting Down The Ise

    Shutting Down the ISE Shutting down the ISE causes the Emprise 7000 to lose connectivity to the ISE. The following functions are performed: • Complete all in-progress I/O commands from all hosts • Flush all data from cache • Disable batteries from powering cache •...

  • Page 112: Upgrading Mrc Firmware

    During the MRC firmware upgrade, another operator connected to this ISE may use the ISE’s CLI. However, if that operator attempts to start an upgrade, a CLI status display appears to indi- cate that a firmware upgrade is already in progress and another upgrade cannot be started. Emprise 7000 Installation and Service Guide...

  • Page 113: Step 1: Upload The File

    Step 1: Upload the File 1. Locate the MRC firmware upgrade file at http://support.xiotech.com and download it to a location on your network. Typically, you use the administrator credentials (username and password are administrator). 2. Use the service or command of your choice to upload the MRC firmware upgrade file from its location on your network to ISE local memory.

  • Page 114: Step 3: Commit The Firmware

    When the upgrade process is complete, the display shows the status as , the name of the file upgrade --status Upgrade successful used in the upgrade, and the completion date. Emprise 7000 Installation and Service Guide...

  • Page 115: Canceling The Upgrade

    Confirming the Upgrade Type the CLI command show mrc and confirm both ISEs are running the expected firmware level. Emprise 7000 Installation and Service Guide...

  • Page 116: Upgrading Datapac Firmware

    DataPac in turn and begins using the new firmware. Upgrading DataPac Firmware 1. Locate the DataPac firmware upgrade file at http://support.xiotech.com and download it to a location on your network. 2. Use the service or command of your choice to upload the DataPac firmware upgrade file from its location on your network to ISE local memory.

  • Page 117: Emprise

    The new firmware is automatically propagated to both DataPacs. The Emprise 7000 begins using the new DataPac firmware as soon as it is installed on each drive in the DataPac. When the upgrade is complete, the upgrade --status display shows the status as Complete.

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