Unity AVAYA 9504 User Manual

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AVAYA 9504 & 9508 Digital Telephone

User Guide

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Summary of Contents for Unity AVAYA 9504

Page 1 AVAYA 9504 & 9508 Digital Telephone User Guide...
Page 2: Table Of Contents
Search for an Extension ........................15 Call History ............................16 View the Call History ........................16 View Call History Details ........................16 Add an Entry from the Call History to Your Contacts List ..............16 Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 3 Call Forward ............................. 17 Call Park ............................18 Call Pickup ............................18 Send All Calls ........................... 18 Paging ............................... 18 Extension to Cellular (EC500) ......................18 Call Centre Features ..........................19 Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 4: Introduction
Introduction Objective This User Guide is designed to introduce you to the layout of the AVAYA 9504 and 9508 digital telephones and describes the various buttons and features that are available with these models. It also provides you with the instructions for navigating the display screens and various features.
Page 5: Status Letters
Enter the extension number your system administrator has assigned to you for login.  Press NEXT.  Enter the login code your system administrator has assigned to you.  Press DONE. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 6: Lock Your Phone
Select SET SECURITY PIN and press SELECT.  Enter your current login code if you have one and press DONE.  Enter your new code.  Press SAVE to complete the change. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 7: Personalized Options
 Press the AVAYA HOME button.  Select CALL SETTINGS and press SELECT.  Select AUDIO PATH.  Press CHANGE to change the SPEAKER or HANDSET setting.  Press SAVE. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 8: Set Dialing Options
Press CHANGE to change the setting. Set Your Ring Tone To change the ring tone:  Press the AVAYA HOME button.  Select SCREEN & SOUND OPTIONS and press SELECT. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 9: Sounds & Tones
Select ADVANCED OPTIONS and press SELECT.  Select AUDIO and press SELECT.  Select HANDSET, HEADSET or SPEAKER.  Press SELECT to select the highlighted option.  Press SAVE to save your selection. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 10: Display Features
 Select CALL SETTINGS and press SELECT.  Select AUTO DISPLAY WAITING CALL.  Press CHANGE to change the setting between ON or OFF.  Press SAVE. Configure Visual Alerts Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 11: Adjust The Display Brightness & Contrast
To answer an incoming call if you are on another call:  From the Phone screen scroll to the line with the incoming call and press ANSWER or OK. Make a Call Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 12: Mute A Call
Press SPEAKER to access the speakerphone.  Press SPEAKER again to turn it off or pick up the handset or press HEADSET to use the headset. To adjust the volume, use the volume button. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 13: Transfer
Highlight the person you wish to drop.  Press DROP to drop. To mute a person on a conference call:  From the Phone screen, select the line of the person you want to mute. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 14: Contacts
Pause before entering the next character if the characters are on the same key. To enter a space, press 0. Enter remaining letters or numbers. Press BKSP to delete the last character.  Select the next field.  Press SAVE or OK. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 15: Edit A Contact
If you need to move through the list of names, press the NEXT feature button.  To place a call to the name on the screen, press the MAKE CALL feature button. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 16: Call History
Press SAVE. Remove an Entry from Call History To remove an entry from the call history:  Press HISTORY.  Select the number you want to delete.  Press DELETE. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 17: Clear All Call History Entries
Enter the number to which you want to forward your calls as the destination.  Press ON to turn on the call forwarding feature.  Press SAVE. To turn off Call Forward:  Press your CALL FORWARD button. Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 18: Call Park
“extended calls”. You must contact your Administrator to have this feature setup for you. To use Extension to Cellular (EC500):  Press the EC500 feature button to turn this feature on or off Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 19: Call Centre Features
Press the WORK CODE button and enter the call work code you want to assign  A Call Work code marks the call as a specific type for reporting purposes Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...
Page 20 Press the SERVICE OBSERVE button again to go into LISTEN/TALK mode where you can LISTEN and be heard on the call.  Press the SERVICE OBSERVE button again to go back to LISTEN ONLY mode Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones...

This manual is also suitable for:

Avaya 9508