Philips DSX 5250 User Manual page 37

SYMPTOM
No picture.
Alternate audio track is not available.
Audio track language is incorrect.
Access card problems.
Remote control doesn't work.
No sound.
Volume too high.
Screen is frozen or completely black, or Power button doesn't work.
You see a message that says a software upgrade is available.
LNB has a short circuit.
During zapping, box does not go to the next channel.
9 POSSIBLE SOLUTIONS
9 Make sure all power cords are connected.
9 Make sure the TV input is set properly.
9 Make sure the TV source is set properly on the TV. Press the TV/SAT
button on the remote.
9 Check that the receiver is on. Check that the access card is inserted
properly in the receiver (see p. 16). If you are receiving only a few
stations, call DIRECTV to have your programming activated.
9 Check the satellite antenna's signal strength (see p. 18).To ensure a
quality picture, make sure the signal is coming directly from the receiver
and not through your VCR. Call DIRECTV for details.
9 Make sure the RG-6 cable is properly connected to the antenna's LNB.
9 Check the cable for kinks.
9 Not all programs offer alternate audio tracks and are indicated by the I-
II symbol in the banner. Press ALT AUDIO to see a list of available
languages.
9 Check the default language settings (see p. 33).The program provider
may not make available all the languages displayed in the Language screen
accessed in the main menu.
9 Check that the card is inserted properly (see p. 16). Call DIRECTV.
9 Make sure the batteries are inserted correctly (see p. 12) and are not
dead. Be sure you are within operating range of the receiver.
9 Make sure the Mute isn't on.
9 Set TV volume to medium loudness. For Philips TV sets only, you can
adjust the volume with remote.
9 Try turning the satellite receiver power off and on again.
9 Make sure the TV and VCR are set to the correct channel.
9 Select Update Now. New software is available and will be installed on
your satellite receiver automatically. Doing so is in your best interest
because new features will be available and/or possible difficulties will be
corrected.
9 Check for kinked cable.
9 When Favorites or Themes are selected, only selected channels will
display in the Guide.
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