Guarantee And Product Registration - RugDoctor Mighty Pro X3 User Manual

Guarantee and Product Registration

What Does This Guarantee Cover / How Long Does The Guarantee Last
1.1. Rug Doctor guarantees to the original purchaser that on delivery, and for a period of 12 months from the date of delivery ("Guarantee Period"), the machine
supplied by Rug Doctor and every component part thereof (collectively, "Machine") shall be free from material defects. However, this guarantee is subject to
Clauses 1.2, 1.4 and 2.4 and does not apply in the circumstances described in Clause 2.1.
1.2. Subject to Clause 2.1, if:
(a) you give notice (in accordance with the "How Do I Get Service Under This Guarantee" section below) to Rug Doctor during the Guarantee Period within a
reasonable time of discovery that the Machine has a material defect; and
(b) Rug Doctor is given a reasonable opportunity of examining the Machine; and
(c) you (if asked to do so by Rug Doctor) return the Machine to Rug Doctor's place of business, payment for which will be in accordance with the "Expenses"
section below;
Rug Doctor will repair or replace the Machine without further charge.
1.3. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period of 12 months from the date of delivery of that replacement) and any repaired
Machine (for the original Guarantee Period) supplied by Rug Doctor.
1.4. This Guarantee is given in addition to, and does not affect, your legal rights in relation to the Machine that is faulty or not as described. Advice about your legal
rights is available from your local Citizens' Advice Bureau or Trading Standards office.
What The Guarantee Does Not Cover
2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising from:
(a) any further use of the Machine made by you or any third party after giving notice in accordance with Clause 1.2;
(b) your failure, or that of any third party, to follow Rug Doctor's oral or written instructions (including but not limited to the User Guide supplied with the
Machine) as to the storage, use and maintenance of the Machine (as to the latter, for best operating efficiency and cleaning, use of only Rug Doctor
cleaning products is recommended);
(c) any alteration or repair, or attempted alteration or repair, by you or any third party of the Machine without the written consent of Rug Doctor;
(d) fair wear and tear, wilful damage, negligence by you or any third party, accident, improper use and abuse, or abnormal storage or working conditions; or
(e) use by you or any third party of the Machine in any way or at any time for rental purposes.
2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for loss or damage that you suffer that is a reasonably foreseeable result of its breach
of the terms or its negligence, but Rug Doctor shall not be responsible for any loss or damage that is not reasonably foreseeable.
2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree not to use the Machine for any commercial, business or re-sale purpose, and
Rug Doctor has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
2.4. Rug Doctor does not exclude or limit in any way its liability for:
(a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
and
(e) defective products under the Consumer Protection Act 1987.
Expenses
If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within thirty (30) days of delivery, Rug Doctor will pay the delivery charges both from
and back to you. However, you will be responsible for paying any delivery charges for Rug Doctor sending the Machine back to you if the Machine is not considered by Rug
Doctor to have a material defect.
Thereafter, you may be required to send the machine to Rug Doctor should repairs be required during the Guarantee Period. You will be responsible for paying any delivery
charges for sending the Machine to and from Rug Doctor for repairs occurring under the guarantee and within the Guarantee Period and after the initial thirty (30) days.
How Do I Get Service Under This Guarantee?
TO OBTAIN GUARANTEE ASSISTANCE, please call the Rug Doctor Consumer Support Team on: 01903 235558 (9.00 am to 5.00 pm
Mon - Fri) or e-mail customerservices@rugdoctor.co.uk. Rug Doctor will need the following information in order to assist you: your
name, address and telephone number, product model and serial number, proof of purchase showing date and place of purchase.
Please explain the nature of the problem.
Rug Doctor will review all the facts involved and advise you as to recommended procedure. We recommend you keep the original
carton and packing materials.
Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate Decoy Road, Worthing, West Sussex BN14 8ND
E-mail: customerservices@rugdoctor.co.uk Web Site: www.rugdoctor.co.uk
Unauthorised Use
For the avoidance of doubt, use of the Machine for rental purposes is strictly forbidden and would result in you being unable to rely on
this Guarantee. This Guarantee gives you specific legal rights. We hope you enjoy your Rug Doctor Mighty Pro X3® cleaning experience.
Parts Ordering
Spare parts are available at www.rugdoctortrade.co.uk:
You can register your Rug Doctor Mighty Pro X3®™ machine at www.rugdoctor.co.uk
Or please complete the Product Registration Card that comes with your Mighty Pro X3® machine and post it to:
Customer Service Department, Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate,Decoy Road, Worthing, West Sussex BN14 8ND
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Now that you have the power of the professionals, make sure you keep cleaning like one!
Carpet Cleaner
Rug Doctor Pro
Professional Carpet
Detergent
Pack Size: 4 x 5LTR
Stain and Spot Removers
Rug Doctor Pro
Oxy Stain Remover
Pack Size: 6 x 500ml
SERIAL
NUMBER
Upholstery Cleaner and Special Solutions
Rug Doctor Pro
Professional Oxy
Fabric Cleaner
Pack Size: 4 x 5LTR
Rug Doctor Pro Professional Carpet Detergent
formulation has been specially developed to really
deep clean your carpet and remove stubborn
spots and stains. It is unique to Rug Doctor and
it is pet safe and wool friendly. Rug Doctor Pro
Professional Carpet Detergent cleans, deodorises,
rejuvenates and protects.
Comes in pack size 4 x 5LTR
Rug Doctor Pro Oxy Stain Remover - Lifts the
toughest stains from carpets and upholstery
including red wine, blackcurrant juice, black
coffee, ketchup and most other stubborn stains
both in the home and in vehicles. Works on dried
in stains. It can also be used as a pre-treatment to
machine cleaning.
Rug Doctor Pro Spot & Stain Remover - A carpet
stain remover especially formulated to remove
spots and stains such as blood, oil, ink and grease.
It can also be used as a pre-treatment to machine
cleaning.
Rug Doctor Pro Urine Eliminator - Eliminates
foul odours in carpets and furnishings caused
by pets, children or the incontinent. It's enzyme
technology removes the hard urine crystals from
dried in stains. Effective against urine, blood,
faeces and vomit stains. It can also be used as a
pre-treatment to machine cleaning.
Rug Doctor Pro Rug Doctor Pro
Rug Doctor Pro Professional Oxy Fabric Cleaner
Spot & Stain Urine Eliminator
(with Anti Foam) - Specially formulated using
Remover Pack Size: 6 x 500ml
Pack Size: 6 x 500ml
oxygen boosters to clean and revitalise fabrics
and upholstery without over-wetting them. Giving
you a professional result every time. When used
with the Rug Doctor hand tool attachment, it
leaves fabrics almost as dry as if they had been
dry cleaned - but with a fresh, clean scent.
Rug Doctor Pro Odour Remover - An alkaline
based treatment. Can be mixed with the cleaning
solution in the Mighty Pro X3® machine or used
on its own. It uses an enzymatic process to
eliminate most foul odours including food, smoke
and animal waste, leaving the affected area
deodorised. Effective on some dried in stains.
Rug Doctor Pro Traffic Lane Cleaner - A pre-
treatment for cleaning heavy traffic areas on
carpets. It helps to lift and loosen ground in dirt
and soiling and is especially effective on greasy
and oil based stains.
Rug Doctor Pro Rug Doctor Pro
Odour Remover Traffic Lane Cleaner
Pack Size: 6 x 500ml Pack Size: 6 x 500ml
The Carpet Care Experts
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