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T-Home Comfort Pro P 300 User Manual

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System Telephones
Comfort Pro P 100/300/500,
Comfort Pro P 300 IP/500 IP
User Manual

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Summary of Contents for T-Home Comfort Pro P 300

  • Page 1 System Telephones Comfort Pro P 100/300/500, Comfort Pro P 300 IP/500 IP User Manual...

  • Page 3: Table Of Contents

    Contents Comfort Pro P 100/300/500 SystemTelephones Using Your Telephone ............11 ■...
  • Page 4 ■ Plus/Minus Key............22 ■...
  • Page 5 Telephoning In a hurry?: A Brief Explanation of Important Functions......41 ■ Talking on the Phone: Via the Call Key or the Handset..... . . 41 ■...
  • Page 6 ■ Least Cost Routing (LCR) ..........57 ■...
  • Page 7 Enquiry, Toggling, Transfer and Conference ........73 ■...
  • Page 8 VoIP Telephones IP System Telephone Ports........... 93 Notes for the System Administrator .
  • Page 9 Features and MenuCards How to Set Features............109 Main Menu.
  • Page 10 ■ Stacking or Linking Functions......... . . 137 ■...

  • Page 11: Comfort Pro P 100/300/500 Systemtelephones

    (see page 34). The Comfort Pro P 300 and the Comfort Pro P 500 are also available as IP telephones (Comfort Pro P 300 IP and Comfort Pro P 500 IP). These telephones have the same functionality as the standard system telephones.
  • Page 12 Comfort Pro P 100/300/500 System Telephones About this User Guide The description of the various functions of your system telephone covers (unfortunately) many pages. Not every user has the time and leisure to read the guide from start to finish before telephoning for the first time. The following chapters are mandatory reading before using your telephone: ■...

  • Page 13: Using Your Telephone

    Using Your Telephone Comfort Pro P 100/300/500 System Telephones Using Your Telephone Safety Precautions Warning! Do not open the telephone or the connected accessories, as this could lead to you touching live parts. Note: Repairs must only be carried out by authorised personnel. ■...

  • Page 14: Installation Site

    Comfort Pro P 100/300/500 System Telephones Using Your Telephone Installation Site Do not install the telephone or its accessories ■ near water, moisture or in damp locations; ■ near sources of heat or in direct sunlight; ■ in unventilated rooms; ■...

  • Page 15: Attaching The Pedestals And Adjusting The Inclination

    (b). The pedestals lock into place in the notches. There are four positions of inclination possible on the Comfort Pro P 300 and on the Comfort Pro P 500 (see A, B, C and D), depending upon the direction in which the pedestals have been attached.

  • Page 16: Wall Mounting

    Comfort Pro P 100/300/500 System Telephones Key Assignments Wall Mounting To mount your telephone to the wall, remove the pedestals. Using a screwdriver, pry the retention pin (1) for the handset out of its receptacle, turn it upside down (2) and insert it again. To mount your telephone to the wall, drill two holes at 119 mm distance apart.
  • Page 17 Key Assignments Comfort Pro P 100/300/500 System Telephones Trunk key (Call key 1) ESC key Arrow key Programmable keys OK key Comfort Pro P 100 PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key...
  • Page 18 OK key Comfort Pro P 300 PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting key Redial key Hands-free/open-listening key Info key Key assignment on the Comfort Pro P 300...
  • Page 19 Key Assignments Comfort Pro P 100/300/500 System Telephones ESC key Programmable keys Arrow key Trunk key (Call key 1) OK key Comfort Pro P 500 PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting key Redial key...

  • Page 20: Dial Keypad With Abc Assignment

    Comfort Pro P 100/300/500 System Telephones Key Assignments Dial Keypad with ABC Assignment This is for dialling call numbers or entering text. The key label does not show all the available letters and special characters. For more information, refer to the section entitled Entering Text on page 31. Trunk Key (Call Key 1) The trunk key of the telephone (also: call key 1) is occupied by your internal call number (main number).

  • Page 21: Programmable Keys

    Key Assignments Comfort Pro P 100/300/500 System Telephones Programmable Keys The additional keys to the left of the display are free programmable keys. The system administrator can assign other internal call numbers to these keys for you as additional trunk keys (call keys). These keys have also been assigned to external call numbers at which you can be reached from an external number.

  • Page 22: Abc Key

    Comfort Pro P 100/300/500 System Telephones Key Assignments ABC Key ■ Short key press: Opens the MenuCard for the telephone book. When entering texts (please refer to page 31 also) one can switch between the alphanumeric and numeric modes. ■ Long key press: Opens the list of the available display languages.

  • Page 23: Info Key

    Key Assignments Comfort Pro P 100/300/500 System Telephones Info Key Indicates incoming calls (LED flashes quickly, the bell is shown in the display), receiving incoming messages and current telephone settings. ■ Short key press: Displays a MenuCard with received messages (the LED of the key flashes slowly). ■...

  • Page 24: Muting Key

    Comfort Pro P 100/300/500 System Telephones Key Assignments Muting Key To deactivate the microphone during a call. The illuminated LED of the key indicates that the microphone is turned off. The LED of the key is illuminated when the microphone is deactivated. The ringer of your telephone can be switched off for incoming calls over the muting key.

  • Page 25: Esc Key

    Key Assignments Comfort Pro P 100/300/500 System Telephones ■ It adjusts the volume during open-listening/hands-free mode. ■ It adjusts the volume when making a call via the handset. ■ It adjusts the volume of the headphones of a headset (the volume of the microphone can be adjusted Phone settings over the MenuCard, see page 120).

  • Page 26: Ok Key

    Labelling the Keys Label Strip The five keys above the display on the Comfort Pro P 100 and on the Comfort Pro P 300 can be assigned with destinations or functions (features) or programmed as call keys. The programming/assignment does not appear in the display.
  • Page 27 The keys to the left of the display of the system telephones are also freely programmable (one key on the Comfort Pro P 100, three keys on the Comfort Pro P 300, nine keys on the Comfort Pro P 500). These keys are labelled with a default text that you can change during or after programming.

  • Page 28: Display And Menucards

    For the System Administrator: Configuring the Display of the User Name and the Date Assign the user name in the Configurator, User Manager: User menu. Configure the display of the date in the info line of the Comfort Pro P 100/Comfort Pro P 300 system telephones in the Configurator, Telephony: Settings menu.

  • Page 29: Key Lines

    Note: The call and seizure states are identified by additional symbols on the call keys. For details, refer to the section entitled Telephoning starting on page 41. Key lines on the Comfort Pro P 300: 1 Call key in idle state: internal call number or a user-assigned text.

  • Page 30: Menucard Display

    Comfort Pro P 100/300/500 System Telephones Display and MenuCards Key lines on the Comfort Pro P 300: 4 Call key during call state: call number (if transmitted) or the name of Peters 11:45 the caller (if listed in the telephone book).
  • Page 31 Display and MenuCards Comfort Pro P 100/300/500 System Telephones Invoking MenuCards via the Keypad Short Long MenuCard Page MenuCard key Depends on the device’s status Main menu Info key Info / current messages Active features ABC key Telephone book Language setting (display) Redial key Redialling list Programmable key...

  • Page 32: Setting Windows And Their Characteristics, Toggling

    Escape key, long press This closes the MenuCard without making any changes. Setting Windows and their Characteristics, Toggling Comfort Pro P 300’s display: Two dots following a MenuCard item mean: After pressing the OK Peters 11:45 a sub-menu is opened in which you can select options or Call div.

  • Page 33: Entering/Deleting Digits

    Display and MenuCards Comfort Pro P 100/300/500 System Telephones Entering/Deleting Digits Comfort Pro P 300’s display: In an input line (e. g. for a call number) you can make entries/changes Peters 11:45 straight away. The cursor indicates the position at which the input or Baby call Dest.: 6284722...
  • Page 34 Comfort Pro P 100/300/500 System Telephones Display and MenuCards Characters JKL5 MNO6ÑÖÒÓÔÕØ PQRS7ß TUV8ÜÙÚÛ WXYZ9 0¬(space)@$& *-+=~<>^% #(){}[]/\ ■ Inputs are always made to the immediate left of the cursor position. ■ The input position moves automatically if you pause briefly between your inputs or if you enter a new character.

  • Page 35: Automatic Exit

    Display and MenuCards Comfort Pro P 100/300/500 System Telephones Automatic Exit MenuCards close automatically under the following conditions: ■ An open menu is automatically closed after 60 seconds if you do not make any additional entries. Exception: playing back a voicebox message with a duration longer than a minute. Changes that have not been saved are lost.

  • Page 36: Key Extensions

    Key Extensions Key Extensions With a key extension, you can extend your system telephone Comfort Pro P 300/P 300 IP and Comfort Pro P 500/P 500 IP with additional free programmable keys. The Main menu functions and destination call numbers can be stored on these keys. In addition, the system administrator can programme call keys (trunk keys, team keys, busy keys or direct-call keys) over the configuration software of the communications system.

  • Page 37: Operating The Key Extension Keys

    Key Extensions Comfort Pro P 100/300/500 System Telephones Level keys Fig. left: Key extension Comfort Pro P 300 TM; Fig. right: Key extension Comfort Pro P 500 TM For the System Administrator: In the “Mounting and Commissioning” guide you will find the corresponding assembly instructions in the chapter “Connecting the Key Extension”.

  • Page 38: Choosing A Key Level

    Labelling a Key on the Key Extension Paper strips are used for labelling the key on the Comfort Pro P 300 TM key extension. The keys are either labelled with the default text on the Comfort Pro P 500 TM (e. g. when programming a feature key) or by entering an individual text when programming the key (see also the chapter Labelling the Keys starting on page 24).

  • Page 39: Using A Headset

    Using a Headset Comfort Pro P 100/300/500 System Telephones Using a Headset You can telephone hands-free if you use a headset. A headset connected to a system telephone can be switched on and off at the telephone (see also page 120 in the chapter entitled MenuCard “Phone Settings”).
  • Page 40 Comfort Pro P 100/300/500 System Telephones Using a Headset Situation: Operation: Result: and when necessary Hands-free/open-listening is press the hands-free/ switched on (LED of the open-listening key. flashes). You are telephoning over the Press the headset key, You continue the call over the handset and want to switch to the keep it pressed and replace...
  • Page 41 Using a Headset Comfort Pro P 100/300/500 System Telephones Situation: Operation: Result: Open-listening is switched on, Press the hands-free/ persons present can listen in on open-listening key. the call (LED of the key flashes). End open-listening: Press the hands-free/ open-listening key (LED of the is off).
  • Page 42 Comfort Pro P 100/300/500 System Telephones Using a Headset Situation: Operation: Result: You are telephoning over the Press the headset key. The connection is ended (LED of headset and want to end the call. the key is off). You are telephoning over the Press the headset key The connection is ended (LED of headset, a second person listens in...

  • Page 43: Telephoning

    Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes. Talking on the Phone: Via the Call Key or the Handset Comfort Pro P 300’s display: a: Call key Peters...

  • Page 44: Telephoning

    Telephoning In a hurry?: A Brief Explanation of Important Functions When you receive a call or call someone yourself, you have the following options for beginning to talk: You pick up the handset. You press the call key. You conduct the following telephone call in the hands-free mode. The loudspeaker is turned on, you speak via the microphone in the handset while the handset remains placed in the telephone cradle.
  • Page 45 In a hurry?: A Brief Explanation of Important Functions Telephoning You can tell whether or not your telephone has immediately seized an external line by the dial tone after the handset is picked up. If you hear the external dial tone, your telephone is configured for automatic line seizure.

  • Page 46: Redialling

    Telephoning In a hurry?: A Brief Explanation of Important Functions Redialling The call numbers you have most recently dialled are stored in the redial list. To redial one of these call numbers, you have the following options: Redialling the last call number: Press redial key.

  • Page 47: Who Called

    In a hurry?: A Brief Explanation of Important Functions Telephoning Who Called? The calls you receive are saved in the call list. Depending on your system configuration, external calls, internal calls, calls on busy, door calls or all calls are saved on this list. This list also shows you whether you have missed calls while you were away.

  • Page 48: Querying/Toggling, Transferring

    Telephoning In a hurry?: A Brief Explanation of Important Functions For the System Administrator: System Settings for the Call List The Configurator, User Manager: User groups menu is where you define which calls are stored in the call list (settings: manage extern call list, manage busy call list and manage door call list). You can have calls where the call number was not transferred (e.
  • Page 49 In a hurry?: A Brief Explanation of Important Functions Telephoning Transferring a Call to an Internal Subscriber You may transfer a call to another internal subscriber with or without advance notice. To do this, you begin by initiating a query connection: Press the R-key.

  • Page 50: Audio: Muting, Open-Listening, Adjusting Telephone Volume

    Telephoning In a hurry?: A Brief Explanation of Important Functions For the System Administrator: System Settings for Transferring Calls ■ You can define the length of time after which a user trying to transfer a call is called back in the Configurator, menu Telephony: Extended: Timer (Setting: Timeout on diversion to operator).

  • Page 51: General Functions

    General Functions Telephoning General Functions Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator configures the Comfort Pro communications system. The call number is linked to the call key of your telephone, which means you receive calls on this key.

  • Page 52: Signalling On The Call Keys

    Telephoning General Functions Signalling on the Call Keys “Call key” is the general term for all keys of your telephone which you use to make calls and are called. These are feature keys (please refer to page 18 and page 19 also) or call keys with team functions (team keys, busy keys or direct call keys, please refer to the chapter Managing Calls in a Team starting on page 96).

  • Page 53: Calls In The Call Waiting Queue

    General Functions Telephoning Calls in the Call Waiting Queue The system administrator can configure and activate a call waiting queue especially for your telephone in the Comfort Pro system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone.

  • Page 54: Block Dialling/Automatic Dialling

    Telephoning General Functions Block Dialling/Automatic Dialling 5 En-bloc dialling Phone settings If you activate the menu item in the MenuCard , you can enter all call numbers (and correct or add digits to them, if necessary) without lifting the handset (see MenuCard “Phone Settings”...

  • Page 55: Muting

    General Functions Telephoning Muting Pressing the muting key deactivates the microphone during a call, and the person at the other end of the line can no longer hear you. Press the key again to switch the microphone back on. Call-charge Display, Duration Display If your network operator transmits call-charge information, and if you have dialled an external number yourself, you will see the current amount of the charge in the info line during or at the end of a call.

  • Page 56: Redialling

    Telephoning General Functions Redialling Pressing the redial key displays a MenuCard containing the last numbers dialled (with the most recent entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well. Dialling a Call Number Select the entry (phone number or name) and lift the handset.

  • Page 57: Hands-Free Mode, Open-Listening Mode

    General Functions Telephoning Hands-free Mode, Open-listening Mode In hands-free mode, the handset stays on the hook. You hear the caller over the loudspeaker and speak through the microphone of the handset (although it is on the hook). Open-listening involves both, hearing the caller via handset as well as over the loudspeaker, so that other people present can listen in.

  • Page 58: Dtmf Postdial/Vf Signalling

    Telephoning General Functions DTMF Postdial/VF Signalling Depending on the system’s configuration, your telephone is automatically set to VF (voice frequency) signalling in the connection state. You can use this, for example, to query an answering machine or a voice mailbox. Consult your system administrator if you have questions concerning this function. Keypad Dialling A number of European network operators need the keypad protocol to set features.

  • Page 59: Least Cost Routing (Lcr)

    General Functions Telephoning Least Cost Routing (LCR) Whenever you make an external call, your system automatically uses LCR to set up a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a network operator yourself for each call (i.e.

  • Page 60: Menucards Before And During A Call

    Telephoning General Functions “CNIP” Feature “CNIP” is an abbreviation for “Calling Name ^Identification Presentation”. In addition to the call number, the name configured by the caller is also transmitted and displayed on the corresponding call key. This assumes that the network provider transmits this information with the connection. If the caller's number is listed in the Comfort Pro telephone book, this local entry is displayed in preference.

  • Page 61: Menucard "Selection" In The Idle State

    General Functions Telephoning MenuCard “Selection” in the Idle State Briefly press the MenuCard key (this also works if you have already lifted the handset), then select the Selection following from the MenuCard … Unpark call : Consecutively unparks one or more connections which you have previously parked, for instance to make enquiries or forward calls (see MenuCard “Conversation”...
  • Page 62 Telephoning General Functions Suppress number : For the following (external or internal) call, your call number will not be shown to the subscriber. This menu item is dependent on the system settings. Transmit number : For the following call, your call number will be presented to the called subscriber. This menu item is dependent on the system settings.

  • Page 63: Making External/Internal Calls

    Making External/Internal Calls Telephoning Making External/Internal Calls Manual or Automatic Line Seizure If your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizure code digit (presetting: Note: This also applies to all enquiry calls and call forwarding to external destinations, but not to call forwarding “MSN”.

  • Page 64: Making An External Call

    Telephoning Making External/Internal Calls Making an External Call With Automatic Line Seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (headset operation requires that the headset is switched on, see page 120).

  • Page 65: Making An Internal Call

    Making External/Internal Calls Telephoning Making an Internal Call With Automatic Line Seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (headset operation requires that the headset is switched on, see page 120).

  • Page 66: Using Routes To Make Calls

    Telephoning Making External/Internal Calls Using Routes to Make Calls Enter the routing code and dial the call number. For enquiry calls: G R Z Enter the routing code and dial the call number. The Comfort Pro sets up calls to the desired subscribers either automatically or via specific routes. Your system administrator configures these routes in the Comfort Pro and specifies how each route is seized.

  • Page 67: Ending Calls

    Making External/Internal Calls Telephoning Ending Calls To end a call replace the handset or press the disconnect key. In hands-free mode, by pressing the hands-free/open-listening key. During headset operation, by pressing the headset key. If the person you are speaking to ends the call while you are in hands-free mode, the busy tone for your telephone is switched off after a few seconds and you can be reached again.
  • Page 68 Telephoning Making External/Internal Calls can accept the calls from the list in whichever order they wish, enabling them to “unpark” specific calls as required. Until his call is “unparked”, the caller will hear music on hold, provided music on hold has been configured.
  • Page 69 Making External/Internal Calls Telephoning Intercept : The call numbers of “malicious callers” can be saved in your network operator’s exchange (if this service is enabled). The function is also possible if the caller has already hung up! Hints on Booking Numbers ■...

  • Page 70: Menucard "Busy

    Telephoning Making External/Internal Calls MenuCard “Busy” Busy Briefly press the MenuCard key, then select the following from the MenuCard … Callback : You leave your call-back request with a busy internal subscriber (not possible for hunt group numbers). Pick-up select… *: You accept a call for any other telephone.

  • Page 71: Accepting Calls

    Accepting Calls Telephoning Accepting Calls By Lifting the Handset or Pressing a Key Normal Call Lift the handset. Press the call key to which the call is being signalled (hands-free mode). Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display).

  • Page 72: Automatic Call Connection

    Telephoning Accepting Calls A forwarded call is signalled on the corresponding call key of your telephone. For informational purposes the virtual number to which the call was originally made is shown. The system administrator can also assign the virtual number a name. If this has been done, the name is shown on the display of your telephone. Lift the handset.

  • Page 73: Menucard "Call Waiting

    Accepting Calls Telephoning On a Different Call Key You are speaking on the telephone, hear the call waiting tone and see the call on your display. Press the flashing call key. This puts your first call on hold and connects you to the new caller.

  • Page 74: Menucard "Call

    Telephoning Accepting Calls MenuCard “Call” Call Briefly press the MenuCard key, then select the following from the MenuCard … Reject call : You reject the call. The caller hears a busy signal. Deflect call : You do not accept the call yourself, but deflect it to another subscriber after entering this Dest.

  • Page 75: Enquiry, Toggling, Transfer And Conference

    Enquiry, Toggling, Transfer and Conference Telephoning Enquiry, Toggling, Transfer and Conference Enquiry/Toggling by means of the R-Key or Another Call Key During a call, press the R-key (display in the info line) and: Dial the internal or external call number (for manually-seized trunk calls with the line seizure code digit, e.

  • Page 76: Transferring An External Call To An External Subscriber

    Telephoning Enquiry, Toggling, Transfer and Conference If the called internal subscriber answers, they are connected to the waiting call. If this call is not accepted within a certain period of time (by default 45 seconds), you are called back and, after lifting your handset or pressing the call key, are reconnected to the original subscriber and the display shows information on the recall.

  • Page 77: Menucard "Subscr (Subscriber) On Hold

    Enquiry, Toggling, Transfer and Conference Telephoning MenuCard “Subscr (Subscriber) on hold” You are making an internal or external enquiry call … Subscr on hold Briefly press the MenuCard key, then select the following from the MenuCard … Transfer : You connect the subscriber on hold to the subscriber with whom you are currently speaking. Conference : This initiates a three-party conference.

  • Page 78: Menucard "Conference

    Telephoning Enquiry, Toggling, Transfer and Conference If you wish to speak to one of the conference subscribers separately again or remove one of them, Press this subscriber’s call key. You are now speaking with this subscriber, while the other subscriber is on hold. Now you can toggle again. End your conversation with this subscriber by pressing the disconnect key Then press the call key of the subscriber on hold.

  • Page 79: Special Calls/Functions

    Special Calls/Functions Telephoning Special Calls/Functions Accepting an Appointment Call 3ƒAppointments Messages You can save appointments with the menu item in the MenuCard At the appropriate time, the appointment message appears on the display and your telephone rings for one minute with the ringer volume steadily increasing. Press the OK key once to switch the ringer signal off.

  • Page 80: Announcements (With And Without Intercom)

    Telephoning Special Calls/Functions Announcements (with and without Intercom) Announcements can only be made to system terminals. For you to be able to use this function, the system administrator must set up the corresponding authorisation for you. Announcements can be set up on single or multiple system terminals.
  • Page 81 Special Calls/Functions Telephoning Making an Announcement with Intercom Briefly press the MenuCard key and Intercom Select Device-ID: Under you enter the device-ID of the terminal. Your system administrator can provide you with the device ID. Make your announcement. Responding to an Announcement If you receive an announcement yourself, you will hear a special information tone.

  • Page 82: Answering A Call-Back

    Telephoning Special Calls/Functions Rejecting an Announcement Announcement Reject In the MenuCard , select if you want to reject the announcement call. The subscriber making the announcement then hears the busy tone. You can also reject the announcement by pressing the disconnect key or a Reject feature key on which you have programmed the function.

  • Page 83: Forwarding Calls

    Special Calls/Functions Telephoning Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal call number or, provided that you have the necessary user group authorisation, to another external call number. Calls can be forwarded either immediately, after a specified period of time (delay) or if the line is busy.
  • Page 84 Telephoning Special Calls/Functions In addition, the system administrator can determine whether you can forward incoming calls to the hunt group call number or not. If the system administrator does not permit call forwarding for your hunt group call number, any call forwarding that you have programmed on your device is not carried out upon a hunt group call.

  • Page 85: Doorbell, Door Opener

    Special Calls/Functions Telephoning Doorbell, Door Opener A doorbell is signalled to your call key and appears in the display. If there is an entry in the phone book for the call number, the doorbell name appears. Opening the Door While the Handset is on Hook Lift the handset.

  • Page 86: Entrance Intercom Calls

    Telephoning Special Calls/Functions Entrance Intercom Calls Calling the Entrance Intercom If you are operating a “DoorLine” entrance intercom, use the following code procedure to speak with a visitor: H * 1 0 2 In an enquiry call: G R * 1 0 2 Signal When the Handset Is on Hook …...

  • Page 87: Making Calls From The Telephone Book

    Making Calls from the Telephone Book Telephoning Making Calls from the Telephone Book The Telephone Book Approximately 2,000 entries can be saved in your communications system’s telephone book. This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company version of the Comfort Pro, the entries in the companies’...

  • Page 88: Speed-Dialling

    Telephoning Making Calls from the Telephone Book Speed-Dialling All central telephone book entries can also be selected by two-digit or three-digit speed-dialling numbers once they have been configured. The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999. Ask your system administrator how many digits are valid. Selecting a Speed-Dialling Destination H * 7 Z (SD no.)
  • Page 89 Making Calls from the Telephone Book Telephoning Add Phone Number as New Telephone Book Entry 1ƒNew Entry Select and press the OK key. Personal Central Company : You can add the entry to your personal telephone book. If your system administrator has given you (or the user group you are part of) the relevant authorisation, you can also edit the central telephone book and your company’s telephone book.
  • Page 90 Telephoning Making Calls from the Telephone Book Add Phone Number to a Telephone Book Entry 2ƒAdd Select and press the OK key. Personal Central Company : You can add the entry to your personal telephone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central telephone book and your company’s telephone book.

  • Page 91: Hot Desking: Your Telephone Goes Wherever Your Desk Is

    The system administrator can set up multiple user interfaces for your internal call number, e. g. for a Comfort Pro P 100 and a Comfort Pro P 300, so that you have a wider selection to choose from. If you have multiple internal call numbers, the system administrator can set up user interfaces for each of these.
  • Page 92 Logging in to a System Telephone Press the MenuCard key. Login The MenuCard will open on the Comfort Pro P 300 and on the Comfort Pro P 500; the field will appear on the Comfort Pro P 100. PIN: Under...
  • Page 93 Hot Desking: Your Telephone Goes Wherever Your Desk Is Telephoning What Happens if Someone Calls Me and I am Not Logged in to a System Telephone? When you are logged out, system telephones offer functions comparable to the “Call protection” feature. When a person calls you, he/she hears the ring tone.

  • Page 94: Voip Telephones

    The following IP system telephones are suitable, e. g. Comfort Pro P 300 IP and Comfort Pro P 500 IP. These telephones offer the same range of functions that the Comfort Pro P 300 and Comfort Pro P 500 standard system telephones offer and are operated in exactly the same way.

  • Page 95: Ip System Telephone Ports

    IP System Telephone Ports VoIP Telephones IP System Telephone Ports IP system telephones have additional ports not included with the standard system telephones. Above the display on the back of the device there are two RJ45 jacks for connecting the data line(s). These ports are labelled LAN and PC.

  • Page 96: Notes For The System Administrator

    VoIP Telephones Notes for the System Administrator Notes for the System Administrator The “Mounting and Commissioning” guide contains detailed information on VoIP and how to commission and configure IP system telephones. Please note: For feeds to IP system telephones, Power-over-Ethernet function in accordance with IEEE 802.3af - class 3 standard is required! Note: Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect an IP system telephone to a Local Area Network (LAN).

  • Page 97: Team Functions

    Team Functions Team Functions The system administrator can form a team with two or more telephones and programme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

  • Page 98: Managing Calls In A Team

    Team Functions Managing Calls in a Team Managing Calls in a Team In a team configuration, the operation of call keys is very similar to the operation described in the previous chapters of this user guide. This chapter gives a brief explanation of how to operate the telephones in a team configuration and refers you to other chapters where appropriate.

  • Page 99: Accepting Calls

    Managing Calls in a Team Team Functions Using Direct-call Keys Via direct-call keys you can call team members even if they have programmed a substitute. Accepting Calls For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 69.

  • Page 100: Enquiry, Toggling And Transferring

    Team Functions Managing Calls in a Team Using Busy Keys When a call comes in for a team member, the LED for the programmed busy key flashes. You accept the call by pressing the busy key. As opposed to the team key, the call here is taken on your own trunk key, so that the called call number remains free.
  • Page 101 Managing Calls in a Team Team Functions Holding and Transferring Calls with a Feature Key Using the “Hold” function, team members can accept a call that has been parked by another team member. To use the “Hold” function, it must be programmed to an unused feature key on the team members’ telephones.

  • Page 102: Programming The Call Keys

    Team Functions Programming the Call Keys Programming the Call Keys The call keys are configured in the Configurator on the Comfort Pro Web console. For system telephones, you can configure the following: ■ the type of key (trunk key, team key, busy key or direct-call key), ■...

  • Page 103: Menucard "Prog. Call Key" (Trunk Key)

    Programming the Call Keys Team Functions MenuCard “Prog. call key” (Trunk Key) Long press the trunk key, then select … 1 Modify text : You will see the text currently assigned to the key. This text is displayed on the display of your telephone.

  • Page 104: Menucard "Prog. Team Key

    Team Functions Programming the Call Keys 6 Ring tone Volume Melody 1ƒExternal : You can set the for different types of incoming calls ( calls 2ƒInternal calls 3ƒVIP call 4ƒDoor call ) for each trunk key. Proceed as described in the section “2 Ring Tone”...

  • Page 105: Menucard "Prog. Busy Key

    Programming the Call Keys Team Functions 6 Ring tone Volume Melody 1ƒExternal : You can set the for different types of incoming calls ( calls 2ƒInternal calls 3ƒVIP call 4ƒDoor call ) for each trunk key. Proceed as described in the section “2 Ring Tone”...

  • Page 106: Remote-Controlled Functions

    Remote-Controlled Functions Remote-Controlled Dialling (Call Through) Remote-Controlled Functions The Comfort Pro enables remote-controlled calls and remote-programmable call forwardings. These features are set up by the administrator when configuring the system. The system PIN is required to carry out these features. The system PIN is issued by the system administrator, and it must be changed from the factory setting (“0000”) to another value for the features described below to function.
  • Page 107 Remote-Controlled Dialling (Call Through) Remote-Controlled Functions With Internal Number Assignment Enter the reserved call number. Enter the system PIN. Press the star key. Enter the trunk line seizure code, e. g. Enter the external call number. Press the star key. Enter the internal call number.

  • Page 108: Remote-Programmable Call Forwarding

    Remote-Controlled Functions Remote-Programmable Call Forwarding Remote-Programmable Call Forwarding Configuring the Function Enter the reserved call number. Enter the system PIN. Press the star key. Enter your internal call number. Press the star key. Enter the trunk line seizure code, e. g. Enter the destination call number.

  • Page 109: Remote-Programmable Voicebox Configuration And Query

    Remote-Programmable Voicebox Configuration and Query Remote-Controlled Functions Note: The procedure is aborted if there is a pause of longer than 60 seconds between the entry of two digits. With this duration, remote-controlled functions using GSM cell phones can also be realised. Remote-Programmable Voicebox Configuration and Query If the system administrator has configured remote query authorisation for your voicebox, you can query and...

  • Page 110: Setting Up An Internet Connection From Remote (Isp Trigger Call)

    Remote-Controlled Functions Setting up an Internet Connection from Remote (ISP Trigger Call) Setting up an Internet Connection from Remote (ISP Trigger Call) If the communications system is connected to the Internet via a dialup connection, a user can initiate from external that the system establishes an Internet connection (ISP Trigger call).

  • Page 111: Features And Menucards

    How to Set Features Features and MenuCards Features and MenuCards How to Set Features You can set the features of your telephone and system in several different ways: Using MenuCards Invoke the MenuCards using the appropriate key as described under Display and MenuCards starting on page 26 and define your settings.

  • Page 112: Main Menu

    Features and MenuCards Main Menu Main Menu MenuCard “Main Menu” This MenuCard contains all available features. Some of the menu items can be found in other MenuCards as 3ƒMessages well. Incoming e-mails, for example, are under in the Main menu and can also be called up by using the info key (where the system has been so configured).

  • Page 113: Menucard "Calls

    Main Menu Features and MenuCards 9ƒApplications : This menu group contains all functions offered by your system telephone in conjunction with additional programme packages of your communications system. If your system administrator has set up, e. g. a voicebox with the Comfort Pro A IAB additional programme for you, a menu will be offered to you here for querying and configuring your voicebox.
  • Page 114 Features and MenuCards Main Menu – If a caller has suppressed the display of his or her call number using CLIR, the call will still be shown in the call list. Where several calls from unknown numbers have been made, they are grouped together into a single entry.
  • Page 115 Main Menu Features and MenuCards ■ 2ƒAccepted calls : Here you can see the call numbers of the callers you last spoke to. You can also edit this list in the same way as the list for missed calls (see page 111). Note: Calls which have been signalled on your telephone’s Team keys are not entered into your call list.
  • Page 116 Features and MenuCards Main Menu If several trunk keys or team keys on your terminal have been assigned to a hunt group number, you will first be offered a list of these keys (or more precisely their internal call numbers) when you access this menu item. Select the key for which you want to activate or deactivate the hunt group.

  • Page 117: Menucard "Call Forwarding

    Main Menu Features and MenuCards MenuCard “Call Forwarding” 2ƒCall forwarding Select , followed by … 1ƒCall diversion : When you have multiple trunk keys configured on your telephone, you can programme call forwarding for each of these keys individually. To do so, select the desired key from the displayed list and press .
  • Page 118 Features and MenuCards Main Menu After you have selected an MSN, an MSN group or all MSNs, select the type of call forwarding Immediately After delay Busy Dest. ) then enter the external destination ( Note: For this type of call forwarding, the (external) destination number is always entered without the line seizure code.

  • Page 119: Menucard "Messages

    Main Menu Features and MenuCards 6ƒFollowƒme : This type of call forwarding is configured on another than your own terminal. The user’s PIN number for the source telephone is required for this function (see page 122). On the other terminal, select the 6ƒFollowƒme Call forwarding Source...
  • Page 120 Features and MenuCards Main Menu 2ƒE-Mail : Here you can see a list of incoming e-mails (sender). Select an entry. You will see the e-mail’s “Subject” text. The Comfort Pro can be configured to notify you when you receive an e-mail. When you receive an e-mail, an additional window shows details on the sender for four seconds (on system telephone displays).

  • Page 121: Menucard "Phone Settings

    Main Menu Features and MenuCards MenuCard “Phone Settings” 4ƒPhone settings Select , followed by … 1ƒVolume 1ƒLoudspeaker 2ƒHandset 3ƒHeadset : Select . You can change the default volume by using the keys or by entering a number from … . To change the headset’s volume, use the procedure described here for changing the headset volume (receiver volume).
  • Page 122 Features and MenuCards Main Menu 5ƒEn-bloc dialling : This switches your telephone to automatic dialling ( ) or direct dialling ( 6ƒCharge settings : You can view call-charge data if your network operator transmits them. Switch on Charge Duration this function by selecting , switch to to show the length of calls, or to to switch off this...

  • Page 123: Menucard "Protection

    Main Menu Features and MenuCards MenuCard “Protection” 5ƒProtection Select , followed by … 1ƒCall prot. phone : (call protection phone) This switches call signalling on your telephone for all calls or for internal only/for external calls only (with the exception of VIP and hunt group calls). When there are multiple trunk keys configured on your telephone, you can switch call protection for each of these keys on or off.
  • Page 124 Features and MenuCards Main Menu 3ƒTelephone lock : If you wish to temporarily allow another person to use your telephone, you can activate the telephone lock. Then your telephone is given the authorisations for the “Guests” user group. This user group is configured by the system administrator and prevents unauthorised persons from accessing, reading or making changes in the telephone’s menus and lists.

  • Page 125: Menucard "Connections

    Main Menu Features and MenuCards 0ƒLogout : If the “Hot Desking” function is configured by the system administrator and you are logged in as user on the system telephone you can use this menu item to log out. For more information on this function please refer to the chapter entitled Hot Desking: Your Telephone Goes Wherever Your Desk Is starting on page 89).
  • Page 126 Features and MenuCards Main Menu 2ƒDial Select , followed by … 1ƒAnnouncement ■ : You initiate an announcement to other system terminals. Under enter the call number. Announcements can also be directed to call numbers at which several callers can be reached (e.
  • Page 127 Main Menu Features and MenuCards ■ 0ƒRemote dialling … Device-ID: : You can also conduct a dialout for another terminal. Enter the of the terminal from which the dialling is to be conducted. Enter the call number to be called under Dest.: Phone book .
  • Page 128 Features and MenuCards Main Menu ■ 5ƒHold : Hold is a team function. The caller is put on hold and can now be transferred to another member of the team (see also the section on Holding and Transferring Calls with a Feature Key starting on page 99).

  • Page 129: Menucard "Phone Book

    Main Menu Features and MenuCards Note: When the terminal to be switched is currently in the call state, the authorisation switch is carried out after the call is completed. If the next call is not begun within 60 seconds, the authorisation switch expires automatically. At the end of the call, you receive –...

  • Page 130: Office Mobile

    Features and MenuCards Main Menu Creating a New Telephone Book Entry Phone book 1ƒNew Entry In the MenuCard select and press the OK key. NewƒEntry Personal In the MenuCard select the required telephone book: Central Company . Press the OK key to confirm. Name First name Enter...

  • Page 131: Menucard "Applications

    Main Menu Features and MenuCards Note: If you do not activate the “Suppress number” function for a call number saved in the telephone book, you can still suppress the display of your call number from call to call, i.e. before you dial the destination call number. Editing a Telephone Book Entry Phone book 2ƒEdit...

  • Page 132: Menucard "Central Settings

    Features and MenuCards Main Menu MenuCard “Central Settings” In this MenuCard you can define rules and settings for your system’s time management. You can only invoke this MenuCard if your system administrator has configured the “Time control” or “Configurator - active” authorisation for your user group.

  • Page 133: Shortcut Menus

    Shortcut Menus Features and MenuCards Shortcut Menus MenuCard “Info” This MenuCard is used to quickly locate messages that have arrived or been saved. The same menu items are also in the Main menu. The LED flashes slowly to indicate that there are entries in the info list. Briefly press the info key to display one or more of the following items …...

  • Page 134: Menucard "Prog. Call Key

    Features and MenuCards Shortcut Menus Hunt group : Hunt group numbers are configured for your telephone. You can activate or deactivate the Calls signalling of hunt group calls. See the MenuCard Time control : You might not receive any external calls if the system’s mode of call forwarding has been Central changed.

  • Page 135: Programming Keys

    Programming Keys Features and MenuCards Programming Keys Your system telephone features several keys which you can individually configure with call numbers (destinations) or functions. You will find an overview of which keys on your telephone these are in the section on Programmable Keys starting on page 19.

  • Page 136: Programming Call Numbers (Destinations)

    Features and MenuCards Programming Keys Programming Call Numbers (Destinations) You can dial call numbers assigned to keys by simply pressing the relevant key. Programming a Destination Long press the programmable key, then … Dest. select and press the OK key. Text: Enter a name, then press the OK key.

  • Page 137: Programming Functions (Features)

    Programming Keys Features and MenuCards Changing Destination Key To change or delete a destination key, long press the key, then … Text: Dest.: Overwrite the programmed name / call number. Confirm each entry by pressing the OK key. Save Select the menu item.
  • Page 138 Features and MenuCards Programming Keys Example 1 “Forwarding MSN Groups” If you have assigned an MSN group to a feature key, the LED lights up if all MSNs in the group are forwarded to the destination number specified. If a single MSN is forwarded to a different number or not forwarded, the LED does not light up.

  • Page 139: Stacking Or Linking Functions

    Programming Keys Features and MenuCards Changing a Programmed Feature Key Long press the programmed key, then … change the programmed function (e. g. the call number of a call forwarding) or select another function. Confirm by pressing the OK key. Save menu item is now selected.
  • Page 140 Features and MenuCards Programming Keys Programming Multiple Functions and/or Call Numbers on a Key Long press the programmable key, then … Stack Link features select and press the OK key. Text: Select to label the key. If you do not enter a text, the key will be labelled with the default text (either “Stack”...

  • Page 141: Feature Key "Device Busy

    Programming Keys Features and MenuCards The illuminated LED of a key programmed as a link indicates that all functions of the link are active (switched on). You can use a key programmed as a Link as follows: ■ Short key press: The programmed functions are executed consecutively. When all functions have been executed correctly, you will hear a positive acknowledgement tone.

  • Page 142: Appendix

    Appendix Tones and Ringer Signals Appendix Tones and Ringer Signals Time axis in seconds Audio Signals Ring tone Internal busy tone Internal dialling tone External dialling tone/ continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting tone Special sensor tone Calls...

  • Page 143: Menucards In The Idle State

    MenuCards in the Idle State Appendix MenuCards in the Idle State Selection Calls Call lists Unpark call 1 Call lists 1 Missed calls Pick-up, Pick-up select... 2 Charges 2 Accepted calls Menu key Take 3 Remote charges 3 Voicebox mess. “short”...

  • Page 144: Call Forwarding

    Index Index Call number ABC key....... . . 20 Restricting display of ....60 AC adapter plug .
  • Page 145 Index CLIP no screening ..... 57 Entrance Intercom CLIR ........58 Calling.

  • Page 146: Making Calls

    Index Intercom ......59 to a system terminal ....59 Main menu .
  • Page 147 Index Mute ........125 Restricted dialling ......131 Muting .
  • Page 148 Index VF signalling ......56 VIP call ....... . . 68 Accepting .
  • Page 149 Notes Notes...
  • Page 150 Notes Notes...
  • Page 152 User Manual for System Telephones Comfort Pro P 100/300/500, Comfort Pro P 300 IP/500 IP As of 01.07.2010 Publisher: Deutsche Telekom AG Markt- und Qualitätsmanagement MQM 4 Endgeräte Postfach 20 00 53105 Bonn If you have further questions phone us under: freecall 0800 33 01300.

This manual is also suitable for:

Comfort pro p 500 ipComfort pro p 100Comfort pro p 500Comfort pro p 300 ip

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