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New Balance RUNIQ UW63100 Safety Information, Use And Care, Limited Warranty, And Regulatory Statements

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Confidentiality
This document and its content are the property of Deutsche Lufthansa AG. Complete or partial
duplication and delivery to third parties or any other form of publication is prohibited without written
approval of Deutsche Lufthansa AG. Copies for internal use are not subject to this restriction.
BookaGroup Travel Agency User Manual
01 August 2017
v2.1

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  • Page 1 BookaGroup Travel Agency User Manual 01 August 2017 v2.1 Confidentiality This document and its content are the property of Deutsche Lufthansa AG. Complete or partial duplication and delivery to third parties or any other form of publication is prohibited without written approval of Deutsche Lufthansa AG.

  • Page 2: Table Of Contents

    Table of Contents Table of Contents ..........................2 Introduction ........................4 System Requirements ......................5 General Definitions ......................6 Getting Started ........................7 Log-In ............................. 7 Password Reset ..........................8 Navigation ........................10 Dashboard ............................ 10 User Profile ..........................11 Agency Profile ..........................
  • Page 3 Large-Scale Groups ........................53 Break-up ............................54 Agreed Business ........................... 55 Special Event ..........................55 Special Business ........................... 57 After Booking ........................59 Name Option & Ticketing Time Limit ................... 59 Modify Name Option ........................60 Name Changes ..........................61 Increase Passengers ........................

  • Page 4: Introduction

    Introduction BookaGroup is the central web-based platform to book group travel with Austrian Airlines, Lufthansa and SWISS. The tool allows travel agencies and tour operators to request and book groups online, perform modifications and fulfillment of existing bookings. All group bookings for flights with the Lufthansa Group (LHG) airlines Austrian Airlines (OS), Lufthansa (LH), and SWISS (LX) are fully combinable and can be requested and booked in a few simple steps, resulting in a single, combined LHG group booking.

  • Page 5: System Requirements

    System Requirements BookaGroup is optimized for the following internet browsers: Internet Explorer: IE 9, IE 10, IE11 Firefox: 26, 28, 29 Google Chrome: 33, 34, 35 Safari Following screen resolutions are supported by BookaGroup: 1920x1080 1366x768 1024x768 Avoid display or usability problems by using one of the recommended browsers above. Page 5 of 80...

  • Page 6: General Definitions

    General Definitions A group exists when a minimum of ten passengers, booked in one or multiple compartments (Economy, Premium Economy, Business and First Class), travel together and have at least one common main route. For routings including intercontinental segments, the common main route may be any of the booked long-haul segments;...

  • Page 7: Getting Started

    Getting Started Log-In Upon accessing BookaGroup via www.LHG-BookaGroup.com, you will be directed to the log-in screen, where you can either register as a new agency or log-in with your user credentials. Please click here to register in case you have not used BookaGroup for your group business in the past.

  • Page 8: Password Reset

    You will also get a confirmation when you logged out of the system: In case the application is undergoing maintenance, an error message will be displayed: Password Reset In case you need to reset your password, you can click the respective link on the log-in page. Fill in your user ID (email) here and a password to request a new password.
  • Page 9 Once you open the email and click on the link provided, you will be directed to this window to enter a new password: Page 9 of 80...

  • Page 10: Navigation

    Navigation Dashboard Upon log-in, you will be directed to the Dashboard, the main landing page of BookaGroup. User profile and agency profile Quick links and news Dashboard header Terms and conditions Overview of requests, offers and bookings Statistics Page 10 of 80...

  • Page 11: User Profile

    User Profile Click on your name and select My profile from the drop-down menu to navigate to your personal profile. In the upper part of your profile, you will see details of the agency you are registered with. Page 11 of 80...

  • Page 12: Agency Profile

    Below, you will find your personal information such as contact details; you can edit these at any time. Agency Profile Select Agency Profile here to view more details about your agency, registered users, and your terms & conditions. Page 12 of 80...
  • Page 13 Open the Terms & Conditions tab to see your current contracts. Click the User tab for a list of all users registered with your agency. On the bottom half of the page, you will find details on any Office IDs/PCCs and IATA/ARC numbers of your agency.

  • Page 14: Dashboard Header

    Dashboard Header Clicking on this icon (or the BookaGroup logo) will always take you back to the Dashboard. Start a new request here! Increase or decrease the font size. Here you can see all Here you can find requests, offers and your requests, offers bookings of your agency.

  • Page 15: File Overview

    File Overview Clicking on My Groups or All Groups will be take you to the File Overview. This page provides a list of groups divided into several categories: All (groups), Request, Offers and Bookings. You can navigate between the categories by selecting the respective tab and can also filter the groups within each of these categories.

  • Page 16: Search

    If you have selected a validating carrier from the My Groups or All Groups drop- down menu, this filter will already be applied on the All or Bookings tab. You can export the list of results to Excel. Search Enter a File ID here and select it from the list of search results to open the file.

  • Page 17: Dashboard Overview

    Dashboard Overview The Overview table gives you a quick summary of both your own and your agency’s requests, new and saved offers, and bookings. Clicking on one of these This link takes you to categories will take you Unread communication the File Overview.

  • Page 18: Quick Links And News

    Quick Links and News Here you find direct links to start a New request or access Agreed Business files. Lufthansa Group updates, news, and promotions related to your business will be published here. Communication Communication symbols are displayed in several locations within BookaGroup, e. g. in the Dashboard Overview, in File Overview or within a File ID.
  • Page 19 Once you open a File ID, you will find all notes, reminders and notifications You can create a in the Communication tab. The new Note here. bubble shows the counter of unread items. You can create Notes for agency-internal communication or, once a file is booked, to communicate with your LHG Group Service Team.

  • Page 20: File Display

    File Display Single PNR View This is the Action These links will open more details menu. The content about the request, the sender and the changes depending booking. Under booking details, you on the status of the will also find a pricing overview. request.
  • Page 21 Clicking on Show more details will open this pop-up with more information about the request. You can find more details about the creator of the request in the Sender tab. Page 21 of 80...
  • Page 22 Under Show booking details, you will find the fare and pricing details of the group. From the moment an offer is created, all manual and system actions are recorded in the file History. Newest activities are displayed on top! In case of an increase, the file history and communication for the increase PNR merge with the file history and communication of the parent PNR.
  • Page 23 The Action menu will offer you different options depending on the file status. You can also find these options at the bottom of the page! Page 23 of 80...

  • Page 24: Multiple Pnr View

    Multiple PNR View The PNR view is slightly different in case of a multiple PNR file (e. g. resulting from a break-up, large- scale group, or series; or alternatively after an increase or split of a single PNR): In a file with multiple PNRs, select a PNR from this list to get to the PNR level view.

  • Page 25: Amadeus Pnr Display

    Amadeus PNR Display When viewing a PNR, refer to the Action menu at the bottom of the page to find the option to display the Amadeus PNR: This link will open a copy of the Amadeus PNR. The Amadeus PNR display is a useful feature if your agency uses a GDS other than Amadeus.

  • Page 26: Requesting And Booking

    Requesting and Booking New Request Open the New request page from the Dashboard header or via Quick Links on the Dashboard. Enter your Office ID here. If you are authorized for multiple Office IDs, a drop-down menu will open. Once you have selected your Office ID, the page will expand to display several different request options. Adhoc is the default request type.
  • Page 27 Each departure within a series is evaluated and priced independently. Consequently, each departure may show a different fare family, price level, YQ and FBC. If any flight event requires a stricter contract, the strictest contract applies to all series’ departures. For contracting fulfillment, all bookings of a series will be cumulated and evaluated as one common booking as soon as all flight segments are departed (meaning realization is not set per single departure, but for the entire series).

  • Page 28: Requesting A Round-Trip

    Requesting a Round-trip Similar to online bookings via Austrian.com, Lufthansa.com SWISS.com, you can fill a request form with your desired itinerary data. You can either select the fields using your mouse or jump from field to field using the Tab key. Inserting a preferred flight or You can select a preferred departure time might...

  • Page 29: Tour Conductor

    After filling out all required information, click on Send request. In most cases, you will receive an immediate offer (“on the fly”). Sometimes, however, manual evaluation might be required, or processing the request takes longer than usual. In those cases of a delayed response, you will receive a Request ID with which you can retrieve the file later from the File Overview.

  • Page 30: Offer "On The Fly

    …and here. The number of granted TC will also be shown in the Booking Summary PDF. In case a TC cannot be granted, you will see this notification (in Offer, Saved Offer and Booking Details). Offer “On the Fly” This shows how long your offer is valid! Clicking on this bar...
  • Page 31 In the Offer Matrix, you will see up to five flight options and a maximum of six fare options. The option with the lowest fare and the shortest flight time is pre- selected. The “C” indicates that special conditions apply for this option; check the container below the selection for details.
  • Page 32 Limited valid option: price information is not visible but can be obtained from LHG on request. This option cannot be booked or saved and must be manually evaluated. Fares that cannot be combined with an active fare selection will be greyed out in the offer matrix.
  • Page 33 Clicling on the “Compare Fares” link under the Offer Matrix will open the Fare Details pop-up, which shows the conditions for each fare product included in the offer. Page 33 of 80...
  • Page 34 You can find the Booking-related Terms & Conditions in this tab next to the Pricing Container. This flag indicates the Validating Carrier, i. e. the ticketing/plating carrier. Click on the Fare Basis Code to see the Fare Notes retrieved from Amadeus. You can either save the offer or book it right away.

  • Page 35: Delayed Response

    Delayed Response In case no offer can be provided “on the fly”, you will receive a request ID: You will find a reminder on the Dashboard. You can always retrieve the offer at a later point by navigating to the File Overview via My Groups/All Groups and opening the Offers tab: Once you open a new offer, you will see this warning message: Confirm to open the offer;...

  • Page 36: Saving The Offer

    Saving the Offer If you do not want to book the offer right away, you can save it, e. g. to discuss and reconfirm prices with your customer. Please keep the offer validity in mind! You can save up to two options.

  • Page 37: Booking The Offer

    to Offer Expired. It can still be viewed, but cannot be saved, booked or sent for evaluation. If you decide to confirm the booking after the deadline, a new request must be made. Use the functionality Copy the request to make requesting faster and easier! Booking the Offer After clicking Book, a pop-up window needs to be confirmed: If you chose New Name...
  • Page 38 A reminder message shows the booking option (grace period) date for cancellation without penalty fee. After booking, you can find details on fare, contract conditions and passenger names here. The fare applied to the group is valid only if the flight coupons are used completely and in the sequence of the issued ticket.

  • Page 39: Requesting Negospace

    Once the offer is saved, the Action items will change and you will have additional options to work on the booking: Requesting Negospace Authorized agents can create, reduce, increase, cancel and control Negospace allotments. If you tick the Negospace box while creating a new request, you will find a drop-down list with your Negospace codes here.

  • Page 40: Requesting A Multi-Stop

    Requesting a Multi-Stop Please use this type of journey if more than two directions are required, e. g. whenever a stopover is needed (please consider Origin & Destination, also in connection with other airlines); includes feeder flights). Multi-stop is a two-step process: in a first step you will receive a schedule offer, in a second step the pricing offer.
  • Page 41 Choose your preferred departure for each direction. After selecting the departures only your preferred flights are displayed and sent for evaluation. Page 41 of 80...
  • Page 42 For booking you need to select a fare product. Alternatively, you can save up to two options. The bracket shows which directions belong to one fare component. Click Book when you have selected your fare, or Save one or two options. Page 42 of 80...

  • Page 43: Requesting A Series

    Requesting a Series A series must consist of minimum 5 departure dates at start of request and as offer after evaluation, otherwise an error message is displayed! You can choose between two types of departures for a series: regular departures (a repeating pattern over a certain period), or single departure dates selected from the date picker.
  • Page 44 By clicking on the + sign, the extended view of each departure is visible. Page 44 of 80...
  • Page 45 Under each departure, you can see the pricing information for that specific departure date. The pricing container at the bottom of the page shows the average price over all departures. Page 45 of 80...

  • Page 46: Requests Including Oal

    If you wish to amend single departures (Passenger or PNR) please select the option from the drop-down menue of the respective departure date. Requests Including OAL Together with our partner airlines, Lufthansa Group offers an extensive global route network. You can request flights containing segments operated by other airlines (OAL) easily in BookaGroup.
  • Page 47 All airlines that offer group travel in cooperation with LHG are available in BookaGroup. If your desired airline is not listed, please contact your local LHG Group Service Team. For requests of LHG flights in combination with any other LHG Group Partner or Joint Venture Partner, you will often receive an “on the fly”...
  • Page 48 Select the desired flights… …and send for evaluation. Page 48 of 80...
  • Page 49 Choose your desired fare… … and either save or book the offer. Page 49 of 80...
  • Page 50 Example 2: long-haul LHG flight with OAL feeder Page 50 of 80...
  • Page 51 Select the desired flights and send for evaluation. Page 51 of 80...
  • Page 52 In case a RT does not work with the desired OAL, try requesting a Multi-stop. OAL name and ticketing options, booking ranges as well as other reservation conditions might differ from LHG standards. Please ensure you are familiar with the conditions of the respective OAL booked (even if it is requested via BookaGroup).

  • Page 53: Cross Border Requests

    Cross Border Requests A group booking is considered as Cross Border if the Point of Commencement (PoC) is different from the Point of Sale (PoS) and the fare quote is based on the applicable fares and pricing frames for the respective PoC.

  • Page 54: Break-Up

    Break-up Group capacity on certain flights might be lower than the requested group size. Based on certain criteria, a break-up might be offered: In case no break-up is possible, the request will result in “no offer”. Each break up is a manual process and LHG needs more information from your side to be able to divide the group according to customer’s wishes, if possible.

  • Page 55: Agreed Business

    Agreed Business Special Event Characteristics: • Expected demand is higher than capacity • Usually high yield business • Events identified by Lufthansa • Demand actively collected by Lufthansa • Capacity and price is usually guaranteed If your agency is authorized for Special Event requests, LHG will provide your agency with Event Codes. The link Agreed Business on the Dashboard will take you to the list of Events.
  • Page 56 Just enter the group name and number of passengers here… …and book the offer! Page 56 of 80...

  • Page 57: Special Business

    Special Business Characteristics: • High volume / high yield business • Ad-hoc or Series requests • Leisure or business travel • Capacity is always subject to availability Please contact your local LHG Group Service Team for more details. Access your list of Special Business files via the Quick Link on the Dashboard.
  • Page 58 Just enter a group name here… … and you’re done! Page 58 of 80...

  • Page 59: After Booking

    After Booking Name Option & Ticketing Time Limit Depending on the applicable contract, certain Name Options (NO) and Ticketing Time Limits (TTL) are relevant for your booking and BookaGroup will send reminders for those. Option lines (SSR OTHS elements) are created automatically in the PNR. 11 SSR OTHS 1A ALL NONAMES WILL BE XXD IF NAMES NOT AVAIL BY 2359/06MAY17 UTC / LHG 26APR17 0718 12 SSR OTHS 1A PLS ISSUE TIX UNTIL 2359/09MAY17 UTC / LHG...

  • Page 60: Modify Name Option

    For specific contract types, shorter name options apply. In case of differing values, the name and ticketing options indicated directly in the group reservation prevail over the options indicated in the contracting document. In case of rebooking of the first departure date, the name option and ticketing deadlines will be adapted to be in line with the new first departure date.

  • Page 61: Name Changes

    The new Name Option will automatically be set in the respective PNR. Modify Name Option is not applicable in case of Negospace. Remember that you can also request shorter name option deadlines at time of booking by ticking the New Name Option box on the offer page. Once the new T&C has been updated by using the new link, the action is not reversible.
  • Page 62 The number of passengers can be increased for both ad-hoc and series bookings. Click Edit if you want to adjust flight details. Enter the number of additional passengers here. Page 62 of 80...
  • Page 63 You can change the airport (in case of a multi-airport city), date, flight number and compartment for the additional passengers Until booking, the increase file gets a temporary File ID. Please note that for RT, the date can only be changed for one direction. In case of a ½...

  • Page 64: Increase Departures

    Increase Departures For Series, the number of departures can be increased after booking. Please note that only departures between the first and the last series departure can be requested. A maximum total of three departures can be requested per week; if your initial series already consisted of three weekly departures, you will not be able to increase the number of departures.
  • Page 65 Use these links to enter additional information, such as Frequent Flyer number, Infants, or Extra seats. With Quick passenger record, up to ten names can be recorded at once. Please note that Frequent Flyer number and Extra seat cannot be added to an existing passenger.
  • Page 66 If a passenger would like to request an extra seat for their own comfort or additional cabin baggage, a second row is added to their name. If EXST or CBBG should be added to an existing passenger name, the original name must be set to no name first.
  • Page 67 You can download the name template here… …and upload the template here to record the names! “MR/MRS” should be Under Pax Type, please entered together with the enter “ADT/CHD”. first name. Up to 99 passenger names can be recorded at once. If required, you can repeat the upload with a second template.

  • Page 68: Doc Information

    DOC Information By clicking on passenger name in the passenger list, more details can be displayed and DOC information can be entered. The passenger details section is always read only. DOC S information can be entered for any PNR and is mandatory in case SFP is applicable for the PNR (BookaGroup will indicate if it is).
  • Page 69 If required, DOC O Information (Visa information, Redress number, Known Traveller number) can be entered here. Both DOC S and DOC O information can be added for all segments (pre-selected by default) or individually for a selected segment if needed. Page 69 of 80...

  • Page 70: Cancelling A Passenger

    Cancelling a Passenger Instead of cancelling the whole PNR or a multiple-PNR group, it is possible to cancel single passengers or seats. To reduce the number of seats not associated with a passenger (no names), choose Reduce No Names from the Action menu. If names have already been provided for specific passengers, then those passengers can be cancelled via the passenger list.

  • Page 71: Extra Baggage

    …or select an individual name and choose an action here. When selecting an action for a passenger with associated infant or extra seat, the respective action will be performed for all the associated records as well. In case the cancellation of passengers leads to an undercutting of the minimum group size, BookaGroup will return an error message.

  • Page 72: Export To Excel

    Export to Excel This option enables you to export the relevant information in form of an Excel sheet and save it locally to your computer. Please make sure to check all sheets in the Excel document (PNR, PAX, and PRICE). If you perform this action on the file level of multiple PNR, you will get an Excel document with one sheet only (“PNR”) with a basic overview of all the PNRs included in the file.

  • Page 73: After Ticketing

    All fares are eligible for rebooking, subject to availability. The minimum group size must be maintained at all times. Adding a long-haul segment to an existing short-haul or long-haul routing is not allowed. • One-way travel: change of main segment is not permitted. •...

  • Page 74: Cancelling A Group

    Cancelling a Group Cancellation of either the entire group or single passengers out of a booked group are subject to the to the cancellation conditions fixed in the contract. Before ticketing: the reservation or cancellation fee fixed in the contract applies. After Ticketing: Refunds are possible according the fare note of the issued fare.
  • Page 75 After cancellation, a success message will be displayed… …and the PNR will be shown as cancelled in a multiple-PNR file. Page 75 of 80...

  • Page 76: Reinstate

    The PNR will show the status cancelled. Flight and price information will remain visible even after PNR cancelled. Reinstate An existing booking that has been cancelled unintendedly or due to the non-respect of the given name or ticketing deadlines can be reinstated. Reinstated bookings will be considered as new bookings subject to a re-evaluation of availibility and fare.

  • Page 77: Ticket Issuance

    Ticket Issuance General Ticketing Instructions The ticket-designator and Passenger Type Code (PTC) "GR" must be added to the issued fare basis code in order to identify and track the group including the flown group revenue. Please check the applicable Fare Guarantee for Fare…. …...

  • Page 78: Validating/Ticketing Carrier

    Validating/Ticketing Carrier The validating/ticketing carrier is automatically determined by BookaGroup with any initial group booking. It is displayed in BookaGroup and also mentioned in the applicable contract. The validating/ticketing carrier cannot be changed during the entire lifecycle of a booking. It is mandatory to use the ticket stock of the indicated LHG validating carrier for ticketing.

  • Page 79: Glossary

    Glossary Ad-hoc bookings Single group requests Amadeus Amadeus Negospace is a special Amadeus functionality to administrate and Negospace handle tour operator allotments. Access restrictions apply for the Amadeus Allotments Negospace process (see Chapter 8.3) Corporate Discount Carrier Identification Plate Cont Continental travel, i.
  • Page 80 Passenger Type Code (“GR” for groups) Published fare Fares that are filed in ATPCO public tariff and visible and accessible to all Reservation Booking Designator RC (in Fare element) Refundable and changeable fare RN (in Fare element) Refundable, but not changeable fare Series bookings Refers to at least five departures with the same origin and destination.

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