10 Troubleshooting
I cannot hear any sound or the sound is poor,
what do I do?
•
Press + VOL - to increase the volume.
•
Press the MUTE button again to reactivate
the sound output.
Is there a maximum distance of transmission
between a Center and the NP1100 for
effective streaming?
Yes. The maximum distance of Wi-Fi
transmission is 250m measured in open spaces.
However, in a home environment, where solid
obstacles such as walls and doors are present,
the effective transmission distance is reduced
to 50-100m. Reposition the devices if you
experience transmission problems.
I have not received any registration email from
ConsumerCare@Philips.com.
•
Check that the email address that is
entered in the user registration section is
valid and spelled correctly.
•
Check that the PC has an active Internet
connection.
•
The Internet server may be busy, try again
later.
•
Check if the email was redirected to the
spam folder.
How do I avoid Wi-Fi interferences from
other devices that operate in the same
(2.4GHz) frequency spectrum, such as Dect
phones or bluetooth devices?
•
Move the NP1100 at least 3m away from
such devices.
•
Use a WEP/WPA encryption key when
you create the wireless connection your
PC / home network.
•
Change the operating channel on the
interfering devices.
•
Turn the devices in different directions to
minimize interference.
The wireless firmware update failed, what do
I do?
1
Ensure that the PC is connected to the
Internet.
EN
26
2
Use an Ethernet cable (sold separately) to
connect the NP1100 to the PC.
3
On the PC, launch the Device Manager
on the PC (see 'Update through PC
connection' on page 22) to update the
firmware.