Faq's - IOTA 2110 User Manual

FREQUENTLY ASKED QUESTIONS
Q: The battery does not charge. What should I do?
A: There are 3 main possible reasons for this problem: bad connection, improper temperature condition, or damaged battery or adapter.
As for bad connection, the user should:
1. Check all connectors to ensure proper connectivity;
2. Unplug the supplied AC power adapter from the wall and verify that the outlet is functioning;
3. Check all cable connections, plug the adapter back into the tablet, and then plug back into the wall socket;
In regards to improper temperature condition, i.e. the tablet's temperature is below 0 °C or higher than 35 °C, the user should change the
location and charge the battery in an ambient temperature between 0 °C to 35 °C. If the battery or adapter has been damaged, contact
an authorised reseller to replace the battery or power adapter.
Q: My battery drains quickly, even when the tablet is in Standby Mode. What is wrong with it?
A: If the tablet is not in range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains
the battery. So, temporarily turn off the tablet, or move the tablet in range of a network it can connect to, or temporarily turn off the
wireless connection on your tablet.
In addition, if the tablet keeps checking for Windows updates, even in Standby mode, the battery will drain quickly too. It is normal in
this case. The user can disable it by selecting "Never check for update". However, this is not recommended. The user should be cautious
before doing this.
Q: The Tablet does not turn on. What should I do?
A: It may be because the battery is completely discharged. Charge the tablet for at least 4 hours, then press and hold the Power Button
for 3 seconds to turn on the tablet.
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