Troubleshooting Guide - Philips AT 9500 User Manual

Troubleshooting Guide

Condition Meaning
Green POWER CarePartner
light is OFF. Telephone with
Reminders is not
receiving power.
Green POWER AC power is
light is flashing not available.
and phone has The CarePartner
dial tone. Telephone is
operating on
backup battery.
Green POWER Telephone line
light is flashing is not available.
and phone has
no dial tone.
Yellow RESET CarePartner
light is ON. Telephone is
in test mode.
Possible Cause
Power switch is off.
The CarePartner
Telephone is unplugged and
there is either no battery
or a dead battery in the
battery compartment.
Outlet is controlled by
a wall switch.
Power Failure. Back-up
battery out of power.
Loss of electrical power.
The CarePartner Telephone
is not connected to the
telephone line.
Another telephone in your
house is off the hook.
Loss of telephone service.
The RESET button on the
top of the CarePartner
Telephone was pressed.
Correction
Check to make sure the ON/OFF
power switch on the back of the
CarePartner Telephone is in the ON
position.
Make sure that the AC power adapter
is firmly plugged into the wall.
Plug the CarePartner Telephone into
an outlet that is not controlled by a
wall switch.
Your CarePartner Telephone will work
as a basic telephone (including Memory
Dialing) until power is restored.
The back-up battery will recharge
when power is restored.
Make sure that the AC power adapter
is connected to an outlet that is
receiving power and is not controlled
by awall switch. Check with your
electrical company to restore power.
Make sure that the CarePartner
Telephone is plugged into a working
telephone jack.
Make sure that all telephones in your
house are on the hook.
Check with your telephone company
to restore telephone service.
Press the RESET button to exit TEST
mode. Refer to the testing section
in the CarePartner Telephone with
Reminders Installation Manual.
Model 9500 User's Manual
19