Samsung HW-MS6500 User Manual page 73

Cannot connect to the TV.
If connected via a wired network
; Check if the cable is connected correctly.
(Check the port name to make sure that the cable is connected to the correct port.) (See the
corresponding page regarding each connection method)
; Press the (Source) button on the right side of the Soundbar or on the remote control to check
if the mode is correct.
If connected via a wireless network
; Connected via Bluetooth
1. Switch the Soundbar to "BT PAIRING" mode, and then use the TV to search again. (See page
9 for details)
; Connected via Wi-Fi
1. Check if the TV is a compatible model.
• Only Samsung smart TVs released after 2014 are supported.
2. Check if the TV is connected to Wi-Fi.
• If the TV is not connected to Wi-Fi, use the network menu on the TV to establish a
connection. (See the TV user manual)
3. Check if the Soundbar is connected to Wi-Fi.
• When connected, the Soundbar is found in the list of speakers when Samsung Multiroom
app is run on the mobile device (e.g. smartphone or tablet). (See page 18 for details)
4. Check for a DFS channel.
• If your wireless router (Wi-Fi) is using a DFS channel, you cannot establish a Wi-Fi connection
between the TV and Soundbar. Contact your Internet service provider for details.
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