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Sayson AltiTouch Plus User Manual

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Summary of Contents for Sayson AltiTouch Plus

  • Page 2: User Guide

    AltiTouch Plus User Guide Last Revised: June 18, 2002 AltiTouch Plus User Guide 2...
  • Page 3 While every effort has been made to ensure accuracy, Sayson Technologies Ltd. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 4: Table Of Contents

    SySpeed – System Speed Dial Directory....33 Paging ................35 AudPage – Overhead Paging........35 TrkPage – Overhead Zone Paging......35 Retrieving and Answering calls ...........36 AnyRing – System Call Pickup..........36 ExtRing – Individual Call Pickup ..........36 SysPrk – System Call Park Pickup.........37 AltiTouch Plus User Guide 4...
  • Page 5 Copying from the Callers List, the Redial List, or the Display to the Directory ...........50 Dialing from the Directory..........50 Deleting an Entry from the Directory.......51 Deleting all Entries in the Directory.........51 Locking the Directory ............51 5 AltiTouch Plus User Guide...
  • Page 6 FAQ .....................55 Limited Warranty.................60 Exclusions................60 Warranty Repair Services ............61 After Warranty Service ............61 Important Safety Instructions............62 Installation ................62 Use..................63 US Regulations – Please Read Carefully ........65 Federal Communications Commission (FCC) Notice ....65 EMI/EMC (FCC Part 15)............67 AltiTouch Plus User Guide 6...

  • Page 7: Introduction

    Introduction This manual covers the use of the AltiTouch Plus phone with the AltiGen phone system. The AltiTouch provides an easy to use interface through its large screen and 6 softkeys. By providing this interface, the user no longer has to remember all the phone feature codes to perform functions such as call handling, or extension management.

  • Page 8: Installation And Setup

    For a higher viewing angle, use the slots marked . For a lower viewing angle, use the slots marked . Then rotate the stand towards the phone until it snaps into place. AltiTouch Plus User Guide 8...
  • Page 9 9 AltiTouch Plus User Guide...

  • Page 10: Connect The Cords

    If you have installed the stand and are using the phone on a desk: Simply turn the telephone over so it rests on the stand. Connect the phone cord to a phone jack and plug the power adapter into a power outlet. AltiTouch Plus User Guide 10...
  • Page 11 Snap the faceplate into the recess provided above the dial pad. Slide the tab on the left-hand side of the faceplate into the slot. Then press on the right-hand side of the faceplate to snap it into place. 11 AltiTouch Plus User Guide...

  • Page 12: Screen And Softkey Setup

    If this is the case, skip to the next chapter. (The softkeys are the 6 buttons on either side of the screen. The softkey labels are the text that appears beside the buttons) AltiTouch Plus User Guide 12...
  • Page 13 If softkey labels do not appear on screen, dial 1-866-732-8791 toll free to program your phone. At voice prompt press 2 to download programming At the prompt "Do you have a passcode?" select "No" 13 AltiTouch Plus User Guide...
  • Page 14 2. After 3 beeps, you will be asked if you want to download the second slot of programming. Please press “YES” again. If the screen displays "Phone ID not found", please press the "Agent" softkey to connect with an agent. AltiTouch Plus User Guide 14...

  • Page 15: Getting Started

    Getting Started The AltiTouch Plus phone has pre-programmed softkeys to make call handling and managing calls easier. The AltiServ User Pocket Guide should be used if you to not have an AltiTouch phone. Please refer to this guide instead since you have an AltiTouch Plus phone.

  • Page 16: Idle State

    Making Calls, Retrieving Calls, and Managing Your Extension. Note: When you place the handset in the cradle or press the Goodbye button when the handset is in the AltiTouch Plus User Guide 16...

  • Page 17: Connected State

    We recommend using the idle state PICKUP softkey instead of the AltiGen keycode so that the connected state is immediately visible. 17 AltiTouch Plus User Guide...

  • Page 18: Inbound Call State

    Pickup the handset. When you answer the call, the screen will change to the connected state. If you ignore the call, it will go to voicemail and the phone will return to the idle state screen. AltiTouch Plus User Guide 18...

  • Page 19: Handling Calls

    Press the Pickup key from the idle state screen Press the SysPrk key, enter the park number and press Done 3. Or you can use the interactive System park retrieval described in the next section. 19 AltiTouch Plus User Guide...

  • Page 20: Retrieving Calls With Syspark

    Note: It is normal to hear a beep and a short pause before the screen appears. If you do not see this screen, contact your system administrator to make sure the AltiTouch Plus software has been installed on your server. To retrieve the call: 1.
  • Page 21 Parked by – Extension and name of person that originally parked the call Pickup – Softkey retrieves the parked call Refresh – Softkey updates the list of parked calls Hangup – Exit Syspark+ feature and return phone to idle state. 21 AltiTouch Plus User Guide...

  • Page 22: Transferring Calls

    Once the transfer is complete, the external caller’s line connects directly to the outside number. Since there are no longer any connections to internal users, internal trunk lines are then dropped, freeing up system trunk line resources for other calls. AltiTouch Plus User Guide 22...

  • Page 23: Consultation

    Consult with the 3 party Press the back key if you want to disconnect from the 3 party and go back to the original caller Or press the Hangup key to transfer the caller to the 3 party 23 AltiTouch Plus User Guide...

  • Page 24: Conference Calls

    – place callers in queue for most cases because you no longer have to interrupt your call, swap to the caller waiting and ask AltiTouch Plus User Guide 24...

  • Page 25: Single Call Waiting

    If you use the Hang-up key or Goodbye key when you hear the call waiting tone, the idle state screen will be present for a few seconds when you are connected to the second caller. It will switch to the connected screen after a few seconds. 25 AltiTouch Plus User Guide...
  • Page 26 When your extension is configured for multiple call waiting, you can switch between more than 2 callers by using the park and retrieve functions. Please also read the section titled Answering and Retrieving calls. AltiTouch Plus User Guide 26...

  • Page 27: Making Calls

    Redial List. 2. Use the keys to move the cursor to the number you want to dial. Lift the handset to dial the number, or press the Dial softkey or to dial the number using Handsfree. 27 AltiTouch Plus User Guide...

  • Page 28: Deleting The Redial List

    Redial List. Press the DeleteList softkey. Press the Delete softkey to confirm. Intercom and Set Paging You can intercom other AltiTouch Plus phones on your AltiServ system. Press the Intrcom softkey Enter the Extension you wish to call...

  • Page 29: Using The Dial Menu Screen

    After calling the extension, the screen will switch to the connected state. LastNum – Last Number Redial The AltiGen system saves and redials the last number dialed. 29 AltiTouch Plus User Guide...

  • Page 30: Lastclr - Dial Last Caller

    DirSrv+ - Directory Services The directory services present a graphical way of looking up phone numbers. The current version of AltiTouch Plus offers these directories: ExtList – Full office Extension list SySpeed – Listing of System speed dials Press the DirSrv+ softkey and the following screen will appear.

  • Page 31: Extlist - Extension List Directory

    If nothing happens after you press the DirSrv+ softkey, please contact your system administrator. This means the AltiTouch Plus software has not been installed on the AltiWare server. ExtList – Extension List Directory To search the extension list, press the ExtList softkey.
  • Page 32 Back – Return to Last Name Index table PgUp/PgDn – Moves cursor 4 lines up or down. Intercom calls can only be made to other AltiTouch Plus phones. Contact your system administrator if you’re not sure which extensions have this capability. AltiTouch Plus User Guide 32...

  • Page 33: Syspeed - System Speed Dial Directory

    You can also use the PgUp and PgDn softkeys if the index table is more than one page long. Press the Select softkey to view the list of items in that range of names. 33 AltiTouch Plus User Guide...
  • Page 34 Dial softkey to call the selected item. The Next and Prev softkeys will move to the next or previous group of numbers on the index table. The Back softkey will take you back to the index. AltiTouch Plus User Guide 34...

  • Page 35: Paging

    Press this key, then the 2 digit paging ID of the zone you wish to page. Note: A zoned public address system must be installed and connected to the AltiGen system’s trunks to use this feature. 35 AltiTouch Plus User Guide...

  • Page 36: Retrieving And Answering Calls

    (Oldest call first) ExtRing – Individual Call Pickup You will be prompted to enter the Extension of the ringing phone. Press the Done softkey and you will be connected to the call ringing at that extension. AltiTouch Plus User Guide 36...

  • Page 37: Sysprk - System Call Park Pickup

    Then press the Done softkey and you will be connected to the parked call. Managing Your Extension Vmail – Voicemail If you press the Vmail softkey on the Idle screen, you will see following screen. 37 AltiTouch Plus User Guide...

  • Page 38: Regular - Altimail Service

    Note: It is normal to hear a beep and a short pause before the Voicemail password screen appears. If nothing happens when you press the Vmail+ softkey, please contact your system administrator to ensure the AltiTouch Plus software is installed and AltiTouch Plus User Guide 38...
  • Page 39 New Messages Retrieved Messages (as email) Heard Messages Forwarded Messages You can move the cursor using the keys. You can also see the second column of information using the . This will display the date 39 AltiTouch Plus User Guide...
  • Page 40 Play softkey will load the next page of messages and pressing the Stop softkey will load the previous page. To Delete messages: Move the cursor ! to the message header AltiTouch Plus User Guide 40...
  • Page 41 To call someone back that left you a voicemail, you can press the Dial softkey and the following softkeys will be displayed. The following example illustrates how the keys work. Original Caller ID: 6045551212 95551212 916045551212 10digit 96045551212 Dial 6045551212 41 AltiTouch Plus User Guide...

  • Page 42: Dnd - Do Not Disturb

    Reactivates your extension at your original phone set or another one. If using a different phone set, that set must be deactivated for any prior extension. This can also be used to hear the currently active extension number for the phone set. AltiTouch Plus User Guide 42...

  • Page 43: Status - Feature Status Check

    Log out and block workgroup calls but receive other calls at your extension. Ready – Status Ready Tells the system your extension is ready to receive workgroup calls. This can be used to end a call Wrap Up Time delay. 43 AltiTouch Plus User Guide...

  • Page 44: Wait - Status Not Ready

    (activate the speaker by pressing ). The speaker will remain at this volume until it is adjusted again. Status lights Speaker Light • Speaker light is on: a call is on Handsfree (speaker). AltiTouch Plus User Guide 44...

  • Page 45: Telephone Light

    Additional AltiWare codes Station Privilege Override Dial #35 to have your own calling privileges at that phone set for the next call only. After the call, the phone set returns to its original call restrictions. 45 AltiTouch Plus User Guide...

  • Page 46: Station Speed Dial

    0 in the Auto Attendant, the system transfers the call to the next extension in the workgroup if one is configured. If there is no operator extension available, the system informs the caller that the AltiTouch Plus User Guide 46...

  • Page 47: Outside Call Blocking

    Tip: Store all your Directory contacts the same way, either first name first, or last name first. This will make it easier to find names and numbers. Adding a name and number to the Directory Press the Directory button 47 AltiTouch Plus User Guide...

  • Page 48: Entering Letters And Characters

    Entering Letters and Characters You can enter characters using the telephone’s dial pad. To enter a letter, press the key with that letter on it. If the letter is the second one on that key, press the AltiTouch Plus User Guide 48...

  • Page 49: Finding Entries In The Directory

    To change the number, use the Backspace softkey or to erase digits. Use the dial pad to add digits. Use the Pause softkey to insert a 2 second pause. The pause icon will appear. Press Save to move to the name. 49 AltiTouch Plus User Guide...

  • Page 50: Copying From The Callers List, The Redial List, Or The Display To The Directory

    Dialing from the Directory Find the entry you would like to call in the Directory. Lift the handset to dial the number, or press the Dial softkey or to dial the number using Handsfree. Directory unlocked. AltiTouch Plus User Guide 50...

  • Page 51: Deleting An Entry From The Directory

    You can lock the Directory so that entries cannot be deleted or changed. You cannot add entries to a locked directory. Press Press Press . The display shows Directory locked To unlock the Directory: Press Press Press . The display shows Directory unlocked. 51 AltiTouch Plus User Guide...

  • Page 52: Using The Callers List

    Calling an entry in the Callers List Find the entry you would like to call in the Callers List. Lift the handset to dial the number, or press the Dial softkey or to dial the number using Handsfree. AltiTouch Plus User Guide 52...

  • Page 53: Copying From The Callers List To The Directory

    Lift the handset to dial the number, or press the Dial softkey or to dial the number using Handsfree. Deleting an entry in the Callers List Find the entry you would like to delete in the Callers List. 53 AltiTouch Plus User Guide...

  • Page 54: Deleting All Entries In The Callers List

    Press the Delete softkey again to confirm. The display shows Item is erased. Deleting all entries in the Callers List Press the Callers button Press the DeleteList softkey. Press the Delete softkey to confirm. The display shows Callers list is empty. AltiTouch Plus User Guide 54...

  • Page 55: Faq

    Then, the first incoming call will update the phone with the time & date from the clock in the AltiServ system. Otherwise, use the Time/Date option in the options list to manually set the time and date. 55 AltiTouch Plus User Guide...
  • Page 56 AltiTouch services should be reloaded. If the restore key is not visible, follow the instructions in the section titled Screen and Softkey Setup. AltiTouch Plus User Guide 56...
  • Page 57 Please make sure your administrator has connected a music source to your AltiServ system. Do not use the button at the top of the phone as that will only place the caller on Hold at the set (similar to 57 AltiTouch Plus User Guide...
  • Page 58 Please make sure the dial tone is not disabled. You can toggle the dial tones on and off using #81 and #82 features. If your dial tone is disabled, then the phone presents the connected state screen so that you AltiTouch Plus User Guide 58...
  • Page 59 Please contact your AltiGen dealer to obtain updated programming for your AltiTouch Plus Phone. How come nothing happens when I press the DirSrv+, Vmail+ or SysPark+ keys? AltiTouch Plus software has not been installed on your server. Please contact your system administrator. 59 AltiTouch Plus User Guide...

  • Page 60: Limited Warranty

    Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly AltiTouch Plus User Guide 60...

  • Page 61: Warranty Repair Services

    Should the set fail during the warranty period, in North America, please call contact your authorized AltiGen dealer. Or for further information call Sayson Technologies at (604) 730-1842. Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any.

  • Page 62: Important Safety Instructions

    4. Use caution when installing or modifying telephone lines. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. AltiTouch Plus User Guide 62...

  • Page 63: Use

    8. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock. 9. Never spill liquid of any kind on the product. 63 AltiTouch Plus User Guide...
  • Page 64 15. WARNING: Do not insert the plug at the free end of the handset cord directly into a wall or base- board jack. Such misuse can result in unsafe sound levels or possible damage to the handset. 16. Save these instructions. AltiTouch Plus User Guide 64...

  • Page 65: Us Regulations - Please Read Carefully

    But if advance notice isn't practical, the telephone company will notify you as soon as possible. You will also be advised of your 65 AltiTouch Plus User Guide...
  • Page 66 A high total REN may prevent phones from ringing in response to an incoming call and may make placing calls difficult. In most areas, a total REN of 5 should permit normal phone AltiTouch Plus User Guide 66...

  • Page 67: Emi/Emc (Fcc Part 15)

    • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. 67 AltiTouch Plus User Guide...
  • Page 68 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. AltiTouch Plus User Guide 68...

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