Troubleshooting - OEM H-ANDROID PLUS NEW Owner's Manual

Troubleshooting

The following checklist can help you solve the problems which you may encounter when using the
unit. Before consulting it, check the connections and follow the instructions in the user manual.
Problem
General
The unit will not switch on.
No sound
The unit or screen does
not function normally.
Remote control
The remote control is not
working or does not work
properly
DVD mode
The appliance will not play
discs.
Sound skips due to
vibration.
TUNER mode
Unable to receive stations.
Poor quality reception of
radio station.
Preset stations are lost.
USB mode
Unable to insert USB
device.
Possible cause
Car ignition is not on.
Cable is not properly
connected.
Fuse is burnt.
Volume is set at minimum or
the mute function is on.
The unit system is unstable.
The battery is low or empty.
The disc is inserted incorrectly.
The disc is dirty or damaged.
Mounting angle is over 30˚.
Mounting is unstable.
The antenna is not connected
properly.
The antenna is not fully
extended or it is broken.
The battery cable is not
properly connected.
The USB device has been
inserted the wrong way round.
EN-25
Solution
Turn your car key in the ignition.
Check cable connection.
Replace fuse with a new fuse of the
same capacity.
Check the volume or switch the mute
function off.
Press the RESET button.
Change the batteries.
Disc must be inserted with the label
side facing up. Clean the disc and
check for damage. Try another disc.
Adjust mounting angle to less than
30˚.
Mount the unit securely with the
supplied parts.
Connect the antenna properly.
Fully extend the antenna and if
broken, replace it with a new one.
Connect the permanent live on the unit
to the permanent live on the vehicle.
Insert USB the other way around.