Technicolor COM1000 Integrator's Manual
  1. Manuals
  2. Brands
  3. Technicolor Manuals
  4. TV Tuner
  5. COM1000
  6. Integrator's manual
Technicolor COM1000 Integrator's Manual

Technicolor COM1000 Integrator's Manual

Directv
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
DIRECTV COM1000
Integrator's Manual
Software Version
ST02.08.07
REV. 2.72

Advertisement

Table of Contents
loading

Related Manuals for Technicolor COM1000

Summary of Contents for Technicolor COM1000

  • Page 1 DIRECTV COM1000 Integrator's Manual Software Version ST02.08.07 REV. 2.72...

  • Page 2: Table Of Contents

    5.1.1 Configuration tool ...................... 30 5.1.2 DHCP Server ........................ 30 5.1.3 Video Playback ......................31 5.1.4 System Logging ......................31 5.1.5 TFTP/FTP Server ......................31 5.1.6 IP Address Discovery ....................32 5.2 Connecting to the COM1000 ..................33 ©2011, 2012 Technicolor. All rights reserved.
  • Page 3 6.8.7 Reading the COM24 CAM Log Data ................75 6.8.8 Using the COM24 Software Reset Feature ..............79 6.9 Using the COM1000 TuneAll Command ..............80 6.10 Using the DIRECTV Electronic Program Guide (EPG) ..........83 6.10.1 Starting Out ......................85 6.10.2 Configuring the EPG ....................
  • Page 4 6.12 Using the COM24 ATSC Command ................94 6.13 Using the COM24 401 Command ................95 6.14 Using the COM24 QAM Command ................96 6.15 Using the COM24 Help Command ................99 7 COM1000 F ........100 IRMWARE PGRADE ROCEDURES 7.1 Preparing for a Firmware Upgrade .................
  • Page 5 Figure 20 – Tftpd32 File Transfer Progress Screen ..............42 Figure 21 – Tftpd32 Completed Transfer Screen ................42 Figure 22 - COM1000 Web Based User Interface Introduction Page .......... 43 Figure 23 - COM24 Discover Page ....................44 Figure 24 - Discover Page w. COM24FLX .................. 45...
  • Page 6 Figure 27 – COM1000 Refresh Page .................... 52 Figure 28 – COM1000 Display Page .................... 53 Figure 29 – COM1000 Pairing Info Page ..................54 Figure 30 – COM24 Multi-card Upgrade Feature ................ 56 Figure 31 – COM24 Multi-card Upgrade Results Page..............57 Figure 32 –...
  • Page 7 Figure 58 – QAM24 SW Upgrade ....................105 Figure 59 – QAM24 SW Upgrade Results ................. 106 Figure 60 – Network Connectivity Indicator LEDs ..............112 Figure 61 – Configuring VLC Media Player ................115 Figure 62 – Opening a Network Stream ..................116 Figure 63 –...
  • Page 8 THIS PAGE IS INTENTIONALLY BLANK...
  • Page 9 THIS PAGE IS INTENTIONALLY BLANK...

  • Page 10: Introduction

    NTRODUCTION This document describes the processes and procedures for configuring a COM1000 system. The following sections will provide a brief overview of the system hardware, an in-depth guide to the COM24 user interface, and descriptions of certain system processes. Also included are several indices that cover common troubleshooting problems.
  • Page 11 Technicolor, Arris, Harmonic Inc., Motorola, and Scientific-Atlanta/Cisco. An encryption technology used in the hospitality industry for the delivery of digital television signals of which Zenith Electronics LLC is the license holder. Pro:Idiom This is the encryption standard around which the COM1000 system is designed.
  • Page 12 Term Definition The process by which the COM 1000 system converts content streaming from Transcryption DIRECTV’s conditional access system to Pro:Idiom encrypted video. “Hot- The unit or device this term describes may be added to, removed from, or swappable” replaced within the system it is a part of without powering anything down. SD Standard Definition HD High Definition System...

  • Page 13: Com1000 Product Description

    The video output of a COM24 receiver can be viewed on a properly equipped commercial Pro:Idiom television or Pro:Idiom capable set-top box. Manufacturers of this equipment include but are not limited to LG, Phillips, Samsung, Sony, Enseo, and Technicolor.

  • Page 14: Figure 1 - Com1000 System Overview

    Digital TVs with tuners Figure 1 – COM1000 System Overview COM1000 System – This describes the entire video distribution system setup as seen above, including all devices and connections that work together to stream DIRECTV HD video programming.
  • Page 15 COM1000 system. QAM24 or QAM6 Cards – An optional board that replaces the Ethernet Card in the upper left side of a COM200 Chassis.
  • Page 16 content compression type and it will stream either MPEG-2 or MPEG-4 encoded transport streams.

  • Page 17: Mechanical Overview

    ECHANICAL VERVIEW The following sections contain a brief overview of the devices that you will be interacting with along with the associated hardware. The intent is to give you a working knowledge of how the system operates under normal circumstances so that you will be able to recognize it when something goes wrong.

  • Page 18: Com200 Rear View

    3.2 COM200 Rear View Gigabit Ethernet Port Power Supply Fans AC Input 1 AC Input 2 Exhaust Fan 1 Exhaust Fan 2 Rear Mounting Bracket Figure 3 – COM200 Rear View Figure 3 above shows the rear of the COM200 chassis. The two AC input connections shown at the bottom right provide power to the COM200 chassis.

  • Page 19: Com24 Card

    3.3 COM24 Card The COM24 card is a customized DIRECTV receiver with a built-in smart card and has been specifically designed to meet the unique requirements of the Lodging and Hospitality market. below shows a detailed picture of the COM24 card. Upper Thumbscrew Indicator Lights Reset Button...

  • Page 20: Com24Flx Card

    The COM24FLX as purchased is only capable of receiving SD programming. To upgrade a FLX card to receive two HD channels, a license key must be purchased from Technicolor. Almost all of the information regarding identification and configuration of the COM24 cards applies to the COM24FLX.

  • Page 21: Gbe Card

    QAM6 modulator is used. 3.6 XDR24 Card The XDR24 card is currently being deprecated. For additional support contact your equipment vendor or Technicolor. 3.7 QAM24 Board The QAM24 card is an Edge QAM that is installed directly into the COM200 chassis. It connects to the COM24 cards via a GigE connection on the back edge of the card.

  • Page 22: Figure 6 - Qam24 Board Installed In Chassis

    COM1000 system. Each QAM channel can carry 2 HD or 8 SD video channels. The QAM24 can be configured from any COM24 running version ST02.05.05 or higher. Figure 6 – QAM24 Board installed in Chassis The QAM24 board plugs into the Ethernet Card slot and therefore replaces that card. There are no card guides in the chassis;...

  • Page 23: Figure 7 - Qam24 Front View

    Card Edge Connector Ethernet Port RF Output LEDs Recessed Reset Button Figure 7 – QAM24 Front View The QAM24 outputs three unique channel-grouping of four channels each according to the EIA North American Cable Television Frequency Plan (see EIA-542B) from the front RF connector. The four channels within each channel-grouping must be adjacent to one another and within the same band.

  • Page 24: Getting Started

    The 10/100 Ethernet Interface on the front can be used to manage the COM1000 System. ETTING TARTED The COM1000 System is quite a bit different from the DIRECTV set-top box (STB) receiver traditionally used in these installations. This is because the COM1000 does not natively decode any audio or video, instead relying upon other devices in the system to decode and display the MPEG streams it produces.

  • Page 25: Figure 8 - Com200 Chassis Id Configuration Switch Location

    Chassis ID Configuration Switch Figure 8 – COM200 Chassis ID Configuration Switch Location Figure 9 – COM200 Chassis ID Configuration Switch Closeup...
  • Page 26 The DIP switch pictured above will allow you to assign the chassis a unique ID between 1 and 12 by setting the switches as described in Table 2. Note: The photo above and the table below are written as if you are standing with the front of COM200 facing you and are looking down on the rear side of the backplane.

  • Page 27: Installation Requirement Guidelines

    DOWN DOWN 4.2 Installation Requirement Guidelines Here are a few guidelines to keep in mind when installing the COM1000 system that will minimize the potential problems that the system could be expected to encounter. 4.2.1 General System Guidelines The optimum RF levels at the input of a COM120 or SWM are -30 to -50 dBm per...

  • Page 28: System Integrator Guidelines

    The system integrator must provide a mapping of TV channels to COM24 slots and tuners. The COM1000 will generally be preconfigured, including the appropriate RF and IP connections to an edge QAM device, which most likely is the QAM24. A COM120 RF Distribution panel, consisting of DIRECTV-approved multiswitches and B band converters, or a DirecTV SWM-32 unit, shall be supplied by the System Integrator.

  • Page 29: Figure 10 - Com24Flx To Swm Module Connections

    Figure 10 - COM24FLX to SWM Module connections...

  • Page 30: Configuring The System

    ONFIGURING THE YSTEM This section will guide the integrator through the process of configuring a COM1000 to meet the needs of the system operator. 5.1 Useful tools You should be aware that the firewall on your PC might prevent some of the following tools from working correctly.

  • Page 31: Video Playback

    The COM24 cards have the ability to send logging data to a remote destination. This is especially useful in situations where a management PC will remain with the COM1000 systems at all times, but it can also prove helpful when setting up and troubleshooting a system.

  • Page 32: Ip Address Discovery

    COM24 card. Because the COM1000 is field-upgradable, it is important that everyone working with the system in the field understands how to perform this function, so a brief overview of how to set up the TFTP server will be provided in Section 5.3.

  • Page 33: Connecting To The Com1000

    5.2 Connecting to the COM1000 5.2.1 Preparing Your Computer’s Network Connections As mentioned previously, interaction with the COM24 cards can only be achieved by providing a computer interface via one of the cards‟ Ethernet ports. However, this can only be achieved if the computer to be used for this purpose has been configured correctly.

  • Page 34: Figure 12 - Internet Protocol Configuration

    Figure 13 – Internet Protocol Configuration In the window that you have just opened, you will see that there are two options available for defining an IP address for your PC. If your system has a DHCP server, you may select the first option, “Obtain an IP address automatically.”...

  • Page 35: Avoiding Ip Address Conflicts

    5.3 Using a TFTP Server While you do have the option of using your choice of either FTP or TFTP to transfer data between the management PC and the COM1000 system, it is recommended that you use a TFTP program.

  • Page 36: Figure 14 - Accessing The Command Prompt Window

    Figure 14 – Accessing the Command Prompt window In the program window that appears, you will be prompted to enter a command. Type in “ipconfig” and press Enter (see Figure 15 below). Figure 15 – Running ipconfig...

  • Page 37: Configuring Your Tftp Server

    5.3.2 Configuring Your TFTP Server This section offers examples specific to the previously mentioned application Tftpd32. The primary function of this tool for most COM1000 systems will be to serve as a TFTP server to facilitate software upgrades. The DHCP server may also be used if a particular installation needs that functionality, but you should be aware of the effect that it will have on the system, as there is a possibility that it could pass out new IP addresses to the COM24 cards every time one of them reboots.

  • Page 38: Figure 16 - Tftpd32 Startup Screen

    From here, you may fine-tune the settings by clicking the “Settings” button at the bottom of the screen. Figure 16 – Tftpd32 Startup Screen The window that comes up should look like the one below in Figure 17. At times, things like firewall setting and improper IP address configurations can interfere with the file transfers between your computer and the COM24 cards.

  • Page 39: Figure 17 - Tftpd32 Settings Window (Global Settings)

    Figure 17 – Tftpd32 Settings Window (Global Settings)

  • Page 40: Figure 18 - Tftpd32 Settings Window (Tftp Settings)

    Figure 18 – Tftpd32 Settings Window (TFTP Settings)

  • Page 41: Figure 19- Tftpd32 Settings Window (Syslog Settings)

    Figure 19– Tftpd32 Settings Window (Syslog Settings) If you do not see a progress-bar (shown in Figure 20) within 30 seconds after hitting the Submit Query button on the upgrade page (see Section 7 on upgrading your system), then the file transfer will not happen.

  • Page 42: Figure 20 - Tftpd32 File Transfer Progress Screen

    Figure 20 – Tftpd32 File Transfer Progress Screen On rare occasions, the progress bar shown above in Figure 20 will appear, but you will find that the requested file has not successfully transferred to the COM24 card. In order to get a better understanding of what happened, you should be sure to review the “Log Viewer”...

  • Page 43: Using The Com1000 Web Interface

    Each COM24 card contains a basic web-based application that provides an easy means to control and configure the COM1000 system. This tool can be accessed by entering the IP address of one of the COM24 cards in the system into any web browser‟s address bar or by using the card discovery tool discussed in Section 5.1.6.

  • Page 44: Figure 23 - Com24 Discover Page

    Figure 25 shows a basic data summary that is also similar to the pages you will get by clicking on the Scan, Refresh, or Display hyperlinks at the top of any COM1000 web interface page. The differences will be discussed in later sections. Figure 24 shows the Discover page for systems containing COM24FLX cards.

  • Page 45: Figure 24 - Discover Page W. Com24Flx

    Figure 24 - Discover Page w. COM24FLX...

  • Page 46: Figure 25 - Com1000 Discover Page (Showing Colors)

    Program bit rate if directed to an internal QAM24 port (static snapshot) • Clickable Slot_ID link shows CAM log if there are authorization problems Issues for some of the tuners are shown color coded in Figure 25 below. Figure 25 – COM1000 Discover Page (showing colors)

  • Page 47: Fields Prior To St02.05.05 No Longer Present

    The following is a detailed list of the information found on these pages. 6.1.1 Fields prior to ST02.05.05 no longer present Edit – Clicking the Tune hyperlink is the method by which you access the “Channel Tune” interface of the COM24 cards (covered in Section 6.8.1). Each tuner in the system is independently controllable (two per card).
  • Page 48 wish to stream. Channel – This field shows the Channel Name and the DIRECTV channel number you tune to on a typical DIRECTV tuner. This field is also a link that permits the user to change channels. If the smart card has not been authorized or paired then the channel will be highlighted in red. SNR –...

  • Page 49: Scanning For Com24 Cards

    Using the Scan link is not recommended. Figure 26 below is the result obtained by clicking the Scan link at the top of any COM1000 web interface page. You may suppress the status messages at the top by the clicking the Display link.

  • Page 50: Figure 26 - Com1000 Scan Page

    Figure 26 – COM1000 Scan Page The Scan function displays a limited amount of information in the same format as was covered in Section 6.1. It primarily displays all IPs found within an area in numerical order. The information can be resolved into a more useable format (i.e. COM24 card information only) by...

  • Page 51: Refreshing The Com1000 Display

    6.3 Refreshing the COM1000 Display Figure 27 below is the result obtained by clicking the Refresh link at the top of any COM1000 web interface page. Please note that this table is filled in with data obtained during execution of either the Discover or Scan commands, so if it appears to be empty, simply perform one of these operations first and then come back to this screen.

  • Page 52: Displaying Com1000 Status

    Figure 27 – COM1000 Refresh Page 6.4 Displaying COM1000 Status By clicking the Display hyperlink at the top of any COM1000 web interface page, you can see the information last obtained from a Discover or Refresh with the signal status of all cards in the...

  • Page 53: Figure 28 - Com1000 Display Page

    Figure 28 – COM1000 Display Page When used in conjunction with the Scan and Refresh commands, it simply filters the table so that all discovered COM24 cards are shown at the top of the table and removes any system status...

  • Page 54: Evaluating Com24 Authorization Status

    6.5 Evaluating COM24 Authorization Status By clicking the PairingInfo hyperlink at the top of any COM1000 web interface page, you can quickly evaluate the authorization status of all cards in the system as shown in Figure 29 below. For details on how to obtain more in-depth information on this topic, please refer to Section 7.
  • Page 55 Following is a detailed list of information available on the PairingInfo page. Chassis – This field reports a unique identifier for the chassis. In systems that contain multiple chassis, this can be used to identify each card in the system. See Section 4.1 on how to assign unique identifiers to multiple chassis within a system.

  • Page 56: Figure 30 - Com24 Multi-Card Upgrade Feature

    Software Upgrade –The fields in this section are covered on the next page. Figure 30 below shows in detail the upgrade section available on the PairingInfo page. Figure 30 – COM24 Multi-card Upgrade Feature Following is a brief description of the relevant fields on this page. Upgrade –...

  • Page 57: Figure 31 - Com24 Multi-Card Upgrade Results Page

    Note: Options 4 through 7 are not available to users and are for development purposes only. Figure 31 – COM24 Multi-card Upgrade Results Page See Section 7 for more information on upgrading your system.

  • Page 58: Evaluating Com1000 System Status

    6.6 Evaluating COM1000 System Status By clicking the SysInfo hyperlink at the top of any COM1000 web interface page, you will access the page shown below in Figure 32. This table gives you the ability to select from one of a number of different unique identifiers for every COM24 card if your system needs such capability.
  • Page 59 Following is a detailed list of the information available on the SysInfo (System Info) page. Chassis – This field reports a unique identifier for the chassis. In systems that contain multiple chassis, this can be used to identify each card in the system. See Section 4.1 on how to assign unique identifiers to multiple chassis within a system.

  • Page 60: Evaluating Com1000 Health Status

    By clicking the HealthInfo hyperlink at the top of any COM1000 web interface page, you will access the page shown in Figure 33 below. The data available here gives you an impression of the overall health of the COM1000 system, and can be used to identify potential problem areas at a glance.
  • Page 61 Following is a detailed list of the information available on the HealthInfo page. Chassis – This field reports a unique identifier for the chassis. In systems that contain multiple chassis, this can be used to identify each card in the system. See Section 4.1 on how to assign unique identifiers to multiple chassis within a system.
  • Page 62 *See device labeled “Exhaust Fan 2” in Figure 3 in Section 3.2.

  • Page 63: The Tune Command

    6.8 The Tune Command The Basic Tune screen shown in Figure 34 can be accessed by clicking the ChannelNumber link in the Channel column of the Discovery page (see Figure 25 ). There was no equivalent to this screen in SW versions earlier than ST02.05.05. You can also access the Basic Tune screen of any given COM24 card and tuner combination by clicking the channel name/number hyperlink in the Channel column on the Refresh or Display pages.

  • Page 64: Tuning The Com24 Cards

    Dest_IP_Address – In this field, you will enter the IP address of the device you wish to stream video content to (i.e. an edge QAM). Dest_Port_Number – This field represents the port of the IP address you wish to stream video to.

  • Page 65: Figure 35 - Advanced Tune Screen Portion Of Advanced Edit Page

    Figure 35 – Advanced Tune screen portion of Advanced Edit page Information identify the tuner currently being tuned is displayed at the top of the web page below the command links. A unique tuner can be identified by chassis number, slot number, tuner number, and IP Address.
  • Page 66 Stream_ID – This field is optional, and allows a unique identifier to be applied to every video stream produced by the COM1000 system. The allowable values for this field are any whole number between 1 and 65535. The default value is 111.
  • Page 67 This allows you to turn Pro:Idiom encryption off so that a standard HDTV or PC-based utility like VLC Media Player can be used for troubleshooting. The value should be set to „1‟ at any other time. The default value is 0. Persistent –...

  • Page 68: Evaluating Com24 Informational Status

    6.8.2 Evaluating COM24 Informational Status The information shown in Figure 36 below is one of the subsections available on the Advanced Edit page. Figure 36 – “Info” Section on Advanced Edit Page. This section provides a selection of many key indicators to the operation of the COM24 card. It acts as a concise index to the characteristics of each individual COM24 card according to its status and user-defined settings.
  • Page 69 Chassis_ID – This field represents which COM200 chassis the card resides in when there are multiple chassis in the system. Slot_ID – This field identifies the card‟s location within a chassis, numbered 1 through 12. Tuner – This field identifies the tuner‟s location on the COM24 card (0 or 1). Card_IP –...

  • Page 70: Using The Com24 "Direct Tune" Feature

    This ability can especially useful when attempting to track and isolate RF problems with the COM1000 system. The data required to perform this operation can be gathered from the basic “Tune” interface shown in Figure 34 above. A brief explanation of each field follows.

  • Page 71: Using The Com24 Led Control Feature

    6.8.4 Using the COM24 LED Control Feature The information shown in Figure 38 below is one of the subsections available on the Advanced Edit page. Figure 38 – “LED Control” Interface on Advanced Edit page This section gives you the ability to assume control of the PWR LED temporarily. This feature can help you easily identify a specific card within a chassis if there is ever any doubt about which card you are accessing.

  • Page 72: Using The Com24 File Transfer Utility

    6.8.5 Using the COM24 File Transfer Utility The information shown in Figure 39 below is one of the subsections available on the Advanced Edit page. Figure 39 – “File Transfer” Interface on Advanced Edit page Similar in function to the upgrade section found on the PairingInfo page, this section provides you with a method of transferring software updates to or transferring log data from individual COM24 cards.
  • Page 73 Usage – This field is used to tell the COM24 which type of transfer to execute. Only two values are available for customer use (all others are for development purposes only): 2 = Software Upgrade – This option is used to update the COM24 software. In this case, the file is downloaded to the COM24 card specified by the earlier Card IP address.

  • Page 74: Setting The Com24 User Configuration Options

    6.8.6 Setting the COM24 User Configuration Options The information shown in Figure 40 below is one of the subsections available on the Advanced Edit page. Figure 40 – “User Config” Interface on Advanced Edit page This section gives you the ability customize select features of the COM24 cards to better suit your application.

  • Page 75: Reading The Com24 Cam Log Data

    4 = Fixed 5 = NA 6 = NA 7 = NA 8 = NoChange Base_IP – This field gives the COM24 card a starting point for defining its IP address in several of the modes listed above. Subnet – This field allows you to give a subnet mask of your choosing to the COM24 card. Clear this field to use a default subnet.

  • Page 76: Figure 41 - "Cam Log" Interface On Advanced Edit Page

    Figure 41 – “CAM Log” Interface on Advanced Edit page This section gives you the ability to read the log files generated by any COM24 card‟s Conditional Access Module (CAM), also known as its smart card. The messages reported here match the ones that may be seen on a normal set-top box, and can be used to determine whether the card has been properly authorized and paired.

  • Page 77: Figure 42 - Cam Log Report

    Under normal circumstances, an authorized card will produce a very short CAM log file that looks like the image shown in Figure 42 below. Figure 42 – CAM Log Report If, however, there are issues with the card‟s authorization, you will see messages that look more like this: 0 0 0: CARD_INSERTED 1 9 727: 727 - Program Not Available in Your Area (Service Blacked Out)
  • Page 78 There are a few fields as described below: Refresh – Refreshes this display. Clear_CAM_Log – Clears all current entries in that card‟s CAM log.

  • Page 79: Using The Com24 Software Reset Feature

    6.8.8 Using the COM24 Software Reset Feature The information shown in Figure 43 below is one of the subsections available on the Advanced Edit page. Figure 43 – “Reset” Interface on Advanced Edit page This section allows you to initiate a software reset on the card identified in the “CardIP” field. This is sometimes helpful in situations where a card has become non-responsive.

  • Page 80: Using The Com1000 Tuneall Command

    6.9 Using the COM1000 TuneAll Command The information shown in Figure 44 below is the result of clicking the TuneAll hyperlink at the top of any COM1000 web interface page. Figure 44 – COM1000 TuneAll Page...
  • Page 81 This section provides a practical way to configure an entire COM1000 system with minimal effort. In order to use this feature, you can start by copying and pasting the information provided at the bottom of the browser page (below the Submit Query button) either directly into the text field provided or into your text editor of choice, and then modifying it as indicated by the guide comments located above the text field.
  • Page 82 1-3-0, 192.168.4.245:6658, 17-65535-1; 1-3-1, 192.168.4.245:6659, 259-65535-1; 1-4-0, 192.168.4.245:6913, 209-65535-1; 1-4-1, 192.168.4.245:6914, 276-65535-1; 1-5-0, 192.168.4.245:6915, 280-65535-4; 1-5-1, 192.168.4.245:7169, 306-65535-4; 1-7-0, 192.168.4.245:7170, 501-65535-4; 1-7-1, 192.168.4.245:7171, 218-65535-4; 1-9-0, 192.168.4.245:7426, 206-65535-4; 1-9-1, 192.168.4.245:7427, 545-65535-4; After editing the tuning table, you simply need to copy and paste this information into the large field provided by the TuneAll command, and then click Submit Query.

  • Page 83: Using The Directv Electronic Program Guide (Epg)

    COM1000, an analog SMATV system, or over-the-air signals. The only limitation to what channels can be added to the EPG is that they must also exist in DIRECTV‟s channel lineup.
  • Page 84 6. It is possible to add non-DIRECTV channels to the EPG. This is done by adding an entry where instead of a DIRECTV channel number, the capital letter „N‟ appears followed by the channel name, and program information separated by underscore characters. For example: 10-1 NLobby_The_lobby_channel 1 17 7.

  • Page 85: Starting Out

    6.10.1 Starting Out In order to access the EPG setup screen shown in Figure 45 below, simply click the EPG hyperlink at the top of any COM1000 web interface page. Figure 45 – COM1000 EPG Page Following is a brief explanation of each field available on the EPG page as shown above.
  • Page 86 – This tells the guide whether to pull the data for the HD or the SD version of a particular channel. The default behavior for the COM1000 is to look for HD channels, so this setting allows you to add SD channels to the EPG if needed. Please note that on submission, the EPG...
  • Page 87 Non-DIRECTV channel (channel name Local) Note: The actual content could come from the COM1000, a separate analog SMATV system, or even from on-air, as long as the channel is available in DIRECTV‟s lineup. The first time you access the EPG page, it will be blank, as shown in Figure 45 above. Note that, as mentioned previously, this page applies to the card that you are currently logged in to, and that an EPG can only exist on one card.

  • Page 88: Figure 46 - Com1000 Epg Page (Configured)

    Figure 46 – COM1000 EPG Page (Configured)

  • Page 89: Configuring The Epg

    6.10.2 Configuring the EPG The screen shown in Figure 47 below is the result of clicking the EpgLoad button located at the bottom of the EPG screen. Doing this provides a convenient starting point for building an EPG for your system. Figure 47 –...
  • Page 90 The results shown on this page contain the programming information for all COM24 cards in your system based on the current tuning table. The function builds a channel lineup starting with channel 10. It then assigns channel information starting from the first tuner on the leftmost card in the lowest-numbered chassis and steps up one channel for every successive tuner.

  • Page 91: Figure 48 - Guide Channel (Epg)

    In order to customize the EPG to match the property‟s lineup, you will need to go back to the main EPG screen by clicking the EPG link at the top of the page. From this screen, you will need to tell the COM24 card where to send the EPG data (an edge QAM, for instance), define a time zone offset, and modify the lineup as needed.

  • Page 92: Adding A Logo To The Epg

    6.10.3 Adding a Logo to the EPG The COM24 has a built-in facility for superimposing a property‟s logo into the upper right corner of the EPG. Should the System Operator express an interest in providing such a logo, it is entirely up to the property to employ someone to do so.

  • Page 93: Using The Com24 Syslog Command

    The information shown in Figure 51 below is the result of clicking the Syslog hyperlink at the top of any COM1000 web interface page. Note that this method of displaying the syslog will only show the last 500 lines of messages from the card you are currently logged into.

  • Page 94: Using The Com24 Atsc Command

    In addition to clicking the Syslog hyperlink at the top of any COM1000 web interface page, the syslog data may also be accessed directly from the PairingInfo screen as discussed in Section 6.5 by clicking directly on the hyperlinks for each card‟s IP address, as seen in Figure 29.

  • Page 95: Using The Com24 401 Command

    6.13 Using the COM24 401 Command The 401 tab can send control messages to DCI401MCS Digital Security Terminator devices (DSTs). The DCI401 can receive Pro:Idiom encrypted QAM channels and output HDMI video to a TV. Each message can be sent to either a single DCI401 based on its unique Receive ID (RID) or to all DCI401s by setting the Receiver_ID to 0xffffffff.

  • Page 96: Using The Com24 Qam Command

    6.14 Using the COM24 QAM Command The QAM24 link will display the page below: Figure 52 – QAM24 Command Screen (top portion) The QAM24 card is controlled by any of the COM24 cards via Ethernet. The QAM24 card has a fixed IP address = 192.168.6.“Chassis ID”...

  • Page 97: Figure 53 - Qam24 Command Screen (Bottom Portion)

    QAM output channels have a destination port of QamChannel *16 + subchannel number. The top screen shows the status of each channel. The RF groups are labeled Qam1-Qam12. Each RF channel can have up to 8 subchannels or programs. If a subchannel is active, its bit rate will be shown.
  • Page 98 RF spurs. New reduced cost QAM-6 boards will only permit six QAM carriers to be active at a time. To increase the number of QAM carriers, additional licenses must be purchased from Technicolor and downloaded to the QAM24.

  • Page 99: Using The Com24 Help Command

    6.15 Using the COM24 Help Command The help command can be reached by clicking “Help” at the top of any COM1000 page. It briefly describes all of the other commands. Figure 54 – COM24 Help Command...

  • Page 100: Com1000 Firmware Upgrade Procedures

    PGRADE ROCEDURES When you first receive your COM1000 system, your distributor should have already installed the most recent firmware on every COM24 card. However, since we are continuing to improve upon the software associated with the system, you may find it useful to stay up-to-date as future versions are released.

  • Page 101: Figure 55 - Multi-Card Com24 Sw Upgrade

    If one desires to update all of the COM24 cards in a chassis, then all upgrade fields would be checked as shown in Figure 55 below. Figure 55 – Multi-card COM24 SW Upgrade Please note that when executing a multi-card firmware upgrade, the upgrade command will be sent to the leftmost card slot first, and then to each of the cards in succession.

  • Page 102: Figure 56 - Multi-Card Com24 Sw Upgrade Results

    The results of the upgrade in Figure 55 is shown in Figure 56. Figure 56 – Multi-card COM24 SW Upgrade Results...

  • Page 103: Upgrading A Flx24 From Sd To Hd

    Technicolor. To purchase a key, contact your distributor. Once an upgrade license has been purchased, it is applied using the – COM1000 Pairing Info Page as shown in Figure 57 below. To apply a key, an entry is made in the Key Entry text box using the...

  • Page 104: Upgrading Qam24 Firmware

    Figure 57 - COM24FLX PairingInfo screen 7.4 Upgrading QAM24 Firmware Upgrading the firmware for the QAM24 is similar to updating the firmware for the COM24 and XDR24 except for the following differences: QAM24 upgrade is tftp only. Ftp is not available.

  • Page 105: Figure 58 - Qam24 Sw Upgrade

    Only one QAM24 can be updated at a time. QAM24 does not automatically reset after the new SW is downloaded. It must be manually reset by depressing the recessed reset button on the front of the card. To perform the SW update, first access the QAM command as shown in Figure 52 in Section 6.14.

  • Page 106: Figure 59 - Qam24 Sw Upgrade Results

    Figure 59 shows the results of starting a QAM24 SW upgrade. Figure 59 – QAM24 SW Upgrade Results...

  • Page 107: Com1000 Diagnostic Capabilities

    IAGNOSTIC APABILITIES When it comes to troubleshooting your COM1000 system, the COM24 card has a few built-in mechanisms that can assist you. Each of these can be very helpful in diagnosing general issues associated with system status and card connections that will be covered in the following sections.

  • Page 108: System Startup

    It is important to understand the behaviors associated with the execution of normal procedures before you can effectively diagnose any card issues. This section covers the sequence of events that occur in a COM1000 system at boot-up. The COM24 card goes through four steps at startup: 1.

  • Page 109: Normal Operation

    PWR LED begins flashing at any point other than under inoperable weather conditions, it may be an indication that there is something wrong with the integrity of the RF signal between the satellite dish and the COM1000.

  • Page 110: Software Upgrade

    8.1.4 Software Upgrade There are two phases to the COM24 software upgrade sequence. The initial phase is referred to as the bootloader, and it is at this time that the card evaluates requests for a software upgrade. The second phase, also known as the updater, is when the new code is downloaded, authenticated, and installed to the card.
  • Page 111  The directory path and filename do not exceed the maximum limit of 200 characters.

  • Page 112: Network Connectivity Indicators

    8.2 Network Connectivity Indicators The Ethernet jack on the face of the COM24 and XDR24 cards contain two LEDs. The upper one is a yellow-orange color and it indicates whether video is flowing from the card. The lower one is a bright green color, and it indicates whether the Ethernet port is actively linked with another.

  • Page 113: Directv Authorization

    If they do not, check the CAM log for any new error messages. Under normal circumstances, the COM24 cards in the COM1000 system should never lose their authorization. However, like a normal DIRECTV set-top box, if a card is left unconnected from...

  • Page 114: General Troubleshooting Tips

    ENERAL ROUBLESHOOTING The most common problems encountered with the COM1000 systems are due to bad or loose connections. Before moving on to detailed troubleshooting of any problem, you should check whether all necessary connections (power supply, Ethernet, and coaxial cables) are fully plugged or screwed in, and that all cards are fully inserted.

  • Page 115: Streaming Video To Your Pc

    VLC Media Player (as covered in Section 5.1). The instructions for configuring your PC to stream video from the COM1000 using the VLC Media Player application are included below. First, you will need to tune the COM24 card you are testing to stream to your PC. The instructions for doing so follow.

  • Page 116: Figure 62 - Opening A Network Stream

    In the new window (see Figure 62), set the network URL to something like “udp://@17”, where “udp” stands for the UDP protocol, “@” stands for your PC, and 17 is the port number. The “//” and “:” are delimiters. Set the “Port” field to the value you were asked to note earlier during setup.

  • Page 117: Preventing Pro:idiom Key Loss

    The QAM24 modulator solves this problem by automatically moving only the Pro:Idiom key packets to a high PID range that is only used for Pro:Idiom key packets. If a non-Technicolor piece of equipment is sending packets in the high PID range that overlaps the Pro:Idiom key PIDs then contact Technicolor for how to modify the QAM24‟s Pro:Idiom key PIDs.

  • Page 118: Changing The Input

    10.3 Changing the Input If a particular channel in the system is not playing, the first thing you should do is to ensure that your RF signal strength is outputting appropriate values. Next, try resetting the card. If the problem persists, you need to determine whether the video feed is glitchy or if you are working with faulty equipment.

  • Page 119: Appendix A Com24 Ip Configuration Considerations

    The COM24 cards have a lot of flexibility when it comes to selecting an IP addressing scheme to use on your COM1000 system. This flexibility can be very helpful in making sure you get the optimal IP configuration for your installation, but it also has the potential to make the system non-operational if care is not exercised when changing these parameters.
  • Page 120 1 = DHCP_Persistent This is the setting recommended for any COM1000 system that is installed on a network expected to contain a DHCP server. This mode will ensure that the cards will always have the same IP addresses, as each card will store the initial IP address assigned to it in its memory and request the same address from the DHCP server every time it reboots.
  • Page 121 2 = Do not use 3 = Do not use 4 = Fixed This mode is designed to give you the ability to “hard-code” the IP address of each COM24 card in your system. This mode gives you the luxury of controlling what IP addresses are assigned to each card, and works the same way regardless of whether or not a DHCP server is present.
  • Page 122 A.3 B The Base_IP field tells the COM24 card what IP address to use in mode Fixed. In order to ensure a level of uniformity across all of your COM100 installations, it a good practice to assign addresses for the cards in the 192.168.1.xxx or the 192.168.3.xxx subnets.
  • Page 123 A.4 S UBNET The Subnet field tells the COM24 card what subnet mask to apply to the IP address it generates. This field is optional and, if left blank, the COM24 will not apply any subnet mask. If the subnet mask is incorrectly set, it may not be possible to talk to the card. To force the card to reset the subnet to the 255.255.0.0 default, reboot the card four times each time waiting for the power LED to flash before rebooting.

  • Page 124: Appendix B Rf Sanity Check

    As a final check to confirm that correct RF signal levels are being received by the COM24 cards, the following table summarizes “typical” SNR and AGC values that must be received to ensure proper operation of the COM1000. It should be noted that this table is only valid for the CONUS (Continental United States) feeds.
  • Page 125 Appendix C Troubleshooting the COM1000 Problem/ Condition Possible Interpretations What to do Card is still searching for guide. If the current weather conditions are PWR LED continues to flash Communication with card may be favorable, it is recommended that the...
  • Page 126 Problem/ Condition Possible Interpretations What to do Card has not fully booted yet. Wait for the PWR LED to stop flashing. An invalid IP destination was Verify the configuration settings. 192.168.0.0 IP Address = entered. Try reprogramming the card, making sure Card rebooted with Persistent set to to set Persistent set to „1‟.
  • Page 127 Problem/ Condition Possible Interpretations What to do If the channels are supposed to be coming from the same slot, it could mean a problem with that COM24 Verify that the PWR and Tuner LEDs card behave as expected If the channels are on different cards, Verify that there are no authorization No video on multiple channels.
  • Page 128 Problem/ Condition Possible Interpretations What to do Older COM200 Chassis (pseudo codes BC004 and NC004) require In such an installation, an external GbE Video quality severely that multicast streams be sent out the switch will be required. degraded when using an IP- front port and an external Ethernet Due to the high bitrate requirements of the only distribution system.

Table of Contents