AMD Opteron LS20 Problem Determination And Service Manual
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AMD Opteron LS20 Problem Determination And Service Manual

AMD Opteron LS20 Problem Determination And Service Manual

Type 8850 for ibm bladecenter
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AMD Opteron LS20 Type 8850
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Problem Determination and Service Guide

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  • Page 1 AMD Opteron LS20 Type 8850 for IBM BladeCenter Problem Determination and Service Guide...
  • Page 3 AMD Opteron LS20 Type 8850 for IBM BladeCenter Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 91. Third Edition (February 2005) © Copyright International Business Machines Corporation 2005. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Contents Safety ......v Guidelines for trained service technicians ....vi Inspecting for unsafe conditions .
  • Page 6 Index ......95 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 7: Safety

    Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

  • Page 8: Guidelines For Trained Service Technicians

    Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools or testers. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 9: Safety Statements

    v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
  • Page 10 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 11 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 12 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 13 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 14 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 15: Chapter 1. Introduction

    This Problem Determination and Service Guide contains information to help you ® solve problems that might occur in your AMD Opteron LS20 Type 8850 for IBM BladeCenter server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

  • Page 16: Notices And Statements In This Document

    Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 17: Ls20 Type 8850 Specifications For Non-Nebs/Etsi Environments

    Dual-channel Gigabit Ethernet Supports up to two microprocessors Environment: controller v Air temperature: v AMD Opteron processor v Expansion card interface – Blade server on: 10° to 35°C (50° v AMD chipset v Baseboard management controller to 95°F). Altitude: 0 to 914 m (BMC) with IPMI firmware (2998.69 ft)

  • Page 18: Blade Server Control Panel Buttons And Leds

    If there is no response when you press the keyboard/video/mouse select button, you can use the management-module Web interface to determine whether local control has been disabled on the blade server. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 19 ® ® If you install a supported Microsoft Windows operating system on the blade server while it is not the current owner of the keyboard, mouse, and video, a delay of up to 1 minute occurs the first time you switch the keyboard, mouse, and video to the blade server.

  • Page 20: Turning On The Blade Server

    If the operating system stops functioning, you can press and hold the power-control button for more than 4 seconds to turn off the blade server. v The management module can turn off the blade server. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 21: System-Board Layouts

    System-board layouts The following illustrations show the connectors, LEDs, switches, and jumpers on the system board. The illustrations in this document might differ slightly from your hardware. System-board connectors The following illustration shows the connectors on the system board. Battery (BH1) I/O expansion option I/O expansion option connector (J10)

  • Page 22: System-Board Leds

    The following illustration shows the light path diagnostics panel on the system board. NMI error LED Microprocessor mismatch error LED SBRD System-board error LED TEMP Over temperature error LED Light path diagnostics LED Light path diagnostics switch AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 23: Chapter 2. Diagnostics

    Chapter 2. Diagnostics This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server. If you cannot locate and correct the problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 89 for more information.
  • Page 24 DIMMs b. (Trained service technician only) System board assembly 1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the system board assembly. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 25 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 26 19 for more information on the 289 error). 2. Check the DIMM error LEDs. 3. Check the Management Module for DIMM errors (refer to the documentation for your BladeCenter Unit type). AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 27 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 28 DIMMs b. (Trained service technician only) System board assembly Two short beeps Information only, configuration has Run the Configuration/Setup Utility program. changed. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 29 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 30 See “Solving undetermined problems” on page (System error LED is OFF) No beep and no video See “Light path diagnostics” on page 40. (System Attention LED is AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 31: Error Logs

    Error logs The BMC log contains all system status messages from the blade server service processor. The management-module event log in your BladeCenter unit contains messages that were generated on each blade server during POST and status messages from the BladeCenter service processor. (See the documentation for the management module in your BladeCenter unit type.) The following illustration shows an example of a BMC log entry.
  • Page 32 4. From the top of the screen, select Hardware Info. 5. From the list, select BMC Log. For complete information about using the Configuration/Setup Utility program, see the Installation and User’s Guide. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 33: Post Error Codes

    POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,”...
  • Page 34 3. Replace the following components one at a time, in the order shown, restarting the server each time. a. Disabled DIMM b. (Trained service technician only) System board assembly AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 35 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 36 (Trained service technician only) Microprocessor 2 c. (Trained service technician only) System board assembly 1295 ECC circuit check. (Trained service technician only) Replace the system board assembly. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 38 3. Replace the following components one at a time, in the order shown, restarting the server each time. a. Failing adapter b. (Trained service technician only) System board assembly AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 40: Checkout Procedure

    If the blade server front panel shows no LEDs, verify the blade server status and errors in the BladeCenter Web interface; also see “Solving undetermined problems” on page 51. v If device errors occur, see “Troubleshooting tables” on page 27. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 41: Performing The Checkout Procedure

    Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. If the blade server is running, turn off the blade server. 2. Turn on the blade server. Make sure that the server has control of the video (the keyboard/video/mouse button is lit).

  • Page 42: Cd Or Dvd Drive Problems

    You can now safely switch ownership of the media tray to another blade server. happens when you have not safely stopped the drives before switching ownership of the media tray [CD or DVD drive, diskette drive, and USB port].) AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 43: Diskette Drive Problems

    Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 44: Hard Disk Drive Problems

    Ensure that the SCSI bus and devices are configured correctly. 2. Check the BMC log (see “Error logs” on page 17). AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 45: Keyboard, Mouse, Or Pointing-Device Problems

    Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 46: Memory Problems

    1. (Trained service technician only) Reseat microprocessor 1. beep during POST, indicating 2. (Trained service technician only) Replace microprocessor 1. that the startup (boot) microprocessor is not working correctly. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 47: Monitor Or Video Problems

    Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.

  • Page 48: Network Connection Problems

    The settings in the switch module are appropriate for the blade server (settings in the switch module are blade-specific). If the problem remains, see “Solving undetermined problems” on page 51. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 49: Optional-Device Problems

    Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 50 System under recommended voltage for 1. Reseat the blade server. +3.3v. 2. Replace the blade server. System under recommended 5V fault. 1. Reseat the blade server. 2. Replace the blade server. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 51: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 52: Serverguide Problems

    (SCSI RAID systems), or the ServerGuide System Partition available. is not present. Run the ServerGuide program and make sure that setup is complete. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 53: Service Processor Problems

    Service processor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 54: Light Path Diagnostics

    BladeCenter unit. The LEDs will remain lit for as long as you press the switch, to a maximum of 25 seconds. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 55 The following illustration shows the locations of the system board error LEDs. SCSI 0 error LED (CR51) BMC error LED (CR47) (future use) (future use) SCSI 1 error LED (CR53) Light path diagnostics panel DIMM 1 error LED (CR52) (future use) Microprocessor 1 error LED (CR54) DIMM 2 error LED (CR48)

  • Page 56: Light Path Diagnostics Leds

    1. Replace the blade server cover, reinsert board error) the blade server in the BladeCenter unit, and then restart the server. 2. (Trained service technician only) Replace the system board assembly. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 57: Diagnostic Programs, Messages, And Error Codes

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 58: Diagnostic Text Messages

    The result is followed by an error code or other additional information about the error. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 59: Viewing The Test Log

    Viewing the test log To view the test log when the tests are completed, select Utility from the top of the screen and then select View Test Log. The test-log data is maintained only while you are running the diagnostic programs. When you exit from the diagnostic programs, the test log is cleared.
  • Page 60 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 1 b. (Trained service technician only) System board assembly AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 62 1. Reseat hard disk drive 2. Note: If RAID is configured, the fixed disk 2. Replace hard disk drive 2. number refers to the RAID logical drive. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 63: Recovering From A Bios Update Failure

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 64: Service Processor (Bmc) Error Codes

    An improper SCSI configuration v Duplicate SCSI IDs in the same SCSI chain For any SCSI error message, make sure that the SCSI devices are configured correctly. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 65: Solving Undetermined Problems

    Solving undetermined problems Note: When you are diagnosing a problem in the LS20 Type 8850, you must determine whether the problem is in the blade server or in the BladeCenter unit. v If all of the blade servers have the same symptom, it is probably a BladeCenter unit problem;...

  • Page 66: Calling Ibm For Service

    Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 67: Chapter 3. Parts Listing, Type 8850

    Chapter 3. Parts listing, Type 8850 The following replaceable components are available for the LS20 Type 8850 blade server. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/support/ Under Search technical support, type 8850 and click Search. 3.

  • Page 68: Server Replaceable Units

    Memory, VLP, 4 GB PC3200 (option) 39M5854 Bezel assembly (all models except 56x, 66x, 72x, 82x, 92x) 31R3402 Bezel assembly (all models 56x, 66x, 72x, 82x, 92x) 40K6247 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 69 CRU No. CRU No. Index Description FRU No. (Tier 1) (Tier 2) Filler, microprocessor heat sink (all models) 31R3407 System board assembly (all models except 56x, 66x, 72x, 82x, 31R3389 92x) System board assembly (all models 56x, 66x, 72x, 82x, 92x) 40K6246 Alcohol wipes (all models) 59P4739...
  • Page 70 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 71: Chapter 4. Removing And Replacing Blade Server Components

    Chapter 4. Removing and replacing blade server components Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 72: System Reliability Guidelines

    Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 73: Removing And Installing The Blade Server In A Bladecenter Unit

    Removing and installing the blade server in a BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade server, expansion unit, or filler blade installed in each blade bay. v Note the bay number. Reinstalling a blade server into a different bay than the one from which it was removed could have unintended consequences.
  • Page 74 6. Push the release levers on the front of the blade server closed. 7. Turn on the blade server (see “Turning on the blade server” on page 6 for instructions). AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 75 8. Make sure that the power-on LED on the blade control panel is lit continuously, indicating that the blade server is receiving power and is turned on. 9. (Optional) Write identifying information on one of the user labels that come with the blade servers and place the label on the BladeCenter unit bezel.

  • Page 76: Operating The Blade Server Cover

    4. Press the blade-cover release on each side of the blade server and lift the cover open. 5. Lay the cover flat, or lift it from the blade server and store it for future use. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 77 To close the blade server cover, complete the following steps. Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Blade-cover release Blade-cover release Important: The blade server cannot be inserted into the BladeCenter unit until the cover is installed and closed.

  • Page 78: Removing And Replacing The Bezel Assembly

    2. Connect the control-panel cable to the control-panel connector on the system board. 3. Carefully slide the bezel assembly onto the blade server until it clicks into place. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 79: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. SCSI hard disk drive To remove a SCSI hard disk drive, complete the following steps: Hard drive...
  • Page 80 62 for instructions). 4. Install the blade server into the BladeCenter unit. See “Removing and installing the blade server in a BladeCenter unit” on page 59 for instructions. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 81: Memory Modules (Dimms)

    Memory modules (DIMMs) The following notes describe the types of dual inline memory modules (DIMMs) that the blade server supports and other information that you must consider when installing DIMMs: v The system board contains four DIMM connectors and supports two-way memory interleaving.
  • Page 82 DIMM is free from the system board connector. c. Carefully lift the DIMM out of the blade server and place it on a non-conductive surface. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 83 To install a replacement memory module (DIMM), complete the following steps: 1. Read the documentation that comes with the DIMMs. 2. Locate the DIMM connectors on the system board. Determine the connector into which the DIMM will be installed. Microprocessor 1 DIMM 2 (J30) DIMM 1 (J31) Microprocessor 2...

  • Page 84: I/O Expansion Card

    5. Gently pivot the wide end of the card out of the expansion card connectors; then, slide the notched end of the card out of the raised hook on the tray and lift the card out of the blade server. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 85 To install a replacement small-form-factor expansion card, complete the following steps: 1. Install the small-form-factor expansion card, as shown in the following illustration. Expansion card a. Orient the expansion card. b. Slide the notch in the narrow end of the card into the raised hook on the tray;...
  • Page 86 6. To remove the expansion card tray, remove the screws that secure it to the system board. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 87 To install a replacement standard-form-factor expansion card, complete the following steps. Expansion card Expansion card tray 1. If the expansion card tray was removed, secure the tray to the system board with the screws from the option kit or from the removed drive tray. 2.

  • Page 88: Battery

    “Removing and installing the blade server in a BladeCenter unit” on page 59 for instructions). 3. Open the blade server cover (see “Operating the blade server cover” on page 62 for instructions). 4. Locate the battery on the system board. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 89 Battery (BH1) 5. Remove the battery: a. Use one fingernail to press the top of the battery clip away from the battery. The battery pops up when released. b. Use your thumb and index finger to lift the battery from the socket. To install the replacement battery, complete the following steps: 1.

  • Page 90: Removing And Replacing Frus

    4. Open the blade server cover (see “Operating the blade server cover” on page 62 for instructions). 5. Remove the bezel assembly (see “Removing and replacing the bezel assembly” on page 64 for instructions). AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 91 6. Identify the microprocessor to be removed. Note: If you are replacing a failed microprocessor, verify that you have selected the correct microprocessor for replacement (see “Light path diagnostics” on page 40). Heat sink Microprocessor 7. Remove the heat sink: a.
  • Page 92 Microprocessor Microprocessor- locking lever Microprocessor socket v Avoid touching the components and gold pins on the microprocessor. 9. Pull the microprocessor out of the socket. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 93 To install a replacement microprocessor, complete the following steps Heat sink Microprocessor Attention: Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket. Doing so might result in permanent damage to the system board.
  • Page 94 4. Carefully close the lever to secure the microprocessor in the socket. Note: A new microprocessor comes in a kit with a heat sink. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 95 5. Install a heat sink on the microprocessor. Attention: v Do not set down the heat sink after you remove the plastic cover. v Do not touch the thermal grease on the bottom of the heat sink. Touching the thermal grease will contaminate it. If the thermal grease on the microprocessor or heat sink becomes contaminated, contact your service technician.

  • Page 96: System Board Assembly

    62 for instructions). 4. Install the blade server into the BladeCenter unit. See “Removing and installing the blade server in a BladeCenter unit” on page 59 for instructions. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 97: Chapter 5. Configuration Information And Instructions

    Chapter 5. Configuration information and instructions This chapter provides information about updating the firmware and using the configuration utilities. Updating the firmware IBM will periodically make firmware updates available for the blade server. Use the following table to determine the methods you can use to install these firmware updates.

  • Page 98: Configuring The Blade Server

    Set and change settings for advanced hardware features v View and clear error logs v Change interrupt request (IRQ) settings v Enable USB legacy keyboard and mouse support v Resolve configuration conflicts AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 99: Starting The Configuration/Setup Utility Program

    Starting the Configuration/Setup Utility program Complete the following steps to start the Configuration/Setup Utility program: 1. Turn on the blade server. 2. Immediately give the blade server control of the BladeCenter unit shared keyboard, mouse, and video ports. v If you are managing the blade server using the BladeCenter system console, press the KVM select button on the blade server.

  • Page 100: Configuring The Gigabit Ethernet Controllers

    (See your operating system device driver documentation for information about configuring for failover.) Important: To support failover on the blade server Ethernet controllers, the Ethernet switch modules in the BladeCenter unit must have identical configurations. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 101: Blade Server Ethernet Controller Enumeration

    Blade server Ethernet controller enumeration The enumeration of the Ethernet controllers in a blade server is operating-system dependent. You can verify the Ethernet controller designations a blade server uses through the operating-system settings. The routing of an Ethernet controller to a particular I/O-module bay depends on the type of blade server.
  • Page 102 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 103: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your ERserver or IntelliStation ®...

  • Page 104: Getting Help And Information From The World Wide Web

    In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 105: Appendix B. Notices

    Appendix B. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area.

  • Page 106: Trademarks

    Red Hat, Inc., in the United States and other countries. Other company, product, or service names may be trademarks or service marks of others. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 107: Important Notes

    Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often less than the maximum possible. When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes.

  • Page 108: Battery Return Program

    IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call. In the Netherlands, the following applies. For Taiwan: Please recycle batteries. AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...

  • Page 109: Index

    Index connectors (continued) memory 7 assertion event, BMC log 18 microprocessor 7 attention notices 2 SCSI 7 system board 7 control panel, buttons and LEDs 4 controller battery Ethernet 86 connector 7 controller enumeration 87 replacing 74 cover battery, replacing 74 closing 63 beep code errors 9 opening 62...
  • Page 110 30 network connection problems 34 no beep symptoms 16 notes 2 jumpers, system board 7 notes, important 93 notices and statements 2 keyboard problems 31 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 111 online documentation 1 SCSI error messages 50 opening the blade server cover 62 SCSI hard disk drive optional device problems 35 installing 66 removing 65 SCSI RAID configure an array 87 ServerGuide parts listing 54 problems 38 password Setup and Installation CD 83 power-on 85 service processor error codes 50 pointing device problems 31...
  • Page 112 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide...
  • Page 114 Part Number: 24R9677 Printed in USA (1P) P/N: 24R9677...

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