Shaw AASTRA User Manual

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Shaw Business

Hosted PBX user guide

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Summary of Contents for Shaw AASTRA

Page 1 Shaw Business Hosted PBX user guide...
Page 2: Table Of Contents
25 Reception Phone Features 26 Additional Features 27 Other Hosted PBX Features 28 Support The following offers are subject to change without notice. Shaw products and services are subject to our terms of service as occasionally amended. Visit shaw.ca for more details.
Page 3: Welcome
Welcome to Shaw Hosted PBX Inside you’ll find easy-to-follow instructions for all the features included with your Shaw Business Hosted PBX service, If you have any questions, our Shaw Client Services team will be happy to help. Please call 1 866 244 7474 or visit us online at shaw.ca/business.
Page 4: Aastra Hosted Ip Phone
AASTRA Hosted IP phone IP phone components 6757i Handset High Quality Speakerphone Message Waiting Lamp Goodbye Key Options Key Hold Key Redial Key Softkeys Four (5) Line Call Appearance Keys Speakerphone/Headset Key Mute Key Navigation Keys Keypad LCD Screen Volume Control (+) (-)
Page 5 Line/Call Appearance Key: Connects you to a line or call. The Aastra 6757i IP phone supports up to 4 line keys. Handsfree Key: Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.
Page 6: Handling Calls
Handling calls To answer the Call • For handsfree operation, press or the line/call appearance button for the incoming call • Press for handsfree or headset operation • Lift the handset for handset operation If the phone is already connected to a call, pressing the line/call appearance button for the new incoming call automatically places the connected call on hold and answers the new call.
Page 7: Blind Transfer
Handling calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to.
Page 8: Voicemail / Greetings
If you are unavailable when someone calls (phone is not answered within the selected • Dial from your number of rings) this greeting will be played Shaw Business Phone or press the to the caller. "Voicemail softkey." • Press or "Voicemail softkey."...
Page 9 • Press from your unavailable greeting if it exists. This could Shaw Business Phone or press the be used, for example, if you are going on "Voicemail softkey." vacation and want to inform people not to •...
Page 10: Voicemail Playback Features
Voicemail playback features During Message Playback Advanced Post Playback Options During the playback of the message, any of the After the playback of any message you may following buttons may be pressed. enter the advanced section by pressing after which any of the following buttons may •...
Page 11: Additional Voicemail Features
It’s a great way to manage and save space on your phone. Each voicemail is sent as an audio file and can be saved for as long as you want. To activate Voicemail to Email you need to contact Shaw Client Services.
Page 12: Call Forward All
Call forward all To cancel Call Forward All Call Forward All redirects your incoming calls to another phone number. You can forward • Lift the receiver and press the calls to any number you choose. CFWALL softkey • A recording will be prompted notifying you To set up Call Forward All that Call Forward All has been canceled, and Press the CFWALL softkey when prompted,...
Page 13 Call forward all cont. Call Forward All Options Menu 1. Press the Options button 2. Using the cursor pad scroll to Call Forward (option 1) and press the Select button 3. Use the cursor pad (Up/Dn) to highlight a Mode and click the Change button 4.
Page 14: Call Display
Call display To use Call Display You don’t need to do anything to use Call Display – just watch the display screen on your caller ID-equipped phone or caller ID unit when a call comes in. After the first full ring, the phone number and name will appear if the call is from an area where Call Display service is available.
Page 15: Anonymous Call Blocking
To use Anonymous Call Blocking • To activate Anonymous Call Blocking, call Shaw Business Client Services by phoning 1 866 244 7474. Some charges may apply.
Page 16: Selective Call Blocking
Add numbers to Selective Call Block List: • To add numbers to Selective Call Blocking, call Shaw Business Client Services by phoning 1 866 244 7474. Some charges may apply.
Page 17: Do Not Disturb
DND configured is If DND is ON, callers calling into the phone affected. hear a busy signal or a message, depending on how Shaw Client Services set up the configuration server. The second line on the...
Page 18: Redial & Mute
Redial & Mute Redial • Press to dial the most recent number you dialed from the phone • If you are off-hook and press the last number you called is called back • If you are on-hook and press , a Redial Directory list appears on-screen The redial list is available during active calls.
Page 19: Local Conferencing
Local conferencing Conference Call 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3.
Page 20: Speed Dial
Speed dial Press-and-Hold to Create a Speed Dial (applicable to programmable keys, softkeys, keypad keys, expansion module keys) Pressing and holding down a programmable key, softkey, keypad key, or expansion module key on the phone initiates a speed dial feature. Note: When creating a speed dial key from the IP Phone User Interface, you must select a programmable key, softkey, keypad key, or expansion module key that has no...
Page 21 Speed dial 3. In the "Enter Number:" field, enter a number. for the speed dial key using the keypad keys.You can enter up to 16 numbers in the "Enter Number:" field Enter Name: John Smith Enter Number: Line: 1 - Save - Backspace - 123 u Cancel -...
Page 22 Speed dial Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone User Interface at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. To create a Speed Dial: 1. Press on the Options buttion 2.
Page 23: Phone Options
Phone options Tone Selections 1. Press the Options button 2. Using the cursor pad scroll to Preferences (option 2) and press the Select button • Select Option 1 to set ring tone • Press the Select button. Scroll through the five ring options to give you a sample of what the ring sounds like.
Page 24: Reception Phone Features
Reception phone features Holiday Auto Attendant You can use the reception phone to setup various Auto Attendant greetings while you • Press the RCHoliday softkey to record your are away from your phone. Holiday Auto Attendant message. Main Auto Attendant Note: Once your Holiday Auto Attendant message has been recorded, you won't •...
Page 25: Additional Features
Additional features Shaw Toll-Free Service Shaw Toll-Free Service allows you to receive toll free calls. You can choose from any 800, 888, 855, 866, 877 and vanity toll free numbers. To activate your service you need to subscribe through our Client Services Team by phoning 1 866 244 7474.
Page 26: Other Hosted Pbx Features
Yellow Pages Group. 911 Emergency Services Shaw Business telephone service will fully support 911 emergency services. In the event that you have an emergency, you'll have peace of mind knowing...
Page 27: Support
Support Support At Shaw Business, our number-one focus is customer experience. Our friendly team will work diligently towards finding a solution to your concern in a timely manner. Client Services Team Please contact our Client Services Team for any changes that you require to your phone system or questions you have about its functionality.
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